Personal Development

"Changing yourself changes everything"
Personal Development
Courses
Professional Development Training has a specialised division of Personal

Development experts that will tailor the delivery of any of the courses to be
specific to your situation and learning needs
Personal Development Courses
Active Listening Training-The secret of Anger Management Assertiveness and Self
great communicators! Workshop Confidence Training
Communication Skills Training Course Creative Problem Solving Public Speaking Training
Training
Stress Management Course Emotional Intelligence (EQ) Body Language Training
Dealing With Difficult People in the Work-Life Balance Training Organisational Skills Training
Workplace
Goal Setting and Getting Things Done Influence and Persuasion at
Training Work Training
Improve Yourself As A Professional And As
An Indivdual
Professional Development Training has a specialised division of Personal Development experts
that will tailor the delivery of any of the courses to be specific to your situation and learning
needs.
Our extensive curriculum in Personal Development, outstanding depth of trainers across the
country and diverse range of industry experience means that pd training is the best choice for
Personal Development courses.
pd training will exceed your expectations and help you achieve the results you are seeking.

Active listening is the key to effective communication.
In this Active Listening training course you will learn how to listen, understand and then respond. Using these techniques
you will become a more effective communicator in all situations.
Pd training's active listening training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra,
Parramatta and Perth.
Active Listening Training-The secret of great communicators! Course Outline

Foreword:
Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and
interested and providing feedback to the speaker so that he or she knows the message was received.
This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you
will transform your personal and professional interactions and lead to more rewarding and meaningful communication.
Outcomes:
In this course participants will:

Engage more effectively through actively listening
Understand the difference between ‘hearing’ and ‘listening’
Learn the techniques to listen actively
Increase their awareness of communication behaviours
Understand how emotions effect their ability to listen
Learn to paraphrase and restate for clarification
Be able to manage and encourage constructive collaboration
Active Listening Training Course - Lesson 1 Active Listening Training Course - Lesson 2
How Well do you Actively Listen? What affects Listening?
Let's test your active listening ability The role of the speaker
Why are you not listening to me? The role of the listener
Our inner voice-over rule Reading non-verbal communication
Using questioning skills
Feedback
Determine your Communication Behaviours High Emotion - Low Intelligence
Establish your behavioural style in different situations So what does it mean when I become emotional?
Do you give up or bulldoze through? How does it affect my listening skills?
But isn't your way right? How does it affect the listening skills of others?
Steps to Improve your Active Listening Tips and Tricks to Manage a Brainstorming Environment
Learn to live in the moment Stay in control
Learn to like/love/gain respect Generate better ideas through collaboration
Listening is also interpreting

Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental if not understood and controlled.
Mange your anger, reduce your stress and improve your personal and work relationships with this Anger Management
course from pd training.
Many people take this course to show they are 'working on things' for courts and their workplaces. While we are not
aware of a magistrate not accepting this course, each magistrate will make their own judgement based on each individual
situation.
We will welcome you to an Anger Management training course in Brisbane, Sydney, Parramatta, Melbourne, Canberra,
Adelaide or Perth.
Anger Management Workshop Course Outline

Foreword:
Benjamin Franklin once said, "In this world nothing can be said to be certain, except death and taxes." We would add a
third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships,
and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have
constructive approaches to manage it effectively.
This Anger Management Training program will help teach participants how to identify their anger triggers and what to do
when they get angry.
Outcomes:

Gain a better understanding of anger and the natural anger cycle
Gain insight into the "fight or flight" response that triggers anger
Understand the realities of anger
Learn about helpful and unhelpful ways of dealing with anger
Master strategies for gaining control of anger in all situations
Discover some productive ways of "blowing off steam"
Learn how to improve home and work life by managing anger better
This Anger Management Training Course has been Officially Endorsed by the Australian Counselling Association

