YOUR

TRAVEL
CONNECTIONS

SCOTRAIL.CO.UK YOUR TICKET TO SCOTLAND

scotrail.co.uk 1
 Our aim is to make your journey as
simple as possible.
No matter if you’re travelling to work, visiting
friends or getting out to enjoy the beautiful Scottish
countryside, our aim is make your journey as simple
as possible. This booklet shows how you can use just
the train, or many different transport options, to
get from A to B.
For the most up to date information on Travel Connections,
please visit our website: www.scotrail.co.uk
Alternatively, you can contact Traveline Scotland, who
provide comprehensive and independent information on
travel connections throughout Scotland.
Website www.travelinescotland.com
Telephone 0871 200 22 33
Calls cost 10p per minute from BT
Landlines (UK), charges from other
providers or mobiles may vary.
New for 2015…
In 2015 ScotRail will introduce our Bike & Go cycle hire
system at several stations, and make a start on improving
bicycle parking. We’ll also be adding 1,000 cycle spaces
before April 2016 and a total of 3,500 additional spaces
to the network within three years.
We make every effort to ensure the information in this leaflet
is correct, and apologise if information has changed since the
time of printing. Unfortunately, we cannot accept liability for
any inaccuracies.
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We’ll help you get from door-to-
door...
The ScotRail network covers 2,800 kilometres of
track and over 340 stations, so you can get to lots of
places just using the train. However, everyone likes
choices and that’s what we offer you.
We run the trains, but there are a lot more ways to explore
Scotland. There are a host of travel options to help you get
from A to B, from buses and bikes to ferries and planes:
• By bicycle – if you like to feel the wind in your hair and
the sun on your back, we can offer you cycle storage at
almost every station, cycle space on the train and great
discounts on cycle hire if you’re a ScotRail customer.
For more information, see page 4.
• By bus – we’ll get you as close as we can, but
sometimes you’ll need a bus for the final leg. We have
a range of PLUSBUS and RailBus tickets to make your
journey seamless. For more information, see page 10.
• By ferry – visiting the islands or Northern Ireland? We
work closely with leading ferry operators to provide
combined Rail & Sail tickets to destinations across
Scotland and to Belfast. For more information, see
page 13.
• By air – you can reach any Scottish airport by rail or
by bus. We offer combined Airlink tickets to Glasgow
and Edinburgh airports, and discounted travel to other
airports. For more information, see page 15.
If you’re changing trains, or travelling between stations,
please make sure you leave enough time. We have included
some handy rail interchange advice for you on page 18.
For people with reduced mobility, we will always try and
help. For more information on assisted travel, please visit
our website or any staffed station. In addition we have
specialist help lines:
Telephone 0800 912 2901
Text phone 18001 0800 912 2901
Calls are free of charge, available Monday to Sunday from 0700 to 2200.
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 Connecting by bicycle
Cycling is a great way to get active, stay healthy and
cut the cost of getting to and from the station. Why
not leave the car at home and get in the saddle?
Leaving your bike at the station...
ScotRail provides cycle parking at most stations, and from
2015 onwards we’ll be investing in even more cycle spaces.
Our Bike & Go cycle hire scheme will be soon arriving at 10
of our stations, as well as the introduction of Cyclepoints
offering bike hire, repair and sales at Glasgow, Edinburgh
and Stirling.
Full details of the facilities available at your station are
available at www.scotrail.co.uk
Taking your bike on the train...
Heading out to enjoy a ride in the countryside, or simply
taking your bike with you? We’ve got you covered.
How much does it cost?
Nothing. There’s no charge to take a bicycle on any of our
ScotRail trains.
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Do I have to make a reservation?
On some long distance services, we ask you to reserve a
space for your bike. Reservations are available up to 12
weeks in advance and can be booked via
www.scotrail.co.uk, by visiting a staffed station or by
calling our Telesales team on 0344 811 0141.
Cycle reservations are required on services between:
• Glasgow, Edinburgh and Aberdeen
• Glasgow, Edinburgh and Inverness
• Glasgow, Oban, Fort William and Mallaig
