JABATAN PEMBANGUNAN KEMAHIRAN

KEMENTERIAN SUMBER MANUSIA

ARAS 7 and 8 BLOK D4, KOMPLEKS D
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN
62530 PUTRAJAYA

KOD DAN NAMA PUSAT

BERTAULIAH

SOALAN PENILAIAN PENGETAHUAN (OBJEKTIF)

KOD UNIT CORE ABILITY Z-009-1:2015 CA02

NAMA UNIT ABILITY PERSONAL BEHAVIOUR SKILL

NAMA CALON

NO.KAD PENGENALAN

MASA

TARIKH

MARKAH

Arahan kepada calon:

1. Tulis nama dan nombor kad pengenalan calon pada ruangan yang disediakan;
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan;
3. Calon hendaklah menjawab semua soalan;
4. Calon dilarang membawa nota atau sebarang bahan rujukan kecuali yang
dibenarkan.
5. Dilarang meniru semasa penilian; dan
6. Dilarang membawa keluar kertas soalan dari bilik peperiksaan

KERTAS PENILAIAN INI MENGANDUNGI ....08.... MUKA SURAT BERCETAK

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 1. In developing good personal behaviour skill, one should consider applying the right
code of ethics.

Choose the right code of ethics?

I. Adhere to the Code of Ethics.

II. Understand the Code of Ethics.
III. Refer to the Code of Ethics on a regular basis.
IV. Suggest change to the Code of Ethics within the organization.

A. I, II and III
B. I, II and IV
C. I, III and IV
D. II, III and IV

2. Identify two approches from the followings that employers can use to protect
confidentiality in the workplace.

I. Training of job specification.

II. Enforce health, safety & environmental policies.
III. Non-Disclosure Agreement signed by employees.
IV. Implement Confidentiality policies and procedures.

A. I and II
B. II and III
C. II and IV
D. III and IV

3. Identify two methods from the followings that employees should adhere to protect
confidentiality in the workplace.

I. Training of job specification.

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 II. Non-Disclosure Agreement signed by employees.
III. Implement Confidentiality policies and procedures.
IV. Offer constructive feedback to the management regarding the policies and
procedures.

A. I and II
B. I and IV
C. II and IV
D. III and IV

4. Ethical conduct prevails in the workplace, and staff take responsibility for building a
professional workplace.

Choose the right behaviours that staff at all levels need to adhere according to the ethical
practice,

I. They raise integrity concerns.

II. They support destabilising attitudes and behaviours.
III. They act to prevent misconduct and improper behaviour.

IV. They do not support destabilising attitudes and behaviours.

A. I and III
B. I, II and III
C. I, III and IV
D. II, III and IV

5. What is the meaning of integrity?

A. Must follow rules and regulation.

B. To integrate discipline and responsibility.
C. To work hard and always look for job opportunities.
D. The quality of being honest with strong moral principles.

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 6. What is the importance of having confidentiality in the workplace?

A. Company must have secret.

B. Employees will have pride in working.
C. To have a better workplace refurbishment.
D. Confidential information can be misused to commit illegal activity.

7. Which of the following is not an example of workplace integrity?

A. Teamwork.
B. Follow company policies.
C. Work when you are on the clock.
D. Respect co-workers and built trust.

8. What information one should not share with other collegues in the workplace?

A. Worldcup football.
B. Country’s weather.
C. Company financial date.
D. Childrens examination result.

9. What is the outcome when workplace punctuality is applied consistently and fairly?

A. Cheaper cost of production.

B. Faster delivery of fabrication items.
C. Improve sosial relationship amongst the work force.
D. Improve workplace rules and conducts, and employee morale.

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 10. What should be provided to the staff in order to develope effective work force?

A. Provide motivational trainings.

B. Provide job responsibility coaching.
C. Provide training to improve job delivery.
D. Provide clear definition and understanding of staff role, function, responsibilities and
schedule at the workplace.

11. What is the meaning of self discipline?

A. Ability to act as mediator.

B. Ability to persist at difficult tasks until completion.
C. Ability to solve culture issues within organization amicably.
D. Ability to handle business issues involving international parties.

12. What is the advantage of having job descriptions providing clear individual's roles and

responsibilities?

A. Speedy job delivery.

B. Better product quality and quantity.
C. Higher profit generated from wider market penetration.
D. Assessment of KPI's (Key Performance Indicators) against the tasks.

13. Which of the following initiatives can be used to achieve punctuality among the staff in
the workplace?

A. Clear job description.

B. Proper product promotion.
C. Extensive digital adverstisement.
D. Close cooperation between employees.

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14. What is the benefit of consistently enforcing workplace rules on everyone?

A. It improve employees behaviour.

B. It improve employer understanding.
C. It improve work culture behaviour amongst staff.
D. It improve company financial and technical performance.

15. What are the qualities of highly effective team?

I. Clear roles : Team members know what is expected of each member.

II. Strong relationships : Members should have good rapport with one another.
III. A shared sense of purpose : All team members are clear on what their team’s vision
and goals.
IV. Defined team process :Team members should know why and what to achieve, and
how to achieve.

A. I, II and III
B. I, II and IV
C. I, III and IV
D. II, III and IV

16. Which of the following is not true about communication upfront in ensuring teamwork?

A. Specificity of commitments.
B. Criticize or disagree openly.
C. Directness (going straight to the point).
D. Taking care of clarity of what is being said.

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17. Choose the roles of a team leader.

I. Promote the team and take responsibility for them.

II. Supplying ideas and expertise to the best of their abilities.
III. Assigning roles to team members according to their strengths.
IV. Setting the team’s objectives, ensuring these are clear to the team.

A. I, II, and III

B. I, II and IV
C. I, III and IV
D. II, III and IV

18. What is the meaning of Team Spirit?

A. Team members of formal groups, made up of interdependent individuals responsible for

attaining a goal.

B. Team members demand a lot from each other, go extra lengths to support each other, have
high motivation to achieve their joint vision, and enjoy high morale.
C. Team members of employees who operate without a manager for a complete work process
or segment the deliver a product or service to an internal or external customer.
D. Team members are able to quickly and efficiently share ideas and feelings directly and be
assured that their points will be taken into consideration, without prejudgement.

19. Which of the following is not a classification of teamwork?

A. Working cooperatively.
B. Oneway communication
C. Sense of responsibility.
D. Contributing ideas and suggestions.

20. Which one of this quality reflects the character of teamwork in the workplace?

A. Selfish.
B. Passionate.
C. Respectfu.
D. Responsible.
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