Anger Management Training Course - Lesson 1 Anger Management Training Course - Lesson 2
Understanding Anger Do's and Don'ts
The cycle of anger Unhelpful ways of dealing with anger
Understanding fight or flight Helpful ways of dealing with anger
Common myths about anger
Gaining Control Separate the People from the Problem
A word of warning Objective vs. subjective language
Using coping thoughts Identifying the problem
Using relaxation techniques Using "I" statements
Blowing off some steam
Working on the Problem Solving the Problem
Using constructive disagreement Choosing a solution
Negotiating tips Making a plan
Building consensus Getting it done
Identifying solutions
Personal Plan The Triple A Approach
Understanding hot buttons Alter
Identifying your hot buttons Avoid
A personal anger log Accept
Dealing with Angry People Pulling it All Together
Understanding the energy curve Process overview
De-Escalation techniques Putting it into action
When to back away and what to do next
This Assertiveness and Self-Confidence Training Course empowers people with the confidence to be 'heard'. In this
training course, you will learn techniques to communicate in a polite and assertive way, without feeling or appearing
pushy.

People tell us that this course has changed their lives.

Join an Assertiveness and Self-Confidence Training Course, or have a trainer come to your workplace in Brisbane,
Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth.

Assertiveness and Self Confidence Training Course Outline

Foreword:
Assertiveness and Self-Confidence are two skills that are crucial for success in life. If you don't feel worthy and/or you
don't know how to express your self-worth when communicating with others, life can be very unfulfilling.
In this Assertiveness and Self-Confidence Training Course, people learn how to become more willing and able to
communicate, share their opinions and get more proactive in shaping their life and interactions with others.
Whether it is learning how to say ‘I believe’, telling yourself ‘it’s ok to give it a go’ or getting better at saying ‘No’, this
course will empower you and help you in many aspects of your life.
Outcomes:
Understand what it means to be assertive and self-confident
Learn that it's okay to speak up and to stand up for what they believe
Gain techniques to confidently express opinions and needs
Learn to say 'no' without being rude or seeming disinterested
Recognise that you are important and that your opinions are valid and worthy of consideration
Learn to identify and eliminate negative thinking and self-talk
Become a more effective communicator
Learn to set achievable goals in-line with personal values
Discover how to "feel the part", "look the part", "sound the part" and "become the part"
Be able to recognise and deal with difficult behaviours in other people
Assertiveness & Self Confidence Training Course - Assertiveness & Self Confidence Training Course - Lesson
Lesson 1 2
What does Self-Confidence mean to you? Obstacles to our Goals?
What is assertiveness? Types of negative thinking
What is self-confidence? Case study
The four styles Personal application
Lesson 3 4
Communication Skills The Importance of Goal Setting
Why goal setting is important
Listening and Hearing: They aren't the same thing Setting SMART goals
Asking questions Our challenge to you
Body language
Lesson 5 6
Feeling the Part Looking the Part
Identifying your worth The Importance of appearance
Creating positive self talk The role of body language
Identifying and addressing strengths and weaknesses First impressions count
Lesson 7 8
Sounding the Part Powerful Presentations
It's how you say it What to do when you're on the spot
Sounding confident Using STAR to make your case
Using "I" messages
Lesson 9 10
Coping Techniques Dealing with Difficult Behaviour
Building rapport Dealing with difficult situations
Expressing disagreement Key tactics
Coming to consensus
The ability to communicate effectively can have a profound effect on your personal and professional life.
This communication skills training course provides you with practical, effective tools to enable clear and effective
communication in all situations.
This engaging and highly practical training course is available now throughout Australia, including Brisbane, Sydney,
Melbourne, Adelaide, Canberra, Parramatta and Perth.
Communication Skills Training Course Course Outline

Foreword:
This communications training course helps people communicate appropriately and clearly in all situations. This is a great
course for everyone as the benefits can have a positive effect on every aspect of life. Learn to understand how you
communicate, how others communicate and how to adjust to meet their needs. Discover how effective communication is
greatly improved by understanding communication preferences and overcoming communication barriers.