• Aberdeen and Inverness
• Inverness, Wick, Thurso and Kyle of Lochalsh
Cycle reservations are also available on services between
Glasgow and Stranraer. They’re not compulsory, but we
strongly recommend that you make one to secure a place.
Will there always be space?
We will always do our best to accommodate your bike on
the train. Where reservations are not available, spaces will
be available on a first come first served basis. Please bear
in mind that we do operate busy commuter services, and at
peak times space can become limited.
Electric trains in central Scotland do not always have
dedicated cycle spaces. This applies to services between:
• Glasgow Central, Cathcart, Neilston and Newton
• Glasgow Central, Gourock and Wemyss Bay
• Glasgow Central, Ayr, Ardrossan and Largs
• All trains via Glasgow Central Low Level
• All trains via Glasgow Queen St Low Level
• Edinburgh, North Berwick and Dunbar
• Glasgow Central and Paisley Canal
• Glasgow Central and Edinburgh via Carstairs
On these trains, you can store your bike in the vestibule
area as long as you regularly check it’s not blocking the way.
Make sure you stay near or next to your bike. To help other
people get on and off more easily, follow these rules:
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• Put your bike on the right side of the train (facing the
direction of travel), as most platforms are on the left.
• If however you’re travelling to Cathcart, Neilston or
Newton, you should put your bike of the left hand side
of the train (facing the direction of travel), as in this
case most platforms are on the right.
• If you’re travelling on the Paisley Canal Line, it doesn’t
matter which side, as the platforms are on both. Just
keep an eye out to make sure you’re not blocking
people
• If in doubt where to put your bike, always ask the on-
train staff.
If you’re travelling out of Glasgow Central, or from
Edinburgh to Dunbar/North Berwick, you might be on a new
Class 380 train, which have a priority area for bicycles. You
only need to use the vestibule if the cycle spaces are full.
Can I take other types of bikes on ScotRail’s trains?
Folding bikes can be carried on all services – these must be
folded down when you board the train, and in some cases
you may be asked to fold down your bike before entering the
platform.
We don’t allow motorbikes, mopeds or any other kind of
motorised cycle. We also do not allow tandems, tricycles
and non-folding cycle trailers – they take up too much
space.
Bikes can’t be taken on rail replacement buses for the same
reason – there’s no space for them.
Anything else I need to know?
If you are travelling on the Glasgow to Gourock, Wemyss
Bay, Ayr, Ardrossan and Largs routes, some peak trains are
longer than the platform. Make sure your bike is in the right
place – not all the doors will open and it’ll be difficult, if not
impossible, to get it down the gangway to another door.
For more information, keep an eye out for posters at
station, ask our staff of or visit www.scotrail.co.uk
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Cycle hire...
We support the Cycle Action Plan for Scotland vision that
10% of all journeys in Scotland will be made by bike by
2020. To support this, we are making it easier for you to get
hold of a bike to use.
We’ll be introducing three new, fully-staffed Cyclepoints
at key city hubs (Glasgow, Edinburgh, Stirling), which will
provide the full range of services including cycle sales and
hire.
We’ve also partnered up with some cycle hire companies
to give you discounted cycle hire! It couldn’t be simpler
– all you have to do is book your train to your destination
and pick up your discounted hire bicycle by showing
your ScotRail ticket to one of our partners. Our partners
currently offer cycle hire discount in the following areas:
Blair Atholl, Inverness, Fort William.
For more information, visit www.scotrail.co.uk
We are also launching a Bike & Go cycle hire network. Bikes
will be available from 10 specially selected stations to allow
you to complete your journey by bike, or to use for getting
around.
Full details of where and when Bike & Go cycle hire becomes
available are available on our website.
ScotRail Cycle Rescue...
Nothing puts a cyclist in a worse mood than when their
bike is out of action. We give you complete peace of mind.
What is ScotRail Cycle Rescue?
It’s the nightmare scenario. You’ve had an accident,
someone has vandalised your bike or it’s broken down with
no hope of repair.
Don’t worry - ScotRail Cycle Rescue will get you there.
