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Maruti Suzuki and Tata Motor 10
Maruti Suzuki and Tata Motor 10
COMPARATIVE
STUDY BETWEEN
MARUTI AND
TATA
INTRODUCTION
TO
THE COMPANY
"TATA MOTORS"
Goodbye is a rapidly making business gathers sorted out in India with essential
general operations. Pay rates in 2007-08 are reviewed at $62.5 billion (around
Rs251, 543 crore), of which 61 for every penny is from business outside India.
The Group uses around 350,000 people far and wide. The Tata name has been
respected in India for quite a while for its adherence to strong regards and
business ethics. The business operations of the Tata Group at show interweave
seven business areas:
Couple with the widening general impression of its affiliations, the Group is in
like way broadening general request. Brand Finance, a UK-based consultancy
firm, starting late regarded the Tata check at $11.4 billion and masterminded it
57th among the Top 100 brands on the planet. Business week organized the
Group sixth among the World's Most Innovative Companies. Also, the
Reputation Institute, USA, starting late evaluated it as the World's Sixth Most
Reputed Firm.
Set up by Jamsetji Tata in 1868, the Tata Group's fundamental years were
moved by the spirit of patriotism. The Group began a few relationship of
national monstrosity in India: steel, power, cheerfulness and bearers. In later
conditions, the Tata Group's driving soul has been showed up by affiliations
like Tata Consultancy Services, India's at first programming association, which
drove the in all cases transport model, and Tata Motors, which made India's
first indigenously made auto, the Indica, in 1998 and starting late uncovered
the world's most decreased cost auto, the Tata Nano, for business dispatch by
end of 2008. The Tata Group has dependably had confidence in returning
wealth to the general masses it serves. 66% of the estimation of Tata Sons, the
Tata Group's promoter alliance, is held by charitable trusts which have made
national establishments in science and change, strong research, social
examinations and the performing verbalizations. The trusts in like way give
assistance and help to NGOs in the zones of heading, human associations and
associations. Farewell affiliations furthermore extend social welfare activities
to bunches around their pushed units. The brought together change related
utilization of the Trusts and the affiliations shows around 4 for every penny of
the Group's net central focuses.
Proceeding with, the Group is focusing on new advances and change to drive
its business in India and all around. The Nano auto is one case, like the Eka
supercomputer (made by another Tata association), which in 2008 is organized
the universes fourth snappiest. The Group hopes to make an improvement of
world class, world scale relationship in select regions. Secured in India and
wedded to its standard regards and strong ethics, the Group is building a
multinational business which will finish change through brightness and
development, while changing the premiums of its cash related experts, its
administrators and more broad society.
At the Tata Group our inspiration is to upgrade the individual fulfillment of the
get-togethers we serve. We do this through ace in divisions of national money
related essentialness, to which the Group brings a novel blueprint of limits.
This anticipates us will grow compellingly in focused zones of business. Our
heritage of returning to society what we secure moves trust among clients,
delegates, cash related bosses and the party.
The Tata Group has always tried to be a regard driven affiliation. These
qualities continue sorting out the Group's change and affiliations. The five
focus Tata regards supporting the way we facilitate are:
Uprightness: We should lead our business sensibly, with authenticity and
straightforwardness. All that we do must stand the trial of open examination.
Solidarity: We should work immovably with our associates over the Group and
with our customers and partners the world over, building strong relationship in
setting of protection, understanding and standard cooperation.
The best voyager auto and business vehicle fabricating relationship of India
Tata Motors Limited, was once called TELCO (TATA Engineering and
Locomotive Company), has its base camp in Bombay, now Mumbai, India.