This interpersonal communication course will ensure your colleagues receive your message clearly and improve your
workplace relationships in general. If you have never completed a communications course of this type you are missing
out on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.
Outcomes:
In this course, participants will:
Gain insight into their personality type and communication preferences, using our proprietary profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise tone
Master the S.T.A.R. method for speaking on the spot
Learn to use body language appropriately
Learn to listen actively and effectively
Gain insight into asking open questions
Become a more effective communicator through the use and application of practical tools
Communication Skills Training Course - Lesson 1 Communication Skills Training Course - Lesson 2
Getting to know yourself - CHOIce Understanding others - CHOIce
What is your personality type? What other personality types are out there?
What are your communication preferences? What are their communication preferences?
What are your communication tendencies? What are their communication tendencies?
Making allowance for others CHOIce and circumstance Understanding Communication Barriers
Consider your approach: An Overview of Common Barriers
What is the receiver's CHOIce? Language Barriers
What type of message are you delivering? Cultural Barriers
Is sensitivity, personal touch, speed, Differences in Time and Place
evidence, privacy or public
acknowledgement most important?
Develop strategies for future application
Paraverbal Communication Skills Non-Verbal Communication
The Power of Pitch Understanding the Mehrabian Study
The Truth about Tone All About Body Language
The Strength of Speed Interpreting Gestures
Speaking Like a S.T.A.R. Active Listening Skills
S = Situation Seven Ways to Listen Better Today
T = Task Understanding Active Listening
A = Action Sending Good Signals to Others
R = Result
Summary
Asking Good Questions Appreciative Inquiry
Open Questions The Purpose of AI
Closed Questions The Four Stages
Probing Questions Examples and Case Studies
Mastering the Art of Conversation Conversational Psychology
Level One: Discussing General Topics Understanding Precipitating Factors
Level Two: Sharing Ideas and Perspectives Establishing Common Ground
Level Three: Sharing Personal Experiences Using “I” Messages
Our Top Networking Tips
"Learn to become part of the solution."
This Creative Problem Solving training course will provide participants with a complete and practical understanding of the
steps involved to analyse, discover and solve problems in the workplace.
Join a Creative Problem Solving training class today, or have a trainer come to your workplace in Brisbane, Sydney,
Parramatta, Melbourne, Canberra, Adelaide or Perth.
Creative Problem Solving Training Course Outline

Foreword:
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend
to use the same type of process to identify and implement the solutions to their problems. This process works for any
kind of problem, large or small.
This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process,
as well as key problem solving tools that they can use every day.
Outcomes:

Understand the complete process of creatively solving a problem.
Learn some key questions to ask when gathering information about a problem
Take home tools to effectively determine what 'the problem is'
Learn to write concrete problem statements
Discover idea-generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blink
method
Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
Learn to perform a final problem analysis and then select a solution
Understand the why's & how's of refining & re-refining a solution shortlist
Learn how to identify the tasks & resources necessary to implement a solution
Understand how to evaluate & adapt solutions to reality
Creative Problem Solving Training Course - Lesson 1 Creative Problem Solving Training Course - Lesson 2
The Problem-Solving Method Problem Definition
Introduction to Six-Step Process Identifying the Problem
Problem Definition PAG vs. PAU
Information Gathering Determining the Scope
Generating Possible Solutions Writing the Problem Statement
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action
Information Gathering Brainstorming Basics
Understanding Types of Information Creating a Creative Space
Identifying Key Questions Setting the Ground Rules
Developing Criteria Generating Ideas
Generating Solutions - Part Two Generating Solutions - Part One
Using the Box Method Logistical Solutions
Using the Six Thinking Hats Using Affinity Diagrams
Using the Blink Method Word Chaining
Evaluating Solutions Selecting a Solution
Developing Criteria Doing a Final Analysis
Using Cost/Benefit Analysis Facts vs. Intuition
Group Voting Refining and Re-Refining the Shortlist
Planning your Next Steps Recording Lessons Learned
Identifying Tasks Planning the Follow-up Meetings
Identifying Resources Celebrating Successes
Evaluating and Adapting Identifying Improvements
This Public Speaking course will help to overcome nervousness, boost confidence, and increase professionalism by
teaching practical tools and techniques that can be utilised straight away. It will provide you with valuable public speaking
skills, including in-depth information on developing an engaging program and delivering your presentation with
confidence and power.
This engaging, practical training course from pd training is available now in Brisbane, Parramatta, Sydney, Melbourne,
Adelaide, Canberra and Perth.
Public Speaking Training Course Outline

