King's Online Postgraduate Welcome Guide

Postgraduate Welcome Pack
King’s College
London Online
For more information about your course

contact your Student Success Advisor on:
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onlinestudentservices@kcl.ac.uk 1
Welcome to King’s
Dear Student,
It is with great pleasure that I welcome you to your online course here at King’s College London.
These programmes are specially designed to provide you with a postgraduate education of
outstanding quality from a world top 20 university.
King’s is the fourth oldest university in England and based in the heart of London. We have more
than 26,000 students from nearly 140 countries, and approximately 7,000 staff members.
Today, you join a community that has included pioneers such as James Clerk Maxwell, Joseph
Lister and Rosalind Franklin, Nobel Prize winners such as Archbishop Desmond Tutu and Peter
Higgs, and creative geniuses including Thomas Hardy and Virginia Woolf.
We are enormously proud of this heritage and our strong culture of service to society. However,
we are not resting on our laurels; we are always looking to improve and develop. Last year saw
us recognised in the Research Excellence Framework as being 6th in the UK for research ‘power’
and 7th for ‘quality’. It also saw staff and students from King’s Health Partners awarded The
Guardian Prize for their work in Sierra Leone.
I hope you enjoy your time with King’s. It is my belief that you will find your study experience
rich and intellectually fulfilling. We believe the culture at King’s will help you grow as an
interesting individual with the potential to accomplish great things.
Yours sincerely,
Professor Edward Byrne AC
President & Principal, King’s College London
About this Welcome Pack

Congratulations on being accepted
on to your online course at King’s
College London.
This Welcome Pack contains all the information
you need to prepare yourself for a successful
study experience at King’s. Within the Welcome
Pack, you will learn about the many services that
are available to enrich and support your study
journey, from Student Success Services to our
Wellbeing and Careers Service.
There are a few things you still need to do before
you can start your studies. Please take the time to
read through the checklist of actions which will
help you to settle into life as an online student.

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Your actions checklist

At King’s, we want to make sure you have an easy time preparing for your
online studies. This checklist will tell you exactly what you need to do to be
fully prepared for your first day on the course.
You’ll find more detailed information on each of these items throughout this Welcome Pack.
If you have any questions or concerns, please speak to your Student Success Advisor.
Mark King’s as a ‘safe sender’ in your email inbox
Set up and activate your King’s IT Account
Complete your online enrolment by filling in your Student Records profile
Get to know your academic calendar
Complete the student ID request form and upload a photo to generate your student ID card
Access and explore your virtual-learning environment
Complete the King’s Online Orientation Module
Register for the upcoming Welcome Webinar

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FAQs
Who do I speak to if I have Depending on your query, you have several useful contacts that can offer help
a problem? and support. Turn to page 5 to find out who you should speak to.
How do I enrol online?
We’ve provided detailed guidance on the online enrolment process on page 7.
If you’ve read through this and are still struggling, please speak to your Student
Success Advisor.
What are the technical requirements for KEATS?
Don’t worry, you won’t need a high specification computer to study. We’ve listed all
the technical requirements on page 8.
Can you help me manage my money?
King’s offers its own financial advisory service which can help you successfully
manage your finances. Turn to page 13 to learn more.
Where do I find study resources?
As a King’s student, you are granted access to all of the University’s academic
resources and study tools. Take a look at what’s on offer on page 14.
What does your Careers Service do?
The King’s Careers Service is there to help you take the next big step in your career.
That means providing a range of careers guidance services, eLearning tools, job
vacancies, internships, awards and events. Find out more on page 15.
I’m feeling overwhelmed and anxious. Can you help?
Our wellbeing service is designed specifically to help you stay happy and healthy
through the highs and lows of academic life. Learn all about it on page 17.
If there’s nothing there that you feel can help, please reach out to your Student
Success Advisor.
Do I have to join the Student’s Union (SU)?
You already have! Every graduate is automatically a member of KCLSU. Learn
more about what the SU can do for you on page 18.
I have a disability that I think might impact my studies.
What should I do?
We’re committed to doing everything we can to make education at King’s accessible
to everybody. Read through the information on page 19 to learn all about our
Disability Support.
How long will it take me to complete my master’s?
Students can complete all 12 modules required in their postgraduate programme
within two years. Should you need to take a more flexible approach to your studies,
the maximum time allowed is six years.
When do I graduate?
The exact date that you graduate will depend on when you start and how quickly
you complete your modules. There are ceremonies held in January and July each
year. We’ve gathered together all the information you need about your graduation
on page 20.
Don’t forget, your Student Success Advisor is always on hand to guide you in the
right direction and put you in touch with the right people. Don’t be afraid to send
an email or give them a call.

