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CHAPTER 1

FACTORS AFFECTING WORK-RELATED STRESS AMONG STAFF NURSES IN

SECONDARY PRIVATE HOSPITAL IN CATANDUANES

INTRODUCTION

Hospitals are inherently stressful organizations. Health professionals make critical

decisions under time pressure, help patients who sometimes are in life threatening

conditions and face emotionally demanding interactions. For nurses in particular, working

in hospitals is even more demanding as they have less work autonomy, less career

development opportunities, and less alternatives for career change (Aiken et al., 2013).

The current economic crisis and the pressure to balance budgets with less financial

resources add extra burden on the nursing personnel due to the understaffing and the

resulting workload. At the same time, the use of technology in medical care brings new

challenges in terms of acquiring new knowledge and mastering new skills. The nursing

profession is among the most exposed to work strain with negative consequences for

their physiological health and psychological well-being (Aiken et al 2013).


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Nursing is a challenging job and issues arise that are out of your control. Being a

nurse is tough. Burnout is known to occur and this has been associated with poor patient

outcome. It is the nurses who spend the most time with patients in the hospital. Therefore

if good patient care is to be achieved, the problems and issues of nurses should also be

given importance. As Dr. Albert Hazan (in a KevinMD post) puts it, “patient satisfaction

must start with nursing satisfaction”. The nursing profession faces a huge dilemma.

Despite the great need for nurses in the Philippines, there’s widespread unemployment,

and many have no other choice but to go abroad. Problems related to interprofessional

working relationships may also arise which may also affect patient care.

Meanwhile in countries like the Philippines, difficulty in the recruitment of

experienced nurses is being observed especially among private hospitals as some nurses

eventually leave their hospital for greener pastures abroad. There are 200,000

unemployed nurses in the country. Yet those who work in government and private

hospitals are overworked and underpaid. By Anne Marxze D. Umil. We can no longer

deny the strong demand for nurses to serve the country, yet more than 300,000 remain

unemployed, and around 250,000 are underemployed or misemployed. Most nurses in

hospitals and communities are contractuals and have no security of tenure. Nurse wages

at P250-P350 a day cannot even sustain decent family living. The phrase “overworked
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and underpaid” has become synonymous to the nursing profession. The nurse-patient

ratio in hospitals remains high at 1:50 up to 1:80. Nurses are exposed to verbal and

physical abuse in addition to disease. Health professionals and students commonly use

the word “toxic” – not to mean poisonous, but might be just as hazardous – to describe a

difficult situation, which could mean an overload of patients, multiple serious cases, and

prolonged working hours.

The Continuing Professional Development Act of 2016 implemented by the

Professional Regulation Commission has become an added burden, a cross to carry

and bear, where nurses have to shell out from P30,000 to P50,000 to acquire CPD units

and renew their licenses. Under this situation, many nurses are forced to go abroad to

finance the needs of their families and loved ones in the Philippines. In fact, around

19,000 nurses leave the country every year to work abroad.

Work-related stress is a growing problem around the world that affects not only the

health and well-being of employees, but also the productivity of organizations. Work-

related stress arises where work demands of various types and combinations exceed the

person’s capacity and capability to cope.


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Background of the Study

The Researcher is a nurse in the hospital for 5 years assigned in different areas.

In 5 years of working, the researcher experience different kinds of work pressures and

work related stress in the hospital. The researcher also observed that only few stays in

their institution and choose to go abroad or shift to other profession.

The researcher himself, managed to overcome different challenges in the hospital.

To further manage different factors of work-related stress, the researcher conducted in-

depth study on the causes of work related stress, factors affecting it and its effect to

nurses working in the hospital. The researcher had encounter certain guidelines and

researches that shows different kinds of stress and its management. The results of this

study will be able to become a basis for policy or protocol making

The personal experiences of the researcher as a nurse in the hospital who faces

different work related stress and challenges served as her inspiration to help nurses to

have better coping mechanism and stress management and become more competent

and committed to nursing practice, which became the main purpose of this study.
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Statement of the Problem

Most of the Filipino nurses nowadays have the mentality of going abroad after

2years of working in Philippine hospitals as one of the most requirements of the

international recruitment agencies today. They will also stay at the Philippines after

passing the boards only for the experience. Others choose to shift to other profession.