Foreword:
Public Speaking consistently ranks as people's top fear (the number 2 fear is normally death, followed by spiders).
Additionally, an astounding 75% of people suffer from speech anxiety. Do you want to change your fear of public
speaking, improve your career, speak with confidence and deliver professional business presentations with impact and
ease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge
benefit to your career.
Whether you are speaking to a handful of people, a small group, or a large audience, this course will cover the details
required so that you have a dynamic presence for any speaking engagement.
Outcomes:
By the end of this course, participants will be able to:
Analyse an audience and tailor the delivery accordingly
Design presentations for maximum impact
Expand on key points to ensure clarity
Master techniques to overcome nervousness and present with confidence
Practice techniques that ensure clear, concise and effective wording is used
Deliver a polished, professional and credible speech
Handle questions and comments effectively
Public Speaking Training Course - Lesson 1 Public Speaking Training Course - Lesson 2
Identifying your Audience Creating a Basic Outline
Performing a needs analysis Outlining the situation
Creating an audience profile Identifying the task that had to be performed
Identifying key questions and concerns Listing the actions you took
Revealing the results
Organising the Program Fleshing it Out
Making organisation easy Identifying appropriate sources
Organisational methods Establishing credibility
Classifying and categorising The importance of citations
Putting it all Together Being Prepared
Writing your presentation Checking out the venue
Adding a Plan B Gathering materials
Reviewing, editing and Re-writing A 24 Hour checklist
Overcoming Nervousness Delivering your Speech - Part One
A word from the boss Starting off on the right foot
Preparing mentally Using visual aids
Physical relaxation techniques Checking the volume of your voice
Appearing confident in front of the crowd
Delivering your Speech - Part Two Questions and Answers
Adjusting on the Fly Ground rules
Gauging whether breaks are Required Answering questions that sound like an attack
Wrapping up and Winding Down Dealing with complex questions
Stress statistics for Australians are on the rise. Global disasters, economic hardships, work, relationships, all combine to
increase anxiety that manifests itself in heart disease, lost work hours and even death.
These Stress Management workshops from pdtraining will teach how to manage stress, how to maximise positive stress,
how to use routines, relaxation techniques and much more.
This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Melbourne, Adelaide,
Canberra and Perth.
Stress Management Course Course Outline

Foreword:
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to
minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful
situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.
Outcomes:
Master the three "A's" of a stressful situation: Alter, Avoid, Accept
Learn what lifestyle elements can be changed to reduce stress
Use routines to reduce stress
Learn environmental & physical relaxation techniques
Learn how to cope with major events
Learn how to use a stress log to identify stressors & create a plan to reduce or eliminate them
Stress Management Training Course - Lesson 1 Stress Management Training Course - Lesson 2
Understanding Stress Creating a Stress-Reducing Lifestyle
What is Stress? Eating properly
What is Eustress? Exercising regularly
Understanding the 'Triple A' approach Sleeping well
Altering the Situation Avoiding the Situation
The First 'A' The Second 'A'
Identifying appropriate situations Identifying appropriate situations
Creating effective actions Creating effective actions
Accepting the Situation Using Routines to Reduce Stress
The Third 'A' Planning meals
Identifying appropriate situations Organising chores
Creating effective actions Using a To-Do list
Environmental Relaxation Techniques Physical Relaxation Techniques
Finding a sanctuary Soothing stretches
Using music Deep breathing
Seeing the humour Tensing and relaxing
Medication
Coping with Major Events Our Challenge to You
Establishing a support system Creating a stress log
Creating a plan Week One: recording events
Knowing when to seek help Week Two: identifying stressors and creating a plan
Week Three: creating new habits
Reviewing and evaluating
Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognise our
behaviours, moods, and impulses, and manage them in a positive way so that we can communicate effectively,
empathise with others, manage stress, overcome challenging situations and defuse conflict.
Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal
goals.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,
Canberra and Perth.
Emotional Intelligence (EQ) Course Outline

