Figure 1.

The Research Paradigm

INPUT PROCESS OUTPUT

1. Profile of the accredited 1. Analysis and interpretation

hotels along: of:
a. Facilities and amenities; a. Profile of accredited
b. Personnel; hotels;
c. Quality management; and b. Level of functionality
d. Safety and security. of the Hotel Services
Operation
Area
improvement Plan for
2. Level of functionality of the c. Level of customer
the Hotel Services of
Hotel Services Area along: satisfaction of the
Tourism Potential of
a. Reservation; personnel.
Selected Accredited
b. Registration;
Hotels in City of San
c. Check-in; 2. Formulation and validation
Fernando La Union
d. Guest room maintenance of Operations improvement
and services; Plan for the Rooms
e. Public area maintenance; Division Operation
and
f. Check-out?

3. What is the level of customer

satisfaction of the personnel?