Rahul Shrivastava

rahul.shrivastava1122@gmail.com
+91 9479935625

PROFILE IN BRIEF WORK EXPERIENCE

Rahul is currently a Change Analyst
and has about 2.5 years of experience in
Change Management and 1 year of
experience in incident management.
WORLDPAY
Change Analyst
SKILLS
Hard Skills: PowerPoint Decks, Excel,
Basic MSSQL.
Soft Skills: Analytical, Communication,
Presentation & Negotiation Skills
CERTIFICATIONS
ITIL V3 Foundation.
ITIL Intermediate – Service Transition.
PROJECTS UNDERTAKEN
Railway Platform Energy Conservation
System.
Over Voltage IDMT (Inverse Definite
Minimum Time) Relay with Alarm.
WORLDPAY
Incident Management
Oct 2016-PRESENT
Ensure efficient execution of change management process in organization.
Ensure timely communication of CAB call and Emergency CAB’s agenda and
minutes and control of meeting.
Participated in service improvement programs.
Preparing change metrics and SLA report.
Quality checking changes and communicating with the requesters that they
follow correct change process.
Conducting meetings with change managers belonging to different regions at the
time of migration and introducing improvement plans to make the process
better.
Ensured smooth execution of change process after migrating to the new tool,
efficiently played the role of support buddy for all change raisers supporting
them for their queries.
Conducted trainings for all stakeholders and change requesters to guide them
about the new tool after migration.
Creating ServiceNow dashboards for technical service owners to have better
visibility of changes belonging to a particular service.
Creating configuration items in Configuration management database and
performed few activities for asset and configuration management team under
cross skilling of resources.
Oct 2015- Sep 2016
First point of contact for any incident raised.
Prioritizing severity of the incident and resolving them within SLA.
Interacting with the clients via email and phone calls for the issues related to
payment software, website and payment applications.
Interacting with acquirers and concerned banks (ie Amex, Barclays etc) as per the
requirement.
Escalating the problems to the second level support the problem management
team.
Software and hardware testing and installation.

ACADEMIC QUALIFICATION
B.E. – Electrical and Electronics
RGTU, Bhopal. 2013
XII
Indore, CBSE 2009
X
Indore, CBSE 2007