Crew Payroll Process Version No. 2.

6
Frequently Asked Questions Issue Date 20 Aug 2018

CONTENTS PAGE

1. About the Payroll Process 3

• Why are we using Maersk ID/SAP ID instead of using APMID and Mail ID?
• What is payroll cut off? What does it mean for me?
• I am scheduled to sign-on/sign-off after the payroll cut-off. Will there be any effect on my salary?
• If there are changes to my planning after the payroll cut off, will it affect my salary and leave
balance?
• I am confused why there were deductions on my leave days but I was on travel.
• How does the Repair team get their salary?

2. Understanding your Payslip 4-7

• How to read your payslip?
• What are these Pay codes means?
• What is “Returned Payment” in my payslip?

3. Navigating Through Activ8 7-8

• Which website should I log in to?
• I forgot my Activ8 password. What do I do?
• I have not received my Activ8 log in details. Who should I contact?
• I am a new joiner. When will my Activ8 account and log on credentials be sent to me?
• There is no email from activpayroll in my email inbox or Spam/Junk folder. What do I do next?
• What will I do if I want to change my email address that was registered in the system and that is
used for my Activ8 account?
• When do I need to update my bank information?

4. Contacting Payroll Team 9-10

• I did not receive my full salary for this month. What should I do?
• I want to encash my leave days. Who should I contact?
• I want to request for unpaid leave or negative leave. Who should I contact?
• I have a query regarding my payslip. To whom should I address my query?
• I have raised my query to E-help portal in Activ8 but have not heard any response.
What should I do?
• I have not heard any response from GLBCRWPAYHELP@maersk.com. Why is that?
• I have uploaded my travel claims in Activ8 but it was not included in my payslip. Who should I
ask?

5. For Danish Seafarers 10

• I’m a Danish crew and I noticed my Compulsory Leave balance in September is different from the
August Compulsory Leave balance. Why is that?
• What is Employee ATP and Employer ATP deductions?
• For resigning Danish seafarers, when will the vacation cards be received?

6. For Filipino Seafarers 11

• Where does the payroll team get the exchange rate from USD to PHP?
• I’m a Filipino crew and I signed off from the vessel. Why have I not received my Final Wage
Settlement?
• I’m a Filipino crew and I checked my Final Wage and the amount is a lot lower than expected.
What could be wrong?
• I am a Filipino crew still onboard and not signing off this month, why do I see a zero payslip with
“Advance” under deductions
• When will I receive my Final Wage? I’m a Filipino crew who just signed off.
• How is my final pay computed?

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

CONTENTS PAGE

7. For Crimean Seafarers 12

• Since Crimean crew will transfer to this new payroll called Activ8, will there be any difference
with how I can get my monthly salary?
• Will the Crimean crew see a new pay slip after being transferred to Activ8?

8. For Indian Ratings 12

• I am an Indian rating, why I’m not receiving leave wages?

Frequently Asked Questions: Payroll Process Page 2 of 12

 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

1. ABOUT THE PAYROLL PROCESS

Q: Why are we using Maersk ID/SAP ID instead of using APMID and Mail ID?

A: A SAP ID is what you refer to as Maersk ID. The reason we called it SAP ID is that the
system generating the ID’s is called SAP. This is a different system than has been
used by crewing previously, which is called Maps, and has created your mail ID and
APM ID.

Q: What is payroll cut off? What does it mean for me?

A: Payroll cut off is the deadline of all data submission to payroll that will be used for
salary generation (payroll cut-off date 14th to 17th of every month). This includes your
planning, overtime, claims, etc. If data is submitted after the payroll cut off, you will
receive these payments or adjustments on the following month.

Q: I am scheduled to sign-on/sign-off after the payroll cut-off. Will there be any

effect on my salary?

A: If you embark / disembark anytime during the month exactly as planned in the
system, there will be no impact on your expected payslip at the month-end. However,
any changes to your embarkation/disembarkation after this period will no longer be
captured for that current month. You will then receive the adjustments to your salary
on the following month where it should be reflected in your payslip as ‘Backpay’.

Q: If there are changes to my planning after the payroll cut off, will it affect my
salary and leave balance?

A: Yes. You will receive the salary based on the captured data before payroll cut-off. Any
changes will automatically be captured by payroll the following month and will be
reflected in your payslip as ‘Backpay’.

In the same way, your leave balance will be based on the captured data before payroll
cut off. Any changes in planning will automatically be captured by payroll the following
month and will correct your leave balance.

