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urbanisation
of change
S
T
urbanisation
Ec
En
P
2.0
© Text: the authors
urbanisation
© Images: the authors
Edition
Chris Luebkeman
Arup Fellow and Director
Global Foresight + Research + Innovation
Project Manager
Josef Hargrave S
Editor
William Newton T
Graphic design Ec
Mark Pearsall, Alingo Loh
Research
En
Jonathan Broderick, Stephanie Schemel,
Anna Pichugina, William Newton P
Image Procurement
Arya Arabshahi
Printing and packaging
1st-Packaging, printed in 2018
growth
c John
urbanisation
urbanisation
Oceania
6 Northern America
Urban growth is the expansion of cities and city
social
0
Africa and Asia (Fig 1). Between 1995 and 2015, for
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instance, the urban population in Africa grew eleven
Years
times more quickly than that in Europe.
Fig 1: Urban population by major area, 1950-2050
[UN Department of Economic and Social Affairs, 2014]
Cities occupy an ever larger land area; urban
expansion is projected to consume up to 35Mha 100
of cropland by 2030, 2.4% of the available global 90
Megacities of 10
total. Overlapping urban areas are increasingly 80 million or more
Large cities of 5 to
70
creating ‘megacities’ of 10m or more inhabitants
Percentage (%)
10 million
60 Medium-sized cities
(Fig 2) whose scale presents challenges for service 50
of 1 to 5 million
Cities of 500,000 to
provision, policing and commercial logistics. By 40 1 million
c Michael Duxbury
urbanisation
urbanisation
Percentage of population living in poverty
100
Opportunity is synonymous with city life; as 90
powerhouses of the global economy, cities hold the 80
70
potential to improve the economic and personal 60
well-being of residents at rates impossible in rural 50
40
areas. Urbanisation correlates with reduced national 30
r = -0.5506
social
opportunities (pull factors) as well as the prospect of Level of urbanisation (%)
escaping potential natural disasters, declining rural Fig 1: Urbanisation and poverty
economies, and poor rural healthcare (push factors). [World Bank, 2016]
0
Required Expected
c Ralf Kayser
urbanisation
urbanisation
High Mid Low
16
Lagos
Adequate and affordable housing has been 14
social
Population (million)
Around 330M households worldwide were
financially stretched by housing costs in 2014 Fig 1: Affordability gap as % of GDP for 2400
(Fig 1). The UN estimates that one billion new leading cities
[UN, 2015]
housing units will be needed by 2025 to meet the
demand of growing urban populations.
79.5
Rapid urbanisation, especially in countries without 75 69.6
rica
Asia
Asia
Asia
sia
ania
Afric
fric
rn A
me
Oce
th A
st
tern
ast
an
American cities (Fig 2). Informal settlements
We
in A
the
the
Nor
har
Eas
Sou
Lat
Sou
-Sa
present many challenges to residents, including
Sub
poor quality, overcrowded housing; absent or ad
Fig 2: Proportion of urban population living in
hoc infrastructure and limited access to public informal settlements
services, health care and employment. [UN, 2014] 03
public health
c Matt Cornock
urbanisation
Urban citizens are at 20% greater risk of developing anxiety disorders and
40% more likely to develop mood disorders than their rural counterparts.
—LSE Cities (2011)
public health
urbanisation
Public health is the prevention of disease through Richest Fourth Middle Second Poorest
Urban coverage
Rural coverage
60 60
care, greater financial opportunity, and public
40 40
health programmes. Urban and rapidly urbanising
20 20
areas can pose health risks, however, such
as air and noise pollution, social stress, and 0 0
social
0 20 40 60 80 100 0 20 40 60 80 100
rapid transmission of pathogens through Urban coverage of
improved sanitation (%)
Rural coverage of
improved sanitation (%)
dense populations.
Fig 1: Sanitation access by wealth quintile
[WHO, 2015]
Around 700m urban residents worldwide lack
access to sanitation (Fig 1), posing an increased
risk of illness and infection. Disease in cities is 2015 2040
477.9
400
300% higher than respective national averages.
