Professional Documents
Culture Documents
(KMB 303)
Submitted By:
JAIJEET MOHANTY
Roll-No: 1810970015
MBA 3rd Semester
Session : 2019-2020
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STUDENT’S DECLARATION
of Mr. .................. This project has not been submitted earlier in part or full for
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ACKNOWLEDGEMENT
Firstly, I would like to thank Mr. D.K. Singh my H.O.D for providing me an
supervision in my pursuit of his work. I should not forget to thanks the all
employees of Proventus Realty Solutions Private Limited for sharing their valuable
Last but not the least my heartfelt thanks to my parents and friends for their
Jaijeet Mohanty
3
PREFACE
The summer training is an integral part of curriculum. During the training, a
Training makes the concept clear. This project is the outcome of the summer
AND ITS IMPACT”. I have tried my level best to make a good report.
However no one can claim for perfection entirely. So I apologize for the
of various departments.
and functioning of the Sales Department i.e. how the operations of SALES
thing clearer.
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TABLE OF CONTENT
Certificate
Acknowledgement
Preface
Findings
Bibliography 71-72
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Chapter-1
COMPANY PROFILE
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PROFILE OF COMPANY
Companies, Kanpur. Its authorized share capital is Rs. 500,000 and its paid up
basis. [This class includes buying, selling, renting managing and appraising real
estate on a fee or contract basis. This class also includes the service activities
provided by Munshi.]
Proventus Realty Solutions Private Limited's Annual General Meeting (AGM) was
last held on N/A and as per records from Ministry of Corporate Affairs (MCA), its
Company Details
CIN U70200UP2018PTC102259
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CIN U70200UP2018PTC102259
Company Active
Status
RoC RoC-Kanpur
Registration 102259
Number
Class of Private
Company
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PERSONALISED SERVICES
about people’s needs and dreams is our top priority. We stand along our customers
through the entire process of property buying - transforming the way they research,
offering wide range of options to choose from, making best-fit property decisions
and getting support services in terms of finance and best deals. We are there with
our customers from helping them in making their search easier to a fruitful closure.
We make sure that we provide our clients the best-in-class services which suit their
pocket. Our highly experienced professionals guide you through the available
options and offer best deals on behalf of our accredited associates. Our strong and
efficient customer care section effortlessly works to provide the customers an all-
round hassle-free experience. Customers are provided with the best services in
terms of relevant information, best opinions, enticing deals and practical solutions.
Communication, commitment, and client orientation are our foundation stones that
emerge through every activity we undertake. Trust, quality and integrity are the
customers and the commitment of our professionals has always been celebrated
among our prestigious clients. We plan a tailored strategy for our customers and
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ASSISTANCE AT YOUR DOOR STEP
Our loan division, Proventus Capital comprises of professionals who assist our
customers on their loan queries and help them get competitive deals as pertheir
requirement. Proventus is associated with all the leading banks as well as other
Our Services
Proventus Realty is a real estate consultant based in NCR for all your real estate
queries. We provide real estate services for buying residential and commercial
Loan Assistance
VISION
Our vision is to become the most acclaimed real estate service provider to the
investors and end users and the preferred place of employment for real estate
commitment to positive change and innovation that redefines the quality and
MISSION
Our success is built on our commitment to offer superior customer service to both
people. We encourage and support training and courses at all levels throughout our
staff in an effort to keep them abreast of new developments and updates in the
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industry whilst giving our clients a delighted real estate experience, providing
We commit to:
Put the needs and welfare of our clients on the top most priority.
Look forward to assess, evaluate and educate our clients on the impacts of
Support our property managers and staff with a strong, professional and
do.
Putting the best foot forward and doing everything with perfection.
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Chapter-2
Introduction of the Topic
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INTRODUCTION OF THE TOPIC
Sales team complaining about low quality leads, and marketing team unhappy
about the lack of sales follow up? This is a familiar situation in many businesses.
To drive significant results from your marketing, it's time to close the gap between
customer's buying journey through the sales pipeline, taking into account the rates
of conversion and time lag in decision making, and reflecting the contributions of
both sales and marketing to generating revenues and gaining new customers.
This project includes sales Analysis & Business Development at Proventus Realty
ultimately increase the overall market share and revenues for the company. The
To find out the factors which are most important while purchasing the
property.
Developments and various attributes related in the actual project with an objective
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Stage I is training program-In stage I understood the real estate sector. The
training program increased my knowledge about the real estate sector and helped me
I bifurcated the market into two categories: Hot and Cold Market. Hot Market
includes our close relatives and friends, and Cold Market includes general public.
This stage also includes the research work with respect to earth infra.
strategies that I adopted to attract the investors such as putting the canopies near
the site and in the apartments, to attract the investors such as putting the canopies near
the site and in the apartments, visiting the shops in the marketplaces etc.
The Stage IV is Execution -It involves the follow ups of the investors and
Designed for companies with a centralised marketing function and active sales
teams, Australian Business Consulting & Solutions will create a cohesive sales and
Define the business objectives and direction which the sales and marketing
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Step 2: Target Market
Define the solution offered to and desired by customer segments, and range of
Against the key brand values and desired outcomes by customers (for example:
price, speedy turnaround, high quality), define the position that the company
This review will lead to the definition of a Unique Selling Proposition (USP)
activity.
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Step 5: Identify marketing objectives and alignment with sales
objectives
repeat business, we will model the number of new clients and customer retention
marketing channels, the objective behind their use, and integration between
channels.
online
direct mail
events
social media
SEM
advertising
sponsorship
surveys.
A marketing plan will be developed, to align with sales activities and overall
business objectives. A pipeline model will be used to determine the objectives for
each step of the individual campaigns, with specific goals for both sales and
marketing.
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The individual campaigns will be integrated into a twelve month marketing plan,
teams.
