BANK MANAGEMENT

CIA 3

SERVICE LEARNIING FINAL REPORT

Submitted by:

AZHAR CHECKOT SHIRAJ : (1928805)

JIJOY VARGHESE : (1928809)

PAUL JIJO : (1928818)

IRENA MIRIAM SANIL : (1928839)

IRENE MONISHA : (1928840)

1-MBA FM

Department of Management Studies

2019
 FINAL REPORT

INTRODUCTION

The 3-week service learning comes to an end this week. The 1st week involved identification
of the beneficiaries, the 2nd week teaching the beneficiaries and the final week involves
overseeing whether the beneficiaries learned the concept of digital payment through the
BHIM app by asking them to perform the transaction themselves.

The five members in our group identified 10 beneficiaries and taught them how to undertake
digital payments through the BHIM app. This week we asked them to perform the transaction
in our presence to check whether they have benefited from the service learning teachings.

BHIM APP

Bharat Interface for Money (BHIM) is an app

that lets you make simple, easy and quick
payment transactions using Unified Payments
Interface (UPI). You can make instant bank-to-
bank payments and Pay and collect money using
just Mobile number or Virtual Payment Address
(VPA). The concept of BHIM android app is
simple – ensure the availability of money transfer
option for each and every individual through
readily available mobile technology. To facilitate
this, the BHIM app features the use of the user addresses same as UPI, which is expected to
provide a uniform payment platform for sending and receiving money from one bank account
to another via phone.

Many experts have called the BHIM app, the BHIM UPI app and it is essentially true as the
app is based on the UPI or Unified Payments Interface developed by the NPCI (National
Payments Corporation of India). Being based on the same technology as the earlier UPI, the
new BHIM mobile app can even be used by novices to send money to their near and dear
ones in seconds. Even better, unlike earlier apps, you no longer need to provide beneficiary or
your own bank details again and again as the app maintains a readily-accessible confidential
record of all previous beneficiaries as well as the details of the sender’s account.
BENEFITS DERIVED FROM BHIM APP BY THE BENEFICIARIES.

 All In One App For All Bank Accounts:

The biggest USP for BHIM is that it works across all banks and users do not need to use
separate apps in case they have multiple accounts in different banks. So, if a user has bank
accounts in 3-4 UPI enabled banks, and then BHIM will join all his banking functions, and
enable cashless transactions by saving time and hassles of having multiple mobile wallet
accounts.

 No Internet Connectivity Required:

The BHIM App can transfer funds from one bank account to another without an internet
connection. For that, you need to dial *99# from a mobile phone, and this will show a
welcome screen with seven options - to send money, check your balance, or see transaction
history. So, with BHIM app, a non-smartphone user can also do any transaction from
anywhere.

 Government-backed App:

The BHIM app is backed by the government of India which makes it the most secure and
reliable cashless payment option.

 Authentication & Security:

The BHIM app has three level authentications, which makes it more secure option from a
customer point of view. The three levels of authentication include device ID or mobile
number, the bank account which you are linking to this app and third the UPI Pin to complete
the transaction.
SETTING UP BHIM ACCOUNT

BENEFICIARIES:

Azhar Checkot Shiraj identified:

1. Das who was a driver as 1st beneficiary.
2. Pannathat Krungkrai as 2nd beneficiary

Jijoy Varghese identified:

1. Jo Junsu from South Korea as 1st beneficiary.
2. Arun who was a running a coffee shop as 2nd beneficiary.

Paul Jijo identified:

1. Lee Young Chan from South Korea as 1st beneficiary.

2. Jobin who was a worker in a coffee shop as 2nd beneficiary.

Irena Miriam Sanil identified

1. Bloom as 1st beneficiary.

2. Tenzin Wang Mo as 2nd beneficiary.

Irene Monisha identified:

1. Sohan who was a security guard as 1st beneficiary.
2. Somnang Horn as 2nd beneficiary.
  Azhar Checkot Shiraj identified:

Das who was a driver as 1st beneficiary.

Pannathat Krungkrai as 2nd beneficiary

Azhar Shiraj approached Driver Das and Driver Kumar of Christ Deemed to be University on
Friday, the 30th of August 2019 for enlightening them regarding the use of BHIM app. On the
first visit they were enthusiastic to know about it but didn’t have their debit cards with them
for the process. They agreed to bring their debit cards two days later and allowed me to install
BHIM app in Mr. Kumar’s phone, while Mr. Das had a feature phone. I tried to activate the
BHIM services on Mr. Das's phone as he had his debit card with him using *99# but it didn’t
work. I told him that I’ll figure out the issue by the time I meet him the next time. They
agreed to meet me on Monday with their debit cards. We helped him to study the basic
banking by the use of *99#..