Urbanisation may also have a role in the increased 300
(Million)
global prevalence of non-communicable diseases
269.7
200
(NCDs) such as cancer, diabetes and chronic
163.9
respiratory ailments. NCDs are the leading cause 100
145.1
of mortality worldwide, responsible for 38m deaths 0
per year. NCD risk factors such as unhealthy Diabetes in Diabetes in
diets, sedentary lifestyles, and substance abuse urban areas rural areas
correlate with trends towards urbanisation in over
Fig 2: Projected urban/rural diabetes rates
100 countries (Fig 2). through 2040
[International Diabetes Federation, 2015] 04
community
c Zero One
urbanisation
urbanisation
80
70 with without
A sense of community is an important indicator MBDD MBDD
60
of city liveability and indirectly contributes to Urban
Prevalence (%)
50 Large rural
urban economic productivity. The benefits of Small rural
Isolated
robust urban communities include desirability 40
social
0
in municipal governance and reduced crime rates; Neighbourhood Neighbourhood in Neighbourhood Neighbourhood
with limited poor condition with little social unsafe
a community’s collective ‘eyes on the street’ amenities support
are often a more proactive, efficient, and cost-
effective crime deterrent than increased policing. Fig 1: Prevalence of rural and urban community
factors in mental, behavioural and developmental
disorder rates
Urban planning is widely recognised as an [CDC, 2015]
c Oatsy40
when will your city choreograph your life?
urbanisation
technological
urbanisation
systems via digital technology to create efficient,
on-demand multi-modal services. A key element
of seamlessness within cities is the ability for
people to move through many systems — both
digital and physical without experiencing delays
or pain points. These systems leverage near field
communications allowing individuals to navigate
through city streets and options for types
of destinations and experiences (Fig 1).
technological
Urban living is a reality for half of the worlds Fig 1: Near field communcation services
population, a number that is expected to rise to [SK Telecom, 2016]
By 2030, ICT-enabled solutions have the potential to save 6.3 billion MWh
of energy and reduce global CO2e emissions by 1.8 Gt CO2e through better
supply and demand management, integration of renewables and grid
efficiency gains. —GeSI (2015)
intelligent systems Smart governance and
smart education
Smart Smart
Intelligent systems are technologies that combine citizen healthcare
urbanisation
distributed ubiquitous sensing, predictive
processing, and realtime collaboration, allowing
cities to efficiently gather data, manage assets and
Smart Smart
monitor resources. Applied to a variety of urban energy building
functions, including energy, water, waste, transit,
infrastructure and safety, intelligent systems can
optimise resource use and dynamically manage Smart Smart
services to adapt to changing conditions (Fig 1). technology mobility
Santander, Spain, for example, has deployed a
technological
Smart
network of 12,000 sensors to continuously measure infrastructure
air quality, traffic volumes, parking availability,
garbage collection and lighting levels. Fig 1: Smart City networked resources
[Forbes, 2014]
c Pjotr Mahhonin
how long will we drive?
urbanisation
technological
In the first quarter of 2016, for the first time, mobile carriers reported
activating more connected cars than phones. —The Guardian (2017)
autonomy High-disruption scenario Low-disruption scenario
Availability in popular
consumer models Conditionally
100 Gradual ramp-up autonomous
Autonomy refers to urban systems capable of of manufacturing
urbanisation
80 autonomous
operating without human control or intervention. 70
players
technological
drone-guided autonomous bulldozers to construct Fig 1: New-vehicle market share of autonomous
venue foundations. vehicles through 2030
[McKinsey, 2016]
c Dean Hochman
what services will your city provide?
urbanisation
technological
Africa’s urban population will triple by 2050; despite this, the share of the
urban population with water piped to their premises has declined from 43%
in 1990 to 33% in 2015. —World Bank (2016)
utility provision
Municipal utilities are services provided by city
urbanisation
governments in exchange for revenue gained from
residents’ taxes, permits and fees. Historically,
utilities have included sanitation, water distribution,
street maintenance, police, fire response, ambulance
service, transportation, libraries and schools.
Cities often contract with commercial providers of
electricity, gas, and cable television services.
technological
as an essential service; US federal courts have ruled
that high-speed Internet is defined as a utility, Fig 1: Perth tourism corridor free internet map
[City of Perth, 2013]
not a luxury. An increasing number of global cities
are providing internet services to their population
as a means of both enhancing competitiveness and
strategically activating public spaces for business Privatised Delivery 185
or tourism purposes (Fig 1).
c Leonardo Rizzi
how secure are our systems?
urbanisation
technological
urbanisation
cities on digital technology for a wide variety 0.30
of monitoring, mobility, service and logistics
Percent
0.20
functions. Digitisation encourages innovation,
creates efficiencies, and reduces municipal 0.10
expenditures, but can make cities and city
0.00
infrastructure vulnerable to malicious hacking.
