WORKSHOP “USING VERBS TO BUILD CUSTOMER SATISFACTION

TOOLS”

La empresa “My sweet Candy” produce caramelos y chicles y

necesita conocer la opinión de los clientes, para esto, elaboraron
una encuesta para medir el grado de satisfacción y quisieran
conocer los resultados a partir de un informe donde se evidencie y
analice la situación.
Primer momento: producción escrita
• Realizar un informe utilizando verbos regulares e irregulares en
pasado y presente con un mínimo de 150 palabras y máximo 300
palabras que explique el resultado de la encuesta de satisfacción
al cliente analizado. Para el desarrollo de este informe puede usar
la herramienta ofimática de su preferencia.

RESULTS AND ANALYSIS OF CUSTOMER SATISFACTION SURVEY

Jugos del norte, in the framework of the Implementation of the

Comprehensive Management Policy HSEQ and concerned about the
continuous improvement in their processes and the procedures applied in
each of them, as well as in the satisfaction of their users, which through of
statistics allow you to measure the attention provided, and establish
mechanisms of contact with them. Based on the foregoing, customer
satisfaction surveys were conducted in the development of public
audiences for socialization and accountability management report
validity2018, in the department of Atlántico, were made according to the
parameters established in the procedure of the customer satisfaction survey
analysis, which resulted in the following analysis of the questions
surveyed: The people surveyed expressed a good satisfaction towards our
product, they feel comfortable with the product we offer and they give us
an improvement such as implementing new flavors, this survey is a good
tool to visualize that we are doing a good job.