Mostly, the primary reason are financial issues among Filipino nurses. Other

problems are having long working hours, under staffing, under compensated,

discrimination and job hazards.

In response to this problem, this study proposes to investigate several factors

affecting the nurses work. We plan to carry out an all-inclusive participatory investigation

through questionnaire to further identify causes and effect of work related

stress/pressures that will help the management or the organization formulate new rules

and regulations and provide better policies for the staff/employees.

Specifically, this study sought to answer the following questions:

1. What was the profile of the respondents in terms of:

1.1 Age
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1.2 Gender

1.3 Civil Status

1.4 Department or Area

1.5 Position

1.6 Length of experience?

2. What are the causes of work-related stress based on your personal experience.

2.1 Long working hours

2.2 Changes within the organization or management

2.3 Changes to duties or shift

2.4 Job insecurity

2.5 lack of autonomy

2.6 Boring work

2.7 Insufficient skills for the job


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2.8 Over supervision

2.9 Under supervision

2.10 lack of equipment

2.11 Few promotional opportunities

2.12 Discrimination

2.13 Poor relationship to colleagues

2.14 Poor communication skills

2.15 Inappropriate behavior of watcher

3. What do you think are the effects of work related stress on you in terms of:

Physical symptoms

3.1 Fatigue

3.2 Muscular tension

3.3 Headaches

3.4 Heart palpitations

3.5 Sleeping difficulties, such as insomnia


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3.6 Gastrointestinal upsets, such as diarrhea or constipation

3.7 Dermatological disorders.

Psychological symptoms

3.8 Depression

3.9 Anxiety

3.10 Discouragement

3.11 Irritability

3.12 Pessimism

3.13 Feelings of being overwhelmed and unable to cope

3.14 Cognitive difficulties, such as a reduced ability to concentrate or make

decisions.

Behavioral symptoms

3.15 An increase in sick days or absenteeism

3.16 Aggression

3.17 Diminished creativity and initiative

3.18 A drop in work performance


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3.19 Problems with interpersonal relationships

3.20 Mood swings and irritability

3.21 Lower tolerance of frustration and impatience

3.22 Disinterest

3.21 Isolation.

Setting of the Study

The study will be conducted in two (2) secondary private hospitals in

Catanduanes. These hospitals are as follows: Catanduanes doctors hospital and

Immaculate Heart of Mary Hospital.inc.

Catanduanes Doctors Hospital located at Valencia Virac, Catanduanes is a

secondary level, and has an authorized 100-bed capacity.

Immaculate Hearts of Mary Hospital located at Rawis Virac, Catanduanes has an

authorized 50 bed capacity, secondary care.


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Figure 1
Vicinity Map of Catanduanes

Theoretical Framework/Conceptual Framework

This Chapter presents the theoretical Framework of the topic and includes the

definitions related to work-related stress. The concepts of this study are anchored in the

identified in the work-related stressors by French et al. (2000) such physical,

psychological and social environment. Figure 1 shows the relationship between selected

socio demographic factors and work related stress. The dentified work related stressors

are the dependent variable of the study. On the other hand, the socio-demographic

factors including age, civil status, number of patients handled per day or acuity of care,

highest educational attainment, length of service and type of hospital are independent

variables.
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Age

Civil status

Acuity of care Work related stressors

Highest educational attainment

Length of service

Figure 2. The relationship between selected socio-demographic factors and work


related stess

Work-related stress is a growing problem that results in substantial cost to

individual employees and organization around the globe. The changing nature of work

has placed unprecedented demands on employees, and fueled concerns about the effect.

This change affects the well being, health of the employees and their work organizations.