0
0
0
202
201
201
202
203
With cyber attacks costing businesses up
to US$400 billion a year as of 2015, global Fig 1: ICT cybersecurity spending, by World Bank
cybersecurity spending is projected to consume country income group, percent of GDP
technological
[Atlantic Council, 2015]
an increasing percentage of GDP across
national income levels through 2030 (Fig 1).
2 day power outage
1 day power outage
Even when secure from hacking, digital urban
systems are vulnerable to software and hardware
New Delhi
failures. Cities’ complex infrastructure and high
population densities make service disruptions
particularly consequential. Power interruptions can Calcutta
c Rong Hua
will there be enough jobs?
urbanisation
economic
If all cities matched the job creation rate of the top 25% of performers in
their region, 19 million jobs could be created annually. —World Bank (2015)
employment Euro areas OECD United States Japan
3
Employment, the provision of labour in return for
urbanisation
-2
economic migration and rural-to-urban relocation. -3
In the UK, urban centres account for 78% of all -4
jobs; in the US, metropolitan areas account for -5
84% of total employment and 88% of labour
7
200
200
200
201
201
201
201
201
201
201
201
income. In the decade from 2007 to 2017, urban
employment growth led the OECD countries out of Fig 1: Urban employment growth, year-on-year
a global recession (Fig 1); by 2030, the world’s percentage change
[ILO, 2016]
top 750 cities will account for 61% of global
GDP and 30% of all jobs.
economic
High income OECD
However, cities also account for 60% of East Asia & Pacific
unemployment in the UK, Japan, Korea, South Asia
Netherlands and the US. In 2015, global Sub-Saharan Africa
unemployment was nearly 6%, primarily in sectors Middle East
strongly associated with urban areas, such as Latin America
finance, construction, and tourism. Informal Europe Central Asia
economies make up 25-40% of GDP in some 0 10 20 30 40 50
countries (Fig 2), posing a challenge in financing Average informal employment
and providing urban infrastructure and services.
Fig 2: Average informal employment as a percentage of
total non-agricultural employment
[World Bank, 2015]
11
inequality
c Marco Verch
is your city evenly distributed?
urbanisation
economic
The gap between rich and poor is at its highest level in 30 years in most
OECD countries, with the richest 10% earning almost 10 times as much as
the poorest 10%. —OECD (2015)
inequality 0.50
2000s
0.45
Inequality is the economic gap between high- and 1980s
0.40
low-income households. In many OECD countries,
income inequality is at a 30-year high (Fig 1) and 0.35
urbanisation
Buenos Aires and Abidjan. One in eight people 0.20
globally live in informal settlements, while gated
0.15
communities are the fastest growing housing type
xico
tes
el
Italy
nd
an
ada
ny
trali
Isra
gdo
in the US. In Buenos Aires, Argentina, 50% of
ma
Jap
la
Sta
Can
Me
Zea
Aus
Ger
Kin
ed
residents lack sewer connections and 25% lack
New
Unit
ed
Unit
access to piped water; meanwhile, 400 gated
Fig 1: Increasing income inequality, mid 1980s
communities provide security, utilities, schooling vs late 2000s
and medical care to 90,000 households. [World Bank, 2014]
economic
Inequality denies swathes of urban populations
Worse USA
Finland Belgium
the economic spectrum (Fig 2), as prolonged Norway Netherlands
Switzerland
c Vmuru
does your city attract the right talent?
urbanisation
economic
urbanisation
10%
elsewhere; skilled migrants further bolster a
0%
city’s value and competitiveness, as diversity is a London high risk London low or UK high risk UK low or no risk
strong indicator of prosperity. no risk
economic
to growth
to automated technologies, such as machine ~$1K ~$2.5K ~$5000 ~$10K ~$20K ~$50K
100
learning and mobile robotics (Fig 1).
c Paul Wilkinson
who sponsors your city?
urbanisation
economic
In the UK alone, all major airports, all passenger rail rolling stock, most ports,
and 50% of all water assets are owned by specialist private investors.