Created in 1945, recorded on the New York Stock Exchange in 2004 has made
Rs. 320 billion riches and was one of the crucial 10 riches makers in India, With
social event working environments in the towns of Jamshedpur, Lucknow, and
Pune. This affiliation was developed by Jamshetji Tata and is controlled by
Ratan Tata under the lead affiliation known as Tata and children gathering. He
summons 22000 operators working in three plants and moreover other
territorial and zonal workplaces over the length and broadness of India. Tata
engine's voyager autos still need to fulfill estimable overall necessities. The
affiliation masterminds a convincing 65% offer of the adjacent business vehicle
advance and is trying to modernize this fragment. The money related business
of Tata engines was isolated into a fortification relationship in sep. 2006,
where it recorded a solid trade related execution out the middle of the most
recent 5 year era. From year 2003-2007, the upsides of the affiliation went up
at a CAGR of 36.4%, to complete Rs. 331, 525 million out of 2007 from Rs. 95,
731 Million of each 2003. By skimming two rights issues toward the entire of
Sep 2008 Tata Motors Ltd anticipated that would raise Rs 4, 150 crores. They
are propelling one standard offer respected at Rs. 340 each six offers needing
to net Rs. 2.90 Crores, the expected "An" offer would have arranged voting and
advantage rights, for each such 6 shares held at a face estimation of 305 would
raise Rs. 1.960 Crores, these continue would be used for an early
reimbursement of the transient financing of 2.3 Billion $ (Rs. 10,189 Crores)
Borrowed for Acquisition of puma and Land Rover from their run "The Ford
Motor Company's".
"MARUTI SUZUKI"
Maruti Suzuki is one of India's driving automobile producers and the market
pioneer in the auto disseminate, to the degree volume of vehicles sold and
wage earned. Starting not to a great degree far already, 18.28% of the
association was guaranteed by the Indian government, and 54.2% by Suzuki of
Japan. The Indian
government held a first offer of load of 25% of the relationship in June 2003.
As of May 10, 2007, Govt. of India sold its whole offer to Indian budgetary
establishments. With this, Govt. of India never again has stake in Maruti
Udyog.
Maruti Udyog Limited (MUL) was created in February 1981, however the
guaranteed age began in 1983. Through 2004, Maruti has made more than 5
Million vehicles. Marutis are sold in India and diverse a few distinct countries,
subordinate upon pass on demands. Vehicles like Marutis (yet not made by
Maruti Udyog) are sold by Suzuki in Pakistan and other South Asian
countries.The affiliation yearly affirmations more than 30,000 cars and has a to
a fantastic degree liberal private market in India offering more than 500,000
autos reliably. Maruti 800, till 2004, was the India's most prominent offering
reduced auto as far back as it was pushed in 1983. More than a million units of
this auto have been sold for the most part talking so far. At show, Maruti Alto
tops the business plots.
Because of the expansive number of Maruti 800s sold in the Indian market, the
explanation "Maruti" is generally used to propose this diminished car
exhibition. Till beginning late the verbalization "Maruti", in inescapable Indian
culture, was related to the Maruti 800 model.
Maruti Suzuki India Limited, a help of Suzuki Motor Corporation of Japan, has
been the pioneer of the Indian auto propels for over two decades.
Manesar and Gurgaon workplaces have a set ability to make more than
700,000 units dependably. The greater part the autos sold in India are Maruti
cars. The association is a help of Suzuki Motor Corporation, Japan, which
claims 54.2 for every penny of Maruti. The rest is controlled by general society
and cash related affiliations. It is recorded on the Bombay Stock Exchange and
National Stock Exchange in India.
In the midst of 2007-08, Maruti Suzuki sold 764,842 automobiles, of which
53,024 were passed on. Taking everything together, more than six million
Maruti cars are on Indian roads since the central auto was taken off on
December 14, 1983.Maruti Suzuki offers 10 models, running from the
comprehensive group's auto, Maruti 800, for not as much as Rs 200,000 ($
5000) ex-showroom to the phenomenal auto SX 4 and sumptuousness SUV,
Grand Vitara.
Distinctive outside affiliations have been setting assets into the Indian
Automobile Market in various courses, for instance, progress trades, joint
undertakings, key unions, passes on, and cash related empowered endeavors.
The automobile fair in India can boast about attracting asset designs, creating
getting force, and dispatch of the latest things.
Mean offers of genuine auto makers in India selected a figure of 0.674 million
units toward the aggregate of March, 2007. The measure of auto exchanges
India was 39,295 units. General Motors, Maruti, and TATA MOTORS tended to
60 percent of the market bargains toward the whole of April, 2007. There has
been a headway in the purchase of bicycles and cars both, in the customary
and in addition urban reaches.
