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CHAPTER 1
INTRODUCTION
decisions under time pressure, help patients who sometimes are in life threatening
conditions and face emotionally demanding interactions. For nurses in particular, working
in hospitals is even more demanding as they have less work autonomy, less career
development opportunities, and less alternatives for career change (Aiken et al., 2013).
The current economic crisis and the pressure to balance budgets with less financial
resources add extra burden on the nursing personnel due to the understaffing and the
resulting workload. At the same time, the use of technology in medical care brings new
challenges in terms of acquiring new knowledge and mastering new skills. The nursing
profession is among the most exposed to work strain with negative consequences for
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Nursing is a challenging job and issues arise that are out of your control. Being a
nurse is tough. Burnout is known to occur and this has been associated with poor patient
outcome. It is the nurses who spend the most time with patients in the hospital. Therefore
if good patient care is to be achieved, the problems and issues of nurses should also be
given importance. As Dr. Albert Hazan (in a KevinMD post) puts it, “patient satisfaction
must start with nursing satisfaction”. The nursing profession faces a huge dilemma.
Despite the great need for nurses in the Philippines, there’s widespread unemployment,
and many have no other choice but to go abroad. Problems related to interprofessional
working relationships may also arise which may also affect patient care.
experienced nurses is being observed especially among private hospitals as some nurses
eventually leave their hospital for greener pastures abroad. There are 200,000
unemployed nurses in the country. Yet those who work in government and private
hospitals are overworked and underpaid. By Anne Marxze D. Umil. We can no longer
deny the strong demand for nurses to serve the country, yet more than 300,000 remain
hospitals and communities are contractuals and have no security of tenure. Nurse wages
at P250-P350 a day cannot even sustain decent family living. The phrase “overworked
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and underpaid” has become synonymous to the nursing profession. The nurse-patient
ratio in hospitals remains high at 1:50 up to 1:80. Nurses are exposed to verbal and
physical abuse in addition to disease. Health professionals and students commonly use
the word “toxic” – not to mean poisonous, but might be just as hazardous – to describe a
difficult situation, which could mean an overload of patients, multiple serious cases, and
and bear, where nurses have to shell out from P30,000 to P50,000 to acquire CPD units
and renew their licenses. Under this situation, many nurses are forced to go abroad to
finance the needs of their families and loved ones in the Philippines. In fact, around
Work-related stress is a growing problem around the world that affects not only the
health and well-being of employees, but also the productivity of organizations. Work-
related stress arises where work demands of various types and combinations exceed the
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The Researcher is a nurse in the hospital for 5 years assigned in different areas.
In 5 years of working, the researcher experience different kinds of work pressures and
work related stress in the hospital. The researcher also observed that only few stays in
To further manage different factors of work-related stress, the researcher conducted in-
depth study on the causes of work related stress, factors affecting it and its effect to
nurses working in the hospital. The researcher had encounter certain guidelines and
researches that shows different kinds of stress and its management. The results of this
The personal experiences of the researcher as a nurse in the hospital who faces
different work related stress and challenges served as her inspiration to help nurses to
have better coping mechanism and stress management and become more competent
and committed to nursing practice, which became the main purpose of this study.
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Most of the Filipino nurses nowadays have the mentality of going abroad after
international recruitment agencies today. They will also stay at the Philippines after
passing the boards only for the experience. Others choose to shift to other profession.
Mostly, the primary reason are financial issues among Filipino nurses. Other
problems are having long working hours, under staffing, under compensated,
affecting the nurses work. We plan to carry out an all-inclusive participatory investigation
stress/pressures that will help the management or the organization formulate new rules
1.1 Age
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1.2 Gender
1.5 Position
2. What are the causes of work-related stress based on your personal experience.
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2.12 Discrimination
3. What do you think are the effects of work related stress on you in terms of:
Physical symptoms
3.1 Fatigue
3.3 Headaches
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Psychological symptoms
3.8 Depression
3.9 Anxiety
3.10 Discouragement
3.11 Irritability
3.12 Pessimism
decisions.