—PWC (2017)
corporate ownership
Corporate ownership of urban spaces and
structures is an important income stream
for municipal governments. While corporate
sponsorship of urban venues is a not new, the
line dividing public infrastructure and private
urbanisation
investment is increasingly blurry, resulting in
privately owned public spaces (POPS). POPS are
arenas, parks, rail stations and even pavements
accessible to the public, but where private
ownership places legal restrictions on access
and activity, for instance restricting protests, right Fig 1: Privately owned public spaces (POPS) in
to pass or media coverage of certain groups. Central London
[Guardian/GIGL, 2017]
London alone contains 46 ‘public’ areas owned
and policed by private investors (Fig 1), with many
economic
Nationality Residence
new-build projects falling into the POPS category.
14
systems capacity
p Bernard Spragg
will your deliveries be on time?
urbanisation
economic
urbanisation
resident consumes 30–50 tonnes of goods per School bus
Class 8 truck
year; 400 daily lorry trips are required for every Transit bus
1000 city dwellers, a figure projected to rise with Refuse truck
economic
Faced with growing populations, city governments
Q line
B line
are increasingly regulating supplier delivery
E 16 ST
E 17 ST
E 18 ST
E 19 ST
Ocean Ave
E 21 ST
schedules (Fig 2) around shopping hours. Demand-
side challenges include just-in-time logistics and Church Avenue
the rise of online shopping, both of which increase
shipment frequency. In the US, order volumes to
online retailer Amazon regularly overwhelm delivery Delivery window spaces from 7 AM – 12 PM, Mon-Fri
services’ capacity during the winter holidays; Delivery window spaces from 7 AM – 3 PM, Mon-Fri
15
ecological footprint
Urban areas account for over 76% of CO2 emissions from global final energy
use and between 65–75% of global energy use. —UNEP (2011)
ecological footprint
Ecological footprint is the impact of urban 12
Urbanisation
areas upon the local and global environment. 10
environmental urbanisation
and consumption, urbanised countries tend to 2 20–30%
<20%
have a larger per capita footprint (Fig 1). There is, 0
0.2 0.4 0.6 0.8 1.0
however, significant variation between the average Human development index 2017
urban ecological footprints of developed nations.
Canada, for example, has a per capita ecological Fig 1: Ecological footprint by urbanisation levels
footprint of 8.2 gha, whereas Norway’s footprint of countries
[UNEP, 2015]
is only 5.0 gha, despite very similar urbanisation
ratios of around 80%. 5,000,000
4,500,000
Square kilometers
3,500,000
ecological footprint. Inefficient population 3,000,000
India (3,287,590)
motor vehicle use for commuting, service delivery Sprawl North American European Asian
c John Dunsmore
how hot will your city become?
environmental urbanisation
In the United States, urban heat island effect is responsible for 5–10%
of peak electric demand for air conditioning use, and as much as 20% of
population-weighted smog concentrations in urban areas.
—Lawrence Berkeley National Laboratory (2005)
heat islands 33.3
32.8
Urban heat island (UHI) effect describes the 32.2
Temp (°C)
31.7
tendency for metropolitan areas to be significantly 31.1
warmer than surrounding rural areas. Several 30.6
factors contribute to UHI. Dark city surfaces 30.0
29.4
absorb solar radiation; reduced vegetation creates
little shade and increases CO2 emissions; waste
al
wn
l
ntia
rcia
ntia
ntia
environmental urbanisation
Par
Rur
nto
heat from energy use creates local greenhouse
ide
me
ide
ide
Dow
res
res
res
Com
conditions. UHI can make cities up to 3°C hotter
an
an
an
urb
Urb
urb
than surrounding areas during the day, and up to
Sub
Sub
12°C in the evening, depending on zoning (Fig 1).
