USHA MARTIN UNIVERSITY, RANCHI

(END SEMESTER EXAM- 2021)

CLASS – MBA SEMESTER: II

BRANCH: MANAGEMENT SESSION: ODD/2021

SUBJECT NAME – MBA - 2003, Human Resource Management

TIME: 2 Hours FULL MARKS: 60

1. The total value of the questions is 60 marks
2. Before attempting the question paper, be sure that you have got the correct question paper.
3. The missing data if any, may be assumed suitably
4. Questions are divided into four sections: Section A, Section B, Section C & Section D
5. Section A contains contains 10 multiple choice questions. Each question carries one(1) mark.
7. Section B contains 3 Questions out of which 2 Questions are to be answered. Each question
carries 5 marks.
8. Section C contains 3 Questions out of which 2 Questions are to be answered. Each question
carries 10 marks.
9. Section D contains case study with 4 Questions. All questions are compulsory and carries 5
marks each.
10. All 4 Sections are compulsory.
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SECTION A:

Part I:
(a) This part -I of Section A consists of 10 multiple choice questions. Each question carries one(1)
marks(total 10 Marks). Attempt all questions.

S. NO. QUESTIONS
Section A (20 marks)
1. A written summary of content & context of job is called _______
a) resume
b) job specification
c) Job Description
d) Job posting

2. When an employee is trained for a key position in the organization is called ________
 a) talent management
b) replacement planning
c) leadership development
d) Succession Planning
3. Talent Management Model doesn’t include which of the following:
a) Transitioning
b) Retaining
c) Attracting
d) Analyzing
4. Group of employees joined to solve the production related issues is called ______
a) internal group
b) production group
c) virtual community
d) quality circle

5. _______ means attainment of such age by the employee as is fixed in the contract or
conditions of service as an age of retirement.
a) Superannuation
b) Pension
c) Retrenchment
d) Retirement
6. Which of the following is not a mechanism of managing stress.
a) Rust out
b) Cognitive Therapy
c) Job enrichment
d) Networking
7. Managers use a(n) _____ to measure the HR function’s effectiveness and efficiency in
producing employee behaviors the company needs to achieve its strategic goals.
a) metric
b) HR Scorecard
c) benchmark
d) high performance work system
8. The performance Appraisal method BARS stands for
a) Behavioral Attitude rating system
b) Behavioral Attitude ranking System
c) Behavioral Aptitude Ranking System
d) d. Behavioral Anchored Ranking Scale

9. Who said “Recruitment is the process of searching for prospective employees and
stimulating them to apply for jobs in organisation”?
a) Frederick Herzberg
b) David McClelland
c) Douglas McGregor
d) Edwin B. Flippo
 10. Positive features and benefits offered by an organisation to attract job applicants is
known as ___________.
a) inducement
b) increment
c) package
d) compensation

SECTION B:

(2*5) = 10Marks

Section B consists of three(3) short answer type questions. Each question carries 5 marks.
Students need to attempt any two questions.

Q1.Define Recruitment. Critically discuss the various sources of recruitment of employees. What
sources of recruitment will you recommend for the appointment of management personnel? Why?

Q2.What do you mean by Performance Appraisal? Why is Performance appraisal necessary in

modern organisation? Discuss the MBO technique of Performance Appraisal.

Q3. Discuss the need for training in an industrial enterprise. Give an overview of different methods
of training operative employees.Why is the on the job training preferred for the operative employees.

SECTION C:

(2x10) = 20Marks

Section C consists of three(3) long answer type questions. Each question carries 10 marks.
Students need to attempt any 2 questions.

Q1. Differentiate between job design and job analysis. Elucidate the various techniques of job design
in any organisation. What are the uses of Job Analysis for a HR Department? What are the ways of
collecting data for job analysis in an organisation? Explain.

Q2. a) Define HRM. Elucidate various functions of human resource management. Explain the role
of HR executives. Explain strategic HRM in context of its importance and need in present pandemic
scenario.

b) Flexi timing is the new normal of offices & businesses. Discuss its pros & cons giving your
opinion.
Q3. Explain the concept of Industrial relation. What is the significance of good industrial relations?
What are the causes of industrial dispute in India? What measures would you suggest to improve
industrial relations in a firm?

SECTION D:

(4x5) = 20Marks

Section D consists of four (4) application based questions. Each question carries 5 marks. Students
need to attempt all questions.

CASE STUDY
Asian motor Ltd is an automobile spare part company which is there in the market from 6 decades. It
was serving to the needs of the customers (majorly focused on 3 companies) by giving product
delivery time to time and goods with good quality. To achieve the above said things Asian motors
had to walk a long history. The work force is the main reason because of which Asian motors is well
known for its timely delivery and good quality goods.

Most of the employees in Asian motors are associated with the organisation for more than 3 to 4
decade. It is said that the one who join the organisation as a fresher will leave the organisation as a
retired person only. The turnover ratio is very low in Asian motor ltd due to the feel of satisfaction
and job security provided by Asian motor ltd management.

Till last year everything was fine with Asian motors. During the last year the scenario has changed.
Number of competitors enters in the market and each one of them was well equipped with all modern
technologies. 2 among the major 3 customers who applied for Standards like TQM ISO started
pressurising Asian motors to go for modern technology as a part of their Standards process. They
want the goods that are manufactured through modern machineries. The management is also ready to
go for an organisational development by accruing new machines and adopt all required modern
technologies and allocated a big amount of fund towards this plan. The management was fully aware
that to sustain the business they have to go for Organisational change and development. The
management hired an OD consultant who will work out a plan for the change and find out the hurdles
in implementing the plan.

The OD consultant stated in his report that, the employees are the major hurdles in achieving the
target of modern plant in Asian Motors. The reasons stated by him are:- a) Very old employee who
are not much comfortable in adopting the new system. b) Chances of employees to show less interest
towards Training in the new machinery as their employment period will be very less due to their age.
C) Major reason is it is not advisable and won’t be fruitful to invest the training and development
amount on those employees ( 40% ) who are going to retire in less than 5 years. This started a
pressure in the minds of the employees about the job security. The union leader quoted in front of
management that “The place which we felt it is our own organisation which will never leave us aside
or where we want to serve for our life time becomes a question mark in front of us”.
The management assured him that “we will never commit such things which will put the employees
in loss. There will be no question of job security here. And we all together will create a modern plant
equipped with latest technology at Asian motors. Our plan is ready for that.” He presented the plan in
front of all the employees after listening to which the employees felt so happy and they confirmed
that it is their own organisation and they will serve for the company till their life time.

Questions

1) Discuss the state of mind of employees of Asian Motors before the final plan is discussed with
them. Why were they resisting developmental changes for the organisation?

2) Locate and discuss the external factors which are determinates of this case in detail.

3) What would be the possible plan drafted and discussed by the management to solve the issue
through which both the employees and management would be benefited.

4) Discuss the pros and cons of the plan that is been framed in question no.3. Is the new plan
advisable for the company growth? Give your opinion.