Although these changes had led to greater mobility and more flexible work arrangements

were made for some employees.

Figure 2.1, shows the Relationship between Level of stress, Severity and Duration

in the Individual and Performance parameters on work related stress, which means it

shows the optimal performance stress as well as depression and strong Anxiety.
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Figure 2.1. Relationship between level of stress, severity and duration in the
individual and performance parameters

The common perception of stress is that it should be avoided, however at the small

rock Practice, it is recognized that stress is made up of a combination of factors: task

demands, perceived and actual ability and control, and physical and mental arousal. It is

believed that with the right balance of these factors, an individual‟s performance can be

enhanced.

This is particularly true within the work environment, when people feel supported

yet challenged, research has indicated that levels of confidence in one’s abilities

increases and in turn positively impacts upon energy levels, moral and productivity.
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Within the work environment, when people feel supported yet challenged, research

has indicated that levels of confidence in one’s abilities increases and in turn positively

impacts upon energy levels, moral and productivity, Figure 2.2, shows the basics of stress

level in performances and health.

Figure 2.2. Basics of stress level in performance and health


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Assumption of the Study

The research will be done on the assumption that the respondents will answer

the questionnaires with personal and work-related experience and with all honesty,

objectively and confidentiality.

Hypotheses of the Study

The researcher formulated the hypotheses that:

There is no significant relationship among the demographic factors to work related stress

among nurses.

There is no significant relationship between the work related stress to the

Significance of the Study

Results and findings of this study may serve as a point of reference among

immediate beneficiaries:
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Staff Nurses. The result of the study can provide guidance on work stress

management and awareness among staff nurses

Patient/Client. Staff nurses will be able to identify and minimize factors affecting

work stress. Therefore, patients/clients will receive optimal care, safe and quality nursing

service.

Nursing Administrators. This study can serve as a model or guideline for

implementation of policy and protocol of the management.

Guidelines Designer. This study will help them to develop on how to assess work

related stress, provide guideline on how to avoid stressors and formulate different

strategies on stress management.

Institution. This research will help the institution by producing nurses providing

quality care to patients through of job satisfaction thus promoting the institution through

patients feedback.

Future Researchers. This can serve as a guide in their efforts in providing an

attempt to formulate objective guidelines for producing quality care to patients by having

job satisfaction to nurses and reducing work-related stress.


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Scope, Limitations and Delimitation

Like other empirical studies, this study is not without its limitations. Our sample

consisted of two private secondary hospital nurses may limit the generalisability of the

results. This study can be strengthened by increasing the sample as the data analysis

results and findings may vary substantially when the sample size increased or decreased.

As the two hospitals may not represent the whole hospitals in Catanduanes, more

hospitals involvement would create more defused results and findings. Lastly, more

factors or variables can also be included in the questionnaire as stress can be caused of

different aspects of working environment. With the decreased sample size, a more

detailed emperical study among independent variables and the variables that have

multiple categories can be performed. Potential correlation between some of the

independent variables (e.g. gender, race, education level, organization culture, impact of

technology, organization climate, emotional demands of work and unclear work roles)

need to be reported in the future study.


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Definition of Terms
In order to provide a better understanding of the study, the following terms are
defined.

Definition of stress

1. Physiological or biological stress is an organism's response to a stressor such as

an environmental condition or a stimulus. Stress is a body's method of reacting to a

challenge. According to the stressful event, the body responses the stress to stress is by

sympathetic nervous system activation which results in fight-or-flight response. Because,

the body cannot keep this state for long periods of time and the parasympathetic system

returns the body's physiological conditions to normal (homeostasis).Generally, stress

typically describes a negative condition or a positive condition in human and that can

have an impact on a person's mental and physical well-being.

2. A mentally or emotionally disruptive or upsetting condition occurring in response

to adverse external influences and capable of affecting physical health, usually


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characterized by increased heart rate, a rise in blood pressure, muscular tension,

irritability, and depression.