No matter what business you work in, a "business as usual" mindset will insure
your competitors are making more money than you are. Here are eight tips to help
you stand out from the competition so you won't find yourself stood up by your
customers.
Oliver Wendell Holmes said, "The great thing in life is not where we stand, but
what direction we are moving." No matter what business you work in, a "business
as usual" mindset will insure your competitors are making more money than you
are. If you don't stand out from the competition you may find yourself stood up by
your customers. Now more than ever you have to focus, improve, and possibly
Strategy 1. Think big and audit your time. No matter the size of your
business, place a mental image in your mind as if you are the largest and most
successful person in your industry. How much time is consumed by routine office
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work someone else should be doing? Spend more time with more important tasks
Furniture sells more furniture per square foot than any other furniture store in the
employees and customers, Barry and Eliot Tatleman dressed up like the Lone
Ranger and Tonto and rode horses in their parking lot. They built an IMax theater
inside one store to entertain children while their parents shopped. When you drive
around the back to pick up your furniture they provide you free hotdogs and wash
that goes by, customers lose 10% of their buying power. Create a customer
database and contact them on a regular basis. Mail them a postcard, birthday card,
sales flyer, newsletter etc. to keep your name, phone number, and service on their
mind.
customers to use their E-mail address. Periodically send updates and notices to
your client list. As long as you have their permission and avoid overuse, E-mail
service provider like Constant Contact* can make your mailings professional and
easy to send.
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Strategy 5. Hire top sales people. Successful businesses realize the quality
of their sales staff is critical to sustaining their growth in the marketplace. A top
salesperson can outsell an average one 4 to 1. Sales people must understand their
strengths and have a well-defined plan to reach their potential. Many companies
can provide you sales assessments to both identify top candidates and develop
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MARKETING STRATEGY
term, and long-term activities in the field of marketing that deal with the analysis
of the strategic initial situation of a company and the formulation, evaluation and
The process generally begins with a scan of the business environment, both
including technological, economic, cultural, political and legal aspects.[4] Goals are
specific actions will be taken over time to achieve the objectives. Plans can be
extended to cover many years, with sub-plans for each year, although as the speed
shorter.[4] Ideally, strategies are both dynamic and interactive, partially planned and
preferred. There are simulations such as customer lifetime value models which can
help marketers conduct "what-if" analyses to forecast what might happen based on
possible actions, and gauge how specific actions might affect such variables as the
revenue-per-customer and the churn rate. Strategies often specify how to adjust
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the marketing mix; firms can use tools such as Marketing Mix Modeling to help
them decide how to allocate scarce resources for different media, as well as how to
allocate funds across a portfolio of brands. In addition, firms can conduct analyses
For example, a goal may be to become the market leader, perhaps in a specific
niche; a mission may be something along the lines of "to serve customers with
honor and dignity"; in contrast, a marketing strategy describes how a firm will
achieve the stated goal in a way which is consistent with the mission, perhaps by
detailed plans for how it might build a referral network, for example. Strategy
have a different strategy than a start-up. Plans usually involve monitoring, to assess
Diversity of Strategies
Marketing strategies may differ depending on the unique situation of the individual
presented below:
Leader
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Challenger
Follower
Nicher
According to Shaw, Eric (2012). "Marketing Strategy: From the Origin of the
"At introduction, the marketing strategist has two principle strategies to choose
"In the early growth stage, the marketing manager may choose from two additional
"In maturity, sales growth slows, stabilizes and starts to decline. In early maturity,
At some point the decline in sales approaches and then begins to exceed costs. And
not just accounting costs, there are hidden costs as well; as Kotler (1965, p. 109)
observed: 'No financial accounting can adequately convey all the hidden costs.' At
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some point, with declining sales and rising costs, a harvesting strategy becomes
"In his classic Harvard Business Review (HBR) article of the marketing mix,
Borden (1964) credits James Culliton in 1948 with describing the marketing
executive as a 'decider' and a 'mixer of ingredients.' This led Borden, in the early
1950s, to the insight that what this mixer of ingredients was deciding upon
"In product differentiation, according to Smith (1956, p. 5), a firm tries 'bending
the will of demand to the will of supply.' That is, distinguishing or differentiating
some aspect(s) of its marketing mix from those of competitors, in a mass market or
demand curve to the left (greater quantity sold for a given price) and make it more
and focuses on serving one or more specific target segments within the overall
market" .
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"With skimming, a firm introduces a product with a high price and after milking
the least price sensitive segment, gradually reduces price, in a stepwise fashion,
tapping effective demand at each price level. With penetration pricing a firm
continues its initial low price from introduction to rapidly capture sales and market
"The PLC does not offer marketing strategies, per se; rather it provides an
alternatives" .
Analysis originated in corporate strategy. The SWOT concept, if not the acronym,
is the work of Kenneth R. Andrews who is credited with writing the text portion of
the classic: Business Policy: Text and Cases (Learned et al., 1965)".
"The most well-known, and least often attributed, aspect of Igor Ansoff's Growth
market concept results from Ansoff juxtaposing new and existing products with
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Small business owners who are concerned about their sales and marketing
capabilities could begin to see improvement by breaking down the term "sales and
marketing" into discrete, manageable elements. You end up with a checklist that
In the suggested list below, I will use examples from a retail florist business to
1) Markets. How much do you really know about your current markets or future
market? Why do your customers buy from you? What could you offer that would
attract more non-customers? How can you sell to more of the profitable customers?
If you add features or services, will people pay more for them or will they attract
Florist: Have you thought about selling regular weekly arrangements to area
businesses, especially car dealers, law firms, real estate firms, etc. at a reduced
2) Competition. Who are they and what are they up to? What is the overall market
trend and how are you holding up in terms of market share and profit position?
How do you really rank against competitors? What substitutes are there to your
Florist: If your funeral business is dwindling, what cultural trends ("no flowers"
announcements for example) are important here and how can you counter them
(such as sending flowers or a fruit basket to the home of survivors, for example)?