We’ll take you and your bike, free of charge, to either your
destination for the day (if it’s on the Scottish mainland)
or to your nearest ScotRail served station to continue your
journey.
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 What if I can’t get to my destination that day?
In the event that an incident occurs late in the day you will
be transported to the nearest Scottish town or city.
Here you can find overnight accommodation and an onward
train service the following day – and, if appropriate, repair
facilities for your cycle.
How do I use the service?
Call our freephone helpline on 08000 717 212.
Please make sure you have your valid rail ticket to hand.
Who can use ScotRail cycle rescue?
ScotRail Cycle Rescue is a FREE service for ScotRail
customers operated by ETA Services Ltd.
It applies only to holders of valid rail tickets for journeys on
the ScotRail network. Full terms, conditions and exclusions
are available at www.scotrail.co.uk or by calling 0334 811
0141.
Bikes on other operators’ services...
We share the ScotRail network with other operators, so if
you’re getting one of their trains, you’ll need to check what
their cycle policy is. These include:
• Virgin Trains East Coast services between London and
Edinburgh, Glasgow, Aberdeen and Inverness
• CrossCountry services between the South, the Midlands
and the North East of England to Edinburgh, Glasgow
and Aberdeen
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• Virgin Trains services between London, the West
Midlands, north-west England and Glasgow/Edinburgh
• TransPennine Express services between Manchester and
Glasgow/Edinburgh
• The Caledonian Sleeper between London and Scotland
• The Jacobite steam train between Fort William and
Mallaig
• Other charter and excursion trains.
Helpful hints when travelling by bike...
• Our staff can tell you where to wait on the platform, so
you’re in the right place when the train pulls in
• Remove anything not permanently fixed to your cycle
• Don’t lock your cycle to any part of the train, except the
designated cycle points
• Don’t lean your cycle on the doors or other peoples’
luggage
• Don’t ride your cycle on the station.
Space on trains is limited, and bikes can only be carried
if there is space. If you’re travelling on a train where a
bike reservation is mandatory you must have one, or
unfortunately we can’t take you.
We’ll do our best to take your bike, but we reserve the right
not to in line with the National Rail Conditions of Carriage,
Part II, Paragraph 49. You can find these online at
www.nationalrail.co.uk/NRCOC
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 Connecting by bus
Avoid the hassle of driving by taking a bus to the
station. It’s better for the environment too!
We believe that the door-to-door journey should be as
simple as possible. Not only do we offer integrated bus and
rail tickets (RailBus), but we’re also part of the PLUSBUS
scheme.
The PLUSBUS ticket...
What is a PLUSBUS ticket?
Simply put, PLUSBUS is a bus pass that goes with your train
ticket. It gives you unlimited travel in the area around your
chosen PLUSBUS station.
For example, you are heading from Glasgow to Aberdeen.
When you get there you want to do some shopping, visit a
friend and catch a musical at His Majesty’s Theatre. Buy a
PLUSBUS ticket and you can hop on and off the bus all day.
Where can I buy one?
A PLUSBUS ticket can be added on when you buy your rail
ticket: Online from www.scotrail.co.uk, from our Telesales
team on 0344 811 0141, at a staffed station, or on-train
when boarding at a station with no ticket issuing facility.
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What if I want to travel regularly?
If you get the bus to the station every day, you can get
a PLUSBUS season ticket at selected locations. No more
fumbling around for change!
How can I find out more about PLUSBUS?
Ask at a staffed station, visit our website
www.scotrail.co.uk or visit www.plusbus.info
The RailBus ticket...
What is a RailBus ticket?
RailBus is similar to PLUSBUS – it’s a train ticket and a bus
ticket, it only gets you to a specific place, but allows you to
use the bus and the train.
For example, if you buy a ticket from Glasgow to Peterhead
you get the train to Aberdeen, then get a bus to Peterhead
without buying separate tickets for each leg of your journey
- saving you time and hassle.
Where can I buy one?
You can get one by calling our Telesales team on 0344 811
0141, at a staffed station, or on-train when boarding at a
station with no ticket issuing facility.
How can I find out more about RailBus?
