Direction: Write TRUE if the statement about handling guest luggage is correct; else write Direction: Write TRUE

RUE if the statement about handling guest luggage is correct; else write
FALSE if it is wrong.
_____1. When holding the guest luggage, lift it with your toe muscles then grasp the
handle and straighten up.
_____2. Handle luggage and other articles safely with care.
_____3. Secure fragile items between bags; do not put other items on top of fragile items.
_____4. Pull heavy luggage carts instead of pushing them.
_____5. If the guest has lost their claim stub, follow the property’s standard in claiming
baggage with lost claim stub.
_____6. When you store luggage in an overflow area, mix the luggage together with the
other luggage without the claim stub
_____7. Put heavier or larger items on the top of the luggage cart.
_____8. Ensure that luggage do not obstruct entrance and exit areas.
_____9. Do not twist when lifting and carrying luggage. Point your toes in the direction
you are headed and turn your entire body in that direction.
_____10. Place the soft garment bags at the bottom of other luggage.
FALSE if it is wrong.
_____1. When holding the guest luggage, lift it with your toe muscles then grasp the
handle and straighten up.
_____2. Handle luggage and other articles safely with care.
_____3. Secure fragile items between bags; do not put other items on top of fragile items.
_____4. Pull heavy luggage carts instead of pushing them.
_____5. If the guest has lost their claim stub, follow the property’s standard in claiming
baggage with lost claim stub.
_____6. When you store luggage in an overflow area, mix the luggage together with the
other luggage without the claim stub
_____7. Put heavier or larger items on the top of the luggage cart.
_____8. Ensure that luggage do not obstruct entrance and exit areas.
_____9. Do not twist when lifting and carrying luggage. Point your toes in the direction
you are headed and turn your entire body in that direction.
_____10. Place the soft garment bags at the bottom of other luggage.

CRACK THE CODE CRACK THE CODE

____________11. 7 21 5 19 20 ____________11. 7 21 5 19 20
____________12. 3 15 14 3 9 5 18 7 5 ____________12. 3 15 14 3 9 5 18 7 5
____________13. 3 1 19 8 9 5 18 ____________13. 3 1 19 8 9 5 18
____________14. 13 1 14 1 7 5 18 ____________14. 13 1 14 1 7 5 18
____________15. 14 9 7 8 20 1 21 4 9 20 ____________15. 14 9 7 8 20 1 21 4 9 20
____________16. 2 5 12 12 2 15 25 ____________16. 2 5 12 12 2 15 25
____________17. 4 15 15 18 7 18 5 5 20 5 18 ____________17. 4 15 15 18 7 18 5 5 20 5 18
____________18. 18 5 3 5 16 20 9 15 14 9 19 20 ____________18. 18 5 3 5 16 20 9 15 14 9 19 20
____________19. 18 5 19 5 18 22 1 20 9 15 14 9 19 20 ____________19. 18 5 19 5 18 22 1 20 9 15 14 9 19 20

Direction: Identify what is asked for in the following items by matching Column A with Direction: Identify what is asked for in the following items by matching Column A with
Column B. Column B.
Answers Column A Column B Answers Column A Column B
20. Manager a. a person whose job is to take in or give out 20. Manager a. a person whose job is to take in or give out
21. Receptionist money in the hotel 21. Receptionist money in the hotel
22. Bell boy b. a person who checks the financial records of a 22. Bell boy b. a person who checks the financial records of a
23. Auditor business or a person 23. Auditor business or a person
24. Cashier c. someone who runs errands for guests 24. Cashier c. someone who runs errands for guests
25. Concierge d. someone who is in charge of the department 25. Concierge d. someone who is in charge of the department
26. Reservation Agent e. someone who handles arrangements regarding the 26. Reservation Agent e. someone who handles arrangements regarding the
27. Attendant rooms in a hotel for use at a later time 27. Attendant rooms in a hotel for use at a later time
f. a person whose job is to deal with people who f. a person whose job is to deal with people who
call or enter a business call or enter a business
g. an employee who serves or helps guests g. an employee who serves or helps guests
h. a person whose job is to provide help and h. a person whose job is to provide help and
information to people staying in a hotel information to people staying in a hotel