Q: I am confused why there were deductions on my leave days but I was on

travel.

A: Your planning must have been updated after the payroll cut off. Please email your
Crewing Operator to confirm.

Q: How do the Repair teams get their salary?

A: Non-Filipino Repair teams are employed by Third Party Agents (TPA) (e.g. Lalkar,
Aurus and Thai painters) do not get pay slip on-board. The reason being their salary
are remitted by TPAs who maintains their pay slips. Repairman receives the
allowances on-board e.g. overtime. Master informs the TPAs for the deductions if any
which gets adjusted in next month’s salary. Cash is to be paid on-board for
guaranteed overtime as per contract and any additional overtime.

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

2. UNDERSTANDING YOUR PAYSLIP

Q: How to Read the Payslip?

Employee Name and Address is populated

from the personnel information stored within
the planning system MAPS. Any incorrect
information will need to be updated by your
Manning Office and will reflect on your next
payslip.

Employer Name and Address is linked to

your current agreement. Should you require
any clarity on your agreement please contact
your manning office. This also confirms your
legal employing entity.

Pay Date: The date of payslip generation. Salary will credit your bank by the last
working day of the month (exceptions DK Agreement 2nd to last working
day, GBP 28th)

Employee ID: This is your SAP Identification number. This is used for logging in to the
Activ8 portal to access your payslips, update bank account information, log
queries and submit expenses and should be included in any communication
with the shore-based operations.

Seniority: This confirms your registered seniority date; this information is stored on
your agreement in the planning system MAPS. Incorrect information should
be raised to your Manning Office.

Rank: This confirms your current rank stored in the planning system MAPS.
Incorrect information should be raised to your Manning Office.

Agreement: This confirms your current agreement stored in the planning system MAPS.
Incorrect information should be raised to your Manning Office.

Business Unit:This confirms the business unit your current agreement is linked to.

Currency: This confirms your agreement currency.

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

PAYMENTS:

Description: Salary component breakdown

Vessel: Confirms the name of the vessel which you were assigned to in the planning
system MAPS for this period

Period: Confirms the dates within the payroll period this component is paid.

Amount: Confirms the total amount per element of pay for that month.

DEDUCTIONS

Description: Deduction Component name

Amount: Confirms the total amount per element to be deducted.

CUMULATIVES

Description: Confirms the cumulative element name

Gross Pay: Total pay in current calendar year.

Amount: Gross pay current calendar year to date and pension contribution current
calendar YTD

Net Pay: Confirms the total amount to be paid to your account (Income less deductions)

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

BALANCES

Description: This is the balance element name. This can be a leave balance, compulsory
leave balance (DK crew) and vacation earned balance (Voyage Contracts).
Balance B/F is no. of days from previous month, C/F is rolled over to next
month

Amount: Confirms the total number of days of leave or vacation for the current month.

Q: What are these pay codes means?

Salary Correction: This pay code will in the future only be used when a correction is to be
made for an adjustment that is not reflected as back pay. Therefore,
this is only used for adjustments in periods prior to the previous month

Leave Correction: This pay code will in the future only be used when a correction is to be
made for an adjustment of leave pay that is not reflected as back pay.
Therefore, this is only used for adjustments in periods prior to the
previous month

Overtime Correction: This pay code is used when correcting the amount of overtime pay
which was processed in a previous month.

Capacity Allowance: This pay code is used when payroll is advised to process an additional
allowance for a specific group of people within the same rank or
agreement. i.e. Chief cook bonus/Crane allowance

Vessel Allowance: This pay code is used when payroll is advised to process an additional
allowance for a specific group of people on the same vessel.

Personal Allowance: This pay code is used when payroll is advised to process an additional
allowance for a specific individual.

Backpay: This pay code is used when the system automatically calculates a
correction of salary to the previous month payroll. i.e. change to sign
on/sign off day/travel day etc.

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

Q: What is ‘Returned Payment’ in my payslip?

A: There are two cases why there is Returned payment in your payslip.

Case A: You have a negative ‘Net Pay Amount’ from the previous month. This
means it needs to be deducted from your current pay because of higher
deduction than income the previous month. Please check your previous month’s
payslip and look for Net Pay Amount (for PH) or Total Payment negative (non-PH)
in the Cumulative section. The same amount should be your Returned payment
the following month under Deductions.

Previous Month Payslip – Cumulative Current Month Payslip - Deductions

Case B: For PH crew only. You have “Advance” code under Deductions the
previous month. The same amount should be your Returned payment the
following month in the Deductions section as well.

