Prisma Health Modernizes Patient Care with

Asynchronous Telehealth Solution

Case Study

© Bright.md Inc. 2019 All Rights Reserved

 Case Study · Prisma Health Modernizes Patient Care with
Asynchronous Telehealth Solution

Challenge— Prisma Health wanted to further their

mission of providing high-quality care at the right
time, in the right place. A growing patient population
and physician shortage demanded expansion of their
services while maintaining the affordability, quality,
and convenience their patients had come to expect.

Solution—Bright.md SmartExam provided

Prisma Health with the perfect solution. In just
about 60 days, Prisma Health implemented
SmartExam and immediately saw positive
results, including remarkable efficiency.

Unlike on-demand video visits, SmartExam

acts as a “virtual physician’s assistant,” allowing
remote, asynchronous care for more than 400
common primary care conditions. SmartExam
makes it possible for patients to receive a
diagnosis, treatment plan, and any prescriptions
that may be needed quickly and conveniently.

In addition to engaging and treating patients virtually,

effectively, and quickly, SmartExam reduces the
clinician clerical work burden by automatically
generating chart-ready SOAP notes. Provider time
per visit was reduced from 20 minutes to two to
three. Push alert notifications and an asynchronous
model allow on-call doctors and clinicians the
opportunity to deliver care from any location,
with a typical response time of 10 minutes.

© Bright.md Inc. 2019 All Rights Reserved

 Case Study · Prisma Health Modernizes Patient Care with
Asynchronous Telehealth Solution

Prisma Health enhanced the patient experience

by eliminating wait times and expanding care
beyond the clinic. Patients are able to access
care 24/7 from their phone or other internet-
enabled device, and to receive treatment
and a diagnosis in under 20 minutes

video visit 1%

Where would have PRISMA Health emergency department 2%

patients sought care if SmartExam retail clinic 10%

had not been implemented?*
-in clinic 16%

urgent care 33%

vey responses
scheduled appointments 38%

How Bright.md Software Works— With an industry-leading menu of EMR

Instead of meeting face-to-face with a integration options health systems are able to:
physician, a patient logs in to SmartExam
• Simplify registration workflows
and then answers a series of dynamically
• Keep billing through any existing
adapted questions, based on their responses.
practice management system
Relevant health history is automatically
• Improve patient access and increase utilization
pulled and evaluated from their electronic
• Seamlessly access medications,
medical records (EMR). All information is
allergies, and condition-list data
compared against evidence-based guidelines
• Format SOAP and chart notes
and the results and a provisional diagnosis
• Keep PCPs aware using automatic
and treatment plan are presented to a
notification upon care delivery
provider. The provider makes the ultimate
determination on diagnosis and treatment plan. SmartExam integrates seamlessly with any electronic
medical record system. Its treat-and-triage logic
adheres 100% to clinical protocol best practices.

© Bright.md Inc. 2019 All Rights Reserved

 Case Study · Prisma Health Modernizes Patient Care with
Asynchronous Telehealth Solution

Benefits for Prisma Health— re

The services SmartExam offers enabled Prisma
Health's providers to work smarter, not harder, Patient interview time: <15minutes
Provider time to deliver care: <2 Minutes (avg.)
as well as to administer care to more patients
at the right time and in the right place.

Virtual care and telehealth strategies continue $20

re
to be an imperative for health systems across Online provider care per visit

the country. SmartExam was built to delight re

<15minutes
patientsPatient
and tointerview
supporttime:
health system and 90% would use
Provider time to deliver care: <2 Minutes (avg.) Sm n
provider workflows. The implementation of the re Patient interview time: <15minutes
Provider time to deliver care: <2 Minutes (avg.)
software not only allowed Prisma Health wider-
reaching patient care, but also paid dividends.
Patient interview time: <15minutes 90% would u
Provider time to deliver care: <2 Minutes (avg.) Sm
$20
per visit
Online
Withprovider carePrisma Health maintained
SmartExam, $20
quality as they expanded patient access to per visit
Online provider care
care. They maximized their investment results
$20
and took their healthcare mission to a new per visit
Online provider care
level of success, transforming the healthcare
experience for patients and providers alike.

Sources: aviahealthinnovation.com, prismahealth.org

Bright.md is a venture-backed, privately held
company based in Portland, Oregon, focused
on positively transforming healthcare delivery
for stakeholders on both sides of care, including
leading health systems in North America.

© Bright.md Inc. 2019 All Rights Reserved