# Main requirements How to write correctly Points

The appropriate comments are Comments are different in each

1 present in the required fields, they question of the questionnaire, 2
are not duplicated. written wherever necessary.
Fill in the survey in logical way
There are no logical contradictions
2 (without contradictions in 2
in the questionnaire.
answers).
Grammatically correct comments,
3 There are no grammatical mistakes with correct punctuation and no 2
COMMENTS

spelling errors.
Informative comments (provided
all necessary explanation). The
The comments are full, with comment must be appropriate,
4 2
concrete facts and address, the overall
satisfaction, compared to points
lost.
All comments in the survey are The survey is filled out in English
5 2
provided in English language language.

TOTAL POINTS 10

# Main requirements Points

1 The call performed during working hours. 2

2 The correct legend is mentioned during the call. 3

3 The obligatory questions are asked during the call. 3

SCENARIO

4 Survey was submitted no more than 8 hours after a call. 1

COMMENTS

Be in touch with coordinator / validator for 5 days after you filled in the
5 1
survey.
TOTAL POINTS 10
ARTIFACTS
ARTIFACTS

# Main requirements Points

All obligatory artefacts are attached to the survey:
1 5
- a screenshot of the call.
The screenshot is not blurry. The time, date and duration of the call are
2 visible. 5
The phone number of the location is visible.
TOTAL POINTS 10
 Calculation Calculation
Basic requirements # Basic requirements
of bonus of sanction
Survey is completed within 2 hours after the The survey is filled out within 12 hours
call. Unambiguous answers to all questions. All 1
after the call.
-5%
answers to objective questions are present. All
comments placed in appropriate fields, and do The survey is filled out within 24 hours
2 -10%
not overlap each other. There are no logical after the call.
contradictions. All comments in the survey are
provided in English. All obligatory artefacts are +10% 3
The survey is filled out NOT in English
-10%
attached to the survey. All photos are of good language.
quality, with a clearly visible date and time of
80-99% of the changes made in the
the call. You have received: Scenario 4
surveys after the shopper
-25%
compliance: 10; Comments completeness: 10;
Artifacts quality: 10. 5
100% of the changes made in the
-50%
surveys after the shopper

Scenario, Comments or Artifacts have

TOTAL +10% 6
medium quality – 6-7 points in grading
-5%

The bonus assessment is performed by the project team and
cannot be challenged by the shopper.
7 Scenario, Comments or Artifacts have -10%
poor quality – 1-5 points in grading
Please, note that you will be paid half of the payment for
the failed call to the location, only in case you made the
screenshot confirming this and filled in the survey with
appropriate commentaries.
The call performed by different people but submitted
under 1 login will not be paid for.