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Use Competitive Intelligence to maintain and enhance your business's market
share.
3) Distribution. How can you get your products/services out to new outlets
profitably? Are there unbranded opportunities? Can you bundle in your products
Florist: Can you partner with service providers for high school proms in the area
(photographers, limo services) and offer a one-stop package for young people?
4) Supply Chain: Are you at the mercy of wholesalers for your raw materials or
product components? How can you manage suppliers and gain more buying power
over them? Can you simplify your products and reduce your supply needs? Can
you buy in bulk and store them somewhere in a cost effective manner? Can you
buy some things pre-fabricated cheaper than doing it yourself (or vice versa)?
Florist: Use the Internet to locate California-based rose growers who will air
freight roses in volume for you and a loose consortium of other florists in your
area. They'll give you greater variety at the standard market rate, versus reduced
availability and price gouging during holidays from local wholesalers. Be prepared
market? Is this truly the position you want? Are you "all things to all people," or
should you move more toward a high-end position (charging a premium for a
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profit, due to high efficiency)? If you are truly "in the middle," you should examine
how well you're doing regularly (with the help of a good accounting system).
Florist: Should you consider exiting no-growth "traditional lines" such as church
flowers and move toward faster-growth lines such as silk flowers for weddings?
6) Promotion. Feel invisible? How can you change this? What promotion
tools make the most sense to promote your products yet are consistent with the
marketing image you want to project? How do you know if they pay off? Are
Florist: You have run Yellow Pages ads for years. Maybe it's time to register in
search engines so that people who search "POSTAL CODE, FLORIST" bring the
name of your shop up. That's part of reaching your future market.
7) Pricing. What is your pricing strategy? Does variable pricing make sense for
Florist: You have Poinsettia prices at Christmas that vary based on the size of the
plant. Should you consider lowering prices pre-December 5 (to promote early
sales), and raising prices slowly after December 20 (to maximize revenues from
last-minute buyers)? Have you ever considered 2-for-1 sales for holiday plants, or
a coupon for a spring bouquet for people who buy fresh arrangements in January
and February?
8) Service Delivery. How well and how consistently are you delivering/producing
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train people in their overall role and mission, not just the mechanics of their job?
How do you know your customer service is satisfactory? How can you use
Florist: Have you ever followed up with customers who stopped buying (or slowed
9) Financing. What is your capital structure? That is, what are the proportions of
cash, bank borrowing, other borrowing, invested funds, and net income to your
operation? Do you produce an annual financial report and a monthly cash report?
Are there other sources of capital you should look at? Are there cheaper sources
Florist: As a member of an industry trade group (FTD for example), are there
financial services or even loans they can provide that would be helpful? Are you
big enough now for a CPA to really review your books and interpret your position?
10) Strategy. How can you build customer loyalty? How can you increase sales to
existing customers (more frequent use or buys, selling a broader product line to
them) ornew customers (existing and new products)? How can you penetrate into
new areas profitably? What new substitute products are successful at Wal-Mart or
other outlets that you have sniffed at as not being part of your traditional business?
Florist: Summer sales are lackluster; have you considered holding gardening
workshops in spring? Maybe bring in lawn and gardening experts to your shop to
sell their lawn and garden materials, for a commission to you. This will help you
meet your customers who are in lawn and garden shops at this time of year.
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11) Management. What risks exist today and which are on the horizon? What is
the likelihood and impact of each? How can you reduce both? Are there alliances
that make sense? Are there trade groups you should be in? Are there natural ties
that no one is exploiting-- like a video store letting people order a video with a
choice of pizza from the next-door pizza shop for a specific time? Or letting
customers return their videos to a local Starbucks they stop at in the morning?
Florist: Your shop is located in a major city. Identify and contact the more
successful caterers and see if there is room for an alliance here, on the premise that
you can bring each other in on larger events you provide services for.
12) Information. What information is your accounting system giving you about
profitable lines, costs, and margins? If "none," why not fix it and start making
better decisions? What advice can you get from a trade group or local retail
association?
Florist: You have wedding, funeral, church, personal, plant, and supplies lines.
Last year on sales of $500,000, you had a net profit of $40,000 (8%). Ever wonder
Promoting your business is an important part of your daily activities. After all, if
customers are not showing up, then you can't make a sale. To promote your
business in an effective way, consider using the tried and true sales strategies of
"Push" and "Pull." Whether you use coupons, giveaways or incentives for your
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Push Sales Strategy
The push sales strategy emanates from manufacturers who "push" their product
through the supply chain to the consumer. Incentives are offered that give each
guarantees.
This technique is not only for the big players who vie to get their product carried
company, you can still benefit from this strategy. Offering a bonus to your staff for
The "pull" strategy works by getting the end consumer interested in the product to
create a demand. When the demand is there, the supply chain pulls it through, as
retailers ask suppliers and distributors, who in turn ask the manufacturer about the
product. If your business has the resources, you can launch a campaign to get end
consumers excited about your products. Television, print and electronic advertising
To bolster sales, try combining the two systems. For instance, offer your customers
coupons, free gifts or a frequent customer loyalty incentive to drive traffic to your
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At the same time, offer your sales team an incentive such as a vacation contest,
moving a certain volume of merchandise. This falls under the "push" strategy.
matching motivated buyers with an eager sales team to increase sales growth.
Understanding the company, its products and analysis of its competitors, gave me a
clear picture about the real estate sector. The major task that I was assigned was to
understand the company objectives, its target audience, and then to develop
marketing strategies which would help company to increase its brand awareness in
Promotions are best carried out by implementing advertising and promotion plans.
The desired goals of these plans should depend on the overall goals and strategies of
Above the line is a type of advertising through media such as TV, cinema, radio,
print, banners and search engines to promote brands. Major uses include television
and radio advertising, web and Internet banner ads. This type of communication is
strategies, such as direct mail and printed media (and usually involve no motion
Capital intensive.
