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Troubleshooting Overview
IC – 2.9.01
LTE ALU eNodeB Hardware & Troubleshooting Overview IC – 2.9.01
_____________________________________________________________________________________________
Current Version
Replaced Document
Jim Hajjar
Tin To
Approved for
Paul Chory
This document contains information that is proprietary and confidential to QuadGen Wireless Solutions
Inc., which shall not be disclosed, transmitted or duplicated, used in whole or in part for any purpose
other than its intended purpose. Any use or disclosure in whole or in part of this information without
written permission of QuadGen Wireless Solutions is prohibited. Any other company and product names
mentioned are used for identification purposes only and may be trademarks of their respective
owners.© QuadGen Wireless Solutions Inc. All rights reserved
Table of Contents
1. Hardware Overview ............................................................................................ 5
1.1 BBU d2U shelf ........................................................................................... 5
1.2 Controller boards ...................................................................................... 5
1.3 BaseBand Cards ........................................................................................ 6
1.4 Small Form-Factor Pluggables (SFPs) in CPRI ports .................................. 7
1.5 Radio Frequency Modules (RFMs) – Remote Radio Heads (RRHs)........... 7
1.6 LteCells ...................................................................................................... 9
1.7 Remote Electrical Tilt (RETs) ................................................................... 11
1.7.1 Physical RETS............................................................................... 11
1.7.2 Logical RETS ................................................................................ 13
1.7.3 RET Cleanup (clear phantom RETs) ............................................. 15
1.7.4 RET Crossover Cable Info ............................................................ 15
1.8 eNodeB External Alarms ......................................................................... 18
1.8.1 Indoor eNodeB (BTS_Packaging = 0x1B)..................................... 18
1.8.2 Outdoor eNodeB (BTS_Packaging = 0x18) .................................. 19
1.8.3 External alarm operation ............................................................ 19
1.8.4 Configuring External Alarms ....................................................... 20
2. Troubleshooting Techniques ........................................................................... 23
2.1 Disabled LteCells ..................................................................................... 23
2.1.1 eNodeB must be unlocked .......................................................... 23
2.1.2 Lock/unlock the LteCell............................................................... 23
2.1.3 Check that the RRH supporting the LteCell is enabled ............... 23
2.1.4 Check that the bCEM supporting the LteCell is enabled ............ 24
2.1.5 Check the SFP rate type .............................................................. 24
2.1.6 Reset the eNodeB ....................................................................... 25
2.1.7 Identify eNodeB / LteCell Alarms................................................ 26
2.2 RF Verification Testing ............................................................................ 26
2.2.1 Standard 3 sector LTE eNodeB ................................................... 26
2.2.2 Antenna Cross Connected (ACC)................................................. 27
1. Hardware Overview
The d2U contains up to three baseband boards (BB) – either an eCEM or bCEM
1. eCEMs are much older – only support one carrier and one sector. Rarely used in ATT network
2. bCEM support up to 3 sectors (1 Carrier) or 3 carriers (1 sector) in carrier aggregation mode
3. Has nine (9) CPRI ports to connect to up to nine Radio Frequency Modules (RFMs)
4. GPS antenna connection
5. Backhaul connection on BH1 port
700Mhz
RH2XALB12 RRH2x40-07L 109766345 (2 Port)
RRH2x40-07L-AT 3JR38001AA AR2XALB17 (2 Port)
RRH2x40-07L-DE 3JR38037AA RH2XASB29 (2 Port 700D band29)
850Mhz
2x60-850 3JR10601AA RH2XASB05 (2-port)
1900Mhz
2x60-1900 3JR10801AA (2-port)
AA B25A LP HH65A 3JR52701AAAA (4 -port)
2x60-1900A 3JR39501AA (4 port)
AA B25A LP HH65C SA2XCOB02 (4 port IA)
2100Mhz
RRH2x40-AWS AM1 | S1:21 | 109777250 (2-port)
RRH2x40-AWS AM1 | S1:8 | RDEM_READY 109776161 (4-port)
RRHs can be either MIMO 2TX/2RX (“two port”) or 4Port 2TX/4RX. There are some cases where
customer will only use one transmit port (SIMO 1TX/2RX) for DAS. The easiest way to determine if an
RRH is two port or 4Port is to look on 5620SAM GUI.
