Professional Documents
Culture Documents
2017 Summer
2017 Summer
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IN THIS ISSUE
Treasurer’s Corner
.
“Throughout your live advance daily, becoming more skillful than yesterday, more
skillful than today. This is never-ending.”
In his book Good to Great, Jim Collins indicates that in order to become great you need great ideas, have the
correct people on the bus, great management and Leadership. First you need the correct people and then you
can develop the ideas.
In May, I was at the ASQ World Conference on Quality and Improvement where I participated in the Member-
Leader training offered and presented an After Five Conference “Personal Well-being: Your Unique Journey to
Success”.
3 HUMAN DEVELOPMENT AND LEADERSHIP DIVISION
THE HUMAN ELEMENT
In my presentation, I used a scientific approach to simplify a mental model based on results, process, people
and ideas. In order to reach our vision, we need knowledge, persistence, patience and passion. However, this
approach requires a cyclical not random process. In this scientific approach, I call it the conservation of the
symmetry between the states. It has to go from knowledge to passion, knowledge to persistence, from
persistence to patience and from patience to passion. The combination persistence and passion, and
knowledge and patience are crossed.
In the beginning of my presentation, I showed a picture of a mountain reflected on a lake for five seconds.
Everybody saw the beauty of the picture, however in order to the see the reflection we have to return to the
picture. A live poll of the attendees was done twice, at the beginning and at the end. We used the four words of
knowledge, persistence, patience and passion asking for the better combination. At the beginning 44%
answered crossed, and 26% answered knowledge and passion. We continue with the presentation indicating
the importance of permitted traditions as they are described by scientific rules. The most important transition for
management and leadership development is knowledge and passion. We gave examples in education,
business, sports and art. At the final live pool, the results showed a decrease of non- permitted transitions from
44 to 21 %, and an increase the percentage of knowledge to passion from 26 to 50%. For me that was
unbelievable. I have never seen a change like this in a conference.
A month later I received the session evaluations. Of 90 participants, 20 responded to the presentation
evaluation questionnaire; 50% answered between 1 and 6, and 50% between 7 and 10. Some complained
about talking to fast and others about the scientific approach. I really like these answers since we are exposed
that the understanding of science is decreasing worldwide and we must deal with this every day. If we want to
go to develop transformation leadership, a different approach is needed and a science-oriented process may be
that good approach.
What is bad today may be great today or tomorrow. On June 8-9, I participated in the XIII International Science
Congress of the Dominican Republic. I have the privilege to be in a conference of Dr. Aaron Ciechanover, a
physician from Israel that was selected as 2004 Nobel Prize winner in Chemistry. He told us that Thalidomide
was the most dangerous drug ever. It was responsible of fetus malformation in the 1950-1960 and was sold
worldwide except USA. Today this drug it is considered as one of the most important drugs for some cancer
elimination. Only with a scientific approach, he concluded, may the change from bad to great be achieved.
References:
J. Collins, Good to Great, Harper Business, NY (2001).
J. Concepcion, Wellbeing, your unique journey to success, ASQ WCQI, Charlotte (2017)
T. Ito, N. Nanda, Another action of a thalidomide derivative, Nature, 523, 167 (2015)
Conflict: Reflections There are three parts of a typical sailboat that are
most relevant to this story. The keel, mast, and
rudder are critical parts that determine stability,
By Justin Shingleton PhD., speed, and direction. The keel design is critical for
HD&L member stability and must be deep enough for the purpose
of the boat and to balance the mast height. The
keel represents the depth of our leadership ability
Introduction
resulting from character, skills, and practice. The
mast height represents the speed and complexity
At the ASQ 2017 World
of a situation that we as leaders may be called to
Conference on Quality and
navigate. The rudder represents the decisions
Improvement, I found myself reading through the
made to accomplish a goal. If a sailboat is out of
schedule for the last day and trying to make a
balance because the keel, the depth of our
decision on what workshops or sessions to join.
leadership ability, is not suited to the mast height,
When I previewed the Leading through Conflict
the magnitude of the challenge, then steering
workshop, I initially thought conflict resolution was
towards our goal is not our focus. We become
already in my leadership toolbox, so I’d probably
stressed and unable to perform due to interference
pass on it. I actually enjoy conflict because it can
from our own thoughts. The professional golfer
lead to decisions that help an organization or
who has to make a 15-foot put to win a
community make progress towards its goals. My
championship has interference from his own
thinking at the time was to develop an area of
thoughts in the way of success. Because of
weakness and not to over-develop an area where I
stress, we can waste time and be unable to
perceived myself as strong. Eventually, I decided
perform to our potential. Understanding if our
to go to the Leading through Conflict workshop for a
leadership ability, our keel, is suitable for a given
couple of reasons:
situation requires self-awareness and humility. It
1) I had met the speaker the previous day, and
takes practice and study to improve our abilities.
she encouraged me to attend.
As leaders, we will be called to manage tough
2) Something inside me was also telling me
conflicts, and we need to be prepared.
that I would learn something and to stop being
arrogant about my perceived strength in conflict
This article shares an example of ineffectively
resolution.
responding to conflict and how the Leading
through Conflict method could have helped a
At the beginning of the workshop, we were
manufacturing team be more successful. Through
reviewing some of the reactions to conflict, such as
such examples, others can better see and
stress, health issues, helplessness, and poor
navigate similar situations. It’s critical to provide
decisions. During this conversation, I recalled a
opportunities for our teams to understand the
tough, poorly navigated conflict. It can happen to
impact that conflict can have in an organization
anyone and probably has if we are honest. Looking
and to seek continuing education because it leads
back, our site was in the middle of a culture
to new skills and refreshes existing skills. With
change, and there was some resistance to that
practice, our teams can be better prepared for
change. While that resistance contributed to the
times when a conflict arises.
conflict, this article will focus on my reaction to that
conflict and how my decisions contributed to the
problem and inhibited our response.
In our last newsletter, I offered tips on basic features of and navigating LinkedIn. Now that you
are a pro at the basic features and moving around the site, let's talk about more advanced
features. First, let's talk about company pages. They are great way to stay up-to-date on news
and information from a specific company or organization. To find a company page, search for
the company or organization in the search bar. You will see, like in the example below, that
searching for ASQ brings up a number of results including a company page for ASQ-World
Headquarters.
Now if you are a writer (or even if you are not... I never thought of myself that way), LinkedIn also has a
publishing platform where you can post short articles you have written. It is free (yay!) and easy (double yay!).
You get to the publishing platform by clicking the "Write an article" button right on your LinkedIn home page.
From there, you are taken to a simple publishing platform. As you can see in the picture of the Publishing
Platform, you have limited formatting options but I've found it's all I've needed
Next Click on the Icon to get the following additional tool bar that allows you insert images,
slides, videos, etc. within the article.