Maruti Suzuki is India's No. 1 purchaser commitment auto alliance. Its game-
plan is over section of care of Indian car exhibition off. In any case, now it is
enhancing than typical question with other new auto connection and outside
affiliations and its blueprints is going down in light of the way that other auto
affiliations are attempting to exhibit differentiating sorts of new auto in
different piece. So in our examination in we had tried to consider Maruti
Suzuki division of autos and its business case and its effect on customer. This
wander is about division and game-plans skim examination of Maruti Suzuki.
On a general more than 73% people feel that the expenses are prompt while
12% don't agree, 74% acknowledge that connecting with refunds are offered
however 26% are not content with the rebates pitched. 20% said that the test
drives are not offered and 15% said that post bargains resulting meet-ups are
assuredly not consequent meet-ups are not done reliably however 85% said
that they were done routinely yet people feel that it is the general open's auto
as it is attractive on each other parameter: learned strategies individuals ,
authorities contributed enough centrality before and in the midst of plans,
show of stock is attracting, availability of thing, arrangement of merchandize,
vehicle in astonishing condition, costs are prompt, overwhelming rebates are
offered, complex subject of the holding up zone is fulfilling, responds to
grievances quickly, advantage at TATA Motors advantage station is
exceptional, wary of specific information and is a moving force for money . The
general supposition about TATA Motors is mind blowing.
THE
Auto MARKET
OF INDIA
Indian Car Market achieved a gigantic volume amid the time with the
improvement in the open gateway for new premiums in the get-together of
cars in India. The expanding GDP rate, the rising per capita wage, making
masses and high proprietorship confine actuated the effect in the Indian Car
Market.
From the most recent 15 years because of the development of the Indian
economy the whole market situation have experienced a change with the rich
getting the chance to be obviously wealthier with time. Similarly, the move in
the remuneration level, change in the general way of life, increment in remote
voyaging and the direct openness of vehicle fund on the begin of sensible
fragments and financing costs have been the essential driving forces behind
the prospering Indian Car Market.
Once the most obvious auto dealing with the Indian Car Market was the
Ambassador, till the Indian car creator Maruti in the joint effort with the
Japanese auto goliath Suzuki got a change the Indian Car Market. Regardless,
today, there are distinctive auto relationship with new models coming up
general in the auto market of India. A piece of the essential brands take after,
Hindustan Motors, Reva Electric Car Co., Daimler Chrysler India Private Ltd, Fiat
India Private Ltd., Ford India Ltd., General Motors India, TATA MOTORS Sale
Cars India Ltd., Hyundai Motors India Ltd.,Toyota Kirloskar Motor Ltd.
furthermore, Skoda Auto India Private Ltd.
Administrative methodology:
The Government of India have taken two or three activities like the changing
the outside trade and regard controls, slackening up the obligations on imports
and updating the managing a record strategies which have helped the Indian
Car Market everything considered. In this manner, the eagerness for a broad
assortment of autos from liberal models, SUVs to little scale vehicles have
finished a stature in the Indian Car Market.
Future prospects-
The drawing in prospects of the Indian Car Market have engineered the ground
for a wide number of multi-national auto relationship from Japan, U. S. An.,
and Europe to come here and fill in as a gathering with the Indian firms. It is
standard that with this progression rate of the Indian Car Market, it will be the
third most prominent vehicle market of the world by 2030 after China and the
US.
The examination meander is generally separated into two sections starting one
is get some answers concerning division of vehicles and its market and the
second is relationships between's Tata Motors and Maruti Suzuki.
Degree
OF
THE STUDY
Division OF CAR
Auto Classification
Auto gathering is subjective since different vehicles fall into different requests
or don't fit well into any. Not all auto sorts are ordinary in all nations and
names for a near vehicle can move by zone. What's more, several outlines
might be deciphered contrastingly in better places. Totally, there are a strategy
of groupings which are all things considered acknowledged in North America,
and another set which are to some degree comprehended in English-talking
settings in Europe. Two or three terms secured from non-English languages
may have diverse consequences when utilized as a bit of their close-by tongue.