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Your essential contact points

There are several members of staff here at King’s ready to support you throughout your study
journey. However, it’s important to know that not everybody can help you with every issue you
might have. That’s why we’ve allocated specific support staff to answer your queries.
Your two primary contact points will be your Student Success Advisor and your dedicated
Teaching Fellow. On some of our courses, you may also be assigned a Personal Tutor who
can support you with non-subject-specific academic issues, such as style guides and deadline
management.
Can help you with:

- Access to specialist services e.g. careers service “I’m thinking about career options.
Student Success Is there anyone that can help me?”
Advisor - Navigation around the learning platform “Help! I can’t find my assessment questions.”
- Problems with payments “My debit card keeps getting declined. What do I do?”
- Assessment reminders “When is the deadline for my next piece of coursework?”
- Getting a King’s Student Card “I need a university ID to access the campus library.”
- Course interruptions “I need to take a break for personal reasons.”
Can help you with:

- Subject-specific academic questions “How would you define this terminology?”
Teaching - Understanding challenging topics “I don’t understand this concept. Can you explain it to me?”
Fellow - Research approaches “Do I need to source first-hand data for my project?”
- Access to learning resources “I can’t find a book about my specialist subject.”
- Module related issues “I can’t post a comment on this week’s discussion board.”
If you aren’t sure who you should speak to, it’s best to ask your Student Success Advisor first.
They’ll be able to put you in touch with the right staff member.
Meet your Student Success Services team

The Student Success Services team here at King’s is dedicated to making sure you get everything
you can out of your time with us. They will be your first point of contact for most issues that will
affect you on your journey.
You will be assigned a personal Student Success Advisor who will stay with you throughout your
studies at King’s, from enrolment to graduation. Your Student Success Advisor will act as a one-
stop shop for information and will always point you in the right direction. We hope this will help
you to focus your attention on furthering your education.
Laura Masters- Natasha Twigg Diana Chiedozie Jim Lidster Jade Martin Edmund Upton- Hasan Tezer
Stonehouse Senior Student Student Success -Browne Student Success Newall Student Success
Student Success Success Advisor Advisor Student Success Advisor Student Success Advisor
Manager Advisor Advisor

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Contact Student Success Services

Call us any time between 08.00 and 18:00 UK time, Monday to Friday. We are always contactable
by email and aim to respond to all messages within 24 hours, 7 days a week.
When dialling in, you’ll have the option to enter a six digit pin that directs you straight to your
Advisor. Ask your Student Success Advisor if you haven’t been issued one of these.
Phone: +44 (0)20 7848 7983
Email: onlinestudentservices@kcl.ac.uk
Skype: onlinestudentsupportservices
Top tips
- Messages from your Student Success Advisor often contain information crucial to your course.
Make sure that you open their emails and take their calls.
- Never be scared to ask a question. Your Student Success Advisor is there to help you.
- The Student Success Services team are available to conduct online meetings with you via Skype
or Zoom; this is really helpful for sharing your screen or talking through an issue.