Previous Month Payslip – Deductions Current Month Payslip - Deductions

3. NAVIGATING THROUGH ACTIV8

Q: Which website should I log in to?

https://activ8.activpayroll.com/MaerskTankers/login.asp

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 Crew Payroll Process Version No. 2.6
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Q: I forgot my Activ8 password. What do I do?

A: Click on Forgotten your password link in the Activ8 website. See below.

Q: I have not received my Activ8 log in details. Who should I contact?

A: First, check your email inbox and search for” activpayroll.” Your credentials may
have been emailed before. Please note that there should be two emails: one
contains your log in credentials and the next one contains the default password. If
you can’t find any, please check your Spam/Junk folder.

Q: I am a new joiner. When will my Activ8 account and log on credentials be

sent to me?

A: The creation of the Activ8 log on credentials will be a day after payroll cut off (within
15th to 17th of the month).

Q: There is no email from activpayroll in my email inbox or Spam/Junk folder.

What do I do next?

A: You can email Vinatha.Shetty@maersktankers.com for Activ8 log in credentials

request.

Q: What will I do if I want to change my email address that was registered in

the system and that is used for my Activ8 account?

A: Please contact your Crewing Office to have your email address changed in the
system. After this, email payroll that you have requested for a change in email
address and request that your log on credentials be sent to the new email address.

Q: When do I need to update my bank information?

A: Whether you are entering your bank information for the first time or you are
changing your bank details in Activ8, you need to do so before the payroll cut off
for the month in order for payroll to use the latest bank details in the file.

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

4. CONTACTING PAYROLL TEAM

Q: I did not receive my full salary for this month. What should I do?

A: Please check your bank account details in Activ8. One of the main reasons why the
salary is not received is due to wrong or no bank details in Activ8. Once you have
corrected or entered your bank account details, please reach out to payroll so they
can check the data in the system and process your salary if necessary.

Q: I want to encash my leave days. Who should I contact?

A: Please contact your Crew Operator to request for approval. Crewing will then
coordinate with payroll to process your request.

Q: I want to request for unpaid leave or negative leave. Who should I contact?

A: Please contact your Crew Operator to request for approval. Crewing will then
coordinate with payroll to process your request.

Q: I have a query regarding my payslip. To whom should I address my query?

A: All queries relating to your payslip should be addressed to

marinepayroll@maersktankers.com. Please refrain from sending multiple emails to
avoid duplication and to swiftly assist you in your query. Also, please include your
Name, SAP ID and Nationality in the subject line of your query.

The issues will be allocated the following priorities and response time:

• Priority 1: (major discrepancy): within four days

• Priority 2: (all other queries or clarification): within two weeks

In the event that you do not receive a response after the allocated time, please
contact: Ganesh.Khatavkar@maersktankers.com &
Sandeep.Chaudhari@maersktankers.com.

We want to ensure you have a more direct line of communication should you face
issues with your salary. We have therefore ensured our crewing managers are ready
to take calls from you to support in sorting out errors, including providing you with a
regular update, so you know what status is on resolving your issue. The contact
details of crewing representatives are as follows:

• Sandeep Chaudhari (MT Payroll):

Office: +91 2262 600107; Mobile: +91 704 515 9235
• Shashank Jahagirdar (India):
Office 91 2262600160/ Mobile +91 7506056940
• George Francu (Romania):
Office +40 241 486 955/ Mobile +40 723 355 506
• Rajeev Pratap Singh (Singapore):
Office +65 63183280 / Mobile +65 92984636
• Leysam Luis (Philippines):
Office +63 24790824 / Mobile +63 917 8685802

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 Crew Payroll Process Version No. 2.6
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• Esben Christensen (Denmark):

Office +45 89870218 / Mobile +45 31135471

Q: I have raised my query to E-help portal in Activ8 but have not heard any
response. What should I do?

A: At present, E-help portal is not operational. Please send your queries to

marinepayroll@maersktankers.com.

Q: I have not heard any response from MTcurrentmonth@maersk.com or

MThistoricqueries@maersk.com. Why is that?

A: Please note that the payroll team has decommissioned the shared mailbox
MTcurrentmonth@maersk.com and MThistoricqueries@maersk.com . To assist you in
your payroll related queries, you can send it to marinepayroll@maersktankers.com.

Q: I have uploaded my travel claims in Activ8 but it was not included in my

payslip. Who should I ask?