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Below the line sales promotions
These are short-term incentives, largely aimed at consumers. With the increasing
in a limited budget, there has been a need to find out more effective and cost
efficient ways to communicate with the target markets. This has led to a shift from
the regular media based advertising. These strategies involve high level of ground
PROMOTION
ABOVE THE LINE PROMOTION BELOW THE LINE PROMOTION
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newsletters, etc, & then decide which suits the organization. Our selection of
PROMOTIONAL STRATEGIES
analyze the competitor strategies, understand the company constraints, and other
factors which can then be used to develop a comprehensive strategy to meet the
company objective.
enumerated as:-
comparatively a new entrant in the real estate sector. The company has relatively
gained great awareness in the Delhi & NCR market and its projects are scattered all
over India.
So the major objective of the company for conducting promotions this year was:-
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Create Brand Awareness for the company in new markets & generate
sales
Segmentation:
A segment is a group sharing one or more characteristics that cause them to have
Geographic:
Demographic variables
Psychographic variables
attitude
Behavioral variables
• benefit sought ,product usage rate, brand loyalty, product end use
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• readiness-to-buy stage, decision making unit, profitability, income status
Proventus Realty Solutions Private Limited defines its segment on the basis of
Income. The managements job is to formulate new and creative strategies to target
Also the investors are segmented on basis of their 'financial background (i.e.
Businessman and service class people) which helps to classify two different
segments which have to be targeted with different promotional strategies. The age
& the need of the investors also help us in segmenting the clients and thus facilitate
Proventus Realty Solutions Private Limited s to find its target market more
accurately.
Targeting:
For any organization it is not possible to serve every segment, so the marketer
decides to serve the segment which provides the maximum opportunity, a process
s—
Considering the constraints of finances, time and other factors, Proventus Realty
segments such as high, middle & lower income group of people .Proventus Realty
Solutions Private Limited s generates a lot of business from tier 2 cities, so our
marketing and promotional activities are carried out in these cities as well. We offer
the same product to people from different segment of market but with different.
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STEP 3: Analyzing Company Constraints
Proventus Realty Solutions Private Limited s has just entered into the market of real
the market and also with the increasing brand value of the major leader, it was
very difficult for Proventus Realty Solutions Private Limited s make its presence
felt. Apart from this, there were some other constraints also which were to be kept in
organization which was started in 2010. Problem which was confronted by our
advertisements on television.
A strategy had to be developed wherein the target audience could be hit directly in the
most cost effective manner and conveying the message clear to the audience.
So it was decided to use below the line marketing strategy. The strategies used were:-
Direct mail: Mails were sent directly to the customers to provide them detailed
promotion i.e. Pamphlet Distribution The distribution was done in two main
activity helped the organization to hit a very refined crowd, directly the target
audience.
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Posters & Banners: Posters and Banners can be very powerful when placed where
the customers will actually notice them. Hence various posters were placed on the
pillars of the Delhi Metro and Banners were placed on the back of the cars of
general public. The company has also put some hoardings on the road side.
comparison to other promotional tools is very high. All the work done during the
outdoor publicity lead to collection of huge investor’s data, the dedicated telesales
The main objective of the project was to develop the business processes at Proventus
Realty Solutions Private Limited s Ltd. It has just entered the real estate sector, so
the basic aim of this project is Business Development that is generating business
for them by attracting investors to the newly launched projects situated in Greater
Noida. This would include structuring of the entire business so as to increase the
efficiency of the work done at Proventus Realty Solutions Private Limited s Ltd.
BRANDING
The major aim of the branding activity was to increase the visibility of Proventus
awareness and increase brand recognition. The main tools used in the process were:-
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Cloth bags
Standees
Cloth Bags were specially designed by the company which had the
company's name, logo, address and telephone numbers printed on it and these
bags were freely distributed in the market to create awareness about earth's
Projects.
Similarly the Caps and T-shirts were also designed for promotional
purposes with the Name and logo of the company printed on it and was freely
distributed in the market to Create brand awareness and to generate interest about
In designing the banners and hoardings the main aim was to create
recognition of the company name and its address, so the design majorly comprised
of the name and address with the company tag line presented along.
The banners were placed inside the vehicles of all the employees of the company
which actedas a great promotional technique and hence these banners were made
in such a way that they were visible to each every person even at far distances.
Pamphlets and Brochures were distributed randomly to each and every person in
the respective zone which made the people take a glance at Earth" s' Projects in
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The Standees were placed as they are more informational in nature discussing
elements such as the benefits to the investors, facilities provided, and other core
All the efforts were channelized effectively and efficiently and in the proper manner
ACTIVITIES
Limited s, I have learnt a lot about real corporate world. In this two months" time
span, I have conducted lots of activities with the help of my team head and my
team members. I along with my team members had conducted many Activities
and we can classify the activities into two categories: Field Activities and In-house
Activities.
Canopies near the site of our Greater Noida Projects. We had to set up a
Canopy and look for the people who were passing by in their Car's and
people who were interested used to stop their car and ask for the details.
Then we used to explain them the project and ask them for the Site Visitso
that they can get a clearer picture of what they are or will invest in and they
Karol Bagh, Chandni Chowk, Chawri Bazar, and Noida. We need to explain
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the people about the project with the help of pamphlets and brochures
STEPS OF ACTIVITIES
1) TEAM DEVELOPMENT:
This phase of the activity was the development of the teams, which means that we
have to work in a team of 2-3 members and visit the shops in the markets and
2) LEAD GENERATION:
In this phase I along with my team members went to the perspective investors and
make them understood about our real estate projects of GreaterNoida. We use to tell
them about the facts that after investing how this property can be fruitful to them.
Then in the end we use to take the name and number of that customer.