Fig 1: Urban heat island profile
[EPA, 2014]
UHI exacerbates heat waves and increases
heat-related mortality for sensitive populations
1200
such as children, older adults and low-income
2,053
1,937
City population (millions)
earthquakes are increasing in both frequency and 2,000
1,363
intensity. In the 600 largest cities in the world, 1,500
the number of people at risk has exponentially 1,000
839
increased over the past half-century (Fig 1).
environmental urbanisation
358
500
382
239
379m city dwellers live at risk of flooding, 283m
265
149
173
54
30
live in earthquake zones and 157m are at risk 0
Not Highly Not highly Highly Not highly Highly
from windstorms. Coastal cities, home to 13% highly
exposed
exposed vulnerable to vulnerable to
mortality mortality
vulnerable
to economic
vulnerable
to economic
of the world’s urban population, are seeing sea losses losses
c Oliver Dodd
where does your city end?
environmental urbanisation
2.2 billion new urban residents are expected in the developing world by
2050. At sprawled densities, the amount of land needed to house them will
be greater than the total area of India. —UN Habitat. (2015)
urban sprawl Diagrams of representative suburbs
Sprawl is the process by which cities and their Dar es Salaam, Tanzania Willingboro, NJ, USA
environmental urbanisation
land area is likely to triple in the same period.
Houses Paved roads 50 m
Inefficient low-density development can occur in
heavily planned, automobile-dependent cities as
Fig 1: Patterns of sprawl
easily as in the total absence of planning (Fig 1). The [Economist, 2016]
creation of sprawl generally reduces city liveability;
low-density areas cause longer commutes, less 18
Shankbone
c image credit
how does nature support your city?
c David
environmental urbanisation
The 100 largest cities in the world occupy less than 1 percent of our planet’s
land area; the watersheds on which they depend cover over 12 percent.
—UN Habitat (2016)
ecosystems integration Timber production Carbon storage
in Central Kalimantan province in Central Kalimantan province
An ecosystem is a dynamic complex of plant, High: 1.67 m3/ha/year High: 7935 ton C/ha
animal and microorganism communities and their Low: 0.36 m3/ha/year Low: 32 ton C/ha
environmental urbanisation
recreational opportunities. Surrounding cities,
ecosystems moderate stormwater damage from
extreme weather events and improve the quality of
watersheds. Far from cities, ecosystems are a source Fig 1: Ecosystem service maps of Kalimantan
of food, medicines, building materials and carbon province, Borneo
sequestration for urban cores (Fig 1). Cities rely on [Wageningen University, 2015]
c Mike Knell
do you feel safe in your city?
urbanisation
political
urbanisation
inequality in cities can generate or inflame [Economist, 2016]
public violence.
Type of terrorist attack
political
25 % 3,000 600 60 2 0.30 0.06
once over the past five years. Global terrorism 50 % 1,500 300 30 0.75 0.15 0.03
75 % 1,000 200 20 0.50 0.10 0.02
increasingly constitutes a fundamental threat to 90 % 833 167 17 0.42 0.08 0.02
cities’ security, countering which requires complex 100 % 750 150 15 0.38 0.08 0.02
and expensive combinations of preparedness
planning, systems redundancy, and response
Fig 2: Incident frequency, counterterror expenditure
training, none of which can guarantee absolute and risk reduction percentage
reductions in risk (Fig 2). [Cato Institute, 2014] 21
infrastructure
c Jimmy0930fly
is your city in good shape?
urbanisation
political
US$ (billions)
12
and productivity, as well as crime rates, migration, 10
8
and investment. 6
4
2
Rapid population growth in low-income cities 0
worldwide has outpaced the capacity of municipal East Asia and Europe and Latin America Middle East
Pacific Central Asia and the and North
South Asia Sub-Saharan
Africa
governments to fund adequate infrastructure. Caribbean Africa
urbanisation
Private investment makes up a significant share of Fig 1: Infrastructure funding breakdown by region
global infrastructure spending regardless of region [World Bank, 2015]
(Fig 1), but remains US$1tr short of required levels.
Despite higher tax rates, infrastructure funding in
many high-income cities has similarly fallen Urban Area Structurally deficient Functionally obsolete
behind growth. Albany 10% 30%
Buffalo 9% 27%
In many cities in the US northeast, for example, New York City 9% 48%
over 50% of bridges are 75 years old (Fig 2). 25% Rochester 9% 33%
political
of wastewater facilities serving New York City have Syracuse 14% 25%
exceeded their 30-year lifespans, and 30% of city
Fig 2: Condition of urban bridges in New York State, US
sewers are over 60 years old. Funding strategies [Federal Highway Administration, 2015]
have not kept pace with decaying systems; for
every dollar needed to repair infrastructure,
reinvestment only provides 20 cents.