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Enrolling on your course

To finalise your course enrolment there are two things you still need to do.
1. Set up your King’s IT Account

Before your programme begins, the Registry Services team will email you with a King’s
username, provisional password, and a link to the IT Account set-up page. Follow the steps
below to complete your set up.
i) Click the link in your email from Registry Services
ii) Enter your username and password into the portal
iii) Follow the instructions to add your security questions and answers
iv) Create a secure password that you will remember
Top tips
- Get your IT Account set up as soon as you receive your email from Registry Services. You’ll need your
King’s username and password to log in to many of our other online services.
- Your King’s username should always be eight digits; a ‘k’ followed by seven numbers (e.g. k2849637).
- When logging in using your King’s account, you’ll need to use your King’s username followed by the
domain (e.g. k2849637@kcl.ac.uk).
- Logins can be case sensitive, so make sure you use a lower-case ‘k’.
- Should you ever have any difficulties with your username or password, please contact our IT Service
Desk straight away.
2. Complete your King’s profile on Student Records

It’s essential that you complete your Student Records before you start your course. You’ll need your
King’s IT Account username and password to log in. Once you have it, follow the steps below to fill
out your profile.
1. Log in to Student Records using your King’s username and password
2. Click on Welcome to King’s College London
3. Follow the steps to complete your profile
4. Upload a photo of yourself if you would like to request a Student ID card
Top tips
- If you need a copy of your Confirmation of Study letter you can print it from your Student
Records profile.
- Should you decide to request a Student ID card from us, it will be posted to your home address
during your first module.
- A Student ID card will give you access to services on the King’s College London campus.

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Everything you need to complete your degree

Our virtual learning environment does not require an advanced PC to run. However,
in order to avoid any disruption to your studies, we highly recommend checking the system
specifications on the computer or laptop you plan to use.
The minimum requirements are as follows:
PC
Processor: 1 GHz x86 or x64 bit with SSE2 instruction set
Memory: 2GB RAM and 3GB available disk space
Screen resolution: 1280 x 800
Sound card: Native
Operating system: Windows 7, Ubuntu 12.04+, Debian 6.0+, Fedora 16+, or Open SUSE 12.1+
OR
MAC
Processor: Intel processor
Memory: 4GB RAM and 6GB available disk space
Screen resolution: 1280 x 800
Sound card: Native
Operating system: OS X 10.10 or later
Headphones
Microphone
Webcam
Internet Connection
Broadband/high speed connection – 2.5 Mbps minimum
4 Mbps needed for group video web conferencing
Browser
Latest versions of Google Chrome, Firefox, Apple Safari 6, Internet Explorer 11, Edge
Must be Javascript enabled. Other browsers may work but are not tested.
Please note
- Much of our course content will be accessible by mobile and tablet. Mobile access requires either
Windows OS 8+, Android OS 5.1+, or iOS: iOS8+.
- A PC or Mac is required for assessment.
- You will need access to Skype and Office 365 for your course. However, these can be provided
to you as a King’s College student.
- Any live webinars that are included in your programme will be run in Adobe Connect. Your Student
Success Services team will use Zoom to conduct webinars and online meetings. There are no costs
associated with any of these platforms.
You don’t need to be a computer expert

We do expect all students to have a basic level of computer literacy. However, support is
available for students that encounter problems. Please contact your Student Success Advisor
if you have difficulty accessing your learning and assessment materials.

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Exploring your virtual learning environment

Your online studies will be facilitated by the King’s E-Learning and Teaching Service, or KEATS
for short.
KEATS is an advanced learning platform designed to enable, extend and even enhance the
same learning activities that you would have access to on campus. You’ll be able to access your
learning materials, connect with other students, carry out group work and source research all
through the platform.
Once you’ve completed your enrolment tasks you will be granted access to KEATS. Explore the
environment in eight steps:
1. Login with your King’s username (the letter k followed by 7 numbers) and password
2. Review your programme and module information on your dashboard
3. Check your assessment guidelines by visiting the programme homepage
4. Get to grips with ‘Turnitin’ - our assessment submission platform
5. Explore your handouts and access your reading lists
6. Take a look at the discussion forum
7. Note the location of the useful links page
8. Access your King’s emails and student records portal from your KEATS dashboard
Completing your orientation module

When you first log on to KEATS you should have access to your course orientation module. This
will introduce you to your chosen postgraduate course and have tips on how to get the most out of
your course. It includes a welcome video, educational aims and objectives, detail on study skills and
an introduction to the King’s academic team and community.
Having technical problems?

