UNIVERSITY OF GHANA

(All rights reserved)

BACHELOR OF SCIENCE/ARTS IN ADMINISTRATION (BSC./BA)

FIRST SEMESTER EXAMINATIONS: 2020/2021

DEPARTMENT OF ORGANISATION AND HUMAN RESOURCE MANAGEMENT

UGBS 104: PRINCIPLES OF MANAGEMENT (3 CREDITS)

SUPPLEMENTARY RESIT

[NSTRUCTIONS: ANSWER ALL QUESTIONS IN THE ANSWER BOOKLET

TIME ALLOWED: TWO HOURS

ANSWER THREE QUESTIONS ONLY: TWO QUESTIONS FROM SECTION A

AND THE COMPULSORY QUESTION IN SECTION B

SECTION A: CHOOSE AND ANSWER ANY TWO

Question 1 (25 MARKS)

l.a) With examples, explain management as a Science and as an Art and as both Science
and
an Art.

l.b) Ghanaian organisations are expected to be socially responsible. Explain the concept of

Corporate Social Responsibility (CRS), Carroll’s pyramid of CSR and its benefits to

practicing organisations.

Question 2 (Z5 MARKS)

2.a) What do you understand by the term level of management? Briefly describe the

different levels of management.

2.b) The systems approach is seen as a contemporary viewpoint on the evolution of

management. Examine the various components of this theory and its applicability to
_
organisations.

Examiners: Dr. Majoreen O. Amanlcwah and Dr, Saviour A. Nubuor Page 1 of 2

Question 3 (25 MARKS)

3.a) How do you understand the term

- managerial role? Discuss the different roles that
managers play in an organization.

3.b) Planning in organisations is irrelevant because environmental factors are uncertain and

dynamic. What is your take?

SECTION B

Question 4: COMPULSORY (50 marks)

4.a) Explain these key management concepts with relevant examples.

i. Narrow span of control

ii. Leadership
iii. Feedforward/preliminary control

iv. Ethical dilemma

v, Functional structure

Examiners: Dr. Majoreen O. Amankwah and Dr. Saviour A. Nubuor Page 2 of2