Behavioral symptoms
3.16 Aggression
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3.22 Disinterest
3.21 Isolation.
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Figure 1
Vicinity Map of Catanduanes
This Chapter presents the theoretical Framework of the topic and includes the
definitions related to work-related stress. The concepts of this study are anchored in the
psychological and social environment. Figure 1 shows the relationship between selected
socio demographic factors and work related stress. The dentified work related stressors
are the dependent variable of the study. On the other hand, the socio-demographic
factors including age, civil status, number of patients handled per day or acuity of care,
highest educational attainment, length of service and type of hospital are independent
variables.
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Age
Civil status
Length of service
individual employees and organization around the globe. The changing nature of work
has placed unprecedented demands on employees, and fueled concerns about the effect.
This change affects the well being, health of the employees and their work organizations.
Although these changes had led to greater mobility and more flexible work arrangements
Figure 2.1, shows the Relationship between Level of stress, Severity and Duration
in the Individual and Performance parameters on work related stress, which means it
shows the optimal performance stress as well as depression and strong Anxiety.
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Figure 2.1. Relationship between level of stress, severity and duration in the
individual and performance parameters
The common perception of stress is that it should be avoided, however at the small
demands, perceived and actual ability and control, and physical and mental arousal. It is
believed that with the right balance of these factors, an individual‟s performance can be
enhanced.
This is particularly true within the work environment, when people feel supported
yet challenged, research has indicated that levels of confidence in one’s abilities
increases and in turn positively impacts upon energy levels, moral and productivity.
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Within the work environment, when people feel supported yet challenged, research
has indicated that levels of confidence in one’s abilities increases and in turn positively
impacts upon energy levels, moral and productivity, Figure 2.2, shows the basics of stress
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The research will be done on the assumption that the respondents will answer
the questionnaires with personal and work-related experience and with all honesty,
There is no significant relationship among the demographic factors to work related stress
among nurses.
Results and findings of this study may serve as a point of reference among
immediate beneficiaries:
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Staff Nurses. The result of the study can provide guidance on work stress
Patient/Client. Staff nurses will be able to identify and minimize factors affecting
work stress. Therefore, patients/clients will receive optimal care, safe and quality nursing
service.
Guidelines Designer. This study will help them to develop on how to assess work
related stress, provide guideline on how to avoid stressors and formulate different
Institution. This research will help the institution by producing nurses providing
quality care to patients through of job satisfaction thus promoting the institution through
patients feedback.
attempt to formulate objective guidelines for producing quality care to patients by having
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Like other empirical studies, this study is not without its limitations. Our sample
consisted of two private secondary hospital nurses may limit the generalisability of the
results. This study can be strengthened by increasing the sample as the data analysis
results and findings may vary substantially when the sample size increased or decreased.
As the two hospitals may not represent the whole hospitals in Catanduanes, more
hospitals involvement would create more defused results and findings. Lastly, more
factors or variables can also be included in the questionnaire as stress can be caused of
different aspects of working environment. With the decreased sample size, a more
detailed emperical study among independent variables and the variables that have
independent variables (e.g. gender, race, education level, organization culture, impact of
technology, organization climate, emotional demands of work and unclear work roles)
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Definition of Terms
In order to provide a better understanding of the study, the following terms are
defined.
Definition of stress
challenge. According to the stressful event, the body responses the stress to stress is by
the body cannot keep this state for long periods of time and the parasympathetic system
typically describes a negative condition or a positive condition in human and that can
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4. Stress in the direction opposite to the usual stress to which a piece in a structure is
subjected. In this case, the negative stress may be either tension or compression.
5. Acute stress is the most common form of stress. It comes from demands and
pressures of the recent past and anticipated demands and pressures of the near future.
