Professional Documents
Culture Documents
My body flinches as my muscles tighten and my heart rate rises. My eyes wander behind the cold
stone counter at the five bodies rushing around the tight space behind the bulky registers trying
to please the long line of customers held together by thick velvet rope. I walk to the end of the
line and simply listen to the world. The sounds of people talking loudly fill my ears.
I loose focus on the voices around me when I hear the all familiar yet horrifying sound. The
sound of milk steaming to a warm and fluffy consistency. I remember the days I would stand
there for hours, drink after drink watching the milk swirl endlessly in the metal pitcher. Two
percent, soy, almond, and skim; they all swirl the same way. Around and around they go. It was
like a never ending white milky abyss that kept my eyes fixated as it turned and turned with no
purpose.
My hands are shaking, is it from the coffee that I had already consumed this morning? No. It’s
fear, it was the fear of being behind that white stoned counter. The fear of feeling the hot coffee
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burn my shaking hands from all the espresso I had consumed before my shift. It was the fear of
being yelled at by a customer for a problem I had no control over. It was the fear of having my
manager over my shoulder screaming at me to hurry. It was the fear of not pleasing. It was the
I shuffle behind the crowed an inch maybe two. The velvet rope hits my clammy skin as
someone gripped the soft velvet and began swinging it around. The light velvet rope felt like an
avalanche crushing the softest parts of my skin. I look down at my arm that was covered in an
abnormal amount of small scars. My hands were no different, scar after scar, cut after cut, burn
after burn my hands look like they lived through a thousand different wars. The razor-sharp
metal on the wire shelves, the heavy metal safe door and the burning hot spigots dripping out
liquid that felt more like lava then coffee to its unexpected victim.
Broken.
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“I’m wondaful thank you for asking.”
I walk over to the condiment bar avoiding the swarm of hot bodies standing by the callout area.
I’m lost in thought again ignoring the heat radiating off the body next to me, how many people
asked me how I was doing? How many people actually cared. Of course, there were a few people
who cared but honestly, when was the last time I ever genuinely smiled at someone and said I’m
good. I went to training after training to learn how to connect with customers, but what if they
never wanted to connect with me? What do I do then? Smile. Fake a smile and lie. Don’t show
them weakness. If you show them weakness, they’ll eat you alive. They’ll rip your flesh from
your body, your joint from your bones and drain the marrow within. Smile. Keep going.
The countertops were sticky and covered in a light film of sanitizer. The skin between my fingers
begins to sting at the memory of washing dirty dishes over and over again until the harsh
chemical ate away at my sensitive flesh leaving them dry and cracked. Self-conscious. My dry,
cracked bleeding hands left me no other option but to hide them. Keeping my battle wounds
hidden from the world. The small drops of syrup covered the counter like sticky confetti. I was
reminded of the way it stuck to my arm hair creating a white circle of crystalized freckles up my
arm. I used to pull them off my skin taking chunks of hair along with them, the pain reminded
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“Finally.”
I move my way through the bodies of people in front of the exit, the shaking in my hands, the
trembling in my body and the racing in my heart begin to subside. I take a sip of the sweet
nectar. The brown water, the hot milk, and the sweet taste of the seasonal pumpkin syrup. I calm.
The feeling of being able to walk away, takes all the anxiety and fear from my body. The
pressure behind those glass doors grew in me every day until the pressure finally released like a
steam wand pushing air deeper and deeper into the metal pitcher. Hotter and hotter, the
Now again.
Do it again.