Portrayal structures
The running with are the most normally utilized strategies. Where material,
the undefined Euro NCAP designs are appeared. Auto rental affiliations much
of the time utilize the ACRISS Car Classification Code. The United States
Environmental Protection Agency (US EPA) has another game-plan of depiction
keeps running in light of inside voyager and payload volumes. A close course of
action of classes is utilized by the Canadian EPA. In Australia, the Federal
Chamber of Automotive Industries passes on its own particular groupings.
LITERATURE REVIEW
Shinde Govind P. also, Dubey Manisha (2011) the examination has been
driven considering the areas, for instance, voyager vehicle, business
vehicle, utility vehicle, two and three wheeler vehicle of key players
execution and moreover research SWOT examination and key segments
affecting improvement of auto industry.
Murlidhar, A. Lok Hande and Rana Vishal S. (2013) the maker tries to
evaluate the execution of Hyundai Motors Company with respect to
exchange, Domestic Sales, arrangements and advantage after obligation.
Thus, the pie blueprint and reference graph are used to exhibit the
execution of association diverse years.
Review of composing shapes an important and also a major bit of ebb and flow
look into considers. No examination consider is seen as aggregate unless a
wide composition review is made by the investigator. The basic inspiration
driving undertaking this action is to find the investigation opening between,
considers coordinated as of not long ago or composing available, and
moreover to complete precisely the purpose of research and to get learning
into the examination topic decided for consider. In this sense this movement
transforms into a sort of exploratory research. Keeping these substances in
observe expert has grasped an expansive exercise of composing study and
touched base at the determination however a couple of books are available
regarding the matters related to the investigation topic picked by the
researcher, yet these have been created in some unique perspectives and
none of these are having direct association with the subject of this
examination.
Frankly authority anticipated that would take a gander at the viability of little
cars in Indian auto fragment, in the light of new headways happening in the
Indian auto section like introduction of immense cars by number of auto
makers in Indian market in the current past, increase in individual and
additional money, better and improved road conditions, move in purchaser's
lead from to extra to eat up, straightforward financing and credit office, divide
portion office, grown-up toy, et cetera. These assurances similarly provoke an
inquiry that whether little auto will have the ability to withstand in the market
and will it be the favored choice of Indian auto buyers. None of the books
examiner experienced has been formed from this perspective.
Likewise various research thinks about have been led regarding the matter
identified with examine subject, some of these have considered the
customer/purchaser conduct of these autos, a portion of the have
contemplated some different viewpoints, as natural supportability or financial
maintainability, yet none of them have contemplated from the edge , specialist
expected to ponder. 85 A concise record of the audit of writing made by the
analyst is being displayed here, The plan to fabricate little autos for the Indian
market is nearly as old as India's autonomy. As of now by the late 1950s, the
Indian Government built up a Commission with the undertaking to take a
gander at expenses and costs of motor vehicles delivered in the nation and
welcomed proposition for the creation of an 'Economy Car'.
Analysis Procedure
Maruti
Sales, Maruti, Hyundai
47.30%, 47%
Tata Motors
Honda
Sales, Hyundai, GM
25.50%, 27% Ford
Mahindra
others
Sales,
Tata
Motors,
12.70%,
13%
SWOT ANALYSIS
Quality
Shortcomings
There are strings joined with each new creation and change on things. These
strings are Tata Motors inadequacies and what varying get-togethers see as
their deficiencies. One inadequacy that Tata Motors faces is its shortcoming to
meet flourishing models. Insulting the way that they have influenced the most
bedraggled auto to out open, despite all that it can't pass all the security rules
which is a bona fide factor. A few purchasers and killjoys ask for in the issue
from how Tata Motors can make such a hostile auto and withstanding a heap
up or not just softening disconnected up the wake of hitting something once.
Far fetched people in like manner need to acknowledge that auto makes are
starting at now doing all that they can to compel costs for the purchaser, and if
that is the circumstance, by then putting the base excessive auto out accessible
commonly addresses if it is guaranteed to drive.
