G.S.

COLLEGE OF COMMERCE
AND ECONOMICS.
D.M.S.R.

TOPIC: BUSNIESS PERFOMANCE

MANAGEMENT
MADE BY : MBA 1ST SEM
Parag
Gajbhiye
Saurabh
Sahare
Satyam
Bhalekar
 INTRODUCTION

ü Business Performance Management(BPM) or

Corporate Performance Management.
ü It includes reporting, predictive analytics.
ü Also includes other BI practices along with
planning, budgeting, and forecasting.
ü It provides a framework which helps in
organising information, delivering new insights
and taking actions.
TOOLS OF BPM
 PROCESS OF BPM

Ø Designing of a BPM program and clearly defining what is to be

measured, when and how.
Ø Establishment of standards/metrics against which performance
comparison can be done like a balanced scoreboard.
Ø Preparation of a system for performance monitoring and identify
performance goals.
Ø Preparation of a system for analysis like finding out about trends,
fluctuations and reasons.
Ø It also includes results of actual performance against set standards.
Ø Action should be taken when needed.
 SCORECARDS

Ø A business performance management tool which is usd by senior

management to review performance indicators is called as a
scorecard.
Ø Assists in monitoring the performance of business against the
strategic goals .
Ø It acts as a tool for executives and managers to report and analyze
performance indicators .
Ø It reflects whether the business activities are in line with the overall
strategy of the company.
Ø Scorecard supports business users in tracking and improving
corporate performance by key performance indicators.
 KEY ELEMENTS OF
SCORECARD
Ø Learning and Growth : This identifies the resources of
an organization.
Ø Internal Business Process : Helps in superior
performance delivery and achieve results in key
performance areas.
Ø Customers
Ø Financial Perspective : They are based on the
organization’s strategic objective expectancy.
 SCORECARD SYSTEM
DEVELOPMENT PROCESS
Ø Set vision
Ø Strategies are developed to achieve vision.
Ø Decisions are taken on how to implement strategy.
Ø Scorecard perspectives are taken into account to decide
on critical success factors(CSF) and link strategy and
action to them.
Ø The measures and targets are established to assess
perspectives and impact on CSFs.
Ø Action Plans are prepared and responsibilities fixed for
implementation of a balanced scorecard(BSC).
 DASHBOARDS

Ø Dashboard is used by operational managers for monitoring of day-

to-day operations via a visual technique.
Ø It is Also known as Business Activity Process Monitoring(BAM) or
Business Process Measurement(BPM).
Ø Business intelligence dashboard reflects the present status of
metrics and key performance indicators of an organization.
Ø Business intelligence dashboards makes the data analysis a
simple process.
Ø Dashboards combine and arrange numbers, metrics and scorecard
in a single visual medium.
Ø Main features of a BI dashboard are a customizable interface and
the capability of pulling data from multiple sources.
 DIFFERENCE BETWEEN
SCORECARD AND DASHBOARD
BASIS SCORECARDS DASHBOARD
Purpose Displays growth Displays performance
Usage Performance Performance monitoring
management
Updates Snapshots at specific Real-time feeds
time interval
Input Data Operations results Events
summaries
Measures Key performance/result Metrics built on KPIs
indicators
Context Targets, thresholds, Exceptions, 3As
standards
Impact Strategy implementation Strategy
plans