22
participatory planning
c Fibonacci Blue
are you able to shape your city?
urbanisation
political
and advances in technology are giving the concept Greater availability of peer-to-peer
information sharing networks 19%
Since 2006, nearly ubiquitous smart devices have Fig 1: Factors driving city/community engagement
enabled a new era of citizen engagement (Fig 1). in European cities
[Economist, 2015]
Digital platforms are being leveraged by cities
urbanisation
worldwide to facilitate crowdsourcing, participatory
budgeting, interactive mapping and citizen-science 80%
initatives to track effects of climate shifts on
70%
city populations.
60%
political
20%
functioning of urban communities at a time when
10%
trust in government is decreasing worldwide. A
0%
survey of 32 European countries found that trust
8
1
4
7
0
3
6
9
2
5
8
1
4
7
0
3
6
9
2
5
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196
196
196
197
197
197
197
198
198
198
199
199
199
200
200
200
200
201
201
in public institutions declined by an average of 5%
from 2007-2017; in the US, trust in government has Fig 2: Public Trust in government in the US, 1958–2015
been steadily declining since the 1960s (Fig 2). [Pew Research, 2016]
23
placemaking
c Kathleen Corey
do you utilise all your city’s spaces?
urbanisation
political
urbanisation
Placemaking is increasingly recognised as a key
driver of urban liveability, providing cultural and
economic benefits for cities at lower cost and higher
Low High
impact than megaprojects such as sports arenas.
Creative re-use of decaying urban infrastructure
for placemaking projects can provide economic
uplift by stitching together areas of a city; examples
include Barcelona’s popular Las Ramblas district
built over a disused stream bed, and New York’s
political
High Line park created from a derelict elevated
train track. Seoul’s Gyeongui Line Forest Park,
redeveloped from an abandoned rail line, opened
in 2014. The placemaking project has revitalised Gyeongui Line Park Buffers New Development Area
community interaction and businesses along its
Fig 2: Real estate transaction rates since placemaking
entire length, as reflected in the continuous growth redevelopment of Gyeongui Line Park, Seoul
of the local real estate market (Fig 2). [Sustainability, 2017] 24
urban-rural interdependence
c Highways England
do you know what you depend upon?
urbanisation
political
Cities and towns with over 100,000 inhabitants are projected to physically
expand by 170% by 2030, drastically affecting the amount of local
agricultural land available for food production and ecosystem services.
—UN Habitat (2015)
urban-rural interdependence Functional region
(Fig 1). These include inflow of goods and services Governance interactions / partnerships
urbanisation
[OECD, 2015]
Technology is changing the urban-rural relationship,
most significantly in terms of the ‘bypass effect’. 6000
Population (millions)
Modern communication and distribution networks 5000
increasingly allow financial flows to link resource- 4000
producing rural areas to distant cities, bypassing 3000
the urban periphery and contributing to sprawl. 2000
political
is projected to have 41 megacities with more than
10m inhabitants each (Fig 2). Careful municipal Urban areas Cities of Medium-sized Large cities of Megacities of 10
smaller than 500,000 to cities of 1 to 5 5 to 10 million million or more
planning will be required to prevent concentration of 500,000 1 million million
25
social 03 housing
World Resources Institute. King
The Lancet, Vol. 384. Murray et
al (2014). Global, Regional and
image: Zero One. Flickr,
CC-BY-SA 2.0
01 growth et al (2017). Confronting the National Incidence and Mortality
New York University. Townsend Urban Housing Crisis in the for HIV, Tuberculosis, and Malaria technological
et al (2015). Digital Master Global South: Adequate, Secure, During 1990-2013: a Systematic
Planning: An Emerging Strategic 06 seamlessness
and Affordable Housing. Analysis for the Global Burden
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http://bit.ly/2ohK0w9 of Disease Study 2013.
http://bit.ly/2BHnIvw are Connected Cities.
http://bit.ly/2opMnMJ
United Nations Conference on https://bit.ly/2pZuBRt
United Nations, Department of Trade and Development. Zhan image: c Cornock, Matt. Flickr,
Economic and Social Affairs, The Guardian (2017). The rise of
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al (2017). Differences in Health
http://bit.ly/2ogVf82
image: c John. Flickr, Care, Family and Community 07 intelligent systems
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http://bit.ly/2ojrbZH http://bit.ly/2ohZ9O7 2020: The Role of ICT in Driving a
Business Insider. Kiersz, Andy Sustainable Future.
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