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Root Cause Analysis - Tools and Process: Charles Cotter 15-16 MAY 2014
Root Cause Analysis - Tools and Process: Charles Cotter 15-16 MAY 2014
• Root cause
• Problem-solving
• Stop-It (Permanent/Sustainable)
DEFINING ROOT CAUSE
ANALYSIS (RCA)
• RCA is a useful process for understanding and solving a problem. RCA is a
systematic process for identifying “root causes” of problems or events and an
approach for responding to them.
• Wilson et al. (1993) have defined the Root Cause Analysis (RCA) as an analytic
tool that can be used to perform a comprehensive, system-based review of
critical incidents.
• RCA is based on the basic idea that effective management requires more than
merely “putting out fires” for problems that develop, but finding a way to
prevent them.
• Essentially, RCA means finding the specific source(s) that created the problem
so that effective action can be taken to prevent recurrence of the situation.
8-D PROBLEM-SOLVING PROCESS
BUILDING A BUSINESS CASE FOR
RCA
• Purpose of RCA
• Goals of RCA
• Benefits of RCA
CONTENT
PROCESS CONTEXT
THREE BASIC TYPES OF CAUSES
• Physical
• Human
• Latent/Organizational
FOREMOST RCA TOOLS AND
TECHNIQUES
FOREMOST RCA TOOLS AND
TECHNIQUES
• Brainstorming
• 5-Why Analysis
• Force-field Analysis
• Step 4: Finalize and review the complete diagram. The chain can
only be terminated in a basic fault: human, hardware or software.
Brainstorming
• Preferred tools:
Low Scope-High
Low Scope-Low
Significance
Significance (LOW
(MODERATE
PRIORITY)
PRIORITY)
DATA COLLECTION METHODS
AND SOURCES OF DATA
• The two (2) categories of data collection methods:
Electronic
Documentary
Experimental
Human
DATA COLLECTION PROCESS
• Step 1: Develop a Data Collection plan/strategy
• Step 7: Publication
STEP 3: ANALYZE
• Objective: To identify the root cause/s of the problem
• Preferred tool:
• 5-Why Analysis
Viability
Feasibility
Sustainability
FMEA
Impact Analysis
Force-field Analysis
• Management tools:
Observe
Monitor
Evaluate
Review
Amend
CONCLUSION
• Key points
• Summary
• Questions
CONTACT DETAILS
• Charles Cotter
• charlescot@polka.co.za
• Twitter: Charles_Cotter