Presentado a:

Gustavo Andrés Valencia Muñoz

Presentado por:
Maria Camila Pérez Cuartas

Cedula de ciudadanía:
1.040.754.338 de La Estrella

Número de ficha:
1749877

Actividad de aprendizaje 14
Evidencia 5
Workshop “Using verbs to build customer satisfaction tools”

Servicio Nacional de Aprendizaje SENA

Centro de Formación complejo Tecnológico, Turístico y Agroindustrial del Occidente
Antioqueño.
2019
At the moment in which I analyze the survey, I realize the company had some shortcomings
that cause problems in your sales, for example:
In terms of prices and quality of products are well, but I think they must improve customer
service (be friendlier, better advise people, practice effective communication, make use of
servuction, worry about the needs of customers, etc.) so that with these actions customers
feel comfortable with each purchase they make,With all this we can make a customer loyalty
with the company, and a loyal customer is the one who speaks well of the company to attract
more consumers. Then, every customer who visits the store can buyquality products at the
best price and with the best service.

I also think they can innovate if they create new products with different flavors to motivate
consumers and increase sales, but the most important thing is not to lose the essence of the
company.