STUDY RESTRICTIONS

For students in Australia on a student visa, there are certain restrictions on your work
and study whilst you are in Australia. The onus is on all students to check the precise
terms and conditions of their visa and to comply with any restrictions that the
Australian Government places on them. Student visa holders need to enroll in courses
that are CRICOS approved. CBD College is not a CRICOS provider. In agreeing with these
terms and conditions you are acknowledging that you are not on student visa.

CANCELLATION AND REFUNDS

By accepting the terms and conditions, you are agreeing to our cancellation and refund
policy:

Coffee, First Aid, Whitecard, RSA and RCG courses

We are unable to refund monies for students who do not turn up for classes or decide
at a later date after booking that that they do not want to attend. Changes to class
times are allowed, but not within 48 hours of the class commencing.

Where CBD College cancels a class or ceases to deliver any part of the training
program:
Students are entitled to a full refund or transfer of funds to a future training program.

LIMITATION OF LIABILITY
If a course is cancelled or rescheduled by CBD College, all liability is limited to the
amount for which the course was purchased (including any fees or charges). Unless
required by law (including the Australian Consumer Law), CBD College will not be liable
for any other losses incurred by you as a result of the cancellation, rescheduling or
relocation of an event, including any travel and accommodation expenses, loss of
invoice from work etc.

You should carefully consider the refund and cancellation policies of travel,
accommodation and other goods or service providers when making arrangements for
attendance at a course. You may also wish to consider taking out a relevant insurance
policy to cover for any losses in the event of cancellation or rescheduling.

RSA AND RCG RENEWALS

In agreeing to these terms and conditions, you are acknowledging that CBD College is
not able to offer any course to renew an existing RSA and/or RCG competency card,
although it is still able to enrol a person with existing certification in another course. In
this situation students must not enrol if they have a current RSA and/or RCG
endorsement on their competency card or if their endorsement has been expired for
less than 28 days. Students in these categories are advised that by completing the
course, their endorsement will not be renewed. In agreeing to these terms and
conditions, students agree that by completing this course, they understand that their
relevant RSA or RCG competency card endorsement will not be ‘renewed’ when
applying to complete the course.

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 ONGOING SUPPORT
In agreeing to these terms and conditions, you are acknowledging that if you have any
health issues which may affect your training and assessment, you have emailed
info@cbdcollege.edu.au or called us on 1300 628 299 prior to booking so that
reasonable adjustments to training and assessment can be contemplated.

SPECIAL NEEDS
In agreeing to these terms and conditions, you are acknowledging that ongoing support
can be obtained by calling CBD College on 1300 628 299 or by emailing
info@cbdcollege.edu.au.

LANGUAGE, LITERACY AND NUMERACY

In agreeing to these terms and conditions, you are acknowledging that there are
requisite LLN skills needed to enter this course. Eg you will need to possess:

• effective language, communications and interpersonal skills

• the ability to write a range of documentation (RSA/RCG, Whitecard)
• present information, use technology and prepare various records and
documents

In agreeing to these terms and conditions, you are acknowledging that activities within
the course include:

for all students:

• demonstrating practical skills competently
• participating in role plays competently

for Coffee/First Aid Students also

• completing online learning and questioning in electronic form.

OTHER INFORMATION

In agreeing to these terms and conditions, you are agreeing that you understand:

• All course requirements MAY NOT BE COMPLETED by the end of the face
to face class, especially if online learning requirements have not been
met, USI/Avetmiss not up to date etc
• You will be granted access to materials as soon as enrolment has occurred
• All short courses start and finish same day for f2f component
• F2F CPR 2.5 hrs, FA 6.5 hrs, CC FA 8 hrs, RSA/RCG 6.5hrs, Barista Basics 3
hrs, ABS 5 hr - 5 hrs, Master Barista 5 hrs, Whitecard 7.5hrs
• Courses are held in Brisbane, Gold Coast, Newcastle, Erina, Sydney,
Wollongong, Canberra, Melbourne, Dandenong, Hobart, Adelaide and

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 Perth.
• There is no need for work placement
• Your enrolment open for 6 weeks after face to face class
• The course code and name of the course you are enrolling into will be:
HLTAID001 Provide cardiopulmonary resuscitation, HLTAID003 Provide
first aid, HLTAID004 Provide an emergency first aid response in an
education and care setting, SITHFAB002 Provide responsible service of
alcohol, SITHGAM001 Provide responsible gambling services, SITHFAB005
Prepare and serve espresso coffee/SITXFSA001 Use hygienic practices for
food safety, CPCCWHS1001 Prepare to work safely in the construction
industry
• CBD College is responsible for the training under the Standards for RTOs
and for issuance of the AQF certification documentation
• You need to bring photo ID on the day of your class

ASSESSMENT INFORMATION

In agreeing to these terms and conditions, you are acknowledging that you understand
the CBD College assessment requirements for the course you are enrolling into:

