TECHNOLOGICAL UNIVERSITY OF PANAMA

SCIENCE AND TECHNOLOGY FACULTY

BACHELOR IN EJECUTIVE BILINGUAL COMMUNICATION

TOPIC:

CUSTOMER SERVICE IN PANAMANIAN CULTURE

PROFESSOR:

FREDERICK GUERRA

STUDENT:

KEITHLEEN MILENA PITTI

ID: 4-806-850

DEADLINE TUESDAY APRIL 20

2021
 INDEX

Contenido
CUSTOMER SERVICE IN PANAMANIAN CULTURE.......................................................................1
INDEX........................................................................................................................................................2
INTRODUCTION......................................................................................................................................3
CUSTOMER SERVICE IN PANAMA....................................................................................................4
CONCLUSION..........................................................................................................................................6
BIBLIOGRAPHY......................................................................................................................................7
ANNEXES.................................................................................................................................................8
 INTRODUCTION

"The goal as a company is to have customer service that is not only the best, but
legendary."
Sam Walton
In this paper we will inquire about the type of customer service provided in our country.

We will also look for some things that could be improved and points of view of different
people, whether residents or visitors.

It will also show us the contribution that we should make from now on and not wait to
practice in a working way, to apply what we will learn next. It is a work that will help us
to perform a self-evaluation, to see if we are failing, either as an employee or as a
customer, in our manners.

I hope you enjoy the work.

 CUSTOMER SERVICE IN PANAMA

"Customers don't come first, employees do. If you take good care of your employees,
they will take care of your customers."

-Richard Branson

It is usually taught that the customer is always right and the employee is the one who
must comply with the other's wishes. But this has led to employee dissatisfaction, so
there are no happy customers either.

So, we could say that the approach is wrong and taking that into account, it is
necessary to look for people who face challenges with enthusiasm, who look for new
solutions, that is to say, who provide innovative ideas, so that they achieve with
excellence what is required in the company.

In our country, customer service plays one of the most important roles, since there is a
great variety of companies that provide the same or similar services, but the quality and
attention to the consumer are better in one in particular; that is when the consumer
prefers to invest a little more, to enjoy better attention.

The perfect customer service should be made up of courtesy, efficiency, accessibility,

provision of information, trust, respect, reliability; having first of all a friendly attitude
towards the customer.

Some years ago, through studies conducted at Tocumen Airport to visitors noticed the
dissatisfaction of the majority in customer service and the decision was made to
implement training and strategies with Inadeh and Ampyme. But taking into account the
daily life and the complaints of the people around us, we can deduce that more effort is
needed from the staff and also from the customers.
 CONCLUSION

In my opinion, this work helped me to know many deficiencies that are occurring in
terms of the attention that is provided, either virtually or in person, for example, poor
communication and lack of courtesy, both from the employee and the consumer.

It also helped me to see that although it is true that Panama is an enterprising and
attractive country for foreigners, but the bad attention they receive is affecting the
economy and decreases the visits of other people, because they prefer to go
somewhere else than to have a bad experience again.

It helped me to see that sometimes we blame the seller, for transmitting bad feelings,
but many times customers are a little rude and rude, but that does not mean that we
should respond aggressively, we must always keep our composure.
 BIBLIOGRAPHY
o https://www.deepl.com/translator#en/es/Instructions%0AIndividual%20work
%20on%20the%20following%20topic%3A%20Make%20a%20written%20essay
%20about%20%22Customer%20service%20in%20Panamanian%20culture
%22%0A%E2%80%A2%20The%20work%20must%20contain%3A
%20presentation%20sheet%2C%20index%2C%20introduction%2C
%20conclusion%2C%20bibliography%20and%2C%20if%20necessary%2C
%20annexes.%0A%E2%80%A2%20Typeface%20must%20be%20Arial%20size
%2012%2C%20with%201.5%20spacing%0A%E2%80%A2%20The
%20maximum%20number%20of%20pages%20is%2012%20and%20the
%20minimum%20is%208.%0A%E2%80%A2%20Support%20the%20work%20in
%20class%20schedule%20via%20conference%20(50%25%20of%20the
%20grade)%0A%E2%80%A2%20Plagiarism%20nullifies%20the%20activity.
%0ADeadline%20Tuesday%20April%2020
o https://www.emprendices.co/la-atencion-al-cliente-necesita-una-cultura-de-
servicios-no-de-sirvientes/
o https://www.laestrella.com.pa/cafe-estrella/cultura/191021/reto-panama-cliente-
servicio
o https://enriquevasquez.es/atencion-al-cliente-en-panama-necesita-mejorar-
muchisimo/
 ANNEXES

Based on what I have learned in this work, I have looked for some tips, which I believe
could help our community to provide a better service.