PERANCANGAN KURSUS

(COURSE OUTLINE)

DMD 4114
AUTOMOTIVE MANAGEMENT

DIPLOMA TEKNOLOGI AUTOMOTIF

KOLEJ VOKASIONAL
KEMENTERIAN PENDIDIKAN MALAYSIA
 JABATAN TEKNOLOGI MEKANIKAL DAN PEMBUATAN
KOLEJ VOKASIONAL

PERANCANGAN KURSUS
COURSE OUTLINE

MAKLUMAT KURSUS (COURSE INFORMATION)

SEMESTER/SESI (SEMESTER/SESSION) : SEMESTER IV

KOD KURSUS (COURSE CODE) : DMD 4114

NAMA KURSUS (NAME OF COURSE) : AUTOMOTIVE MANAGEMENT

BEBAN AKADEMIK PELAJAR (STUDENT ACADEMIC LOAD) :

Kategori Aktiviti Aktiviti Pembelajaran Jumlah Jam/Semester

(Category of Activities) (Learning Activity) (Total Hours/Semester)
Kuliah
25
(Lecture)
Pembelajaran
Tutorial/Amali
berbantu 56
(Tutorial/Practical)
(Guided learning)
Aktiviti pembelajaran bertumpukan pelajar
3
(Student centered learning activities)
Persediaan untuk tugasan/projek
42
(Preparation for assignments/projects)
Pembelajaran kendiri Pembelajaran kendiri/ulangkaji
25
(Self learning) (Independent study/revision)
Persediaan bagi penilaian
4.5
(Preparation for assessment)
Penilaian rasmi Penilaian berterusan
2.5
(Formal assessments) (Continuous assessments)
Menduduki peperiksaan akhir teori
2
Penilaian rasmi (Final examination sitting for theory)
(Formal assessments) Menduduki peperiksaan akhir amali
0
(Final examination sitting for practilcal)
JUMLAH JAM BELAJAR (JJB)
160
TOTAL STUDENT LEARNING TIME (SLT)

Kursus Pra-syarat : None

(Pre-requisite Course)
Nama Pensyarah :
(Name of Lecturer)

Disediakan oleh Disahkan oleh

(Prepared by) (Approved by)

Tandatangan : Tandatangan :
(Signature) (Signature)

Nama : Nama :
(Name) (Name)
Ketua Program Ketua Jabatan
Tarikh : Tarikh :
(Date) (Date)
MATLAMAT (GOALS)

This course is designed to introduce students generate knowledge and skill of student that will
attribute characteristics of management role, the management and development of staff within
organizational and organization in operational services.

SINOPSIS (SYNOPSIS)

This course is designed to produce student equipped with necessary knowledge and skill that will
attribute characteristics of management role, the management and development of staff within
organizational and organization in operational services.

HASIL PEMBELAJARAN (LEARNING OUTCOMES)

Upon completion of the course, students will be able to:

1. Describe the leadership traits and organize department strategy that can be applied in the
automotive services operation. (C2, PLO1)
2. Explain the various methods used to increase the good management operation service
and/or to reduce the budget towards the performance of the organization. (C3, PLO3)
3. Present business proposal for selected market segment by using appropriate market
strategies and tools. (A2, PLO9)

ISI KANDUNGAN (CONTENT)

MINGGU KANDUNGAN PENTAKSIRAN

(WEEK) (CONTENT) (ASSESSMENT)

1.0 SERVICE MANAGEMENT

1.1 Introduction
1.2 Physical Resources
1.3 Manpower Resources
1.3.1 Definitions of Manpower Resources
1.3.2 Discussion Examples of Manpower Resource
1-3 TEST
1.4 The Service Workflow
1.4.1 Definitions of Service Workflow
1.4.2 Create a Workflow Service
1.5 Management Styles
1.5.1 Classic Management
1.5.2 Leadership
1.5.3 The Complex Role of Management

2.0 FINANCIAL MEASUREMENT

2.1 Income and Expenses

4-5 TEST
2.2 Compensation Plans
2.3 Production Plans
2.3.1 Work Schedule

3.0 CUSTOMER RELATIONS

6-8 3.1 The Value of Satisfied Customers TEST

3.2 Building Basic Communication Skills
3.3 Resolving Customer Disputes
 4.0 EMPLOYEE RELATIONS

9 - 11 4.1 Recruiting and Selection TEST

4.2 Motivating Employees
4.3 Progressive Discipline

5.0 MARKETING STRATEGY

12 PRESENTATION
5.1 Marketing Tools
5.2 Target Marketing and Building an Identity

3.0 LEGAL GUIDELISE FOR SERVICE OPERATIONS

3.1 Guidelines for entrepreneur to open workshop
13 - 14 TEST
3.2 Waste management and sewage
3.3 Business ethics.

15 STUDY WEEK

16 – 17 FINAL EXAMINATION
PENTAKSIRAN (ASSESSMENT)