Tata Motors fundamentally have been making wayfarer automobiles for the
generally latest ten years. This can be viewed as an inadequacy from a
customer perspective since 10 years does not seem like an awesome measure
to purchasers and in like manner they will accept that Tata Motors is
trademark auto making. Buyers will look at how as a vehicle producer can be in
the market for quite a while and make the littlest extreme auto out open. By
what method can Tata Motors deliver such an unpleasant auto, to the point
that meets radiation and achievement rules being so vivacious? This effects
customers to be stunning. Another insufficiency that Tata Motors faces is
inside its family show off. Auto deals in India are under 1 million reliably. This
pulls in an issue light of the way that Tata Motors may not get the game plans
that the affiliation searches for after and by what technique may they pitch
autos to individuals who are not getting autos?
The new and creative One CAT still has some threatening perceives that ought
to be worked out and one of them is that it has hurt releases and ozone
exhausting substance spreads out of the period of essentialness used to pack
the air. So disregarding how it is progressed as being without release, it
genuinely isn't and this is another inadequacy. Moreover, One CAT just goes 62
miles for dependably for 56 miles in a urban cycle. This isn't incredibly far and
Tata Motors should improve this deficiency and additionally the release
inadequacy remembering the authentic objective to pull in more purchasers to
this new vehicle.
Openings
Tata Motors has formally opened the passages for some new and inventive
experiences, yet for their alliance, and in like manner their adversaries too
which could change into a peril. One of the fundamental open entryways that
Tata Motor appearances is that begin at the present minute 90 percent of
China and India's grown-up masses don't have automobiles, more than most of
the way in light of how cars are uncommon and require more expenses after
got. So the market for a low-assessed auto is tremendous which benefits Tata
Motors magnificently since they make the scarcest reviewed auto accessible.
This is an epic open gateway for Tata Motors in light of the fact that if they can
get their feet into that market of people that don't have cars in light of the way
that they can't deal with the cost of them, by then they will make basic
purposes of premium not far-removed. China's total auto bargains are
surveyed at more than 8 million dollars dependably and they were the world's
second most unmistakable car expo off in 2006. China's affiliation derives that
energy for cars will top 20 million by 2020. With Tata Motors in the market
with the base.
As of March 2008 Tata Motors finished a game-plan with Ford Motor Company
to get the British affiliations, Jaguar Cars and Land Rover. This is a huge open
entryway for Tata Motors since they will acquire the huge data base and
enhancements for making and demonstrating indulgence vehicles. These
securing focuses them hop into the more make grandstands in Japan, Europe
and the U.S. The data trade from these two affiliations will all around refresh
Tata Motors ability to continue to make and win in both making and made
show isolates.
Dangers
The obvious risk to Tata Motors is affirmed progress rights. Farewell organized
the base costly auto open and every vehicle maker has to know how Tata did
it. Headhunters are soon going to find this monster information and impact it
to open to their own particular connection. This is a gigantic risk to Tata
Motors in light of the course that at first they had low competition, however
once other auto makes find how they made such a straightforwardness auto,
and a while later these affiliations too will sway exclusively line of unessential
exertion automobiles. On one hand this can be a risk, however on the other it
may not influence Tata Motors at all since people will regardless need to
purchase their thing since they were the pioneers of all the vitality.
Specific affiliations are starting to try some of this bit of the pie. Really, the
Pakistan's Transmission Motor association has accumulated a critical four-
wheeler for just $2,100. This auto is stunningly unobtrusive and the Pakistan
Transmission Motor association started passing on them to Sudan, Qatar, and
Chile. This will be the begin of new making auto makes that will make low
assessed cars.
Another verifiable peril is that controlling gas costs. Gas costs continue to rise
and the Nano requires gas, however the all inclusive community who purchase
the Nano likely don't have a basic measure of trade out along these lines if gas
costs keep influencing up then that market of purchasers won't have the
capacity to purchase the auto. If One CAT can be made as subtly as the Nano
then that will benefit the customers significantly more since they will get an
auto that does not continue running on gas and it will be unpalatable to
purchase. On the other hand, gas alliance won't require One CAT to hit the
market in light of the course that there will be no purposes important to be
made off the vehicle. Gas affiliations have an awesome measure of say over
the vehicle business so this could be a huge hazard.