3) CALLING:
The next step was to call on the database which was collected by me and my team
members of those persons who were showing interest in buying the property. We
used to call them provide more information about our product, if they needed or to
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4) FOLLOW - UP:
I used to maintain a proper follow up and try to convert the hot leads into deal
closing. I used to call them again according to their convenience. I keep the follow
up of that particular lead to make sure that the investors don't miss any information
about our product and try to convert him into a real investor for the company.
As I have mentioned earlier that we have adopted many promotional activities such as
Limited s, I think that Canopy Activity near our site is the most effective activity.
This activity has been proved to be very fruitful because at Canopy I was able to
meet the interested investors and make them understand the whole project of our
company, and at the same time I was able to take the investor to the site for the site
visit so that they can get a clearer picture of what they are or will invest in. The
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Chapter-3
Real Estate Industry in India
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INTRODUCTION
Real estate sector in India is expected to reach US$ 1 trillion by 2030. By 2025, it
will contribute 13 per cent of the country’s GDP. Real Estate stock in India is
expected to reach 3.7 million square feet in 2019, with addition of 200 million
square feet during the year. Emergence of nuclear families, rapid urbanisation and
rising household income are likely to remain the key drivers for growth in all
urbanisation in the country is pushing the growth of real estate. More than 70 per
Private Equity and Venture Capital investments in the sector have reached US$
4.47 billion in 2018 and US$ 249 million in Q1 2019. Between 2009-18 (up to
October, 2018) , Indian real estate sector attracted institutional investments worth
US$ 30 billion.
Office space has been driven mostly by growth in ITeS/IT,BFSI, consulting and
manufacturing. Gross office absorption in top Indian cities has increased 26 per
cent year-on-year to 36.4 million square feet between Jan-Sep 2018. Warehousing
space is expected to reach 247 million square feet in 2020 and see investments of
Rs 50,000 crore (US$ 7.76 billion) during 2018-20. Grade-A office space
absorption is expected to cross 700 million square feet by 2022, with Delhi-NCR
The Government of India has been supportive to the real estate sector. In August
2015, the Union Cabinet approved 100 Smart City Projects in India. The
Government has also raised FDI limits for townships and settlements development
projects to 100 per cent. Real estate projects within the Special Economic Zone
43
(SEZ) are also permitted 100 per cent FDI. The total number of houses built under
the Pradhan Mantri Awas Yojana (PMAY) reached 69 million up to May 27,2019.
25. Government of India’s Housing for All initiative is expected to bring US$ 1.3
trillion investments in the housing sector by 2025. Under the Pradhan Mantri Awas
Yojana (PMAY) Urban, 8.09 million houses have been sanctioned up to May27,
2019. The scheme is expected to push affordable housing and construction in the
country and give a boost to the real estate sector. The government has also released
draft guidelines for investments by Real Estate Investment Trusts (REITs) in non-
residential segment.
The real estate sector is one of the most globally recognized sectors. Real estate
sector comprises four sub sectors - housing, retail, hospitality, and commercial.
The growth of this sector is well complemented by the growth of the corporate
environment and the demand for office space as well as urban and semi-urban
accommodations. The construction industry ranks third among the 14 major sectors
in terms of direct, indirect and induced effects in all sectors of the economy.
It is also expected that this sector will incur more non-resident Indian (NRI)
investments in both the short term and the long term. Bengaluru is expected to be
Market Size
Real estate sector in India is expected to reach a market size of US$ 1 trillion by
2030 from US$ 120 billion in 2017 and contribute 13 per cent of the country’s
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GDP by 2025. Retail, hospitality and commercial real estate are also growing
Sectors such as IT and ITeS, retail, consulting and e-commerce have registered
high demand for office space in recent times. Commercial office stock in India is
expected to cross 600 million square feet by 2018 end while office space leasing in
the top eight cities is expected to cross 100 million square feet during 2018-20.
Gross office absorption in top Indian cities has increased 26 per cent year-on-year
to 36.4 million square feet between Jan-Sep 2018. Co-working space across top
seven cities has increased sharply in 2018 (up to September), reaching 3.44 million
square feet, compared to 1.11 million square feet for the same period in 2017.
Investments/Developments
The Indian real estate sector has witnessed high growth in recent times with the
rise in demand for office as well as residential spaces. Private Equity and Venture
Capital investments in the sector have reached US$ 1.47 billion between Jan-Mar
2019. Institutional investments in India’s real estate are expected to reach US$ 5.5
(DIPP), the construction development sector in India has received Foreign Direct
Investment (FDI) equity inflows to the tune of US$ 25.04 billion in the period
Some of the major investments and developments in this sector are as follows:
New housing launches across top seven cities in India are expected to
45
In September 2018, Embassy Office Parks announced that it would raise
around Rs 52 billion (US$ 775.66 million) through India’s first Real Estate
New housing launches across top seven cities in India increased 50 per cent
Indiabulls Real Estate for around Rs 900 crore (US$ 136.9 million).
In February 2018, DLF bought 11.76 acres of land for Rs 15 billion (US$
Government Initiatives
The Government of India along with the governments of the respective states has
taken several initiatives to encourage the development in the sector. The Smart
City Project, where there is a plan to build 100 smart cities, is a prime opportunity
for the real estate companies. Below are some of the other major Government
Initiatives:
Under the Pradhan Mantri Awas Yojana (PMAY) Urban, more than 8.09
Under the Pradhan Mantri Awas Yojana (PMAY) Urban 1,427,486 houses
46
Road Ahead
The Securities and Exchange Board of India (SEBI) has given its approval for the
Real Estate Investment Trust (REIT) platform which will help in allowing all kinds
opportunity worth Rs 1.25 trillion (US$ 19.65 billion) in the Indian market over the
mind the aspect of globalisation, Indian real estate developers have shifted gears
and accepted fresh challenges. The most marked change has been the shift from
developers, in meeting the growing need for managing multiple projects across
cities, are also investing in centralised processes to source material and organise
Post the revival of the Indian real estate sector through a series of initiatives by the
cash flow in Indian real estate sector in 2019. Single window approvals by central
and various state governments will further accelerate growth of the industry.