1.6 LteCells
The LteCell is a logical object used to create a unique LTE carrier in the eNodeB. The LteCell is specific
to a carrier and a sector. The ATT common standard LteCells are
The LteCell is not a physical device. It is a logical object that consists of the following physical objects:
20.0 43.0 18
Power
30.0 44.8 19
40.0 46.0 21
60.0 47.8 22
1.0 30 5
2.0 33 8
2.3 33.7 8
WCS Special Low Power
3.0 34.7 9
3.7 35.7 10
4.7 36.7 11
5.9 37.7 12
7.4 38.7 13
9.3 39.7 14
11.7 40.7 15
14.8 41.7 16
18.6 42.7 17
23.4 43.7 18
24.5 43.9 19
29.5 44.7 19
39.8 46.0 21
58.9 47.7 22
Note that it is possible to have only two RX ports configured with a 4Port RRH. This is where
customer has capped and disabled ports 3&4 on the RRH. Also called 4PortMinus2
configuration
The RRH automatically detects any/all RRHs on it’s AISG/ALD bus and reports it in NEM/GUI so long as
ALDBusScanEnable is TRUE.
An RRH can have no physical RETs reporting – meaning there is no RET detected or installed on the
RRH bus
The RRH can have single-actuator physical RETs (only one RETSubunit) – meaning – there is one
physical RET connected to RRH bus with a single adjustable tilt motor
The RRH can have multi-actuator physical RETs (more than one, usually two RETSubunits) – meaning –
there is one physical RET connected to RRH bus with two (or more) adjustable tilt motors
The RRH can also have multiple RETs each with one or more RETSubunits
One word of caution – Physical RETs are automatically created any time a RET is connected to the
RRH AISG/ALD bus. Once the physical RET object is created – it remains an object under the RRH
forever. In other words, if a RET motor is replaced, the new RET will show up as a new physical RET
object. At the same time, the original RET will remain under the RRH, but will show a “NO CONTACT TO
BOARD” alarm. These leftover RETs are referred to as “Phantom RETs” since they are really no longer
physically present, but do show up on eNodeB as a physical object. The only way to clear these phantom
RETs is by clearing them out of the mib. There is a detailed procedure available that documents how to
do this.
For each physical RET present there needs to be an associated logical RET object on the 5620SAM.
The logical RETs are used to allow the 5620SAM to communicate with the RET motor and set the
appropriate tilt values. Logical RETs are not automatically built (as with physical RET objects). They
must be created with a work order.
Once created, the logical RETs show up under the Ret object on the component view of the 5620SAM
Each logical RET contains a RetSubunit – one for each corresponding physical RetSubunit
The parameter that links the physical RET with its associated logical RET is the serial number of the RET.
The parameter is called “Unique Name” on the physical RET and “retAldUniqueName” on the logical RET.
The logical RET with its retAldUniqueName links to the physical RET that has the exact associated
“UniqueName”. Here is sample logical RET with “retAldUniqueName = KACSF4774053”. Notice it has
already linked to the physical RET on RRH 161 (FRUID 1061231).
Notice – Unique Name is KACSF4774053 – which matches the retAldUniqueName of the logical RET.
The physical RET general tab also shows the logical information if there is a linked logical RET. If there
is no logical RET, the Logical Information will be all empty fields.
The same goes for any RETSubunit under the linked RETs. The logical RetSubunit contains the
antennaElectricalTilt (deg) object that is used to control the tilt angle on the antenna. In this example, the
tilt is set to 3.0 degrees
st
It is also important to note that when the logical RET is 1 created with a workorder, the
antennaElectricalTilt is set to a value of “-90.0” degrees. When the new logical RET is created with the
tilt set to -90.0, when the link is made to the physical RET, the 5620SAM sends a query message to read
the programmed information from the physical RET and populates it into the logical RET.
Current electrical tilt value (and replaces the -90.0 with the current tilt value)
maxElectricalTilt value
minElectricalTilt value
labelAssociateedENB value (if programmed)
labelSectorId (if programmed)
The logical RetSubunit contains a parameter called antennaBandClass. For ATT sites, the QIC sets this
field to equal the RET BSID. The BSID is normally programmed by the TV into the labelAssociateedENB
or labelSectorId. If not programmed, the TV provides a RET worksheet with the BSID. A BSID is
provided for each physical RetSubunit
The logical RET contains a parameter called retFriendlyName. For ATT sites, the QIC sets this field to
equal the RET BSIDs of all the RetSubunits separated by “_”
There is a documented procedure on how to properly program the logical RETs and use automated tools
to generate the RET workorder.