Another decide extend that Tata Motors faces is that evil automobiles in India
will adversy affect sullying and a general temperature change in light of the
way that a huge bit of the all inclusive community will have the capacity to deal
with the cost of the cars. With more people driving automobiles there will be
more hardships and passings, furthermore higher non-reasonable impact
sources spilled into the earth causing significantly all the all the more ruining
by then there starting at now is.
goodbye Motors is family pronounced and this can cause issues not far-ousted
in light of the way that two or three relatives can contort up detectably
voracious and money hungry. When they really start to rapidly make by then
there may be family fights and people not pulling their part.
Another risk is the comprehensively helpful of their autos being made with
ghastly plastic. Are these autos strong? Will they hold together in a head-on
influence? As off August 2007 there was no additional data on this theme
regardless.
Qualities
• Trust of people
• Brand picture
• Government apportionment
• Tax advantage
Dangers
Concierge has perceived five forceful forces that shape every industry and each
market. these power choose the energy of competition and subsequently the
advantage and interest of an industry .the objective of the corporate method
should adjust these forceful power in a way that improve the position of the
affiliation .gatekeeper's model help examination of the central purposes of the
business. In perspective of the information from the contender's investigation
and analyzing the market this model can choose how to affect and to abuse
particular properties of their industry.
Haggling Power of Suppliers a few
Arrangement
Part regulation to keep up a key separation from complexities in make for the
better strong supplier associations than ensure a smooth age more than one
supplier for particular items
The vitality of buyers is the impact that customers have on conveying industry
like the wheeling and dealing vitality of providers, managing vitality of the
customers choose how much weight on edges and volumes
Since the business is stacked with such a noteworthy number of option that
are taken a toll engaged too it is finally the customer who picks the
predetermination of the association benefits.
Arrangement
• Increasing customer relationship organization and making customer
endurance may offer help.
The higher the restriction in the business, the less requesting it is for various
associations to enter the business. In such a situation the new members can
change the critical determinant of the economic situation at whatever point
Today we can see that the auto feature is on a high with Tata coming up with
nano evaluated at rs 1 lakh and wheeler industry beasts the Bajaj coming into
the four wheeler industry. Nissan furthermore plans to enter India in the
segment class which will toughen the restriction for various endeavors.
Arrangement
• Innovation to get unfamiliar markets
Danger of Substitute
A peril from substitute exists if there is a choice thing with cut down cost or
having better execution. This could possibly pull in basic degree of the market
and consequently diminish potential arrangements volume for existing players.
Basically to the peril to new members, the danger of substitute is chooses by
compel like low brand relentlessness of the customers
Arrangements:
For most ventures, this is the genuine determinant of the forcefulness of the
business. once in a while enemies fight commandingly and every so often level
with battle in non – esteem estimations, for instance, improvement, exhibiting
et cetera.
The closest foes of TATA MOTORS city where Toyota corolla altis, fiat direct
with respect to style, entry. Gathering similar to impetus for money and
Hyundai verna may speak to a bona fide competition to the TATA MOTORS city
A bit of fiat direct having low vitality of 90ps when stood out from 118ps of
TATA MOTORS city .it can transform into an extraordinary challenger for the
TATA MOTORS city because of its styling ,features, a strong framework with
help of the Tata's and forceful cost. For TATA MOTORS I am sure it will
welcome this challenger and be the victor toward the end.
Arrangement
The fundamental issue standing up to the Indian voyager car industry is the
achievement of procure back the first venture volumes. This is related to the
quantum of endeavors made by the players in confine creation and the
offering expense of the auto. The measure of enthusiasm for limits by explorer
car producers along these lines depends upon the creation.
DATA ANALYSIS AND INTERPRETATION
1. Tata
2. Maruti
Table No. 1
Chart Title
Respondents,
TATA, 20, 40% TATA
Respondents, MARUTI
MARUTI, 30,
60%
Graph No. 1
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 30 respondents said that
they have Tata car and 20 respondents said that they have Maruti car.
Q2. If Tata, what did you prefer while purchasing the car?