Should you encounter any difficulties whilst exploring KEATS, please contact your Student
Success Advisor. Should you have trouble with your username or password for KEATS, please
contact our IT Service Desk for assistance.
Contacting IT Service Desk

As an online student, access to technical assistance is key. We are able to provide an IT Service
Desk that is available to you 24 hours a day, 7 days a week.
Phone: +44 (0)20 7848 8888
Email: 8888@kcl.ac.uk

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How your year will look

It can be difficult for some students to visualise how their academic year is going to look.
We recommend to everyone that they familiarise themselves with their calendar for the year
and make a note of key dates. It’s extremely important to remember:
- Module start dates
- Assessment dates
- Payment due dates
- Opt out deadlines
2018
January February Key
Sun Mon Tues Wed Thurs Fri Sat Sun Mon Tues Wed Thurs Fri Sat
1 2 3 4 5 6 1 2 3 Module teaching
7 8 9 10 11 12 13 4 5 6 7 8 9 10 begins and module
14 15 16 17 18 19 20 11 12 13 14 15 16 17 invoice sent
21 22 23 24 25 26 27 18 19 20 21 22 23 24 to students
28 29 30 31 25 26 27 28
Module payment
March April due date
1 2 3 1 2 3 4 5 6 7 Last day for
4 5 6 7 8 9 10 8 9 10 11 12 13 14 module refunds
11 12 13 14 15 16 17 15 16 17 18 19 20 21 / Opt out deadline
18 19 20 21 22 23 24 22 23 24 25 26 27 28
25 26 27 28 29 30 31 29 30 UK Bank Holiday
May June Break between

Sun Mon Tues Wed Thurs Fri Sat Sun Mon Tues Wed Thurs Fri Sat modules
1 2 3 4 5 1 2
6 7 8 9 10 11 12 3 4 5 6 7 8 9 Teaching
13 14 15 16 17 18 19 10 11 12 13 14 15 16
20 21 22 23 24 25 26 17 18 19 20 21 22 23 Approximate
27 28 29 30 31 24 25 26 27 28 29 30 Module end date
July August (The module

Sun Mon Tues Wed Thurs Fri Sat Sun Mon Tues Wed Thurs Fri Sat is finished
once you have
1 2 3 4 5 6 7 1 2 3 4
submitted your final
8 9 10 11 12 13 14 5 6 7 8 9 10 11 assessment. Exact
15 16 17 18 19 20 21 12 13 14 15 16 17 18 dates and times of
22 23 24 25 26 27 28 19 20 21 22 23 24 25 submissions will be
29 30 31 26 27 28 29 30 31 1 communicated in
week 1 of teaching.)
September October
2 3 4 5 6 7 8 1 2 3 4 5 6
9 10 11 12 13 14 15 14 15 16 17 18 19 20
16 17 18 19 20 21 22 21 22 23 24 25 26 27
23 24 25 26 27 28 29 28 29 30 31
30
November December
1 2 3 1
4 5 6 7 8 9 10 2 3 4 5 6 7 8
11 12 13 14 15 16 17 9 10 11 12 13 14 15
18 19 20 21 22 23 24 16 17 18 19 20 21 22
25 26 27 28 29 30 23 24 25 26 27 28 29
30 31

