UNIT DCN JOB OBJECTIVE: To address issues that puts the regions DEPARTMENT: TECHNICAL and/or a Metro Router(s) at risk of isolation from the network REPORTS TO: CLUSTER HEAD while integrating new network NEs in the network and establish SUPERVISES DCN UNIT connection(s) for organizations mission and corporate initiatives DUTIES / RESPONSIBILITIES EXPECTED PERFORMANCE STANDARD Management of IP/MPLS links including fault detection and correction of all network related 99.9% availability of Backbone and Metro Routers in issues. the region. Supervision of junior staff in carrying out their duties. 100% completion of routers and switches installation Integration of Network Elements into the network (installation, configuration, upgrade and and integration into the network. troubleshooting of routers, switches and network interconnect) 24Hours Turnaround Time (TAT) on Creation of virtual networks for enterprise customers. correspondences/requests/staff related issues. Provision of support to field teams during onsite troubleshooting. Compliance to Service level agreements with Internal Monitoring of Rx values on routers for end-to-end fibre connections and escalation to the Fibre Clients. team in situations of High Loss. Escalation to O & M/ OMCR teams in case of bandwidth utilization above threshold for network services and/or BSC/RNC connected interfaces.
Minimum of Bachelor’s degree (BEng, MSc, etc. is desirable). Full understanding of the IP/MPLS in the network 5 (five) years cognate experience. Good oral and written communication Good understanding of exterior and interior routing protocols (ISIS, OSPF, BGP) Sound interpersonal skills Sound knowledge of integration and configuration of Huawei routers and switches. Attention to details INTERNAL LIAISON All Staff; O & M, Fibre Team, OMCR, Tx-TAC, Tx-BSS, Planning EXTERNAL LIAISON Relevant external partners and agencies JOB HOLDER: APPROVED BY (Line Mgr./HOD): Signed & Date