EnGenius Cloud Solution

EnGenius Solution Specialist Certification

24/06/2021

Visualize Your Network

 Agenda

01 Introduction and Overview

02 Initialization
03 EnGenius Cloud Features
04 Troubleshooting and Maintenance
05 Q&A
Introduction and Overview 01
AI-Driven Cloud

The AI-Driven Cloud for Smart Networking

EnGenius Cloud is built on top of the most advanced cloud
computing technology. Scalable and AI-ready, the robust and
dynamic cloud computing infrastructure helps you work smart
on your network with important analytics and visualization tools.
Next Generation Serverless Cloud Infrastructure

The EnGenius Cloud infrastructure allows management of unlimited number

of devices
Secure Cloud Management

99.99% SLA
Internet

Dashboard
Data Plane Cloud Management Plane
Configuration

Company A Company B

Secure tunnel
Cloud device
Company C Company D

NB / PC / Mobile Company A Multi-tenant cloud infrastructure

Client has full control of own data Multi-tenant Infrastructure

plane protects user data
MFA secured tunnel for link security
EnGenius Cloud Components

Cloud Platform

Mobile App

Cloud Switches
Cloud Access Points

Total solution fits businesses at any scale

Cloud Access Point Lineup
Cloud Access Point Lineup
 Cloud Switch Lineup

ECS Switches are Hybrid, which can

be managed by the Cloud,
ezMaster, or standalone.
 Cloud Switch Lineup

ECS Switches are Hybrid, which can

be managed by the Cloud,
ezMaster, or standalone.
 EnGenius Cloud Pro APs

ECW632 ECW735

11ax 11ax with WiFi6E

4x4 4x4x4

1148 Mbps + 2400 Mbps 1148 Mbps + 2400 Mbps + 4800 Mbps (6GHz)

1 x 2.5G Eth Port 1 x 5G Eth Port

802.3af/at 802.3at

Omni Omni

Scanning Radio + BLE5.2 Scanning Radio + BLE5.2

Cloud PRO AP – Professional Version

Zero-Wait DFS Real-Time RF Statistics

Leverage more DFS channels with Spectrum Analytics
dedicated DFS monitoring Radio Real time channel utilization

DFS Channel

Advance Rogue AP Detection BLE 5.0 – IIoT

Detect Rogue AP in real-time More accurate location
Rogue AP alert criteria setting Location-based Marketing
BLE IIoT - > Cloud
Resolve Pain Points of Traditional Networks

Easily Manage Multiple Sites Remotely Manage Device

No need for costly site visits or Firmware
onsite support Coordinate repetitive updates with
scheduled maintenance

Simultaneous Network Policy Precise Troubleshooting

Updates for Distributed Devices with Graphical Tools
Avoid the risks of having downtimes Provides real-time & historical
visibility of network devices
Initialization 02
Plug & Play Deployment with Zero Configuration

Cloud Configuration
Registration Push

Unbox devices and scan for Plug & play devices with
Cloud registration zero configuration
 Initialization Process

Deployment Site Headquarters

01 Create Cloud account

02 Register Cloud device

03 Assign devices to Network

(Group configuration)

Unbox Cloud devices and You’re good to Go!

connect to the network

You won’t need to power up the

devices to do pre-configuration.
 EnGenius Cloud Sign In Options

Login with EnGenius

Partner portal account

Supports Social login and EnGenius Partner login

Skip the sign up process if you
already have an EnGenius Partner
Portal account!
 Register Devices with the EnGenius Cloud App

Scan QR code or key in device serial number for registration

A device can only be registered

to one Org at a time.
 Assign Access Points to your Network

Select the network where you want to assign your devices to

Devices can be shifted to a

different network anytime.
EnGenius Cloud Features 03
Cloud Management
 Monitor Networks with Hierarchy View

Hierarchy View allows user to group networks for multi-user to manage

networks in a easier way, to reflect real-world privilege by locations,
business units, and regions

Manage multiple
companies

Monitor your network by

location or department

Group your devices to

comply with policy and
sync-up policy changes
automatically
 Assign Devices to Pre-defined Networks

Organization Inventory Network 01

Name Model SN MAC

AP01 ECW120 SN111 xxx

AP02 ECW120 SN222 xxx

AP03 ECW120 SN333 xxx

Network 02

AP04 ECW120 SN444 xxx

AP05 ECW120 SN555 xxx

AP06 ECW120 SN666 xxx Network 03

AP07 ECW120 SN777 xxx

Devices fetch configuration file from the correct network automatically

If you wish to move the device to another
Organization, or transfer to another admin account, it
must be de-registered first.
Multitenancy