3. A state of extreme difficulty, pressure, or strain it is called as greatest stress and

danger” (Robert J Samuelson).

4. Stress in the direction opposite to the usual stress to which a piece in a structure is

subjected. In this case, the negative stress may be either tension or compression.

5. Acute stress is the most common form of stress. It comes from demands and

pressures of the recent past and anticipated demands and pressures of the near future.

Acute stress is thrilling and exciting in small doses, but too much will exhaust. A fast run

down a challenging ski slope, for example, will exhilarat early in the day. That same ski

run late in the day is taxing and wearing. Skiing beyond your limits can lead to falls and

broken bones. By the same token, overdoing on short-term stress can lead to

psychological distress, tension headaches, upset stomach and other symptoms.

6. Episodic Acute stress which affects those who suffer from Acute stress frequently.

People, who suffer from this tend, always be in a rush. They take too much on and can‟t

organize themselves to deal with the demands and pressures. Episodic Acute stress

affects interpersonal skills and can make sufferers hostile towards others by causing rapid

deterioration of relationships especially in the workplace. Its symptoms include prolonged


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over stimulation, persistent tension, headaches or migraines, hypertension, chest pains

and even heart disease. This type of stress can be helped with the changes of life style

but professional help may be needed before chronic problems develop.

7. Chronic Stress that wears sufferers down. It grinds away them by making them feel

burned out every day, every week and every year. It‟s the stress that someone can feel

when they can‟t see a way out of the demands and/or pressures that make them feel

depressed, miserable and disheartened on a constant basis. The stress of feeling

trapped in an unhappy marriage or in a career they despise can both be factors. Chronic

stress is associated with ill health, alcohol excess, violence and even suicide. Chronic

stress can be helped with professional and medical help such as special forms of

counselling or targeted behavioural therapy.

8. Bio-energetic Stress defines that heavier overwhelming physical stressors whose

energy requirement is lower than the bodily energy resources that the individual can

express in a given moment. The Human-Factor aspects that can increase bio-energetic

stress are all the activities that can reduce bodily energies, such as wrong diet, lack of

sleep and resting, change in biorhythms, localized pain.

9. Psycho-energetic Stress is chronic or acute anxiety, emotional troubles, mental

rumination, altered states of consciousness, feelings of loneliness and not being


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understood, lack of social acceptance, deprivation of interpersonal communication and

forced social relationships.

10. Micro-Skills Stress appears, when the individual has only partial abilities in pivotal

skills that can change the course of action and determine the success in a performance.

11. Macro-Skills Stress it consists of missing of insufficient competences in the personal

portfolio of skills, in a changing environment, accompanied by the lack of any proactive

action to find a way to cover the skills-gap incongruity (e.g. complete lack of knowledge

of english language, if anyone wish to work and live in an english-speaking country).

12. Lack-of-Planning Stress shows low ability in time management and in defining

goals and steps, lack of confidence and expertise in transforming ideas or goals into

planned and achievable goals and steps.

13. Values Stress offers loss of sense and purpose, loss of ideals and values, feeling

that there‟s nothing more to believe in, or reality seems to have no sense and feeling of

internal valueemptiness (daniele trevisani 2009).

14. According to (Richard S Lazarus), stress is a feeling experienced, when a person

thinks that "the demands exceed the personal and social resources, the individual is able

to mobilize."
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15. The term stress has been defined by (Gold & Roth 1993) “a condition of

disequilibrium within the intellectual, emotional and physical state of the individual. It is

generated by one‟s perceptions of a situation, which results in physical and emotional

reactions. It can be either positive or negative, depending upon one‟s interpretations”.


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CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES

This chapter presents the review of related literature and studies that have bearing

to the study. The researcher made use of available literature both local and foreign which

were relevant to the present study.