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2019
January February Key
1 2 3 4 5 1 2 Module teaching
6 7 8 9 10 11 12 3 4 5 6 7 8 9 begins and module
13 14 15 16 17 18 19 10 11 12 13 14 15 16 invoice sent
20 21 22 23 24 25 26 17 18 19 20 21 22 23 to students
27 28 29 30 31 24 25 26 27 28
Module payment
March April due date
1 2 1 2 3 4 5 6 Last day for
3 4 5 6 7 8 9 7 8 9 10 11 12 13 module refunds
10 11 12 13 14 15 16 14 15 16 17 18 19 20 / Opt out deadline
17 18 19 20 21 22 23 21 22 23 24 25 26 27
24 25 26 27 28 29 30 28 29 30 UK Bank Holiday
31
Break between
May June modules
1 2 3 4 1 Teaching
5 6 7 8 9 10 11 2 3 4 5 6 7 8
12 13 14 15 16 17 18 9 10 11 12 13 14 15 Approximate
19 20 21 22 23 24 25 16 17 18 19 20 21 22 Module end date
26 27 28 29 30 31 23 24 25 26 27 28 29
30 (The module
is finished
once you have
July August submitted your final
Sun Mon Tues Wed Thurs Fri Sat Sun Mon Tues Wed Thurs Fri Sat assessment. Exact
1 2 3 4 5 6 1 2 3 dates and times of
7 8 9 10 11 12 13 4 5 6 7 8 9 10 submissions will be
14 15 16 17 18 19 20 11 12 13 14 15 16 17 communicated in
21 22 23 24 25 26 27 18 19 20 21 22 23 24 week 1 of teaching.)
28 29 30 31 25 26 27 28 29 30 31
September October
1 2 3 4 5 6 7 1 2 3 4 5
8 9 10 11 12 13 14 6 7 8 9 10 11 12
15 16 17 18 19 20 21 13 14 15 16 17 18 19
22 23 24 25 26 27 28 20 21 22 23 24 25 26
29 30 27 28 29 30 31
November December
1 2 1 2 3 4 5 6 7
3 4 5 6 7 8 9 8 9 10 11 12 13 14
10 11 12 13 14 15 16 15 16 17 18 19 20 21
17 18 19 20 21 22 23 22 23 24 25 26 27 28
24 25 26 27 28 29 30 29 30 31

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Studying for your module

We recommend that students set aside 20-22 hours per week for study time during a module.
Taking a break from your studies

Module opt outs
If you have unavoidable commitments outside of your course and need a break, you can speak to
your Student Success Advisor about opting out of a module.
You are permitted to informally opt out of up to three teaching periods in a row. Students must
arrange an opt out with their Student Success Advisor before 12pm on the eighth day of teaching
for that module. If, by this point, you have already paid the module cost, you can either request a
refund or credit your student account to pay for later modules.
Please bear in mind that missing a module may delay your graduation time considerably.
All students should be aiming to graduate within two years.
Interruptions of study
If you need more time off, you can apply for a formal interruption of study for a period of up to
two years. As this would involve formally suspending your studies, an interruption should not be
undertaken lightly. Please have an extensive conversation with your Student Success Advisor to
find out whether it’s right for you.
During a formal study interruption, students would maintain access to KEATS, to any previously
completed modules and to their King’s email accounts. Students are advised to keep in regular
touch with their Student Success Advisor. During an interruption, students are not permitted to
take part in any academic activities such as reassessments.
Please note
- Students that miss three consecutive modules without arranging an opt out with their Student Success
Advisor will be considered withdrawn from the course.
- According to the university’s regulation G10, students may not be registered concurrently for more
than one award within the higher education setting unless dual registration has been permitted.
https://www.kcl.ac.uk/campuslife/acservices/Academic-Regulations/assets-17-18/Academic-
Regulations-2017-18.pdf

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Managing your money

We want every student on our courses to feel financially safe and comfortable with their obligations
to King’s. Take a read through the information below to get acquainted with payments and learn
about the options and support you have access to.
Your deposit
As part of the offer acceptance process, you paid a deposit. This fee not only secures your place
on the course, but also stands as payment for your first module.
According to the regulations governing distance selling contracts, you have 14 days from the
date that King’s receives your deposit to change your mind and request a refund of the deposit.
After the 14-day period has passed, the deposit is non-refundable. To request a deposit refund
(within the 14-day cooling off period), please contact your Student Success Advisor.
Should you feel it is necessary for you to opt out of your first module, you would have up
until 12pm noon UK time on the eighth teaching day to inform your Student Success Advisor.
Your deposit payment would then be allocated to the next module you were able to take part in.
Paying for modules
From your second module onwards, you will be required to pay course fees on a modular basis.
You will be sent an invoice on the first teaching day of each module. Payment for this invoice
must be received by King’s College London by the fifth teaching day. Students that miss this
deadline will have their KEATS access to the module restricted by the end of the eighth day
of teaching.
Students are automatically enrolled on to the next available module and sent an invoice, so make
sure you discuss your module plans with your Student Success Advisor. They need to be informed
if you’d like to take a break.
Finding your invoices
Your module invoices will be delivered by email to both your King’s IT Account email and your
personal email address. If you can’t find a copy of the email please log in to Student Records and
find your invoices listed under My Fees > Student Fee Details.
Payment methods
You can pay invoices online using a credit or debit card. You don’t need to be the named cardholder.
Please note that American Express is not accepted. We sometimes accept bank transfers in
exceptional circumstances.
Financing
Students from the UK may be eligible for financial assistance from Student Finance England. You
can also acquire funding through institutions such as The Co-Operative Bank by way of a career
development loan.
Most funding options apply only to master’s courses. Should you take on a postgraduate loan, you
will be required to complete the course within three years. Speak to your Student Success Advisor
for more funding options.
Advice and support
Your Student Success Advisor is always ready to help with your queries and concerns about
finances. If you have trouble managing your funds, King’s have a money advisory service that can
help you with everything from budgeting to finding a part-time job. Take a look at the money
advice section of our website or speak to your Advisor.

