REASONS TO TAKE THIS TRAING

 Experience enhanced interpersonal relationships

 Achieve improved career prospects
 Boost confidence and self-assurance
 Learn effective conflict resolution
 Achieve proficiency in public speaking and presentations

Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

 Benefits of Being Assertive

 Assertiveness and Conflicts
 Conflict Resolution Model
 Mode
 What Does It Mean to Be Assertive?
 Rules of Assertion
 When to Be Assertive
 Being Assertive in the Workplace

Module 2: Getting Your Point Across

 Presenting Clear Messages

 Ending Conversations
 Gaining Confidence
 Tools

Module 3: Dealing with Difficulty

 Handling Difficult People and Situations

 Art of Saying No
 Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

 Managing Emotions
 Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

 Dealing with Difficult People and Situations

 CLASS Technique
 How to Keep Calm in Challenging Situations?
 Breathing Exercises