Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

Primer momento: producción escrita

• Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la cual se encuentra
en el documento descargable asociado a esta evidencia.

• Realizar un informe utilizando verbos regulares e irregulares en pasado y presente con un

mínimo de 150 palabras y máximo 300 palabras que explique el resultado de la encuesta de
satisfacción a la clientela analizada. Para el desarrollo de este informe puede usar la herramienta
ofimática de su preferencia.

• Enviar el archivo en formato doc o pdf. mediante el enlace dispuesto en la plataforma de

aprendizaje.

my sweet candy , in the framework of the Implementation of the Comprehensive Management

Policy HSEQ and concerned about the continuous improvement in their processes and the
procedures applied in each of them, as well as in the satisfaction of their users, which through of
statistics allow you to measure the attention provided, and establish mechanisms of contact with
them. Based on the foregoing, customer satisfaction surveys were conducted in the development
of public audiences for socialization and accountability management report validity 2018, were
made according to the parameters established in the procedure of the customer satisfaction
survey analysis, which resulted in the following analysis of the questions surveyed: The people
surveyed expressed a good satisfaction towards our product, they feel comfortable with the
product we offer and they give us an improvement such as implementing new flavors, this survey
is a good tool to visualize that we are doing a good job.