Foreword:
Healthy emotions + Clear thinking + Appropriate action = High EQ
Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to
read the style of individuals and adjust your communications accordingly.
This one day training course is useful for anyone who leads or works with other people, no matter what size the
organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-
awareness, self-regulation, self-motivation and empathy and also include interpersonal skills.
Participants will learn to develop and implement these competencies to enhance their relationships in work and life by
increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their
responses to particular situations.
Outcomes:
Define Emotional Intelligence (EQ).
Identify the benefits of emotional intelligence.
Learn the four core skills required to practice emotional intelligence.
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
Successfully communicate with others in a non-verbal manner.
Verbally communicate with others.
Interpret and manage your emotions.
Master tools to regulate and gain control of one’s own emotions
Articulate your emotions using the right language.
Balance optimism and pessimism.
Effectively impact others.
Relate emotional intelligence to the workplace.
Use the concepts and techniques in the workplace.
Emotional Intelligence (EQ) For Professionals Training Emotional Intelligence (EQ) For Professionals Training
Course - Lesson 1 Course - Lesson 2
Getting Started What is Emotional Intelligence?
Housekeeping Items Benefits of Emotional Intelligence
Workshop Objectives Snapshot of Academic Theory of EI & Assessing EQ
The Parking Lot 5 Dimensions of the Trait EI Model
Action Plan Lesson 2 Workbook Activity: EQ Self-Assessment
Self-Awareness (SA) Self-Regulation/Managing Emotions (ME)
Self-Awareness The ‘EQ brain’ and How it Works
Self-Management The Science of Emotions
Seeing the Other Side Amygdala Hijack - What’s Happening Inside Our Head
Giving in Without Giving Up – The Art of Compromise When We Lose Control
Life Positions – You and Only You Can Choose Your Understanding Emotions
Mindset Find Your Self-Control… Take Back Your Amygdala
Lesson 3 Workbook Activities Using Coping Thoughts
Relaxation Techniques
Lesson 4 Workbook Activities
Self-Motivation (M) Empathy (E)
Optimism What are the Barriers to Empathy?
Pessimism Developing Your Empathy
The Balance between Optimism and Pessimism Lesson 6 Workbook Activity
The Power of Re-Framing: The Balance between
Optimism and Pessimism
Lesson 5 Workbook Activity
Social Skills (SS) Skills in Emotional Intelligence
Making an Impact How to Accurately Perceive Emotions
Creating a Powerful First Impression Use Emotions to Facilitate Thinking
Assessing a Situation Understand Emotional Meanings
Being Zealous without Being Offensive Manage Emotions
Traits of a Person with High Social Skills Lesson 8 Workbook Activity
Verbal Communication Skills Non-Verbal Communication Skills
Verbal Communication – Clear Message, Emotionally Body Language
Effective The Signals You Send to Others
Focused Listening It’s Not What You Say, It’s How You Say It
Asking Questions
Communicating with Flexibility and Authenticity
Social Management and Responsibility Wrapping Up
Articulate your Emotions Using Language Words from the Wise
Business Practices Review of Parking Lot
Understand Emotions and How to Manage Them in Lessons Learned
the Workplace Completion of Action Plans and Evaluations
Role of Emotional Intelligence at Work
Disagreeing Constructively

The ability to interpret body language is a skill that will enhance your capability.
This Body Language training course from pd training will enable you to recognise the body language of others while
being aware of what your own body is communicating.
Body Language training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta,
Melbourne, Adelaide, Canberra and Perth.

Body Language Training Course Outline

Foreword:
The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of
communication, and it needs to be practiced like any other form of communication. Whether in sales or management, it is
essential to understand the body language of others and exactly what your own body is communicating.
Outcomes:

Learn how to translate genstures into words
Understand the difference between open & closed body language
Learn how to avoid common body language mistakes
Gain insight into the differences in body language between genders
Understand the signals you're sending to others
Learn the role facial expressions play in body language
Learn how to use body language to strengthen your negotiations
Understand how body language can expose deception
Learn how to match words with movement to instill trust
Body Language Training Course - Lesson 1 Body Language Training Course - Lesson 2
Getting Started Communicating with Body Language
The Parking Lot Learning a New Language
Workshop Objectives The Power of Body Language
Action Plans & Evaluations More than Words
Actions Speak Louder than Words
Reading Body Language Body Language Mistakes
Head Position Poor Posture
Translating Gestures into Words Invading Personal Space
Open vs. Closed Body Language Quick Movements
The Eyes Have It Fidgeting
Gender Differences Nonverbal Communication
Facial Expressions Common Gestures
Personal Distances The Signals You Send to Others
Female Body Language It's Not What You Say, It's How You Say It
Male Body Language What Your Posture Says
Facial Expressions Body Language Business
Linked with Emotion Communicate with Power
Micro-Expressions Cultural Differences
Facial Action Coding System (FACS) Building Trust
Universal Facial Expressions Mirroring
Lying and Body Language Improve Your Body Language
Watch Their Hands Be Aware of Your Movements
Forced Smiles The Power of Confidence
Eye Contact Position and Posture
Changes in Posture Practice in a Mirror
Matching Your Words to Your Movements Wrapping Up
Involuntary Movements Words from the Wise
Say What You Mean
Always Be Consistent
Actions Will Trump Words
Success in dealing with conflicts comes from the understanding of behaviour, its causes and how it impacts us and
others. Approaching difficult people with understanding helps to overcome negativity through positivity. This training
course in Dealing with Difficult People provides tools, techniques, and an understanding that empower you with the ability
to deal with difficult people.
This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney,
Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Dealing With Difficult People in the Workplace Course Outline