A: All Maersk Tankers seafarers should upload their claims in Seafarers

Portal(https://www.mtcrewing.com/Account/Pages/Signin.aspx) Once uploaded, any
query on claims should be forwarded to crewsupportmt@maersktankers.com except
for Filipino ratings who should coordinate with Philippine Manning Office directly.

5. FOR DANISH SEAFARERS

Q: I’m a Danish crew and I noticed my Compulsory Leave balance in

September is different from the August Compulsory Leave balance. Why is
that?

A: Please note that in September we have forwarded all your 2016 compulsory leave
earnings to normal leave days. These were added to Balance Earned.

Q: What is Employee ATP and Employer ATP deductions?

A: ATP was established in 1964 to ensure that Danes, and people working in Denmark
(excluding Filipinos from 2016 onwards) or on Danish vessels, set a small amount of
their monthly income aside for retirement. This is done both by the employee and
the employer. The amount saved up at ATP will be paid out when you reach
retirement age, as long as they have your correct contact details.

More information can be found here: https://lifeindenmark.borger.dk/Living-in-

Denmark/Pension/ATP-Livslang-Pension

Q: For resigning Danish seafarers, when will the vacation cards be received?

A: When your resignation is reported to payroll at the cut-off date, your compulsory
leave balance is converted and posted in your current month payslip. The vacation
card should then be received in the Activ Portal the following month.

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Frequently Asked Questions Issue Date 20 Aug 2018

6. FOR FILIPINO SEAFARERS

Q: Where does the payroll team get the exchange rate from USD to PHP?

A: From Citibank. Payroll is getting the exchange rate which is closest to 18th of the
current month.

Q: I am a Filipino crew and I signed off from the vessel. Why have I not
received my Final Wage Settlement?

A: Upon signing off, the Captain should forward the Final Settlement file (includes
current month overtime and deductions) to payroll to calculate your final pay. If you
have not received your Final Wage after 14 days from your sign off date, please
email marinepayroll@maersktankers.com to inquire if your Final Settlement file has
been forwarded.

Q: I am a Filipino crew and I checked my Final Wage and the amount is a lot
lower than expected. What could be wrong?

A: It could be because of your deductions and cash advance. Please note that
deductions are subtracted in your pay in arrears. Therefore, the deductions
considered for Final Wage computation is your previous month deduction and your
current month deduction. Also, please check the cash advance you made that could
make a difference in the pay you’re expecting.

Q: I am a Filipino crew still on-board and not signing off this month, why do I
see a zero payslip with “Advance” under deductions?

A: This is because the original planning before payroll cut off shows that you are
signing off this month. Payroll put an “Advance” code to stop the payment. However,
your planning must have been changed after the cut off and got extended. In this
case, please contact payroll so your pay can be processed immediately.

Q: When will I receive my Final Wage? I’m a Filipino crew who just signed off.

A: Upon sign off, your Captain will send the final settlement to payroll team. You should
receive your Final Wage within 14 days after your disembarkation date.

Q: I’m a Filipino crew. How is my final pay computed?

A: Final pay is addition of all income minus all deductions. Please see figure below:

Note: Your final payslip will be

available the following month where
the actual final pay amount will reflect
as Manual Payment.

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 Crew Payroll Process Version No. 2.6
Frequently Asked Questions Issue Date 20 Aug 2018

7. FOR CRIMEAN SEAFARERS

Q. Since Crimean crew will transfer to this new payroll called Activ8, will there
be any difference with how I can get my monthly salary?

A. Your salary will continue to be paid through MT Finance. Hence, there is no need to
update your bank information in Activ8 until further notice. In case there are
changes to your bank information, please inform
George.Francu@maerkstankers.com & Ganesh.Khatavkar@maersktankers.com and
they will coordinate with MT Finance.

Q. Will the Crimean crew see a new payslip after being transferred to Activ8?

A. Your payslip is now available in your Activ8 account. Use the link that was sent in
your email and log in using your Staff Id and password. Your payslips are also
available in Portal.

8. FOR INDIAN RATINGS

Q. I am an Indian rating, why I’m not receiving leave wages?

A. It has been identified that our Indian ratings are unable to receive their respective
leave wages as payroll is not receiving a final settlement XML file from the vessels
post their sign off. Upon sign-off, your Captain will send the final settlement to
payroll team.

Kindly request your Captain to carry out the same exercise for Indian Ratings as you
had been carrying out earlier for Filipino ratings onboard your vessels i.e. generating
of “Final Settlement” XML files through WinAdmi with correct sign off details and
manually exporting it to payroll department.

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