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All about study resources

We hope you’ll have the chance to explore the amazing range of study resources we have
available during your time here at King’s.
Library Services Online

By accessing the Library Service through KEATS or the King’s website, you can browse through
the Library’s online offering. Take a look at the Library Services menu to access thousands of
eBooks, eJournals and databases relevant to your studies. The library also offers access to a
range of popular eresources, which you can access with the instructions listed below.
If you see a physical book you need on the library catalogue but are not able to borrow it, you
may be able to find a digital version by using King’s Ebook Central.
Library Services Offline

As a King’s student, you also have full access to our on-campus libraries, including Maughan
Library, Wills Library, Keats’ Room and the Institute of Psychology, Psychiatry & Neuroscience
library. Use our selection of over 1.25 million books, e-journals, e-books and databases to enhance
your studies, as well as our Archives and Special Collections.
To find learn about our library locations take a look at our online map.
Library opening hours

Many of our libraries have 24-hour opening times. However, these are dependent on which
library you would like to access and at what time of year. Please check the opening hours page
to find out the best time for you to visit.
Study skills and tools

The King’s Learning And Skills Service (KLASS) is available to all students, providing interactive
e-learning and in-person study skills development. Through KLASS, you’ll be able to learn about
a range of subjects, including referencing, data analysis software, Microsoft Office products,
academic writing and working with statistics. We also have access to Lynda - one of the web’s
largest video learning and software training sites. If you need help with your studies you may also
find our Skills4Study modules useful. Contact your Student Success Advisor for more information.
Finding study resources

When researching for large projects, the best place to start is our systematic review platform.
This will help you conduct a high-quality electronic search of materials pertinent to
your subject.
It is the responsibility of your dedicated Teaching Fellow to ensure that you have access to all
the study and research resources you need to get an excellent result. If you are looking for
advice around sourcing study materials, get in touch with them.

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Enrich your career at King’s

Students take online courses to help develop their employability and explore their career
potential. To help you achieve this, the King’s Careers & Employability team offers a wide
range of services, events and opportunities. King’s is a target university for many employers
across a range of sectors, from multinationals to SMEs, who are keen to recruit and retain
King’s graduates.
Whatever your starting point, you are encouraged to dip into the detail of the King’s Careers
Hub accessed via the King’s Online Student Hub. Whether you are just at the start of your
journey of career discovery, beginning to focus your choices, or ready to put a career plan into
action, you will find lots of interactive learning support here to help you take your next step.
Welcome to the Career’s Hub

Our Careers Hub includes interactive courses and resources for your personal and professional
development. Find information on getting your career started, creating and tailoring your CVs,
finding jobs/internships and preparing for interviews. Access it anywhere, at any time. Specific
opportunities for direct access to careers consultants available for Online students can be
accessed and booked through CareerConnect, signposted frequently from the Careers Hub.
Get career advice

King’s staff have years of experience helping students into successful careers, both as industry
professionals and educational mentors. Through CareerConnect, you can book a range of
one-to-one appointments that will help you advance your position, from career guidance to
application advice, practice interviews, entrepreneurship workshops and internship meetings.
Whatever your thoughts on your career path, we can help equip you with the tools and
knowledge you need to be successful.
Search for jobs