Commercial real estate to boom: There will be a huge scope for the commercial
real estate due to the increasing number of grade-A office spaces for start-ups, co-
working places and e-commerce. IT parks in terms of location and amenities will
47
emerge as an exemplary trend for commercial real estate growth. Rentals in
space rather than buying it. Also, the increase in educational institutions in metro
cities will drive student housing, which is a huge unmet demand in the country.
Now, with the liberalization of FDI policy, demand for warehousing is expected to
escalate even more. The electronic and white goods segment is another key driver,
as the need for substantial warehouses in urban and semi-urban areas will increase.
Rs50,000cr for creation of warehousing facilities across the country between 2018
and 2020.
48
Further initiatives by govt to strengthen industry: The government has
streamlining the real estate, ensuring that the buyer gets full value for his money.
The central and various state governments are announcing single window
approvals. GST and the approval by SEBI for the Real Estate Investment Trust
(REIT) has led to greater transparency, and institutional investors are now looking
at Indian real estate with renewed interest. With the advent of the first REIT in
driving force for Indian realty. The technological developments of digital tools in
creating virtual and augmented experiences for the buyers, will add a futuristic
scope to the sector. Also, the advent of chatbots, BIM, drones and next-gen
sentiments will shift towards homes with compelling prices over luxurious spaces
because of the additional charges that the luxury properties come with. Hence,
49
Real estate in India has been going through a dimly lit corridor during the past one
year. Dip in demand for housing sector and a weak economy has resulted in
The absorption rates in realty hubs like Dehi NCR and Mumbai have come down
by about 30% and Mumbai alone has to bear the burden of around 80,000 unslod
units.Launches have plummeted by 50% in most of the cities in 2014 as well. Let
us take a look at the major challenges that the real estate industry has to face today.
1. Raising funds is the most difficult challenge for the real estate projects. Indian
real estate have suffered from plummeting inflow of funds in the past year. The
inflow has been hurt by Eurozone crisis and low performing global economy.
While foreign direct investment (FDI) in real estate was about Rs 1,58,490
2014-15.
2. Input cost has been rising steeply due to inflation. Real estate is a capital and
labour makes it harder for realty developers to reduce prices of the unsold units.
Cost of cement has gone up by as high as 50% in few states and cost of steel per
tonne has gone up to Rs 52,000 from Rs 40,000 per tonne till the first quarter of
2012-13 year. Labour prices have risen by 40%-50% during the same period.
3. Financing cost is also on the rise for developers. As the number of defaulters
increases, commercial banks have become more restrictive in lending money to the
developers. Developers have to rely on lending from alternate sources at high rate
50
of interests which again pushes up property prices. As a result, prices go above the
homes across the country. Ministry of Housing and Urban Poverty Alleviation
million at the end of the 10th Five-Year Plan. Although the demand is highest for
the range of Rs 10-20 lakh, there is a dearth of affordable homes in the country. Of
the total shortage of homes, 88% account for the economically weaker
section (EWS).
developers who are constructing affordable homes to avail loans at lower interest
rate.
government has urged the developers to reserve 20% of a developed project for
affordable housing, which would mean that the increased burden on the developer
commercial office space. Any upset in the IT sector would inevitably have a huge
impact on absorption of office spaces in cities like Bangalore, Noida and Gurgaon.
7. Speculation in property and land prices have led to the unreal price
appreciation in Indian real estate market. Overpricing has been deterring customers
51
from buying homes and as result there exists a huge number of unsold units.
Foreign Private Equity funds have been blamed for this to a certain extent as they
8. Lack of transparency also hampers the Indian real estate. Land encroachment,
The growth of the real estate sector, in spite of its immense potential to contribute
supply line and of course lack of proper institutional funding are some of the major
impending factors.
equity (PE) in real estate investments according to which, “Around US$ 2 billion
(Rs 11,854 crore) is available with PE firms for deployment in the Indian real
52
estate sector”. However, PE investments plummeted by 46% in the first half of
2018. The PE investments recorded in the first half of 2018 was a discouraging
valuation of US$ 514 million (Rs 3,050 crore) for the same period.
2018 also witnessed a very low number of major real estate deals, only 13 in the
first half of 2018. Cushman and Wakefield attributes this to an uncertain market,
and the sudden deceleration in India’s economic growth, the major factors for
which are the record devaluation of rupee against dollar and political deadlocks
(factors that has been plaguing numerous industries all over the country). However,
Sanjay Dutt, executive managing director, Cushman and Wakefield, South Asia,
and reduced number of investment worthy projects in India, real estate features as
the fourth most invested sector by PE funds. Currently, it was estimated that about
US$ 2 billion is ready to be deployed in the real estate sector of the Indian market.”
Though PE funds are still interested in investing in the real estate sectors, the
shadow of uncertainty looming over the market, funds other than the PE funds are
only interested in investing in real estate deals with solid basis, so the exploration
for the right projects continue, which is slowing down the development of the real
estate sector.
Points of encouragement
Real estate has always been a much preferred investment sector due to the
supernatant nature of the sector. An educated guess on the positive side is Indian
economy will be able to turn around in time to arrest the free fall of rupee against
53
dollar. That will definitely help to lift the shadow of uncertainty currently hovering
over the market and prove to be a shot in the arm for the real estate sector. Besides
the keenness of the PE funds to invest in the real estate sector is definitely another
encouraging factor.
Once again a positive anticipation would be that the Government will show further
understanding and cooperation towards the real estate sector of our country and be
extremely potential sector. Once the real estate sector gathers the necessary
impetus, new doors to more investable options will be flung open, attracting a
hefty investment from the core investors, both domestic and abroad.