Add or revoke access for admins, viewers, or front-desk

with ease
 Multitenancy

The invited team member will

receive an email notification,
informing them of their access.
Two-Factor Authentication

One-click mesh pairing

2FA provides an additional layer of security when logging on to

your EnGenius Cloud account
Two-Factor Authentication

One-click mesh pairing

2FA can be enabled on each account and per Organization that

you are currently managing
 Two-Factor Authentication

Google Authenticator

Google Authenticator is available for both iOS and Android devices

As with Multi-tenancy and the
Inventory, 2FA is tied to the
Organization.
EnGenius Cloud Insights
Visualize Your Networks with Insights

Network Health Center Counseling Floor Plan Client Network Timeline

Device Real-Time Diagnostics AI-Driven Advisory Board Topology View

Historical Network Report Layer-7 Apps Dashboard Management On-the-Go

 Health Check for the Entire Network

Comprehensive network health dashboard

Navigating through the entire cloud
dashboard only takes a few clicks.
 Plot your APs and Buildings on the Map

Buildings are a group of floor

plans.
AP Heat Map for Coverage Check
 Managed Access Point Quick View

Perform actions on AP
when problems occur

Channel Utilization might be abnormally high, check your

environment to see if any RF interfering

Quick view of individual AP

Show all your APs in one place in real-time

You can override device settings on

the network, even individual SSIDs!
Diagnostic Information of Devices in Real-Time

Real-time device statistics to monitor abnormal behavior

 Client List

Rename Wireless Clients

Tag clients as favorites, and set an alias to quickly sort out internal staff
Setting an alias for your Wi-Fi clients
from guests
also allows easier identification on
the Exposure Analysis tab.
Client Timeline
Client Timeline
Client Timeline
 Exposure Analysis

Exposure Analysis allows you to

quickly initiate contact tracing
when the need arises.

This may be used for other

functions such as attendance
checking.

You are able to backtrack up to

7 days.
 Full Switch Management

Configure more switch options

Real-time status for all ports

Cloud settings will override

standalone configurations.
Full Switch Management

Delve into the finer details of the specific switch

 Network Topology View

More information is available when

you have an ECS switch on the
network.
 Network Topology View

More information is available when

you have an ECS switch on the
network.
MTD Historical Data

Dashboard records device history for up to one month

Layer-7 Application-Aware Dashboard

Top applications based on bandwidth

consumed
Manage and Monitor via the Web or App

Manage networks anytime, anywhere, and get alerts on the go

Prompt Alerts On the Go

AP02

Receive push notifications for company networks through

the EnGenius Cloud To-Go app for immediate actions
Secured Access for Wi-Fi Networks
User Authentication

Cloud AAA Custom Radius

EnGenius-host AAA Use local radius server for authentication
sever No local radius
needed
On premise radius

Hotspot Social login

Pre-define access templates Login with Facebook account
Specific portal for front-desk Login with Google account
management
Guest Wi-Fi Guest Wi-Fi

ID google a ccount

Pas s word Facebook account

Twitter a ccount
Access Wi- Fi
 Hotspot & Front Desk Portal

Pre-defined access
templates for guest

Auto generates
passwords for guests

Guest Wi-Fi management for public areas

You can generate and print out

vouchers in bulk.
 Custom Splash Page

The splash page editor has that familiar feel when

modifying, making customizations a breeze

Apart from the WYSIWYG editor,

you may also do modifications in
HTML format.
 Facebook Wi-Fi 2.0

Seamless Guest Wi-Fi Experience

Business owners can offer free Wi-Fi connectivity

for patrons, without having to deal with voucher
printing and management.

Customers will be able to access the Wi-Fi

network with ease simply by using their
Facebook or Instagram Log ins.
 Facebook Wi-Fi 2.0

Better Engagement

When guests connect to a company’s Facebook

Wi-Fi network, they will be redirected to the
company’s Facebook business page or
Instagram Profile.

By visiting a company’s business page, the

guest will be driven to connect with the brand
and get the latest information about the
business.
 Facebook Wi-Fi 2.0

Visitor Insights

Facebook insights provide business owners with

a comprehensive analysis of the number of
check-ins from Facebook Wi-Fi, as well as new,
one-time, and returning visitors.
myPSK and Dynamic VLAN
 myPSK and Dynamic VLAN

Enterprise Network
No matter which SSID the user is
associated to, the user’s devices are always
tagged with same VLAN to access the same
resource
Authentication Server
Account MAC Address myPSK Expiry VLAN

Faculty AA:BB:CC:11:22:33 xxxxxx Permanent 40

Student 11:22:33:AA:BB:CC xxxxxx 4/20/22 50

VLAN 24 VLAN 30
Faculty 40 Faculty 40

Public Public
50
SSID 50
SSID2
Student Student
EnGenius myPSK and Dynamic VLAN
VLAN Pooling
BCMC Suppression
 Access Restriction

Clients can either be kicked temporarily, or permanently blocked

from joining specific SSIDs or the whole wireless network.