Acute stress is thrilling and exciting in small doses, but too much will exhaust. A fast run
down a challenging ski slope, for example, will exhilarat early in the day. That same ski
run late in the day is taxing and wearing. Skiing beyond your limits can lead to falls and
broken bones. By the same token, overdoing on short-term stress can lead to
6. Episodic Acute stress which affects those who suffer from Acute stress frequently.
People, who suffer from this tend, always be in a rush. They take too much on and can‟t
organize themselves to deal with the demands and pressures. Episodic Acute stress
affects interpersonal skills and can make sufferers hostile towards others by causing rapid
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and even heart disease. This type of stress can be helped with the changes of life style
7. Chronic Stress that wears sufferers down. It grinds away them by making them feel
burned out every day, every week and every year. It‟s the stress that someone can feel
when they can‟t see a way out of the demands and/or pressures that make them feel
trapped in an unhappy marriage or in a career they despise can both be factors. Chronic
stress is associated with ill health, alcohol excess, violence and even suicide. Chronic
stress can be helped with professional and medical help such as special forms of
energy requirement is lower than the bodily energy resources that the individual can
express in a given moment. The Human-Factor aspects that can increase bio-energetic
stress are all the activities that can reduce bodily energies, such as wrong diet, lack of
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10. Micro-Skills Stress appears, when the individual has only partial abilities in pivotal
skills that can change the course of action and determine the success in a performance.
action to find a way to cover the skills-gap incongruity (e.g. complete lack of knowledge
12. Lack-of-Planning Stress shows low ability in time management and in defining
goals and steps, lack of confidence and expertise in transforming ideas or goals into
13. Values Stress offers loss of sense and purpose, loss of ideals and values, feeling
that there‟s nothing more to believe in, or reality seems to have no sense and feeling of
thinks that "the demands exceed the personal and social resources, the individual is able
to mobilize."
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15. The term stress has been defined by (Gold & Roth 1993) “a condition of
disequilibrium within the intellectual, emotional and physical state of the individual. It is
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CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter presents the review of related literature and studies that have bearing
to the study. The researcher made use of available literature both local and foreign which
Foreign Literature
intense daily activity. With the global increase in the aged population, increased intensity
technology, nurses are faced with a variety of work-related stressors. Findings of the
present study show that workload is the number one aspect of nurses’ job that results in
highest frequency of stress. Employment of more nurses may help to reduce the impact
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Yang et al. BMC Health Services Research (2017) on a research article entitled
“Validation of work pressure and associated factors influencing hospital nurse turnover:
a cross-sectional investigation in Shaanxi Province, China” wrote “We found that turnover
intention among nurses are related to multiple factors included age, stress, job
responsibilities, and career commitment. Stress, which stem from familial, societal and
organizational issues, was the most important influencing factor leading to nurse turnover
intention. From this research, it appears clear that higher levels of stress lead to greater
intentions of turnover”
According to Keykaleh et al. (2017) “The findings of our study showed that apart
from individual areas, areas such as patient care, management, physical environment
and working conditions are considered a source of stress for nurses. Because of nursing
job stress is affected by different working conditions, further studies in the many hospitals
are needed. Moderate levels of patient safety are not acceptable; therefore, heath’s
policymakers should focus on providing the safety of all patients at the optimal level, with
more effort to reduce the stress of their nurses At the lowest level. Programs can be
designed to reduce or control job stress by looking specifically at effective factors in these
areas. A major step forward can be taken in promoting this valuable culture by holding
workshops and training courses for health personnel to familiarize them with the culture
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of patient safety. And since the results of this study, which are derived from their nurses'
opinions, showed that the stress in the patient's care has been overwhelming; The need
to adopt measures in the process of serving patients and their relatives, as well as to
control visiting hours so that stress and psychological problems of personnel are reduced
Sarafis et al. BMC Nursing (2016) in a research article entitled “The impact of
occupational stress on nurses ‘caring behaviors and their health related quality of life”
of their caring behaviors implementation, while this also affects their health-related quality
of life negatively. More specifically, conflicts with co-workers were independent predictors
for assurance of human presence, professional knowledge and skills and patient
respectfulness dimensions, conflicts with doctors for respect for patient dimension and
discrimination stress factor was an independent predictor for physical health, while stress
resulting from conflicts with supervisors was independently associated with mental
health.”