For full details of all RailBus tickets and destinations, ask at
a staffed station or visit our website.
Other rail and bus tickets...
In the larger urban areas of central Scotland you’ll find
tickets you can use more widely on both rail and bus
services, and even on some ferry routes too.
• Zonecard gives you unlimited rail and bus travel, in
as many travel zones as you need, across Strathclyde.
Pick up a Zonecard leaflet from staffed stations in
Strathclyde or visit www.spt.co.uk
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• One Ticket is available on bus and rail services across
east and central Scotland. Pick up a One Ticket leaflet
from staffed stations in east and central Scotland, or
visit www.one-ticket.co.uk
If you’re a regular commuter who uses the bus and train,
these tickets can offer great value for money. You can buy
them at our ticket offices.
If you are going to travel more widely, then there are a
range of touring tickets available, such as the Freedom of
Scotland Travelpass which gives you four days unlimited
travel over 8 consecutive days or 8 out of 15 consecutive
days. We also have region specific passes, such as the
Highland Rover and Central Scotland Rover.
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Connecting by ferry
Scotland is blessed with amazing scenery and
geography, including over 790 islands. To make your
journey simpler, we offer integrated rail and ferry
tickets that can get you to far flung locations, or
even across the Irish Sea to Belfast.
You can visit Rothesay and Brodick on the Clyde coast,
Lochboisdale, Mull and Stornoway on the Western Isles, the
Orkneys, the Shetland Isles and many other locations across
Scotland. We also sell Rail & Sail tickets to Belfast, so you
can avoid airport check-in and baggage restrictions, and
relax your way across the Irish Sea.
Rail & Sail ticket...
What is a Rail & Sail ticket?
Like our RailBus tickets, Rail & Sail allows you to buy your
rail and ferry ticket from us, saving you time and hassle.
For example, if you buy a Rail & Sail ticket from Glasgow to
Brodick. This lets you travel on our services from Glasgow to
Ardrossan and then by ferry from Ardrossan to Brodick - no
need to buy separate tickets at the ferry terminal.
Where can I buy one?
Online from www.scotrail.co.uk (to Belfast, Rothesay,
Brodick and Dunoon), from our Telesales team on 0344 811
0141, at a staffed station, or on-train when boarding at a
station with no ticket issuing facility.
How can I find out more about Rail & Sail?
For full details of all Rail & Sail tickets and destinations, ask
at a staffed station or visit our website.
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 Connecting by air
You can get to Scotland’s main airports by rail and
bus.
No one wants to miss their flight. To make sure that you
get to the gate in plenty of time, we recommend that you
plan to be at the airport 2½ hours before your flight leaves.
That way you won’t be caught out by queues at check- in or
security.
If you’re travelling to Glasgow or Edinburgh Airport, there is
an Airlink rail and bus ticket available.
Airlink tickets...
What is an Airlink ticket?
Airlink tickets are aimed at connecting you to specific
airports that are not on the rail network, without the hassle
of buying separate rail and bus tickets.
For example, if you buy a ticket from Glasgow to Edinburgh
Airport this allows you to travel by train from Glasgow
to Edinburgh, then onward by bus to Edinburgh Airport
without buying separate tickets for each part of your
journey - saving you time and hassle.
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How do I get to Glasgow Airport?
• From Ayrshire or Inverclyde: Catch the train to Paisley
Gilmour Street and get the frequent bus link from there
to Glasgow Airport.
• From north-west Glasgow, Milngavie, Dumbarton,
Helensburgh and the West Highlands: Catch the train
to Partick - from there a frequent bus service operates
to Glasgow Airport.
• From other parts of Scotland, including Edinburgh
and the Central Belt: Catch a train to Glasgow Central
or Glasgow Queen Street - a frequent express bus link
operates to Glasgow Airport from both stations.
How do I get to Edinburgh Airport?
• You can get the tram direct from Edinburgh city
centre to the airport. Simply change at Haymarket,
Edinburgh Waverley or Edinburgh Park for tram services
to the airport. An express bus service is also provided
from Haymarket and Edinburgh Waverley.
• From Fife, Dundee and points north: catch a train to
Inverkeithing. From there a frequent express bus link
