A

SUMMARY O

Region: __________________________________

Name of Visitor/
Unit/Office Visited/Transacted
Date Representative
with
(Optional)

(1) (2) (3)

Las Navas Fire Station

June 26, 2019 FSES Asila E. Orpeza

June 26, 2019 FSES Carmin D. Lim

June 26, 2019 FSES Mary Rose D. Obiado

June 26, 2019 FSES Gerry Quilbio

June 26, 2019 FSES Analyn Doroquez

June 26, 2019 FSES Deonesio Pecayo Jr.

June 26, 2019 FSES Joselito Poldo

June 26, 2019 FSES Antonio Aurel

Jul-01 FSES Dionesio Yebron

Jul-01 FSES Jocelyn Tenedero

Jul-01 FSES Elmer T. Pajuelas

Jul-01 FSES Manny Avellano

2-Jul-19 FSES Maribel Jones

2-Jul-19 FSES Elizabeth L. Pialago

2-Jul-19 FSES Corazon Plateja

2-Jul-19 FSES Brenda Orsolino

 2-Jul-19 FSES Annabel Adamero

2-Jul-19 FSES Rodolfo Sabrido

2-Jul-19 FSES Corazon Flores

2-Jul-19 FSES Lila Tafalla

2-Jul-19 FSES Maricar S. Garzon

2-Jul-19 FSES Juanito Becuna

2-Jul-19 FSES Noe Castillo

3-Jul-19 FSES Elisa Pialago

3-Jul-19 FSES Antonio T. Marrera

3-Jul-19 FSES Arvin Marrera

15-Jul-19 FSES MERLITO F. DURITAN

15-Jul-19 FSES KRISTAN G. TAN

16-Jul-19 FSES EVELYN MERCADO

16-Jul-19 FSES JEJIE DOROQUEZ

16-Jul-19 FSES JENELYN NEBRAO

16-Jul-19 FSES JEANNIE GARZON

06/26/19 - 07/26/19 Las Navas Fire Station 32

Note: For Columns 6-9, indicate 3-if Excellent;2-Good;and 1-Needs Improvement

Prepared by:

FO1 Froilan B Homboy BFP

Public Information Unit and/or Admin Clerk
 Republic of the Philippines
Department of the Interior and Local Government
Bureau of Fire Protection
Regional Office - 8
Provincial Office of Northern Samar
LAS NAVAS FIRE STATION
Alicia corner Dela Cruz Sts., H. Jolejole District, Las Navas
Contact No.: 0936-340-3412
Email Address: lasnavasfs_15@yahoo.com

SUMMARY OF CUSTOMER SATISFACTION SURVEY RESULTS

As of July 30, 2019

Cleanliness and Courteousness

Timelines of
orderliness of the and
Gender Others the response/
workplace you accommodatio
service
visited n of Staff

(Kalinisan at (Agarang (Magalang na

kaayusan sa istasyon pagtugon sa pagtanggap ng
Senior
(1-Male; 0-Female) PWD na binisita) serbisyo) bawat empleyado)
Citizen

(4) (5) (6) (7) (8)

2 2 3 2
2 2 3 2
2 2 3 2
1 2 3 2
2 2 3 2

1 2 3 2
1 2 3 2
1 2 3 2
1 2 3 2
2 2 3 2
1 2 3 2

1 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
 2 2 3 2
1 2 3 2

2 2 3 2
2 2 3 2
2 2 3 2
1 2 3 2
1 2 3 2
2 2 3 2

1 2 3 2
1 2 3 2
1 2 3 2

1 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
14 male; female 18 2 3 2

Recommend Approval:

FO1 Marjon O Zulueta BFP

C, Public Information Unit/Admin
avas

Annex "B"

Where you guided by the Citizen's Charter

Competency and posted in the BFP station and are the
ability of the staff procedures in securing Fire Safety
that assisted you Evaluation Clearance and fire Inspection
Certificate being followed? Comments and
Suggestions
(Kakayahan at abilidad (Nagabayan ka ba ng Citizen’s Charter na
ng empleyado na nakapaskil sa istasyon at nasunod ba ng maayos
magbigay tulong sa mga ang mga proseso sa pagkuha ng Fire Safety
kliyente) Evaluation Clearance at Fire Safety Inspection
Certificate?)
(9) (10) (11)
Excellent office
performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
2 Yes Magaling makitungo
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Excellent Service
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service

Approved by:

SFO2 Erico I Milla BFP

Municipal Fire Marshal