2nd beneficiary was Gaas (Pannathat Krungkrai), who is an International student at Christ
Deemed to be University who hails from Thailand. He was not familiar to such apps before
coming here and he wanted to use the BHIM app but didn’t understand how and what. I
explained it to him and set up the app with his SIB smart card and he grasped it quite fast. He
is now a happy user of BHIM.

 Jijoy Varghese identified:

Jo Junsu from South Korea as 1st beneficiary.

 Arun who was running a coffee shop as 2nd beneficiary

Jo Junsu from South Korea was the 1st beneficiary of the BHIM app. He was aware of the
application but he is not interested in doing transactions with the app. We teaches about the
various benefits of the application by installing the application in his smart phone and
transacted money to his friends account with this application. Now he is very interested in
this BHIM app and currently using it.

Arun who was running a coffee shop was the 2nd beneficiary. He grabbed the concepts of
BHIM app with ease. Firstly he is not interested in this digital payments, after knowing the
benefits and easy in transcating money he is interested with registering the BHIM app and
currently he is using it with easy.
 Paul Jijo identified:

Lee Young Chan from South Korea as 1st beneficiary.

Jobin who was a worker in a coffee shop as 2nd beneficiary

Lee Young Chan from South Korea was the 1st beneficiary he is foreign student who studies
in Christ University, Bangalore for Bachelors in Business Administration. Even though he is
aware about payments app, what he knows is more about apps in South Korea and not well
aware about payments app in India. Through this assignment we were able to introduce him
to payments app in India and made him aware of how he can link his debit card to the
payments app to make easy online transactions.

The other beneficiary is Jobin; He is a worker in a tea shop near Christ University, Bangalore.
He has a bank account with a debit card, but has never used a payments app. Through this
assignment we were able to teach him how he can use a payments app and were able to make
him understand how easy the entire process was. Now he is using the BHIM app easy.

 Irena Miriam Sanil identified

Bloom as 1st beneficiary.

Tenzin Wang Mo as 2nd beneficiary

Bloom from Thailand who is currently a student from Christ University was the 1st
beneficiary. She was enthusiastic to know more about BHIM and to install it on her phone.
But unfortunately when we tried to enter the bank account on the app the server was down.
We had to suspend our efforts for the day. She met me in the next day and we tried the
process from where we got stuck. We could successfully activate the BHIM services. She
insisted that I helped her to enable her SIB mirror services too. We helped her to set it up too.
She is using both the services now and that we could help her.

Tenzin WangMo from Tibet who is an International student at Christ University was the 2nd
beneficiary. We told her about its features and it’s uses and she was convinced about it was
ready to install it on her phone. When asked she told me that they don’t have this kind of
services in their country. She used her debit card and her mobile number to activate its
services. She herself did all the necessary steps to activate it under my guidance and was
quite happy to know that she had some cash balance in her account. A couple of days later
when I met her she said that she found it convenient to use the app and is happy about it.
  Irene Monisha identified:
Sohan, who was a security guard was the 1st beneficiary.

Somnang Horn as 2nd beneficiary

Mr. Sohan Kumar is a security guard in my building was the 1st beneficiary. I explained about
BHIM app its uses. Since he knows only Hindi, the regional language Hindi was selected for
doing the transactions. He was interested to know about this banking service which would
help him a lot as his family lives in his village. Transfer of funds and payment of bills will be
easy for him. Now he is enjoying the benefits of BHIM app.

Mr. Somnang Horn from Cambodia studying in Christ University was the 2nd beneficiary. He
was excited to use the BHIM app and I helped him register. We explained about the benefits
of application and various services offered by the app. He registered with the BHIM app and
using the app currently for the banking transactions.

CONCLUSION

The service learning was undertaken with an intention to promote a cashless society, a dream
of our honourable Prime Minister Narendra Modi. In the era of smartphones, the beneficiaries
were unaware of such valuable apps available at their disposal with which their lives can be a
lot easier and convenient. After learning about the BHIM hopefully the beneficiaries make
use of the app for future transactions, on top of that they may receive benefits such as cash
backs. The beneficiaries will truly be benefited but we as students made a small contribution
towards a cashless society. The initiative was truly fruitful and rich experience for us and the
beneficiaries.

REFERENCE

Google drive link:

https://drive.google.com/drive/folders/19sXDUnL8i4sRbk3u5lQR_gU4koD070vy?usp=sharing