Foreword:
During the training course, participants learn how to approach difficult people, understand and influence them so that a
successful resolution can be achieved without negativity and damage.
The course includes training in recognising attitudes and actions that impact others, using effective techniques to deal
with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours,
and more.
Outcomes:
After completing this course, participants will have learned to:
See conflict as communication
Benefit from a confrontation
Prevent problems
Get focused
Deal with theirs and others’ anger
Deal with problems
Understand and use the three step conflict resolution model
Change yourself depending on the situation
Understand people’s behaviours and motives
De-stress when things get ugly
Identify causes of difficult behaviour
Counter negativity with positivity
Discuss problems in groups
Use assertive anger
Plan and practice to handle difficult situations successfully
Dealing with Difficult People in the Workplace - Lesson 1 Dealing with Difficult People in the Workplace - Lesson 2
Getting Started Conflict as Communication
Icebreaker Defining Conflict
Pre-Assignment Review Self-Assessment
Workshop Objectives
Benefits of Confrontation Preventing Problems
To Talk or Not to Talk The Importance of Empathy
Determining Your Involvement Dangerous Misconceptions
Reciprocal Relationships
Getting Focussed Managing Anger
Getting to the Heart of the Matter Coping Strategies
The Three F's Guidelines for Assertive Anger
Dealing with Problems The Three-Step Conflict Resolution Model
Dealing with Problems The Three-Step Model
Causes of Difficult Behaviour Getting the Hang of Things
Practice Makes Pretty Good Changing Yourself
Making Connections Negative vs. Positive Interactions
Dealing with Negative Feelings
Why Don't People Do What They Are Supposed To? De-Stress Options to Use When Things Get Ugly
The Big Questions Belly Breathing
Visualise
Music
Acupressure and Massage
Laughter
General Coping Thoughts When Things Get Messy
Balancing work and life is important to increase productivity and satisfaction in both. This course helps you to manage
your time better and work less while producing better results. It also assists to focus on prioritising tasks, set accurate
and achievable goals, and communicate better with peers at work and family at home.
This training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra
and Parramatta.
Work-Life Balance Training Course Outline

Foreword:
Creating a balance between work and life can be challenging, whereas both demand your attention and energy. When
properly balancing a career and personal life, you become healthier, mentally and physically, with an enhanced lifestyle.
With a work-life balance, you will be able to manage your time better, which will impact various aspects of your life
positively. This workshop will provide you training in focusing on relevant life and work matters, setting practical goals,
and communicating and managing better.
Outcomes:
Understand the benefits of a work-life balance
Recognise the signs of an unbalanced life
Learn about employer resources for a balanced lifestyle
Telecommunicate effectively
Master time management and goal setting
Leave work stress at work, and home stress at home
Work at a home office productively
Manage time
Find the most effective work methods for you
Improve life at home by spending time alone
Draw a boundary between work and home
Create a balance at work and at home
Learn to manage stress
Work-Life Balance Training Course - Lesson 1 Work-Life Balance Training Course - Lesson 7
Getting Started Optional Ways to Work
Housekeeping Items Telecommuting
Pre-Assignment Review Job Sharing
Workshop Objectives Job Redesign
The Parking Lot Flex Time
Action Plan Case Study
Benefits of a Healthy Balance At Work
Why It's Important Leave Home Stress at Home
Increased Productivity Break up Large Tasks
Improved Mental and Physical Health Delegate
Increased Morale Set Accurate Goals
Case Study Case Study
Signs of an Imbalance At Home
Health Risks Leave Work Stress at Work
Absenteeism Turn Your Phone Off
Burnout Take Some "Me" Time
Stress Maintain Your Boundaries
Employer Resources Stress Management
Offer More Employee Control Exercise
Ask Employees for Suggestions Eating Well
Employee Assistance Program (EAP) Getting Enough Sleep
Reward Your Staff Self-Assessment
Tips in Time Management Working in a Home Office
The Urgent/Important Matrix Setting Up a Home Office
Learn to Say No Setting Boundaries
Stay Flexible Dealing with Distractions
80/20 Rule Make a Schedule and Stick to It
Goal Setting Wrapping Up
The Three P's Words from the Wise
SMART Goals Parking Lot
Visualisation Lessons Learned
Prioritising Your Goals Completion of Action Plans and Evaluations
Case Study

