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Enable scanner port is grayed out in Internal Scanner
How to get the scanner to com
options on an Intermec Mobile Computer
municate via virtual COM port /
USB serial driver
21-Apr-2016 • HSM Article
(/s/article/How-to-get-the-sca 151,04K
nner-to-communicate-via-virt
ARTICLE NUMBER LAST MODIFIED DATE ual-COM-port-USB-serial-dri
000042758 2/04/2017 13:46 ver)

QUESTION/PROBLEM The scan button on the Interme

Enable scanner port is grayed out in Internal Scanner options on an c Mobile Computer keypad doe
Intermec Mobile Computer. s not trigger the scanner when
Unable to enable the scanner port on Intermec Mobile Computer. pressed.
1,32K
Internal scanner not working on Intermec Mobile Computer. (/s/article/The-scan-button-o
Internal scanner port missing from the Intermec Mobile Computer n-the-Intermec-Mobile-Comp
uter-keypad-does-not-trigger
APPLIES TO -the-scanner-when-pressed)

• Mobility Hardware: CK3x(xx), CK7x, CN3(x), CN4(x), CN5x,

Honeywell handheld computer
CN7x, CS4x
s exhibit no scan light or scan
• Operating Systems: WINDOWS Mobile 6, Windows Mobile 6.1,
beam
Windows Mobile 6.5, Windows Embedded Handheld 7,39K
(/s/article/Honeywell-handhel
d-computer-exhibit-no-scan-l
RESOLUTION ight-or-scan-beam)
The issue can be caused by one of two reasons:
1. The firmware of the device is corrupted. In this case, there are 2 How to interface between Dolp
steps that can be tried: hin device and a Personal Com

• Clean boot the device. This will restore the device to its factory puter?
21,06K
settings and refresh the corrupted files. The 'Scanner Port' option (/s/article/How-to-interface-b

should be enabled by default. This may work but the issue might etween-Dolphin-device-and-
a-Personal-Computer)
reappear.
• Reflash the firmware of the device. This reinstalls the Operating
System of the device and all of the drivers and replaces the Intermec mobile devices with s
corrupted files. The 'Scanner Port' option should be enabled by can handle attachment does n
default. ot trigger scanner on.
(/s/article/Intermec-mobile-d 863
2. If the above steps did not resolve the issue, there is an hardware
evices-with-scan-handle-atta
issue with the device. In this case the 'Intermec Service and
chment-does-not-trigger-sca
Repair' department must be contacted to initiate an RMA.
nner-on)

1,63K
Mobile Computers How to check what decoding li
(/s/topic/0TOA0000000Tp31OAC/mobile-computers) censes are activated on the sc
anner.

Enable scanner port is grayed out in Internal Scanner options on an Intermec Mobile Computer
 Page 2 of 3
(/s/article/How-to-check-what
-decoding-licenses-are-activ
ated-on-the-scanner)

How to enable/disable the ]C1

Code 128 identifier on Honeyw
ell Intermec handheld compute
rs?
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Various USB interface option di

fferences.
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Enable scanner port is grayed out in Internal Scanner options on an Intermec Mobile Computer
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Enable scanner port is grayed out in Internal Scanner options on an Intermec Mobile Computer