English for the World of Work

LESSON PLAN
Tourism / Hotel services

High School Colegiul Economic ‘Costin Kiritescu’, Bucharest

Level Intermediate

Area Tourism / Hotel services

Authors Mihai Florea, Cristina Blanaru, Alina Tanase, Camelia Pavel,

Irina Ghelmeci, Liviu Cristian Banisor

Time 50 minutes
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At the Hotel

I. What kind of tourist are you ?

Here you have types of tourism you can practice according to the domain you are
interested in:

 International tourism  Technical and Scientific

 National tourism tourism
 Urban tourism  Entertaiment / vacation
 Rural tourism  Religious tourism
 Spa tourism  Shopping tourism
 Sport tourism

a) Can you tell what each type is about ?

b) Which of them do you enjoy most when going on holiday ?

II. When you go on holiday, you generally have to choose what hotel to stay
in. Here is some useful information, so that you can make the right choice:

There are many different types of hotel properties, from small places to major
international chains which may vary according to number of stars from 5-7 star
hotels to 1 star hotels.
A hotel’s primary mission is to offer a comfortable room to sleep and usually to offer
other services such as meals and recreation.
There are various types of classifying hotels. Here you have two of these
classifications:

1. airport hotel A. Luxury

2. All suites hotel B. Upscale
3. Conference / convention hotel C. Mid-range
4. Motel D. Budget
5. Resort hotel E. Economy
6. Spa hotel

IV. Look at the list of hotel services below. Make a guess about what type of
hotel it fits.
SERVICES
HOTEL ROOM
Swimming pool Radio / TV
Games room Direct dial telephone
Mini-gym Hairdryer
Sauna / solarium Electric trousers press
Good restaurants Bathrobes
Ironing facilities Mini-bar
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Car park Private bathroom

24-hour laundry service 24-hour room service
Free newspaper Tea and coffee-making facilities
Telefax Air conditioning
Writing desk

V. Hotel services have international codes. Here is a list of such codes. Look at
it, then match the plans mentioned below with their description.

ROMANIA EUROPE USA Code

Cazare Room only European plan (no meals) EP
Cazare cu mic Bed & breakfast Continental plan (room B&BCP
dejun and continental
inclus (simplu sau breakfast)
continental)
Cazare cu mic Room and English / Bermuda plan (room and BP
dejun englez sau American breakfast continental breakfast)
american
Demipensiune Demi-pension, Half Modified American plan MAP
(cazare cu mic board (room and half board)
dejun si cina)
Pensiune En pension, full American plan (room and AP
completa board full board)
(cazare si toate
mesele)

Plan Description
1. American plan A. bed only
2. Demi-pension B. bed and breakfast
3. European plan C. bed, breakfast and lunch/dinner
4. Continental plan D. Bed, breakfast, lunch and dinner

VI. Read the hotel advertisements below.

Which advertisement do you fancy most? Why?

The LANCASTER

Right next to the Champ-Elysees, the Lancaster remains one of the most private and
exclusive luxury hotels in Paris. Since its complete refurbishment in 1996 it has
retained the atmosphere of a 19th century town house where discretion and privacy
combine with luxury and originality. Its unique hospitality and the beauty of its decor
are reserved for resident guests. Few are those – Marlene Dietrich was one – who can
enjoy its luxurious antiques and works of art, Baccart chandeliers and old masters,
and the peace of its pastoral indoor garden patio.
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PICCOLO MONDO

Located in the heart of Bucharest residential district, 5 minutes to Piata Victoriei, 5

minutes from RomExpo, 10 minutes from downtown and less than 20 minutes to
Otopeni International Airport.
As the name suggests, you will find here a small world of good taste and pleasure.
Our highly professional team assures your complete comfort and satisfaction. Step in
and enjoy all the things we offer you.

There are 18 special rooms and 3 suites and no room looks the same by its
architecture and the interior design. All rooms are provided with internet access,
cable TV, air conditioning, minibar, international phone, 24-hour room service. The
hotel also provides a parking area.

PLAZA ATHENEE

Plaza Athenee symbolizes good living, luxury and Parisian sophistication.