There are some 700L/AWS RRHs that require an adapter cable (crossover) in line with the standard
AISG cable in order to detect the RETs. The adapter cable when used should be installed directly to the
RRH.
Based on RRH inventory data from 5620SAM it can be determined if crossover cable is needed.
The external alarm cabling and hardware varies depending on whether the eNodeB is and indoor rack
mount or an outdoor cabinet.
Connector_Usage - Active or InActive. InActive sets the eNB to ignore and Active sets
the eNB to report the specific alarm wire pair
Alarm_Trigger – OpenOnAlarm or ClosedOnAlarm. This parameter determines when
the eNodeB reports the external alarm. OpenOnAlarm will trigger an alarm if there is an
open circuit on the two wire pair. ClosedOnAlarm will trigger an alarm if there is an short
circuit on the two wire pair.
NOTE – There is a bug with NEM LR14.3 on the 5620SAM. It improperly shows the
alarm trigger on all RRH alarms. This means that if you want a RRH external alarm
to be OpenOnAlarm, you must set it to ClosedOnAlarm (and vice versa) in NEM on
the 5620SAM. This issue does NOT apply to NEM run locally (direct connected to
Also note – many external devices have alarm trigger states of “NormallyClosed -
NC” or “NormallyOpen - NO”.
NormallyClosed is the same as OpenOnAlam
NormallyOpen is the same as ClosedOnAlarm
Alarm_Label – This is a text field that contains the alarm name reported by eNodeB if the
alarm trigger condition is met on the alarm wire pair.
Alarm_Severity – Critical, Major, Minor, Warning – This field sets the alarm severity
reported by the eNodeB.
1. In NEM Tree view, click on the “+” next to Alarms to display Alarms Configuration.
Click on Alarms Configurations, to load the alarm configurations (this can take a minute or
two).
2.
When alarm configs are loaded, the all the alarms tabs will be listed on right.
Click on the External Alarms tab to display the external alarm configuration table
3.
Click on the “Managed Object” header and then the “ID” header to list the External alarms
4.
in order, expand the column if necessary to see the entire text of the alarm description.
Click on the proper row based on the External Alarm Number in EACS file. Example,
Exernal Alarm Number 1 is alarm 1 on the NEM external alarm table.
Then right-click and select Edit External Alarms to open the alarm edit window for that
specific alarm number.
5.
Enter the User Label for this external alarm as defined in the EACS External Alarm
7.
Description.
9.
Verify the User Label, Connector Usage, and Polarity fields are updated on the
External Alarm configuration tab.
11.
12. Repeat steps 5 through 11 for each alarm defined on the eNodeB
13.
Right click on the row of the first configured External Alarm based on the Description
column in table. Click on Edit Alarm Severity.
14.
Select the Customer supplied Severity for the alarm (Warning, Minor, Major, Critical).
15.
Click OK to save
Verify the Severity is correct on the Alarm Severity tab.
16.
2. Troubleshooting Techniques
When the LteCell has the Administrative State changed to unlock, the operational state should go to
Enabled. If the operational state is enabled, then the LteCell is properly functioning and transmitting its
designed carrier on its designed sector.
If the operational state shows as Disabled, it means the LteCell is not functioning/transmitting.
Since the LteCell is not a “hardware” object and is a logical object consisting of eCCM/bCEM/RRH and
configuration data, you must analyze what is actually causing the LteCell to fail.
Make certain that there are no configuration mismatch errors on the RRH ports that indicate the
eNodeB design does not match the physical RRH present (and redesign is needed)
In this example, the associated bCEM is 202000. Now look at the hardware tree under shelf 1. The
bCEM in slot 2 (bCEM1) is hardware number 20200. Slot3 (bCEM2) – 20300, Slot4 (bCEM3) - 20400
If the LteCell does not show an associated bCEM, make sure there are enough bCEMs equipped and
enabled to support the LteCell. A bCEM supports the following:
one (1) carrier – three (3) sectors for non-Carrier Aggregation (CA) sites
2.1.5 Check the SFPs on the eCCM and RRHs to make sure rate type is OK
The wrong SFPs can cause RRHs to fail – but they can also cause LteCells to fail to enable. Run the
SFP check in the integration tool. You can also check the SFP types on GUI. Select RFU object on
component view tree. Filter by name = SFP.