Developing good organisational skills is an investment that keeps providing benefits for years. Organisational Skills
Training Course provides knowledge and practice of necessary skills in organising to help achieve better productivity in
less time.
This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney,
Melbourne, Adelaide, Canberra, Parramatta and Perth.
Organisational Skills Training Course Outline

Foreword:
During this training course, participants develop an understanding and use of examining their habits and routines,
prioritising, organising the workspace, and make plans to stay organised. It also helps to identify and remove obstacles to
organisation and productivity such as procrastination.
Outcomes:
This extensive training course helps participants to develop essential skills in organising so that they increase their
productivity, and reduce waste of their time and resources.
Remove the clutter
Place everything in its place
Write down priorities
Prioritise tasks
Use 80/20 rule
Use a master calendar
Set realistic deadlines
Remove or limit time wasters
Cope with things outside their control
Use a day planner
Be consistent
Use paper and paperless storage
Organise work area
Fight procrastination
Organise inbox
Use discipline to stay organised
Organisational Skills Training Course - Lesson 1 Organisational Skills Training Course - Lesson 7
Getting Started Organisation in Your Work Area
Housekeeping Items Keeping Items Within Arm's Reach
Pre-Assignment Review Only Have Current Projects on Your Desk
Workshop Objectives Arranging Your Drawers
The Parking Lot Organise to Match Your Workflow
Remove the Clutter Tools to Fight Procrastination
Just Do It Eat That Frog!
You Don't Have to Keep Everything Remove Distractions
Three Boxes: Keep, Donate, and Trash Give Yourself a Reward
A Place for Everything and Everything in its Place Break Up Large Tasks
Prioritise Organising Your Inbox
Write It Down Setting Delivery Rules
Urgent/Important Matrix Folder and Message Hierarchy
Divide Tasks Deal With Email Right Away
80/20 Rule Flag and Highlight Important Items
Scheduling Your Time Avoid the Causes of Disorganisation
Have a Master Calendar Keeping Everything
Setting Deadlines Not Being Consistent
Remove or Limit the Time Wasters Not Following a Schedule
Coping With Things Outside of Your Control Bad Habits
To Do Lists Discipline is the Key to Stay Organised
Use a Day Planner Stay Within Your Systems
Finish What You Start Learn to Say No
Focus on the Important Have Organisation Be Part of Your Life
Do Quick Tasks Immediately Plan for Tomorrow, Today
Paper and Paperless Storage Wrapping Up
Find a System that Works for You Words from the Wise
Make It Consistent Parking Lot
Make It Time Sensitive Lessons Learned
Setting Up Archives Completion of Action Plans and Evaluations
Case Study
Setting accurate goals helps in the successful fulfillment of tasks. This training course in Goal Setting and Getting Things
Done focuses on understanding goal characteristics, using time management, making a to do list, and handling setbacks.
This course provides the knowledge and skills to complete more tasks and get things done on time every time.
This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney,
Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Goal Setting and Getting Things Done Training Course Outline