• For all students enrolled in accredited first aid and barista courses, assessment
will take the form of direct observation of practical tasks, role plays and written
questioning which will take place through online learning which students must
complete prior to attending class.
• For all students enrolled in whitecard, RSA and RCG courses, assessment will
take the form of direct observation of practical tasks, role plays and written
questioning which will take place in class

COMPUTER SKILLS

In agreeing to these terms and conditions, you are acknowledging that you understand
the CBD College computer skill requirements for the course you are enrolling into:

• course requires moderate to good computer skills

• access to materials is via a Student Portal that you will need to log in to

ONLINE/eLEARNING

In agreeing to these terms and conditions, you are acknowledging that you understand
the CBD College online learning requirements for the course you are enrolling into:

• all First Aid/CPR and Childcare first aid courses carry a requirement to
complete online learning prior to attendance of the face to face class
• all accredited barista courses carry a requirement to complete online
learning prior to attendance of the face to face class
• access to materials is via a Student Portal that you will need to log in to

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 OUTCOMES
In agreeing to these terms and conditions, you are acknowledging that if you have
fulfilled all of the requirements of the course you will be sent a nationally recognised
Statement of Attainment within 10 business days of you being deemed as competent by
your assessor. You are also acknowledging that you will need to create a USI and supply
this to USI to CBD College before any Statement of Attainment can be issued by it.

COMPLAINTS
In agreeing to these terms and conditions, you are agreeing to the CBD College
policy with respect to complaints.

1. All formal complaints must be received in writing. Complainants must use the CBD
College Complaints Form. This can be obtained by emailing info@cbdcollege.edu.au or
by clicking here. Completed complaint forms must be submitted via
info@cbdcollege.edu.au
2. CBD College will acknowledge receiving the complaint form within 3 working days of
a student submitting the form to the correct email address.
3. A member of CBD College management team will investigate all complaints.
4. Following completion of an investigation, the CBD College Complaints Form will be
emailed back to the complainant containing a written outcome provided by a member
of CBD College management team.

APPEALING THE OUTCOME OF A COMPLAINT

In agreeing to these terms and conditions, you are agreeing to the CBD College
policy with respect to appealing the outcome of a complaint.

If a complainant is not satisfied with the outcome of the investigation, a complaint

appeal to the CBD College Chief Executive Officer (CEO) can be undertaken.
1. Appellant to forward CBD College Complaints Form containing the written outcome
provided by CBD College along with reasons for the appeal to
matthew@cbdcollege.edu.au
2. A written outcome will be provided by the CBD College Chief Executive Officer (CEO)
following completion of an investigation.
3. An appellant not satisfied with the written outcome provided by the CBD College
Chief Executive Officer (CEO) may complain to ASQA using their online complaint form
(www.asqa.gov.au).

APPEALING ASSESSMENT RESULTS

In agreeing to these terms and conditions, you are agreeing to the CBD College
policy with respect to appealing an assessment result.

All students have the right to appeal any decision made if they:
• believe that the assessment is invalid;
• feel that the process was invalid, inappropriate or unfair.

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 Before making a formal appeal we encourage students to discuss the matter directly
with their assessor. In the event that the issue regarding the student assessment is not
able to be resolved in the above manner, the following procedure is to be followed:
1. All formal appeals must be received in writing. Appellants must use the CBD College
Appeals Form. This can be obtained by emailing info@cbdcollege.edu.au or by clicking
here.
2. CBD College will acknowledge receiving the appeal form within 3 working days of a
student submitting the form to the correct email address.
3. CBD College will appoint a representative from the CBD College management team to
work with an independent assessor from CBD College to examine the appeal and make
a decision.
4. Following completion of an investigation, the decision will be emailed to the
appellant.
5. An appellant not satisfied with the written outcome provided by the CBD College
Chief Executive Officer (CEO) may complain to ASQA using their online complaint form
(www.asqa.gov.au)

ACCESS AND EQUITY

In agreeing to these terms and conditions, you are acknowledging CBD College's policy
of not discriminating against any individual on the basis of race, colour, sex, or religion.
All students are treated equally. Our instructors will assist and support students where
appropriate, especially those students with language, literacy, or physical disabilities, as
long as the nature of the disability does not preclude them from completing the training
and assessment. We do not tolerate discriminatory behaviour from students in any of
our classes.
Any issues or questions raised regarding access and equity can be directed to the CEO.

PRIVACY
In agreeing to these terms and conditions, you are acknowledging that it is a CBD
College policy to provide confidentiality with respect to all of its students and to protect
the privacy of its students:

We will not provide student personal or training information to unauthorised third

parties unless prior written permission has been received from the individual.
Through the processes of providing training services, CBD College may be requested to
provide details to governing authorities of the training programs. These authorities
include the Department of Education and Communities, Australian Apprenticeship
Centres and the Australian Skills Quality Authority.