Clients that have been blocked can

be reviewed from the Access
Control page.
 Warning Page

A customizable warning message can be triggered for display

when a blocked client attempts to connect.

Clients that have been blocked can

be reviewed from the Access
Control page.
 Mesh Auto Pairing

One-click mesh pairing

Establish mesh links without plugging in the AP on your network

Auto pairing work on devices that
are added on your inventory and
network.
Troubleshooting and Maintenance 04
Scheduled Reports
Scheduled Reports
Scheduled Reports
New Firmware Notification

Firmware availability prompts you to update immediately

or by the assigned schedule
 Automated Firmware Upgrades

Auto firmware upgrade will also

trigger on devices when added to
the network.
 Backup & Restore

Backup & Restore allows you to revert unnecessary changes on the Network.
When creating a new Network, you may clone network-wide settings from an
existing backup.

Two maximum backups can be

stored per Network.
Custom Alert Settings

Prioritize your alerts and notifications

 Easy Device Replacement

Eliminate the risk of misconfigurations after initiating a

hardware replacement

When sending in for RMA, the AP

must be de-registered first from the
inventory.
 Easy Device Replacement

The replacement AP must be the

same model. All settings will be
retained.
Upload Photos of the Device’s Location

This serves as a reminder for the exact location of the device

Take a Snapshot Using the EnGenius Cloud App
LED Blinker

Quickly identify the device without checking

the S/N or MAC address of the unit
EnGenius Live Support

Click on the Intercom icon on the bottom right to initiate a

conversation with the EnGenius Support Team
EnGenius Remote Support

The EnGenius Support Team can only access your network with your permission
EnGenius Remote Support

The EnGenius Support Team can only access your network with your permission
 Management SSIDs

Dynamic SSIDs are broadcasted by the AP in case of an error

or failure after boot up.

<EnMGMTxxxx>-No_Eth <EnMGMTxxxx>-Proxy_ERR
Cause: AP does not have an Ethernet connection. Cause: AP could not access Internet through HTTP/HTTPS proxy.
Solution: Check if the Ethernet cable is unplugged. Solution: Check the AP’s proxy configuration in miscellaneous settings.

<EnMGMTxxxx>-No_IP <EnMGMTxxxx>-DNS_ERR
Cause: AP cannot get an IP address from DHCP server. Cause: AP could not resolve the domain name from the DNS server.
Solution: Check the AP's IP address configuration. Solution: Check the AP's IP address configuration.

<EnMGMTxxxx>-IP_Conflict <EnMGMTxxxx>-Cloud_ERR
Cause: AP’s IP address conflicts with another device's IP in the same network. Cause: Everything seems to be working, but a connection to EnGenius Cloud cannot be
Solution: Check the AP's IP address configuration. established.
Solution: Check EnGenius Cloud server status from EnGenius support.
<EnMGMTxxxx>-Gateway_ERR
Cause: AP is unable to connect to its default gateway.
Solution: Check the AP's IP address configuration and connectivity to its default
gateway.

When the AP shows offline on the cloud UI,

check if it broadcasts any of the above SSIDs.
 Cloud License Tiers

Features Basic Professional

EnGenius Cloud To-Go App Support ✓ ✓
Dashboard Analysis / Data Stored 7 days 1 year (TBA)
Max Admin Users 5 No limit
Max EnGenius Cloud RADIUS Users/Vouchers 100 10,000
Real-Time Device CPU/Memory ✓ ✓
Admin Change Log* Lesser details ✓
Notification* Lesser events ✓
Topology View with 3rd Party Device Identification ECW and ECS devices only ✓
Mesh Topology ✓ ✓
Wi-Fi Floor Plan with Obstacle Heat Map Display Open space heat map only ✓
Client Timeline and Exposure Analysis ✓
myPSK / Dynamic VLAN / VLAN Pooling ✓
Surveillance features (Switch)* ✓
Broadcast Suppression (BCMC) ✓
Customized Report System 1 Report 3000 Reports / Scheduled Reports
MSP rebranding ✓
API integration (3rd party / FB WiFi) Facebook WiFi ✓
Support EnGenius Forums Priority EnGenius Support (Intercom)

Subject to change until official license launch in Q4’21.

*More details provided closer to launch.
Q&A
Unwire the Possibilities