Pre – Test Questionnaire

Test Subject No. : ____

Please answer the following questions.

1.) If you’re in the e-commerce website, where do you usually go first? (Fill the circle)
o Home
o Products
o Services
o Payment Method
o About Us
o My Account
o Terms and Policies
2.) For what reason do you visit
- e-commerce website (Please provide the answer/s below)

For the rating questions, shade the circle that corresponds to your satisfaction. There is no right or wrong
answers.
3.) Is the website easy to use?
o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied
4.) Did it give you enough information?
o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied

5.) How about the products?

o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied
6.) How about the payment method?
o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied

7.) How about the purchasing process?

o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied

8.) How about the details of services?

o Satisfied
o Neutral
o Unsatisfied
o Extremely Unsatisfied

9.) What difficulties do you find in the website?

10.) What do you like about the website?

11.) What do you dislike about the website?