Our job vacancy board gives you visibility on job openings for part-time jobs, graduate-level
opportunities, knowledge transfer programs and placements. Due to King’s global reputation,
many employers target us specifically for job openings. It’s our pleasure to connect you with
employers looking for your advanced skill set.
If you need help choosing and applying to positions, contact the Careers Service.
Network
Understanding the landscape of your industry, and the opportunities within it, can often take
more than a single conversation. The experience of seasoned professionals can be invaluable in
finding a career path that works with your skills and goals.
Our careers guidance staff can help you to engage with the right people in the right way,
ensuring a mutually beneficial exchange. Book an appointment to find out more.
Online resources
King’s have an extensive collection of careers-oriented resources for you to browse. We also
have subscriptions to online services, including CareersTagged, GoinGlobal and TheCareersGroup.
Visit the resources section of our website to learn more.

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Top tips
- We recommend getting in touch with the Careers Service early in your course. That way, you’ll get the
most out of the opportunities available to develop your career.
- Never underestimate the value of networking.
Don’t forget your course leaders

Programme Leaders and Teaching fellows or Teaching Assistants on your course have a deep
knowledge of their fields of expertise, including the major industry players and career paths.
They can’t promise you a job, but they can clue you in on the biggest issues their industry faces
and give great advice. Don’t forget to have a conversation with them.
Careers service contact

Phone: +44 (0)20 7848 7134
Email: careers@kcl.ac.uk

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Staying fit for your studies

Your wellbeing is our top priority when you’re studying with us. Academia can be a challenging
environment, and you may need to push yourself intellectually to get the results you deserve.
Our wellbeing service makes sure that you are never overwhelmed by the responsibilities of student
life. If you’re balancing multiple priorities or feeling the pressure, never be shy about getting in
touch. They are open between 9.00 and 17:00 GMT, Monday to Friday.
The Wellbeing Toolbox

In most cases, the causes of stress are discernable, preventable and treatable. Our Wellbeing
Toolbox is a great resource for you to learn about stress and make progress towards eliminating it.
Take a look at the Wellbeing Toolbox online.
Consider one-to-one coaching

If you feel like you need extra help managing your wellbeing, you can book a one-to-one online
coaching session with one of our specialists. Simply get in touch with the wellbeing team using
the details below.
Please note
- I f you are feeling stressed, overworked, or under too much pressure, please speak to your
Student Success Advisor as soon as possible.
Wellbeing service contact

Email: wellbeing@kcl.ac.uk
About the Wellbeing Service

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King’s College London Students’ Union

King’s College London Students’ Union is the oldest in the UK. As a student at King’s, you have
automatically been enrolled in this prestigious organisation. The Union helps to enhance the
student experience here at King’s by helping students connect, build communities, have fun
and drive valuable change.
Although some KCLSU communities may be harder to access when off campus, you can involve
yourself in many interesting ventures that can benefit you academically, professionally and
personally. Take a look below for some suggestions, or speak to your Student Success Advisor
for their recommendations.
Student Media
King’s has a thriving student media scene, with a range of TV, radio, print and online
publications. King’s TV, Roar! and KCL Radio are all communities that you can participate
in on a purely online basis.
Academic clubs
If you have an interest in a particular subject area, or simply want to further immerse yourself in
your current field of study, King’s supports a broad range of academic clubs that are open to all
students regardless of their course subscription. From the English Literary Society to the IoPPN
Student Forum, involve yourself in a new subject and enrich your learning experience.
Business & Entrepreneurship

The spirit of entrepreneurship is alive and well at King’s. We encourage all students to take an
innovative approach to their sector, developing themselves in leadership positions that allow them to
make an impact. Our business and entrepreneurship societies give you the opportunity to brush up
on your business skills and get involved in some exciting projects.
Student Council
As an online student at King’s you have the right to vote in student elections, put forward motions
for consideration by the Student Council, run for an elected position as a Student Officer, Course
Representative or Student Council.
Events
If you’re lucky enough to be in London, come and visit our campus. You are welcome at any of the
various Student’s Union events that are run throughout the year. From badminton tournaments to
board game nights, tours of campus or guest lectures; whatever your interests you’re sure to find a
community that you can feel at home in.

