UNIVERSITY EXAMINATION 2022/2023

EXAMINATION FOR THE DEGREE OF BACHELOR OF MATHEMATICS AND

COMPUTER SCIENCE/BACHECLOR OF COMPUTER SYSTEMS ENGINEERING
SPM 2240/ECE 2425: Principles of Industrial Management/Industrial Management
Year II/IV Semester II

Date: Wednesday, 3rd May 2023 Time: 11.00am – 1.00pm

Instructions
Attempt question one (compulsory) and any other two questions

Question One
a) Briefly explain the two internal factors in the SWOT analysis framework.
4 marks
b) Outline five key functions of management. 5 marks
c) Highlight four ways that can be used to motivate employees in an organization.
4 marks.
d) List three critical skills that a manager requires in the execution of his/her duties.
3 marks
e) Explain three critical prerequisites for training. 6 marks
f) State the levels of Maslow’s hierarchy of needs theory. 5 marks
g) Highlight the three major classifications of control systems that can be put in place in
organizations. 3 marks

Question Two

Page 1 of 2
a) TQM is aimed at achieving the delivery of quality products and services. Examine five
major principles of TQM that a firm should adopt inn order to realize this aim.
10 marks
b) b) Scientific management theory addresses issues concerning the management of
work. Analyze five principles advanced by Fredrick Taylor. 10 marks
Question Three
a) Theory Z represents a humanistic approach to management. Analyze five key
features of the theory. 10 marks
b) Planning is a process of identifying tasks to be done and time horizon for
sequencing the implementation of methods and tasks in the organization.
Describe the process of planning. 10 marks
Question Four
a) Corporate social responsibility (CSR) is a self-regulating business model that helps
a company be socially accountable. Examine the importance of corporate social
responsibility. 10 marks
b) Max Weber is known for bureaucratic management theory. Describe his
contribution to management. 10 marks
Question Five
a) You have been invited to an international conference to give a speech on ‘The
process of employee selection’. Write your speech. 10 marks
b) Managerial ethics or management ethics is a moral code of conduct that a manager
assumes while performing organizational activities. Examine the importance of
managerial ethics. 10 marks

Page 2 of 2