Foreign Literature

According to the study of Faremi et al. (2019) published on International Journal

of Africa Nursing Sciences,” Nurses are vulnerable to occupational stress because of

intense daily activity. With the global increase in the aged population, increased intensity

of health care problems, increased incidence of chronic illnesses and advanced

technology, nurses are faced with a variety of work-related stressors. Findings of the

present study show that workload is the number one aspect of nurses’ job that results in

highest frequency of stress. Employment of more nurses may help to reduce the impact

of workload on their quality of life and quality of services rendered.”


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Yang et al. BMC Health Services Research (2017) on a research article entitled

“Validation of work pressure and associated factors influencing hospital nurse turnover:

a cross-sectional investigation in Shaanxi Province, China” wrote “We found that turnover

intention among nurses are related to multiple factors included age, stress, job

responsibilities, and career commitment. Stress, which stem from familial, societal and

organizational issues, was the most important influencing factor leading to nurse turnover

intention. From this research, it appears clear that higher levels of stress lead to greater

intentions of turnover”

According to Keykaleh et al. (2017) “The findings of our study showed that apart

from individual areas, areas such as patient care, management, physical environment

and working conditions are considered a source of stress for nurses. Because of nursing

job stress is affected by different working conditions, further studies in the many hospitals

are needed. Moderate levels of patient safety are not acceptable; therefore, heath’s

policymakers should focus on providing the safety of all patients at the optimal level, with

more effort to reduce the stress of their nurses At the lowest level. Programs can be

designed to reduce or control job stress by looking specifically at effective factors in these

areas. A major step forward can be taken in promoting this valuable culture by holding

workshops and training courses for health personnel to familiarize them with the culture
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of patient safety. And since the results of this study, which are derived from their nurses'

opinions, showed that the stress in the patient's care has been overwhelming; The need

to adopt measures in the process of serving patients and their relatives, as well as to

control visiting hours so that stress and psychological problems of personnel are reduced

as much as possible becomes clear more than ever.”

Sarafis et al. BMC Nursing (2016) in a research article entitled “The impact of

occupational stress on nurses ‘caring behaviors and their health related quality of life”

coined that “Nurses’ exposure to stress-related factors can be considered as a predictor

of their caring behaviors implementation, while this also affects their health-related quality

of life negatively. More specifically, conflicts with co-workers were independent predictors

for assurance of human presence, professional knowledge and skills and patient

respectfulness dimensions, conflicts with doctors for respect for patient dimension and

conflicts with supervisors and uncertainty concerning treatment for positive

connectedness dimension. As far as health related quality of life is concerned,

discrimination stress factor was an independent predictor for physical health, while stress

resulting from conflicts with supervisors was independently associated with mental

health.”
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W.V.P.M.Nayomi (2016), “Occupational stress is a serious problem affecting

nurses, and literature review shows that this is connected with absence from work and

intentions to quit a hospital. Consequently more research into identifying the most

effective way of detecting when individuals are experiencing early difficulties, and of

improving their stress management techniques so as to prevent the transition to severe

stress.”

Canady and Allen, 2015, in their research article titled “Stressors in the

Working Environment of Registered Nurses” posted by International Journal of Nursing

and Clinical Practices,” Nurses are pivotal in providing health care; however, work-related

stressors affect that care. The forecasted shortage may result in even higher physical and

mental health nurse risks and vulnerabilities. Transformational leadership decrease

exhaustion and increases well-being, job satisfaction, and better job outcomes of nurses.

Therefore, healthcare systems must train these nurse leaders to identify critical RN

stressors, increase flexibility, stimulate positive ideas within nursing systems, and develop

strategies that increase healthy work environments, job satisfaction, nurse resilience and

retention thus reducing staff turnover rates. Implementing targeted, constructive

workplace policies that address stressors experienced by nurses affects the organization
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and the entire nursing profession. Nurses desire a positive, healthy environment where

they feel valued through positive policy and procedure changes when necessary.”

In the study of Moustaka and Constantinidis 2010 they state, “it is not only

organizational factors and tasks that cause occupational stress. The interaction between

organizational factors and the characteristics of individual workers also play a significant

role. Because of different working conditions, education, social status and the autonomy

of nurses in different culture, it can be assumed that occupational stress differs between

cultures and countries.”