The 188 rooms and suites are furnished in the greatest classical 18th century
tradition, except for the top two floors which successfully experiment with an Art
Deco style. The Plaza Athenee is of course very famous for its courtyard garden, the
Gobelins gallery and the bar du Plaza Athenee, where the Paris smart set regularly
meet.
Connoisseurs have long recognized the „Regence” gastronomic restaurant as one of
the finest tables in Paris, while at the „Relais Plaza”, fashion celebrities and business
people enjoy traditional French cuisine. This figurehead of Parisian palatial residences
was entirely renovated in 1999 and cleverly combines resolutely modern amenities
with its legendary style.

DALIN HOTEL

Is located downtown Bucharest, 900 m from „kilometer 0”, two minutes away from
the Chamber of Commerce and Industry, two minutes from „Casa poporului” (the
House of the People), or twenty minutes from Otopeni Airport. The hotel is built on 5
floors with rooms furnished in fashionable style, provided with travelling up to date
appliances and equipment meant to offer all necessary conveniences to the tourists
and the business people that are travelling through Bucharest. The hotel’s restaurant
has a capacity of 60 seats and proposes international cuisine. The bar is open 24
hours a day.

INTERCONTINENTAL PARIS

In this luxury hotel with its illustrious past, faithful to the best Paris hotel traditions,
you are exceptionally situated at the heart of Paris between the Louvre and the
Champs-Elysees, with the Places Vendome and Concorde for neighbours. All rooms
and suites have been decorated in keeping with original architecture, and naturally
equipped with all modern conveniences. The sumptuous reception rooms are some
of the finest in Paris. From spring to autumn the indoor garden houses the „La
Terrasse Fleurie” restaurant.
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VII. Find the words/phrases that do not occur in the texts you have read:

luxury, single room, chandeliers, mini-gym, businessmen, patio, cuisine, parking,

gastronomic, furnished, sumptuous, hairdryer, demi-pension, 24-hour laundry service.

VIII. Answer the following questions:

a) What famous person was a guest of the „Lancaster Hotel”?

b) What is the name „Piccolo Mondo” suggestive for ?
c) What does the “Plaza Athenee” symbolize ?
d) What type of cuisine does the “Dalin” hotel propose?
e) What did you find out about “La Terrasse Fleurie” when reading the text ?
f) If you were to choose one of the places the texts present, which of them would you
choose? Why?

IX. Answer by true (T) or false (F):

 The “Lancaster” is one of the most private and exclusive luxury hotels in Paris.
 The “Piccolo Mondo” is situated in Brasov.
 The “Plaza Athenee” has 188 rooms.
 The “Dalin” hotel is built on 10 floors.
 In the “Intercontinental Paris” all rooms and suites have original architecture.

X. For you to understand better what you should do for a reservation, we’ll
imagine a telephone conversation between a client and a receptionist. Fill in the
gaps with suitable phrases from the box below:

R: Good morning.......................(1)?
C: Yes, I’d like...........................(2).
R: When exactly.........................(3) ?
C: From Tuesday the 15th to Friday the 18th ................(4) on Friday morning.
R: All right. We have a few double rooms available between those dates.
C: .................(5) in the room?
R: Certainly. We have satelite TV and telephone in every room.
And o course, we offer room service.
C: What other facilities does the hotel provide?
R: We have a restaurant and bar, beauty sevices, newstand and shops.
C: That sounds fine. Then how do I book?
R: Just.........(6), and we’ll keep your reservation until 10 p.m. on Tuesday.
C: My name is Bill Howard.
R:Very well, Mr. Howard, we will..................(7)
C: Ok. Thank you. Good bye.
R: Good bye, Mr. Howard, .................(8)
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 to book a double room for 3 nights next week

 do our best to make you feel comfortable
 the Plaza Athenee reception. May I help you
 I’ll be leaving
 is there a televison
 give me your name, sir
 do you wish to stay
 we’ll be waiting for you on Tuesday

XI. It is important, if you face problems during your stay at a hotel, to know
whom you should complain to. Here you have a hotel organization chart.

General Manager

Assistant manager

Head Chef Head Head receptionist Head waiter Bar Operatives

housekeeper

Second Chambermaids’ Receptionist Waiter Pantry Operative

Chef cleaners

Porter
(Day/Night)

Can you think of the types of complaints that should be addressed to each of these
positions? Write complaint sentences, one for each of these positions and specify to
whom you are addressing your complaint.

XII. PROJECT WORK

Work in groups. Each group imagine you represent the staff of a hotel. Choose a
name for your hotel and its type. Design an offer so as to attract tourists to stay at
your hotel. Next class, present it in front of your colleagues.