ANNA UNIVERSITY OF TECHNOLOGY-CHENNAI 9.

What is Quality council and

For the candidates of (2009-2013) batch Empowerment?
10. What are the main elements of
615-Mahendra engineering college Max: 100
ISO 14000?
TOTAL QUALITY MANAGEMENT Duration:3hrs
MODEL EXAM PART – B 5X
16= 80
PART – A
Answer all the questions
Answer all the questions
10 X 2 = 20 11. (a)(i) 1. How are the quality costs
1. What are the benefits and categorized? (4)
awareness of Total quality 2. Explain various dimensions of
management?. product and service quality. (4)
2. Define quality cost. Mention four
(ii) Explain vision, mission and
categories of quality cost.. policy statements of TQM. (8)
3. Mention the steps in developing
(OR)
quality circle. Name any two popular
awards for quality. 11.(b)(i) Explain the framework of TQM its
4. Mention 5S and its benefits . approach and measures. (8)
5. Explain reliability in series and (ii) Explain customer retention
parallel. strategy and focus of customers (8)
6. Why TPM is required and explain its
benefits.
7. What is FMEA and explain its types. 12. (a) (i) Explain Deming philosophy for
8. Explain about Bench marking and management concepts. (8)

POKA YOKE. (ii) Explain Taguchi’s loss function

(8)
 (OR) 9 413 5
12.(b) (i) Explain the contribution of 10 419 7
Feigenbaum, Ishikawa (8)
(ii) Explain tolerance design and signal to 11 425 12
noise ratio (8)
12 421 8
13.(a)(i) Explain the concept of six sigma.
(8) 13 416 8
(ii) Bonnie baby brand of baby powder is 14 410 6
being packed in 400gms containers by an
automatic filler. Twenty samples each of five 15 414 5
containers were collected and the means and
16 419 3
ranges for the sample is given below:
(8) 17 422 11
SAMPLE MEAN RANGE 18 415 10
NO.
19 410 2
1 414 10
20 405 5
2 408 12
Suggest the control limits for this process.
3 418 9
(OR)
4 415 8 (16)
5 407 9 13.(b) The Apollo hospital has completed a
quality improvement project on the time to
6 405 3
admit a patient using X and R charts. They
7 411 3 now wish to monitor the activity using mean
and range charts. Determine the central line
8 413 10
 and control limits with the latest data in 16 7.0 6.4 6.1

minutes, as given here:

17 5.4 6.5 6.7
SUB OBSERVATION
18 6.6 7.0 6.8
GROUP X1
NO. X2 X3
19 4.7 6.2 7.1

1 6.0 5.8 6.1 20 6.7 5.4 6.7

21 6.8 6.5 5.2

2 5.2 6.4 6.9
22 5.9 6.4 6.0
3 5.5 5.8 5.2
23 6.7 6.3 4.6
4 5.0 5.7 6.5
24 7.4 6.8 6.3

5 6.7 6.5 5.5

6 5.8 5.2 5.0

7 5.6 5.1 5.2

14. (a) (i)Explain the Seven statistical
8 6.0 5.8 6.0
tools with appropriate diagram.
9 5.5 4.9 5.7 (8)

10 4.3 6.4 6.3 (ii) Explain the QFD process.

(8)
11 6.2 6.9 5.0

12 6.7 7.1 6.2 (OR)

13 6.1 6.9 7.4
(b) Explain seven new
14 6.2 5.2 6.8 management tools with suitable
15 4.9 6.6 6.6 diagram.
(16)
15. (a) (i) Discuss in detail the
elements of ISO 9000. (8)
(ii) Explain Quality
management system and its
applicability.
(8)
(OR)
(b)(i)Provide the guidelines for
performance improvement.
(8)
(ii)What is meant by software
quality and employee involvement.
(8)

 ALL IS WELL