The demand for ready office spaces is increasing steadily, which has already
witnessed an investment of over US$ 1.3 billion (Rs 7,705 crore) in the past three
years. 2018 also witnessed the highest PE fund investments in the real estate sector
namely US$ 131.6 million in Pune (Rs 7.8 billion), US$ 67.5 million in Mumbai
(Rs 4 billion), US$ 38.8 million in NCR (Rs 2.3 billion) and US$ 16.9 million in
Bengaluru (Rs 1 billion). In spite of the 46% slump in the real estate sector, the
contribution of this sector towards the National GDP has been an estimated 6.3%,
Kolkata) and is simply an architectural marvel. It has been built by the Pasari
54
group which is a leading real estate developers of Kolkata, for housing the future
offices of Kolkata. The minimum office space here starts from 4,000 square feet.
positive architecture with enough green area incorporated on every floor. The
offices of this building will be unique in nature, with open terraces and open
ventilation attached to all the working spaces so there will be no dearth of fresh air.
Added to this are effective light and pollution management, waste water energy
plants and solar energy utilization assemblies to name a few. In addition to offices,
this mammoth architecture will also house hotel, health clubs, restaurants, banquet
space (10,000 square feet), business center, green lounge and infinite swimming
The Green Quotient is the USP behind the construction of Biowonder which is
aimed to provide a better working atmosphere. Biowonder was awarded the ‘Best
important example of what the real estate sector of India is capable of doing for the
55
Chapter-4
Research Methodology
56
RESEARCH OBJECTIVES OF THE STUDY
57
RESEARCH METHODOLOGY
Universe:
Finite
Research Design:
Sampling Technique:
Types of Data:
Primary data
Secondary data
Sample Size:
100
Sampling Unit:
58
RESEARCH METHODOLOGY OF THE STUDY
Research can be defined as a scientific and systematic search for pertaining
situation facing the company. The main aim of research is to find out the truth
It is a type of research conducted because a problem has not been clearly defined.
Exploratory research helps determine the best research design, data collection
Descriptive Research
phenomenon.
RESEARCH DESIGN
It is descriptive.
A survey research method was the basic research design. I interact with
details, designation, what type of information they want from real estate
Direct interview
59
Questionnaire
Books
Magazines
Editorials
Internet
Company's brochures
POPULATION
Study of the geographical area comprising of Delhi , Noida, Greater Noida were
regions. I met with the independent business owners , customers and others .
SAMPLE SIZE
Survey
SAMPLING METHOD
Survey
It had been conducted by asking the people to fill in the questionnaire and express
60
Instruments of data collection
journal etc.
Drafting of a Questionnaire
marketing strategy. I had planned my work on the project along the following lines
My first step in data collection involved meeting my guide for having a general
of the company.
After deciding upon the broad frame work of my project, I proceed on a search for
61
Chapter-5
Data Analysis and Interpretation
62
DATA ANALYSIS AND INTERPRETATION
(Gender %)
24%
Male
Female
76%
Interpretation
From the above depicted chart we can interpret that male gender are more
interested in real estate market than the female. The percentage of male gender is
76% which cover large market, only 24% of women invest in real estate market
that is a (+)ve sign that the women are also interest in real estate market.
63
Age (Which age group show more interested in real estate market?)
Age (%)
10%
32%
16%
20-30
30-40
40-50
42% 50 Above
Interpretation
The chart reflect age wise division of real estate investors, we can see that the
number of people having age between 40-50 years are more interested in real estate
market. The awareness of real estate market is more in this age group.
64
Occupation (The persons show interest in real estate market mostly
Sales
4%
6%
44% Business
26%
Self Employment
Service
Student
20%
House Wife
Interpretation
The 44% of the investors are doing business and 26% are doing services. The
majority of the persons investing in the real estate are as a broker who invest in
65
Annual Income (Main influencing factor in real estate market?)
Less than 5 lacs 5 lacs to 7.5 lacs 7.5 lacs to 10 lacs Above 10 lacs
6%
14%
50%
30%
Interpretation
The income criteria of the investors were 50% of the investors are having income
of above 10 lacs and on second position 30% of the investors were having income
between 7.5 lacs to 10 lacs. The income of the investors are the main influencing
66
1. Are you interested in purchasing property?
(a) Yes
(b) No
Yes No
0%
100%
Interpretation
In this survey 100 % of the respondents were interested in purchasing the property.
67
2. What source of information do you prefer while searching for property?
Interpretation
In this survey 40% of the respondents were dependent on broker and 24% of the
television and 12% through print media while purchasing for property.
68
3. From which company you prefer to purchase a property?
Others 10 10
Prop. Casa Real Estate Pvt. Ltd. BD Greens Real Estate Pvt. Ltd.
True Home Real Estate Pvt. Ltd. ProVantage Real Estate
Others
10% 15%
35% 25%
15%
Interpretation:
On the basis of above study 15% respondents prefer Prop Casa Real Estate, 25%
respondents prefer BD Greens Real Estate, 15% respondents like True Home Real
69
4. From which source you are able to get the information about the
10% 10%
20%
40%
20%
Interpretation
According to this survey 40% of the respondents get the information through the
internet, 20% respondents through newspaper, 20% through friends and relatives,
10% through print media and remaining 10% others sources for get information
about the company.
70
5. What is your opinion on this statement “Investment in real estate sector is
profitable”?