Services 4
Other factors 5
Table No. 2
RESPONDENTS, Chart Title RESPONDENTS,
RESPONDENTS, OTHER FACTORS, 5, BRAND IMAGE , 11,
SERVICES, 4, 8% 10% 22%
RESPONDENTS,
DESIGN, 5, 10%
BRAND IMAGE
PRICE
FEATURE
PERFORMANCE
RESPONDENTS,
PERFORMANCE, RESPONDENTS, DESIGN
10, 20% FEATURE , 9, 18% SERVICES
OTHER FACTORS
RESPONDENTS,
PRICE, 6, 12%
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 11 respondents said that
they like the brand image, 6 respondents said that they like the price of the car, 9 respondents
said that they like the features of the car, 10 respondents said that they like the performance
of the car, 5 respondents said that they like the designing of the car, 4 respondents said that
they like the services of the car and 5 respondents said that they like the other factors of the
car.
Q3. If Maruti, what did you prefer while purchasing the car?
Services 7
Other factors 2
Table No. 3
RESPONDENTS,
Chart Title RESPONDENTS,
RESPONDENTS, OTHER FACTORS, 2, BRAND IMAGE, 9,
SERVICES, 7, 14% 4% 18%
BRAND IMAGE
PRICE
RESPONDENTS,
PRICE , 9, FEATURE
18%
PERFORMANCE
RESPONDENTS,
PERFORMANCE, 8, DESIGN
RESPONDENTS,
16%
FEATURE, 9, 18% SERVICES
OTHER FACTORS
RESPONDENTS,
DESIGN, 6, 12%
Graph No. 3
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 9 respondents said that
they like the brand image, 9 respondents said that they like the price of the car, 9 respondents
said that they like the features of the car, 8 respondents said that they like the performance of
the car, 6 respondents said that they like the designing of the car, 7 respondents said that they
like the services of the car and 2 respondents said that they like the other factors of the car.
1. Maruti
2. Tata
Table No. 4
Chart Title
RESPONDENTS,
TATA, 15, 30%
TATA
RESPONDENTS,
MARUTI, 35, 70% MARUTI
Graph No. 4
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 35 respondents said that
they have Tata car and 15 respondents said that they have Maruti car.
Table No. 5
RESPONDENTS, Chart Title
SERVICES, 8, 16%
RESPONDENTS,
FEATURES, 11, 22%
FEATURES
RESPONDENTS, PERFORMANCE
MILEAGE, 16, 32% RESPONDENTS,
PERFORMANCE, MILEAGE
15, 30% SERVICES
Graph No. 5
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 11 respondents said that
they like the features of the car, 15 respondents said that they like the performance of the car,
16 respondents said that they like the mileage of the car and 8 respondents said that they like
Table No. 6
RESPONDENTS, Chart Title RESPONDENTS,
SERVICES, 7, 14% BRAND IMAGE, 9,
18%
BRAND IMAGE
RESPONDENTS,
PERFORMANCE, DESIGN
RESPONDENTS,
17, 34% DESIGN, 17, 34%PERFORMANCE
SERVICES
Graph No. 6
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 9 respondents said that they
like the brand image of the car, 17 respondents said that they like the designing of the car, 17
respondents said that they like the performance of the car and 7 respondents said that they like the
Q7. Which brand would you like to suggest to your friends or relatives to go for it?
1. Tata
2. Maruti
Table No. 7
Chart Title
RESPONDENTS,
TATA, 15, 30%
TATA
RESPONDENTS,
MARUTI, 35, 70% MARUTI
Graph No. 7
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 15 respondents said that they
would advice people to buy Tata car and 35 respondents said that they would advice people to buy
Maruti car.
