1.

Identify the start and end events and the activities in the following narrative, and
then draw the business process model using BPMN:

The Starbucks customer entered the drive-through lane

and stopped to review the menu. He then ordered a Venti
coffee of the day and a blueberry muffin from the barista.
The barista recorded the order in the cash register. While
the customer drove to the window, the barista filled a
Venti cup with coffee, put a lid on it, and retrieved the
muffin from the pastry case and placed it in a bag. The
barista handed the bag with the muffin and the hot coffee
to the customer. The customer has an option to pay with
cash, credit card, or Starbucks gift card. The customer
paid with a gift card. The barista recorded the payment
and returned the card along with the receipt to the
customer.

To simplify the first example, do not use swim lanes and

combine customer and barista in one lane.

2. Draw a business process model using BPMN from the following narrative:

Larry awoke to his alarm clock buzz. He got up and

dressed for the day. Then, he ate a hearty breakfast of
oatmeal, toast, orange juice, and coffee. He grabbed his
books and prepared to leave for school. Before he left
home, he checked the weather. If it looked like rain, he
put on a jacket and took his umbrella, and he drove to
school. If it looked sunny, he left his jacket and umbrella
at home and walked to school. If he drove to school, he
parked his car and walked to class. If he walked to school,
he went straight to class.

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Answers to problems:

1. Solution should look similar to the following model:

(Note that this solution combines roles (customer and Starbucks. In most cases, the models should
represent a process from one viewpoint and should not mix roles.) We combined them to make ir
simpler as a first example.

2. Solution should look similar to the following model:

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