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Ascott Sales  
6123 Farrington Road
Apt. G11
Chapel Hill, NC 27514 
no_reply@example.com 

October 30, 2018 

Mr. Thomas Porter  


123 Address St  
Anytown, ST 12345 

Dear Mr.Porter,  

Thank you for your letter, we do apologize for the incorrect order that you have received.  

Rest assured that we would have this corrected immediately, and would have the correct item 
sent as soon as possible. And with the concern that you have with the representative who dealt 
with this matter, we would also ensure that this would be handled accordingly.  

I hope we have been able to resolve your concerns, if there is anything else that we can be of 
help, please don't hesitate to let us know.  

Best regards, 

Irene Ascott 

Manager, Ascott Sales  


6123 Farrington Road
Apt. G11
Chapel Hill, NC 27514 
no_reply@example.com 

 
 

Your Name 
CEO, Your Company 

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