operates to Edinburgh Airport.
Where can I buy one?
From our Telesales team on 0344 811 0141, at a staffed
station, or on-train when boarding at a station with no
ticket issuing facility.
How can I find out more?
For full details of airport connections, ask at a staffed
station or visit our website.
Other Airports...
Prestwick International Airport
Prestwick International Airport has its own station on the
Glasgow to Ayr line, and we offer a frequent train service
throughout the day. Plus we’ll give you a 50% discount if
you present one of the following when you buy you train
ticket:
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• Flight ticket
• Original invoice (photocopies not accepted)
• Downloaded booking confirmation, plus photo ID
(e-mail confirmation is not accepted)
You can buy the discounted ticket at our staffed stations, or
if you get on the train at a station where there are no staff,
you can buy it from on train staff.
Because we need to see your flight documents before we
can give you the discount, you can’t buy discounted tickets
online, from ScotRail telesales or from travel agents.
Sometimes we join up with the airlines to offer free rail
travel to certain flight destinations. Check with station staff
or www.scotrail.co.uk to see if there is an offer for your
journey.
Aberdeen Airport
Dyce is the closest station to Aberdeen Airport. We offer
regular trains from Aberdeen and Inverness, and direct
trains from Glasgow and Edinburgh. A shuttle bus runs
between Dyce station and the airport and is timed to meet
train arrivals. The journey takes 10-15 minutes.
We offer PLUSBUS in Aberdeen, so you can get the bus from
the city centre to the airport.
Inverness Airport
Inverness Airport is served by local buses from Inverness
city centre, departing from Strothers Lane, close to the
railway station.
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Rail connections advice
Sometimes you have to change trains to get to your
destination. Our stations have knowledgeable staff
and helpful signs to make it very simple.
How much time should I allow to change trains?
• Edinburgh Waverley or Glasgow Queen Street - at least
10 minutes
• Glasgow Central - at least 15 minutes
• Newcastle, Carlisle and Preston - at least 8 minutes
• All other stations served by ScotRail - at least 5 minutes
What about the Caledonian Sleeper?
ScotRail no longer runs the Caledonian Sleeper. However,
it’s still a great way to travel and get a good night’s sleep.
Visit www.sleeper.scot for more details.
What if my train is delayed?
Unfortunately we can’t guarantee your connection. We
do our best to make sure that when things go wrong, the
least amount of people are inconvenienced and the service
returns back to normal as quickly as possible. Holding a
train at the station to wait for late connecting services
(including buses and ferries) would only add further delays.
When planning your journey we recommend that you factor
in some extra time, so that if our trains are delayed, you’ll
still make your connection.
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 Transferring between Glasgow
Central and Glasgow Queen Street
Many train journeys involve a transfer between Glasgow’s
two main railway stations. The stations are about half a mile
apart, and getting between them is simple.

The transfer needn’t be a hassle, but we do recommend

that you allow at least 30 minutes for making connections
between Central and Queen Street. There are two main
options available:
• On foot. It’s just a 15 minute walk and there is good
signposting throughout. You’ll walk down bustling
Buchanan Street, one of the UK’s busiest shopping
areas. Why not allow some extra time to grab a coffee
or do some window shopping!
• By bus, Glasgow Station Link: This may be a better
option if you are carrying heavy luggage or have
difficulty with walking. ScotRail, in partnership with
local bus companies, provide a frequent shuttle bus link
between Glasgow Central, Glasgow Queen Street and
Buchanan Bus Station. The bus is FREE to holders of
valid rail tickets.

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 ScotRail website
www.scotrail.co.uk

National Rail Enquiries

08457 48 49 50
Please note calls to this number may be recorded

Customer Relations
customer.relations@scotrail.co.uk
0344 811 0141

Disabled Assistance
0800 912 2 901 or 18001 0800 912 2 901
(Text relay service for the hard of hearing)

Social media
twitter.com/scotrail
facebook.com/scotrail

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