Table No. 8
RESPONDENTS, Chart Title RESPONDENTS,
EXCELLENT, 7, 14% POOR, 1, 2%
RESPONDENTS,
AVERAGE, 20, 40%
POOR
AVERAGE
RESPONDENTS,
GOOD
GOOD, 22, 44%
EXCELLENT
Graph No. 8
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 20 respondents said that they
are averagely satisfy with the car, 22 respondents said that they happy (good) with the car, 1
respondent said that they are highly dissatisfied with the car and 7 respondents said that they have
Table No. 9
RESPONDENTS,
Chart Title RESPONDENTS,
POOR, 1, 2%
AVERAGE, 7, 14%
RESPONDENTS,
EXCELLENT, 19,
38%
POOR
AVERAGE
RESPONDENTS, GOOD
GOOD, 23, 46%
EXCELLENT
Graph No. 9
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 7 respondents said that they
are averagely satisfy with the car, 23 respondents said that they happy (good) with the car, 1
respondent said that they are highly dissatisfied with the car and 19 respondents said that they have
Table No. 10
RESPONDENTS, Chart TitleRESPONDENTS,
BAD, 0, 0%
EXCELLENT, 9, 18%
RESPONDENTS,
GOOD, 18, 36%
BAD
GOOD
RESPONDENTS, AVERAGE
AVERAGE, 23, 46% EXCELLENT
Graph No. 10
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 23 respondents said that they
are averagely satisfy with the car, 18 respondents said that they happy (good) with the car, 0
respondent said that they are highly dissatisfied with the car and 9 respondents said that they have
Table No. 11
Chart TitleRESPONDENTS,
BAD, 0, 0%
RESPONDENTS, RESPONDENTS,
EXCELLENT, 17, GOOD, 16, 32%
34%
BAD
GOOD
AVERAGE
EXCELLENT
RESPONDENTS,
AVERAGE, 17, 34%
Graph No. 11
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 17 respondents said that they
are averagely satisfy with the car, 16 respondents said that they happy (good) with the car, 0
respondent said that they are highly dissatisfied with the car and 17 respondents said that they have
Q12. How would you rate the Maruti and Tata brand image in the market?
For Tata,
RESPONDENTS, RESPONDENTS,
LOWEST
ABOVE AVERAGE, AVERAGE, 21, 42%
26, 52% AVERAGE
ABOVE AVERAGE
BELOW AVERAGE
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 21 respondents said that they
would rate the car average, 2 respondents said that they would rate the car lowest, 1 respondent
said that they would rate the car below average and 26 respondents said that they would rate the
For Maruti,
RESPONDENTS,
AVERAGE, 20, 40%
RESPONDENTS, LOWEST
ABOVE AVERAGE, AVERAGE
28, 56%
ABOVE AVERAGE
BELOW AVERAGE
INTERPRETATION:
This is shown through the above pie chart that out of 50 respondents, 20 respondents said that they
would rate the car average, 1 respondent said that they would rate the car lowest, 1 respondent said
that they would rate the car below average and 28 respondents said that they would rate the car
above average.
FINDINGS
AND
CONCLUSION
FINDINGS AND CONCLUSION
2. Maximum no. of respondents said that they prefer brand image more in the case of Tata car.
3. Maximum no. of respondents said that they prefer brand image, price, features more in the
4. Maximum no. of respondents said that the performance of the Maruti car is more better.
5. Maximum no. of respondents said that they would like to suggest people the mileage of the
Tata cars.
6. Maximum no. of respondents said that they would like to suggest people the designing and
7. Maximum no. of respondents said that they would like to suggest their friends and relatives
8. Maximum no. of respondents said that the experience with the Tata cars is good.
9. Maximum no. of respondents said that the experience with the Maruti cars is good.
10. Maximum no. of respondents said that the overall experience with maruti car is good.
11. Maximum no. of respondents said that they are average satisfy with the Tata cars.
12. Maximum no. of respondents rate the tata car above the average.
13. Maximum no. of respondents said that they will rate the Maruti car above average.
Book reference
Books
Web sources
1. www.managementparadise.com
2. www.wikipedia.org
3. www.google.com
ANNEXURE
Dear respondent,
RESPONDENT PROFILE
......................................................................................................................................
Occupation: .................................................................................................................
1. Tata
2. Maruti
Q2. If Tata, what did you prefer while purchasing the car?
Q3. If Maruti, what did you prefer while purchasing the car?
Q7. Which brand would you like to suggest to your friends or relatives to go for it?
1. Tata
2. Maruti
Q12. How would you rate the Maruti and Tata brand image in the market?
For Tata,
For Maruti,