Yes 72 72
No 28 28
Yes No
28%
72%
Interpretation
The 72% respondents have opinion of Investment in real estate sector is profitable”
and 28% have not opinion, according to them real estate sector is not a profitable
71
6. What type of investment are you looking for in a property?
No. of Respondents
36%
Interpretation
In the above chart its shows that 64% persons are interested in long term
72
7. What is your budget for buying a property?
2%
16% 8%
24%
50%
Interpretation
As per survey 50% of the respondents having budget 20 lacs to 50 lac and 24% of
the respondents having budget 50 lacs to 70 lacs. Most of the respondents having
73
8. Which amenities are you looking for while buying a residential property?
10%
30%
16%
24% 20%
Interpretation
The above chart shows that 30% of the respondents are looking for car parking ,
20% respondents rest rooms while a residential property, 24% for security and 16
% for club facilities, 10% for medical facilities, while buying a residential
property.
74
9. Which amenities are you looking for while buying a commercial property?
Amenities
4%
Interpretation
While buying a commercial property, 40% of the respondents are looking for
security and after the security 30% are looking for market, 16% for car parking,
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10. Which size will suit you best for commercial property?
Size in Sq.ft.
20% 8%
20% Less than 350
350-500
500-750
36% 16%
750-1000
Above 1000
Interpretation
In this survey 36% of the respondents are looking for a commercial property of
size between 750 – 1000 sq.ft. and 20% in both sizes 350-500 sq.ft. and above
1000 sq.ft.
76
11. Which size will suit you best for residential property?
Size
12% 8%
1 BHK + 1T
2 BHT + 2T
36% 44%
3 BHK + 2T
3 BHK + 3T
Interpretation
According to this survey 44% of the respondents are looking for 2 BHK + 2T
while 36% rare looking for 3 BHK + 2T, it shows that most of the respondents
firstly prefer 2 BHK because there are easily available in between 20 lacs to 50
lacs.
77
12. Are you satisfied with the prices charges by the Provantage Real Estate?
5% 15%
15%
25%
40%
Interpretation
According to this survey 40% of the respondents are moderate, 25% respondents
satisfied, 15% highly satisfied, 15% dissatisfied and rest of the respondents 5%
highly dissatisfied.
78
13. Do you think marketing strategies adopt by Provantage attract customers
Yes No
40%
60%
Interpretation
79
14. What is most important factor while buying a property?
10%
40% 20%
30%
Interpretation
According to the survey the most important factor wile buying a property is cost,
20% respondent were looking at the cost and 40% respondents were looking at the
growth rate.
80
FINDINGS
81
FINDINGS
Most of the Respondents will prefer Proventus Realty Solutions Private Limited
to purchase a property.
Most of the respondents will think that Investment in Real Estate is profitable.
According to survey cost is the most important factor while buying a property.
Most of the respondent have budget of Rs. 20 lacs to Rs. 50 lacs for buying a
property.
property most of the respondents are looking for car parking and security.
As per the survey, most of the respondents attracted with the marketing
Most of the respondents are looking for a commercial property of size between
750-1000 Sq.Ft. and for residential property respondents will prefer 2 BHK.
Most of the respondents got the information about the company from the
internet.
82
Chapter-6
Conclusion and Suggestions
83
CONCLUSION AND SUGGESTIONS
CONCLUSION
While constructing the flats certain points are need to be kept in mind as these are
the major reasons for preferring the flats. These factors are:
Economical
Security of the residents
Common facility being provided to them
Community living
Provide all general amenities
High growth rate
Good location
Market easily available
We concluded that mostly male customers are more interested in real estate market
than female having age mostly between 40-50 years (it means this age group
mostly aware and interested about real estate market.)
By adopt more aggressive promotional strategy ,use various tools to understand the
strategies and offerings of competitors, understand the overall market , go with the
attractive scheme in the benefit of customer, adopt unique marketing strategies,
delivering the project on time and with same quality which was shown in the
catalogue at the time of purchase. It is easily for the real estate market to convert the
client into the investor.
84
SUGGESTION
The real estate industry depends upon the person' financial plan, family
background disposal income and investor's preference. So before targeting
the customers, the company should consider the factors.
They should show their legal and technical documents to the customers to
make them satisfied about the investing point of view .to their company.
They should deliver the project on time so as to win the confidence of
prospective investors.
Adopt more aggressive promotional strategy like putting the canopies near
the market and offices, distribution of pamphlets and approaching the
people to convert them into our real customers.
Detailed analysis to understand the overall market, products present and
competitor offerings.
They should also adopt the strategy to educate customers regarding different
investment opportunities they are having for them at different locations.
They should go with the attractive scheme in the benefit of customer like
gold coin, laptop Car and other attractive things.
Always touch with customers to adopt unique marketing strategies.
85
LIMITATIONS OF THE STUDY
The project taken is very vast so considering the accuracy of all the aspects as
required by the study is a major limitation. However, every attempt with be make to
overcome any flaw which might occur due to this.
Time constraint
Due to shortage time of summer training of 45 days, we cannot survey
to more number of people so that we can get more precious results
Sample size is small
The sample size is small industry we cannot get more accurate results
as required
Less interested to respond.
Peoples are interested to respond. Every people is not interested in
providing the details about their investment due to several reasons
Financial constraint
Noida is very big area, so due to financial and time constraint , it is
quite difficult to cover the whole area.
86
BIBLIOGRAPHY
87
BIBLIOGRAPHY
Books
Business today
Company Broachers and Leaflets, earth express one , about retail shops.
Times of India
Training Notes, Proventus Realty Solutions Private Limited , about
commercial and residential projects.
88
Annexure
89
QUESTIONAIRE
Name: ……………………. Contact No. ……………..
Designation…………………….. Qualification………………
Age (Which age group show more interested in real estate market?)
90
Above 10 lacs
1. Are you interested in purchasing property?
(a) Yes
(b) No
(e) Others
4. From which source you are able to get the information about the
Provantage Real Estate Pvt. Ltd.
91
5. What is your opinion on this statement “Investment in real estate sector is
profitable”?
9. Which amenities are you looking for while buying a commercial property?
92
10. Which size will suit you best for commercial property?
11. Which size will suit you best for residential property?
12. Are you satisfied with the prices charges by the Provantage Real Estate?
93
94