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CHAPTER 3
Methods and Procedures

This chapter presents the research methodology, description of sample, data

gathering instruments, and the statistical tools used in treating the data for effective

analysis and meaningful interpretation.

Method of Research

The descriptive method of research will be utilized in this study. It describes what

exists and may help to uncover new facts and meaning. The purpose of descriptive

research is to observe, describe, and document aspects of a situation as it naturally

occurs (Polit& Beck 1999). Furthermore, descriptive research is used to obtain

information concerning the current status of the phenomena to describe “what exists” with

respect to variables or conditions in a situation. This involves the collection of data that

will provide an account or description of individuals, groups or situations.


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Respondents of the Study


The respondents of this study are the total population of registered nurses

including the top management and the staffs listed on the organizational chart in two

Secondary Private Hospitals in Catanduanes. Specifically, Immaculate Heart of Mary

Hospital. Inc and Catanduanes Doctors Hospital.

Sampling Technique
Probability sampling will be used in this study which is classified as cluster

sampling technique in which the identified groups are all units of the identified group are

participant or representative:

1. All registered nurses in selected hospitals of Catanduanes.

2. Registered Nurses assigned in different areas of the hospital including the

Emergency room nurses, Operating room and Delivery Room Nurses, Neonatal

Intensive Care Unit or Pediatric Intensive Care Unit (NICU/PICU), Intensive Care

Unit or Coronary Care Unit (ICU/CCU) and Ward nurses. It will also include the

management area wherein chief nurses, head nurses and supervisory nurse are

included in the survey.


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3. Willing and able to participate in this study.

Data Gathering Instruments


The study used a cross-sectional survey design. This design is used in research

to identify any pattern of relationship that exists between two or more variables and to

measure the strength of the relationship. This process consists of defining the purpose

and objectives, deciding on the sample, creating and pretesting the instrument, contacting

the respondents, and collecting and analyzing data. In the study, a self-report

measurement technique (questionnaires) was employed to collect data from participants

at a single point in time

A cover letter will be included on the questionnaire to ensure anonymity and

confidentiality of the responses, and to initiate further cooperation of the respondents in

the study.

A. Checklist-questionnaire. It has (2) parts, namely:

Part 1 pertains to demographic profile of the critical care nurses as to: age, gender,

type of critical care unit assignment, and educational attainment.


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Part II refers to the causes affecting the work related stress. The four (5)

Likert Scale type of checklist-questionnaire was used. The five (5) options to

choose for responses, the highest score is five (5) and one (1) will be the lowest:

5 Highly Agree
4 Agree
3 Disagree
2 Highly Disagree
1 Not Applicable

Validation of the Instrument

The questionnaires will be pretested to

Data Gathering Procedure

The questionnaires will be given to registered nurses who will participate in this

study after permission will obtained from the medical director of the previously mentioned

hospitals.
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The researcher will ensure anonymity and confidentiality of the respondents. A

letter is attached to the questionnaires ensuring that all data gathered stay only in the

researcher and purely for the purpose of the study.

Statistical Treatment of Data

For the statistical analysis of this study, the researcher will utilize the following

statistical procedures for analyzing the data that will be collected from the respondents.

For problem number one (1), Frequency Percentage Distribution was used to

determine the profile variables of respondents in terms of their age, gender, type of

critical care unit, educational attainment, and length of experience.

For problem number two (2), Weighted Mean and Standard Deviation were used

to determine the domains of competencies of the respondents as regards the ff.:

Knowledge, Skills, Attitude, and Critical Thinking.

For problem number three (3), Analysis of Variance (ANOVA) and T-Test were

used to determine the significant difference between the four domains of competencies

when grouped according to their profile variables.


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For problem number four (4), Pearson R correlation was used to determine

relationship of the following domains of competencies: Knowledge, Skills, Attitude, and

Critical Thinking, as assessed by the respondents.

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