Professional Documents
Culture Documents
QUESTION 1
(a) Explain THREE (3) roles of managers in an organisation according to Henry Mintzberg.
1. Interpersonal roles
include figurehead, leadership and liaison activities, involving people and other
ceremonial
2. Informational roles
include monitor, disseminator and spokesperson, involving in receiving and disseminate
information
3. Decisional roles
include entrepreneur, resource allocator and negotiator, involving in making choices
(15 marks)
(b) Describe Katz’s THREE (3) essential managerial skills needed by a manager.
1. Technical Skills: job-specific knowledge and techniques
2. Human Skills: ability to work well with people
3. Conceptual Skills: ability to think and conceptualize
(10 marks)
(Total 25 marks)
QUESTION 2
Every organisation will have its own specific way of classifying and grouping work activities
into departments. Describe with relevant examples each of the five forms of departmentalisation.
(Total 25 marks)
QUESTION 3
(Total: 25 marks)
QUESTION 4
(a) One of the four functions of management is planning. Explain with relevant examples
THREE (3) types of planning.
(10 marks)
(b) Explain with relevant examples Abraham Maslow’s hierarchy of needs theory.
1. Physiological
Human need fundamental needs such as food, water, oxygen, clothing and sleep to stay
alive.
2. Safety
This need is required to protect human from dangerous threats such as loss of job, food
and shelter.
3. Social
A person’s need to for affection, belongingness, acceptance and friendship
4. Esteem
Esteem needs bring satisfaction to individuals in terms of power, status, prestige and
self-confidence
5. Self-actualization
An individual desire to become a useful person according to his ability to maximize his
potential and achieve his dreams
(15 marks)
(Total: 25 marks)
QUESTION 5
(Total 25 marks)
QUESTION 6
(12 marks)
(13 marks)
(Total 25 marks)