JENIS PENTAKSIRAN CLO 1 CLO 2 CLO 3

NO
(TYPE OF ASSESSMENT) C C A
PENTAKSIRAN BERTERUSAN
(Continuous Assessment)
1 UJIAN (Test) 20% 20%
PRAKTIKAL (Practical) 20%
PEPERIKSAAN AKHIR
(Final Examination)
2 TEORI (Theory) 20% 20%
PRAKTIKAL (Practical) - - -
JUMLAH
40% 40% 20%
Sub Total
JUMLAH KESELURUHAN
100%
Total

JADUAL SPESIFIKASI PENTAKSIRAN (ASSESSMENT SPECIFICATION TABLE (AST))

KAEDAH PENTAKSIRAN
CLO
(METHOD OF ASSESSMENT)

KANDUNGAN
CLO 1

CLO 2

CLO 3

(CONTENT)
UJIAN PEMBENTANGAN
(TEST) PRESENTATION

C C A

1.0 Service Management / /

2.0 Financial Measurement / /

3.0 Customer Relations / /

4.0 Employee Relations / /

5.0 Marketing Strategy / /

6.0 Legal Guidelines for
/ /
Service Operations
RUJUKAN UTAMA
(MAIN REFERENCES)

1. Andrew Rezin (2013). Automotive Service Management: Pearson. ISBN: 9780132725408

2. Ron Haefner (2010). The Car Care Book: Cengage. ISBN: 9781428342958

RUJUKAN TAMBAHAN
(EXTRA REFERENCES)

*NIL

KEHADIRAN/PERATURAN SEMASA KULIAH

(LECTURE ATTENDANCE/REGULATION)

1. Pelajar mesti hadir tidak kurang dari 80% masa pertemuan yang ditentukan bagi sesuatu
kursus.
Students must attend lectures not less than 80% of the contact hours for every course.

2. Pelajar yang tidak memenuhi perkara (1) di atas tidak dibenarkan menduduki peperiksaan
akhir. Markah sifar (0) akan diberikan kepada pelajar yang gagal memenuhi perkara (1).
Students who do not fulfill (1) will not be allowed to attend final examination. Zero mark (0)
will be given to students who fail to comply with (1).

3. Pelajar perlu mengikut dan patuh kepada peraturan berpakaian yang berkuatkuasa dan
menjaga disiplin diri masing-masing untuk mengelakkan dari tindakan tatatertib diambil
terhadap pelajar.
Students must obey all rules and regulations of the university and must discipline themselves
in order to avoid any disciplinary actions against them.

4. Pelajar perlu mematuhi peraturan keselamatan semasa proses pembelajaran dan

pengajaran.
Student must obey safety regulations during learning and teaching process.

MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM

(MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES)

Dilampirkan
(As attached).
 MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM
MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES

Jabatan Matrik ini perlu digunakan bersama:

: KEJURUTERAAN MEKANIKAL DAN PEMBUATAN (This matrix is to be used with)
(Department)

Program 1. Objektif Pendidikan Program (PEO)

: TEKNOLOGI AUTOMOTIF (Programme Educational Objectives (PEO))
(Programme)

Kod Kursus 2. Hasil Pembelajaran Program (PLO)

: DMD 4113 (Programme Learning Outcomes (PLO))
(Course Code)

Nama Kursus
: AUTOMOTIVE MANAGEMENT
(Course Title)

Pematuhan kepada PLO

(Compliance to PLO) Kaedah Kaedah
Bil. Hasil Pembelajaran Kursus Penyampaian Pentaksiran
KPI
(No.) (Course Learning Outcomes) (Method of (Method of
PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 Delivery) Assessment)

Describe the leadership traits

and organize department
1 strategy that can be applied in C2 Lecture Test
the automotive services
operation. (C2, PLO1)
Explain the various methods
used to increase the good 100% students
management operation service obtain 50%
2 C3 Practical Practical marks and
and/or to reduce the budget above
towards the performance of the
organization. (C3, PLO3)
Present business proposal for
selected market segment by
3 A9 Practical Practical
using appropriate market
strategies and tools. (A2, PLO9)
Jumlah
40% 40% 20%
(Total)
 Taksonomi Pembelajaran
(Learning Taxonomy)
Kognitif Psikomotor Afektif
(Cognitive) (Psychomotor) (Affective)
C1 Pengetahuan P1 Persepsi A1 Menerima
(Knowledge) (Perception) (Receiving)
C2 Pemahaman P2 Set A2 Memberikan Maklum Balas
(Comprehension) (Set) (Responding)
C3 Aplikasi P3 Respons Berpandu A3 Menilai
(Application) (Guided Response) (Valuing)
C4 Analisis P4 Mekanisme A4 Mengorganisasi
(Analysis) (Mechanism) (Organising)
C5 Sintesis P5 Respons Ketara Kompleks A5 Menghayati Nilai
(Synthesis) (Complex Overt Response) (Internalising)
C6 Penilaian P6 Adaptasi
(Evaluation) (Adaptation)
P7 Lakuan Tulen
(Origination)