Responsibility

LoB specific Process Handbooks to

ensure O2C process standardization
Roles and ResponsibilitiesRole
Decision Body
Business Owner Gives direction and set the target
Defines priorities and assign resource
budget, …)
Accountable for the results and proce
performance

Global Process Manager Owner of the handbook and responsible for the conten
Sub Process Expert Leads
compliance
Subject Matter Experts
Regularly reviews the handbook and updates it if required
SOX team (for information only)
Provides the change log / glossary
Participates in handbook review and sign off meetings with the ha
committee

Key-Stakeholders Performing / applying to the global process standards

Regional CFO’s Effected by the quality and change of process handbook
Business Responsible Ability to strongly support or reject global process handbook
Share Service Center
Others (tbd)

Process Governance Body Organizes and moderates handbook review and sign off meetings
Handbook Coordinator participants, collects documents and takes minutes)
Process Office
Provides standard templates to be used for documentation and pr
guidance on how to use them
Collects and stores the signed off handbooks centrally