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Disability Support
The Disability Support Team provides information, advice and guidance to disabled students,
including those with long-term medical conditions or specific learning difficulties such as dyslexia.
As everybody’s needs are different, it is important that a Disability Advisor speaks with you about
your individual requirements.
The support on offer includes:

Developing a King’s Inclusion Plan (KIP) to explain any disability needs to teaching staff
Helping you apply for the relevant disability funding such as Disabled Students Allowance (DSA)
Online self-help resources

Your Student Success Advisor would be pleased to connect you with the Disability Support
Team or you can contact the team directly on +44 20 7848 7018 or alternatively email us
disability@kcl.ac.uk. We would encourage you to contact them as soon as you can (even before
your enrolment) so that there is adequate time for the individual assessment and subsequent
arrangements to be made.
Disability Advisory Service contact

Phone: +44 20 7848 7018
Email: disability@kcl.ac.uk
Visit our website

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Graduation
Once you’ve successfully completed your studies, you will be invited to a graduation ceremony
in either January or July, depending on your programme completion time. This is a chance for you
to meet your fellow online classmates as well as graduating on-campus students to celebrate your
monumental achievement together.
If you are an international student and planning to attend your graduation ceremony, please
remember to check your visa requirements well in advance of planning your visit to the UK.
The International Student Support team would be able to assist with visa related questions.
Your Student Success Advisor will be pleased to see you attend the ceremony at
The Barbican, London.

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We look forward to seeing you progress

We hope this short guide has given you some insight into how the King’s College London service
teams can support and enrich your studies. It’s exciting to think how far you will be able
progress in the years to come.
Be sure to remember to complete your online enrolment tasks as soon as possible. If you have
any questions about any of the details in this Welcome Pack, or feel like you need some support
through the enrolment process, please feel free to reach out to your personal Student Success
Advisor at any time.
We’re looking forward to supporting you through your postgraduate journey.
Best wishes,
The Student Success Team
Student Success Team Contact

Phone: +44 (0)20 7848 7983
Email: onlinestudentservices@kcl.ac.uk
Skype: onlinestudentsupportservices
This brochure was printed in June 2018. ‘It contains information on our online study courses that King’s College London (‘King’s’) intends to run for students who are planning
to start at King’s in 2018. King’s has made every effort to ensure that this information is both helpful and accurate but some changes, for example to courses, facilities or fees, may
become necessary due to legitimate staffing, financial, regulatory or academic reasons.
King’s will endeavour to keep changes to a minimum, and to keep applicants informed appropriately. For this reason, it is important that you regularly check the website for updates
or contact King’s using the contact details contained within this document. www.kings.ac.uk

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Postgraduate Welcome Pack

For more information about your course

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About this Welcome Pack

For more information about your course

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Your actions checklist

Mark King’s as a ‘safe sender’ in your email inbox

Set up and activate your King’s IT Account

Complete your online enrolment by filling in your Student Records profile

Get to know your academic calendar

Access and explore your virtual-learning environment

Complete the King’s Online Orientation Module

Register for the upcoming Welcome Webinar

For more information about your course

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For more information about your course

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Your essential contact points

Can help you with:

Can help you with:

Meet your Student Success Services team

For more information about your course

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Contact Student Success Services

For more information about your course

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Enrolling on your course

1. Set up your King’s IT Account

2. Complete your King’s profile on Student Records

For more information about your course

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Everything you need to complete your degree

You don’t need to be a computer expert

For more information about your course

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Exploring your virtual learning environment

Completing your orientation module

Having technical problems?

Contacting IT Service Desk

For more information about your course

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How your year will look

May June Break between

July August (The module

For more information about your course

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For more information about your course

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Studying for your module

Taking a break from your studies

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Managing your money

For more information about your course

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All about study resources

Library Services Online

Library Services Offline

Library opening hours

Study skills and tools

Finding study resources