Nama Kelompok : 1.

FINA NOPIYANTI (15)

2. SITI WULANDARI (32)
Tingkat : IA

Unit 11

SERVICE DEPARTMENT

(continued)

Many community, even some government hospitals, have an active volunteers program,
comprising people from the community who do a variety of jobs that improve the quality
of life for petients and that free hospital professionals. They may escort patients for
treatment, service and the patients’ library or operate a gift shop or thrift shop to raise
money.

Administrative services

Running a hospital requires the same expertise as managing any other business, and
administrators havr a variety of educational backgrounds and talents depending on the
positions they hold. Whether in patient accounts, utilization of beds, purchasing and
inventory, or running the physical plant, keeping accurate and easily retrievable record is
an important part of successful administration, and computers play an ever increasing
role in that area. A knowledge of law and public relations expertise are also valuable
attributes.

The admitting office in the first introduction to the hospital for more patients. This office
is responsible for keeping track of empty beds and scheduling patients for admission.
Admission personal interview incoming patients, fill out their non-medical records, and
arrange for them to be escorted to their rooms.

In the medical records office, the patient’s complete medical record from admission
through discharge is kept under a number assigned to that patient. The record includes an
initial evaluation, nurses and physicians notes, test findings, medicantions and a
discharge note. Each patient is issued a card with his or her number, and any future
admission to the hospital would be under the same number.

Suzanne H. Javin

SPECIAL TERMS

Term English Indonesian

Accountant The one maintaining the Bagian yang mengurus
financial record and catatan keuangan dan
statistical report laporan statistic (akuntan)
Executive housekeeper The hospital department Dapertemen rumah sakit
observing a large staff of yang mengepalai sejumlah
janitors and amid who besar petugas kebersihan
keeps the hospital clean. yang menjaga rumah sakit
(kepala bagian kebersihan).
Medical librarian The employee trained in Karyawan berkualitas ilmu
library science who perpustakaan yang menjaga
maintain the hospital perpustakaan rumah sakit
library. (pustakawan).
Personnel office the division concerned with Bagian yang berkaitan
hiring and firing dengan urusan
employees. memperkerjakan dan
memecat karyawan (bagian
personalia).
Physical plant The division in charge of Bagian yang bertugas
maintaining the equipment, memelihara
buildings and grounds of perlengkapan,gedung, dan
the hospital. lingkungan rumah sakit
(bagian pemeliharaan
sarana).
Public relation A division of the hospital Bagian rumha sait yang
establishing and bertugas membangun dan
maintaining a good public mempertahankan citra public
image for the hospital. yang baik untuk rumah sakit
(bagian hubungan
masyarakat)
Purchasing and inventory The hospital department Bagian rumah sakit yang
that buys equipment and memberi peralatan dan
supplies for the hospital. persediaan untuk rumah sakit
(bagian sarana dan
prasarana)
Social service Deal with the personal Layanan yang berurusan

Voluntary program
problems of the patients. dengan masalah pribadi
pasien (bagian pelayanan
social)
Program done by people Program yang dilakukan oleh
who choose to do it without orang-orang yang memilih
being paid. menjalankan program itu
tanpa dibayar.

Vocabulary Review

Cross the correct phrase to fill in the blank spare of each of the following sentence a, b, c,
or d!

1. To build a bigger canteen building is the duty of …. Of the hospital.

a. The physical plant
b. The accountant
c. The public relation
d. The purchasing and inventory
2. To make good relationship among the workers in the hospital is the responsibility
of…
a. The personnel office
b. Social service
c. The public relation
d. Voluntary program
3. … oversees the nurses in the cleanliness of rooms in the hospital.
a. Admitting office
b. Executive housekeeper
c. Social survive
d. Purchasing and inventory
4. The hospital can run very well because many .. are done so that the hospital does not
spend a lot of money.
a. Social service
b. Medical record
c. Accountants
 d. Medical librarians
5. That … determines your application whether you will be accepted as a worker in the
hospital or not.
a. Public relation
b. Social service
c. Personnel office
d. Executive housekeeper

DISCUSSION QUESTIONS

Discuss the following question with the class!

1. What the many community and government hospitals have active voluntary program for?
2. How may they do to achieve their purposes?
3. What kinds of education background does a big hospital not expertise to work in the
administrative service? Gice examples.
4. What is the admitting office responsible for?
5. What does a medical record contain? Why do you think the admission card number is
important?

USING ENGLISH

Structure focus: relative pronoun

Combine the following pairs of sentences using the correct relative pronoun!

e.g. I want to return the doctor?

I showed the book to you yesterday.

I want to return his book which I showed to you yesterday.

1. Do you know the doctor?

He is standing over there.
2. I want to discuss the problem.
The problem are difficult for me to solve.
 3. Do you know Mr.Brown?
His house is not very far from the hospital.
4. He bought the medicine yesterday.
It has been expired for a long time.
5. This is the hospital.
I was taken to it when I got accident last month.

Communication focus: calling a patient-support-service nurse

Clinic : hello, chilldren’s clinic.

Mother : hello. Could I speak to a consulting nurse please?

Clinic : yes, hold one moment please.

Mother : ok.

Nurse : hello, how can I help you?

Mother : my son isn’t feeling well and I’d like to get some advice.

Nurse : what seems to be the problem?

Mother : well,he has been coughing for several days now. I’m wondering if he should
come in and see the doctor.

Nurse : how old is he?

Mother : he is 3 years old.

Nurse : does he have any other sumpyoms like fever, runny nose, or loss of appertite?

Mother : no, actually other tha the cough,he seems healthy, I am concerned though,
because some of his sister’s friends have whooping cough and I know that it can be very
contagious. Isn’t that a pretty serious illness?

Nurse : it can be serious with babies. Has your son been immunized against whooping
cough?
Mother : I’m not sure. He did get all of the suggested vaccinations. I will look it up in our
record.

Nurse : if he has been immunized recently, it is very unlikely that he would catch
whooping cough, even if he has been exposed.

Mother : sounds like I don’t have to worry about that, but what shall I do about his cough?

Nurse : the cough is probably a viral infection. It will help if you give him lot of fluid
and a hot buth before bedtime. A humidifier is also helpful. Keep an eye on the cough to watch
to see if it gets worse. Call us again if he a fever or if you are still concerned.

Mother : thanks for your advice.

Nurse : you are welcome.