TASK BREAKDOWN

Meeting 6 front office management

KELOMPOK II
1.AMALIA ULIN NI’MAH 17051000011

2.ALDA F.A 17051000012

3.INA AULIA 17051000013

4.NILUH PUTU YUNANDA 17051000014

5.ARINI HIMMATUR ROSYIDAH 17051000015

6.HOSNUL HOTIMAH 17051000016

7.EGO PUTRA DAMARA 17051000018

8.MEIKO HENDY SETIAWAN 17051000019

9.FIRDA MEISARA 17051000020

10.AHMAD IAN SYAHPUTRA 15054000009

 PROGRAM DIPLOMA KEPARIWISATAAN

UNIVERSITAS MERDEKA MALANG 2019

FO. MANAGER

Alda Fiztigar Aindy

RESERVATION GRO BELLBOY CASHIER

RECEPTION

HOSNUL H. Amalian Ulin . Ina Aulia Arini Himmatur R. NIluh Putu Y. &
Firda Meisara

JOB DESCRIPTION :
1. FO. MANAGER :
a. Check chedules staff office staff.
b. Prepare for morning briefing
c. Evaluates the job performance if each front office employee
d. Resolves guest problem quickly,efficiently,and courteously
e. Verifies that accurate room status information is maintained and properly
communicated
2. RECEPTION :
a. Handle the guest registration upon arrival.
b. Inform the other department concerning the arrival, room and rate
change,departure, cancellation.
c. Prepare the room statistic and guest history card.
d. Maintains a detailed up to the minute inventory of rooms and their occupancies
e. Sells the guest room especially to walk in guest
3. RESERVATION :
a. Answer the requerts of the hotel’s accomodation
b. Reserves guest room
c. Inscribes the room available
4. GRO
a. Give the information hotel facilities and the points of interest outside the hotel
b. Handle the guest arival and departure
c. Promotion other facilities in the hotel
5. BELL BOY
a. Welcome the arriving guest and escorts the departing guest
b. Handles the lagguage of arriving and departing guest
c. Stores the guest luggage temporary
d. Guide the guest to the room
e. Helps the guest during check in,in the house,and during check out.
6.FO CASHIER

a. Prepare the guest’s bill

b. Processes the payment
c. Exchanges transaction based on the special exchange bulletin
d. Handles safety deposit box
e. Receive deposit
 LAY OUT

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BELL
RECEPTIONIS GRO OFFICE
BOY

LOBBY

TABLE M
TABLE 5 TABLE AI
4 1 N

BAR E
COUNTER N
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TABLE R
TABLE 6 TABLE 3 E
2
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 SCENARIO
WALK IN GUEST

1. Guest arrival
2. GRO explain of the check in rules
3. GRO escort the guest to front desk
4. The guest reserve the room
5. Reception welcoming the guest
6. Reception help the guest to filling the registration form,advance deposit,meal coupon,guest
card,Welcome drink voucher,guest list
7. Reception give the key room
8. Bell boy escort guest to the room

TRAVEL AGENT GUEST

1. Check reservation from travel agent

2. Check the rooms are available or not
3. Reply for confirmation availabilty rooms
4. If the rooms available, ask the guest identity to fill up reservation formulir

COMPANY GUEST

1. Company staff make a reservation for their Chief Accounting(PT.Tempo Natural Products)
2. Guest come to the hotel
3. GRO welcoming the guest
4. Bellboy handling guest lugagge
5. GRO escort guest to the front desk
6. Reception ask about the room reservation
7. Reception checking room reservation
8. Reception help the guest from fill the registration form, ,meal coupon,guest card,Welcome
drink voucher,guest list
9. Reception give the key room
10. Bellboy escort guest to the room

ROOM CHANGE OR UPGRADE ROOM (BY COMPLAINT)

1. The guest feel not comfort stay in that room

2. Guest come to reception
3. GRO help reception solve the problem
4. Reception suggest to guest changing the other room with same type
5. Bellboy handling the guest lugagge to new room

GROUP BOOKING
1. The guest reserve room directly to reservation
2. The reservation explain room type and the facility
3. The reservation give the registration form to the guest
4. The guest fill the form
5. Reservation check the form
6. Reservation told the guest to pay for the deposit
7. Reservation give the transaction letter

Dress code
1. Front Office Mananger : Kemeja merah, Rok Hitam dan jas hitam
2. Reception :Kemeja biru dan rok cream
3. Reservation : Kemeja biru dan cream
4. GRO : Kemeja biru, dan rok cream
5. Bell boy :Kemeja biru dan rok cream
6. FO cashier : Kemeja biru dan rok cream