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nurses, and literature review shows that this is connected with absence from work and
intentions to quit a hospital. Consequently more research into identifying the most
effective way of detecting when individuals are experiencing early difficulties, and of
stress.”
Canady and Allen, 2015, in their research article titled “Stressors in the
and Clinical Practices,” Nurses are pivotal in providing health care; however, work-related
stressors affect that care. The forecasted shortage may result in even higher physical and
exhaustion and increases well-being, job satisfaction, and better job outcomes of nurses.
Therefore, healthcare systems must train these nurse leaders to identify critical RN
stressors, increase flexibility, stimulate positive ideas within nursing systems, and develop
strategies that increase healthy work environments, job satisfaction, nurse resilience and
workplace policies that address stressors experienced by nurses affects the organization
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and the entire nursing profession. Nurses desire a positive, healthy environment where
they feel valued through positive policy and procedure changes when necessary.”
In the study of Moustaka and Constantinidis 2010 they state, “it is not only
organizational factors and tasks that cause occupational stress. The interaction between
organizational factors and the characteristics of individual workers also play a significant
role. Because of different working conditions, education, social status and the autonomy
of nurses in different culture, it can be assumed that occupational stress differs between
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CHAPTER 3
Methods and Procedures
gathering instruments, and the statistical tools used in treating the data for effective
Method of Research
The descriptive method of research will be utilized in this study. It describes what
exists and may help to uncover new facts and meaning. The purpose of descriptive
information concerning the current status of the phenomena to describe “what exists” with
respect to variables or conditions in a situation. This involves the collection of data that
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including the top management and the staffs listed on the organizational chart in two
Sampling Technique
Probability sampling will be used in this study which is classified as cluster
sampling technique in which the identified groups are all units of the identified group are
participant or representative:
Emergency room nurses, Operating room and Delivery Room Nurses, Neonatal
Intensive Care Unit or Pediatric Intensive Care Unit (NICU/PICU), Intensive Care
Unit or Coronary Care Unit (ICU/CCU) and Ward nurses. It will also include the
management area wherein chief nurses, head nurses and supervisory nurse are
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to identify any pattern of relationship that exists between two or more variables and to
measure the strength of the relationship. This process consists of defining the purpose
and objectives, deciding on the sample, creating and pretesting the instrument, contacting
the respondents, and collecting and analyzing data. In the study, a self-report
the study.
Part 1 pertains to demographic profile of the critical care nurses as to: age, gender,
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Part II refers to the causes affecting the work related stress. The four (5)
Likert Scale type of checklist-questionnaire was used. The five (5) options to
choose for responses, the highest score is five (5) and one (1) will be the lowest:
5 Highly Agree
4 Agree
3 Disagree
2 Highly Disagree
1 Not Applicable
The questionnaires will be given to registered nurses who will participate in this
study after permission will obtained from the medical director of the previously mentioned
hospitals.
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letter is attached to the questionnaires ensuring that all data gathered stay only in the
For the statistical analysis of this study, the researcher will utilize the following
statistical procedures for analyzing the data that will be collected from the respondents.
For problem number one (1), Frequency Percentage Distribution was used to
determine the profile variables of respondents in terms of their age, gender, type of
For problem number two (2), Weighted Mean and Standard Deviation were used
For problem number three (3), Analysis of Variance (ANOVA) and T-Test were
used to determine the significant difference between the four domains of competencies
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For problem number four (4), Pearson R correlation was used to determine