Incident Management Escalation Matrix for Managed

Customer

When
Level Who Contact Details
Service Non Service
Affecting Affecting

1800-212-5385
Managed
1 Immediately Immediately
Service Desk
Managed.Servicedesk@vodafoneidea.com

7391090083
2 VSM 3 hrs 4 hrs
wagheshwar.ckhulpe@vodafoneidea.com

7391082775
3 VSM-Lead 4.5 hrs 6 hrs
Parul.Dave1@vodafoneidea.com

9702004614
Corporate
4 6 hrs 8 hrs
Head
roshan.suvarna@vodafoneidea.com
 Service Management Escalation Matrix for
Managed Customer

Level Who Contact Details When

7391090083

1 VSM 6 hrs

wagheshwar.ckhulpe@vodafoneidea.com

7391082775
2 VSM-Lead 8 hrs

Parul.Dave1@vodafoneidea.com

9702004614
Corporate
3 10 hrs
Head
roshan.suvarna@vodafoneidea.com