Foreword:
During this training course, participants learn to overcome procrastination, develop accurate goal setting skills, manage
time effectively, self-motivated, and accomplish important tasks. These skills translate into increased satisfaction in one's
professional and personal life.
Developing the ability for goal setting and getting things done after this training course helps participants become more
productive, successful, and satisfied.
Outcomes:
This extensive training course helps participants develop important skills to achieve more in professional and personal
life.
Overcome procrastination
Apply the 15 minute rule
Remove distractions
Reward yourself
Start small and build from there
Set realistic deadlines
Use the four P’s of Positive, Personal, Possible and Prioritised
Motivate yourself by remembering success
Use gamification
Track your progress
Manage time
Break up large tasks
Utilise technology
Build on your successes
Chunk, block and tackle
Plan effectively
Use Specific, Measurable, Attainable, Realistic and Timely (SMART) goals
Goal Setting & Getting Things Done Training Course - Goal Setting & Getting Things Done Training Course -
Lesson 1 Lesson 7
Getting Started Tips for Completing Tasks
Housekeeping Items One Minute Rule
Pre-Assignment Review Five Minute Rule
Workshop Objectives Break Up Large Tasks
The Parking Lot Utilise Technology
Lesson 2 Lesson 8
Overcoming Procrastination (I) Increase Your Productivity
Eat That Frog! Repeat What Works
Just Do It Get Faster
The 15 Minute Rule Remove "Should" from Your Vocabulary
Chop It Up Build on Your Successes
Lesson 3 Lesson 9
Overcoming Procrastination (II) "To Do" List Characteristics
Remove Distractions Focus on the Important
Start Small and Build Chunk, Block, Tackle
Reward Yourself Make It a Habit
Set Realistic Deadlines Plan Ahead
Lesson 4 Lesson 10
Four P's of Goal Setting Smart Goals
They Need to Be Positive Specific
They Need to Be Personal Measurable
They Need to Be Possible Attainable
They Need to Be Prioritised Realistic
Timely
Case Study
Lesson 5 Lesson 11
Improving Motivation Mistakes Will Happen
Remember Peak Moments Accept It
Write Down Your Goals Bouncing Back
Use Gamification Adapt and Learn From Them
Track Your Progress If Needed, Ask for Help
Lesson 6 Lesson 12
Wise Time Management Wrapping Up
Urgent/Important Matrix Words from the Wise
The 80/20 Rule Parking Lot
Utilise a Calendar Lessons Learned
Create a Ritual Completion of Action Plans and Evaluations
Case Study
Influence and persuasion extends beyond marketing and sales. It affects almost all processes that include the use of
human resources. This training course in Influence and Persuasion helps to master skills required to influence and
persuade in a variety of areas.
This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney,
Melbourne, Adelaide, Canberra, Parramatta and Perth
Influence and Persuasion at Work Training Course Outline

Foreword:
During this Influence and Persuasion at Work Training Course, participants develop understanding and skills in making
decisions by applying storytelling techniques, planning, using effective persuasion techniques, creating a persuasive
presentation, understanding the nuances of persuasion, and more.
Outcomes:
This short and comprehensive course is the fastest way to develop deep understanding and skills in influence and
persuasion.
Make decisions about using persuasion versus manipulation
Apply the concepts of pushing and pulling when influencing others
Understand persuasion
Prepare to persuade
Describe different techniques for getting persuasive conversations and presentations underway
Make a persuasive presentation by using the 5 S’s
Apply storytelling techniques to extend influence
Leverage concepts of neuro linguistic programming in everyday influence and persuasion
Get off on the right foot
Use various presentation strategies
Use neuro linguistic programming (NLP) techniques
Influence & Persuasion at Work Training Lesson 1 Influence & Persuasion at Work Training Lesson 4
Course Overview Presentation Strategies
Welcome & Introduction Building a Persuasive Presentation
Workshop Objectives Use Storytelling To Persuade
The Difference Between Persuasion, Influence, & Manipulation Intro to Neuro Linguistic Programming
Preparing to Persuade Skill Building
Pushing Versus Pulling Practice Speaking Persuasively
Communicating with Confidence Practice Storytelling
Planning The Conversation
Suspending Their Frame of Reference
Getting Off on the Right Foot Workshop Wrap Up
Building Rapport Workshop Review
Matching Action Plan
Mirroring
Pacing
Leading

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