Use the table to determine the AT&T recommended SFP rate types. You must know the band, RRH
type, the LteCell bandwidth, and whether the LteCell/RRH is 2T2R (MIMO or 4PortMinus2) or 2T4R
(4Port)
In this example, the RRH is 1900, 2x60-1900A and the LteCell is 10Mhz with 4Port (ulAntenna4)
configuration. The table show that the RRH should have Rate 5. The eCCM SFP, for 10Mhz and 2T4R,
for that RRH is shows as Rate3 or Rate5. The SFP in the eCCM shown above is only 1300Mb. Rate3
is normally 3100Mb. Rate5 is normally 6200/6300Mb
The RF tests are best run from the integration tool, but for troubleshooting, it can also be easily run from
the LTE Tools Menu option 3.
The LteCell Antenna Port is a logical port of the LteCell. It is NOT the physical port on the RRH.
Do not use this value when troubleshooting with a TV.
The RRH antenna port is a true physical port on the RRH. For example, 1011000-1 is alpha 1C
RRH port 1. 1031000-2 is gamma 1C RRH port 2.
In the above, you can tell the RRH is configured with 2TX ports and 2RX ports
o There are two ports (1 and 2) on each RRH
o There is a TX power value present for both ports (2TX)
o There is an RSSI value for both ports (2RX)
Diversity Imbalance is the difference between the highest RSSI and lowest RSSI on any given
LteCell. So for alpha, the div imb is 1.3 (-98.5 – -97.2)
You can also determine that this site is standard antenna configuration (not antenna cross
connect – ACC) because both LteCell logical antenna ports are linked to the same RRH
antenna ports. For example, OML02824_7B_1 port1 and port2 are both linked to RRH 1021000
(beta RRH) ports 1 and 2.
You can determine that this site is antenna cross connect – ACC - because both LteCell logical
antenna ports are linked to different RRH antenna ports.
Notice that for alpha LteCell – MOL03672_7A_1 – port 2 is linked to gamma RRH
port 2 1031000-2.
Notice that for beta LteCell – MOL03672_7B_1 – port 1 is linked to alpha RRH
port 2 1011000-2.
Notice that for gamma LteCell – MOL03672_7C_1 – port1 is linked to beta RRH
port 2 1021000-2.
Diversity Imbalance is the difference between the highest RSSI and lowest RSSI on any given
LTeCell. So for beta, the div imb is 0.5 (-96.5 – -96.0)
Notice the 1900Mhz 2C LteCells (9A, 9B, 9C) all have four (4) antenna ports.
Notice that for each LteCell, all four ports are linked to the same RRH antennaPorts.
Notice that on each RRH, ports 1 and 2 have the following:
o All four ports have RSSI values since there are four receive ports or 4RX
o Only two ports – ports 1 and 2 – of RRH have transmit power and VSWR/RL. This is
because only two of the four ports are transmit ports or 2TX.
Diversity Imbalance is the difference between the highest RSSI and lowest RSSI on any given
LteCell. So for alpha (9A), the div imb is 1.0 (-103.0 – -102.0)
This configuration is referred to 4Port RRH or 2TX/4RX
This is where there is an RRH with two or four physical ports but the customer only uses port 1
as a TX/RX port. They usually cap the unused ports and they need to be disabled in the
configuration
Notice that the TX power is 0.0 on the unused port 2.
The VSWR and RL show a bogus value of -0.2 on the unused port 2
The RSSI is ignored on port 2 even though the RRH returns a value – this is because ALU LTE
doesn’t fully support 1TX/1RX config (SISO Single-Input-Single-Output) – only 1TX/2RX (SIMO
Single-Input-Multiple-Output)
The only way to know this configuration is by checking on the 5620SAM GUI
o On component view, under LteCell there will be an object called SimoResources
o This object is always present, but on non-DAS sites, the object has no children under it
o On DAS sites, there are two objects under SimoResources – PowerOffsetConfiguration
and UlinkMimo
o Examine the UplinkMimo object for a parameter ulTransmissionMode – for DAS it will be
set to TM1
CMA (top row of matrix) The two left-most LEDs light after the eCCM-U has fully
booted. If they are not on, reboot the 9926 BBU by cycling power.
ds
The following figure shows the operation of the CMA 2 LED which displays the software technology loaded on the
eCCM2 board.
The following figure shows the operation of the CMA 1 LED which displays the activity status of the eCCM2 board.
Note: This external source can be a slave eCCM2 that would acquire its synchronization from a master eCCM2.
If blinking, the local oscillator is in holdover, meaning it has temporarily lost communication with the source
identified by the blinking LED.
If red, the holdover time has been exceeded.