CBD College is committed to maintaining our adherence to the Privacy Act as governed
by the Australian Commonwealth and State Governments.
We guarantee that we will not sell personal information to any third party.
Students have the right to access their personal information, subject to certain
exceptions provided for in the Privacy Act. If students require access to their personal
information, they should contact the course Administration via info@cbdcollege.edu.au.

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 For security reasons, students may be required to put their request in writing and will
be required to provide proof of identity.

CBD College, as a Registered Training Organisation, is highly sensitive to the

confidentiality of information provided by students to our organisation. As a result, CBD
College has adopted the following Privacy Policy which is applicable to all information
that students provide to our organisation and that we maintain electronically, whether
provided through our website or other means.

LAWS AND LEGISLATION

All personal information that CBD College collects is protected by the Privacy Act 1988
(Privacy Act). Information about the Act can be found on the website of the Office of
the Australian Information Commissioner (OAIC). Under the requirements of the
Information Privacy Principles in the Privacy Act, CBD College is committed to protecting
the privacy of personal information.

WHAT INFORMATION DO WE COLLECT?

CBD College must collect personal information as part of the student application
process. This information may be of a personal nature and can include details of
educational background, employment history, and current employment status, and
language, literacy and numeracy skills. The purpose of this information is to allow the
staff of CBD College to develop effective training and assessment programs, according
to the needs of each individual. The requested enrolment application information
conforms to the AVETMISS (Australian Vocational Education & Training Management
Information Statistical Standard) requirements, which all students are required to
provide when enrolling. The personal information gained during the enrolment process
will not be used for marketing purposes.

WHAT DO WE USE THIS INFORMATION FOR?

The purpose of collecting personal information during the enrolment process is to allow
the staff of CBD College to develop effective training and assessment programs,
according to the needs of each individual.

HOW DO WE STORE THIS INFORMATION?

CBD College is required to keep student records for compliance with the Australian
Quality Training Framework (AQTF) and the Standards for Continuing Registration (SRN).
All reasonable steps are taken to ensure that information collected is kept secure and
confidential. Our web environment, Virtual Learning Environment and databases are
protected from unauthorised access using current technologies. Students should be
aware that there are inherent risks associated with the transmission of information via
the Internet. For those who do not wish to transmit specific information across the
Internet, the Framework provides alternative ways of providing information. For
example, forms may be printed and lodged in person or via post.

WITH WHOM DO WE SHARE PERSONAL STUDENT INFORMATION?

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 CBD College will not sell, share, rent or otherwise provide personal information to
others, including people in student’s workplace or spouses, without written consent.
For students who are under the age of 18 years, personal information, attendance
details, progress and results may be disclosed to parent/guardian. Personal information
collected as a result of enrolment will be disclosed to authorised departmental officers
of State and Commonwealth Government authorities and agencies for general student
administration, vocational education and training administration and regulation, as well
as departmental planning, reporting, communication, research, evaluation, auditing and
marketing. The privacy statement for the Department of Education Employment and
Workplace Relations (DEEWR) can be found at www.deewr.gov.au

COLLECTION AND USE OF SITE VISIT DATA

CBD College does not collect or record personal information, other than what is
provided through the online enrolment. Two types of online data is collected: Visitor
logs and statistics so that we know how busy our site is; and Information provided by
users through feedback forms on this site.

COOKIES
CBD College may use cookies for the operation of its learning management system. A
cookie is a small file that is held on the user’s computer, for the purpose of recording
information about the pages that have been visited. CBD College does not use these
cookies to gather personal information, the activity being related solely to the operation
of the Learning Management System. CBD College will only disclose personal
information, when required to: to cooperate with the investigations of purported
unlawful activities and conform to the edicts of the law or comply with legal process
served on

PAYMENT PROCESSING AND CREDIT CARD INFORMATION

The site has been enabled for secure credit card payments processing using SecurePay.
All payment pages served by this website are secured by our own SSL certificate.

PCD DSS COMPLIANT

Credit card details are passed directly to the merchant's bank without ever being stored
on either their system or this website. At no time does this site handle money as the
transaction is between the student/person enrolling and the merchant's bank. This
website securely facilitates the transaction, protecting both the user and the merchant,
and providing detailed reporting and invoice tracking numbers. If students wish to know
more about the payment processing, click on the Contact Us button.

Under the Data Provision Requirements 2012, CBD College is required to collect
personal information about you and to disclose that personal information to the
National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this

enrolment form), may be used or disclosed by CBD College for statistical,

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 administrative, regulatory and research purposes. CBD College may disclose your
personal information for these purposes to:

• Commonwealth and State or Territory government departments and authorised

agencies; and
• NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by
NCVER for the following purposes:

• populating authenticated VET transcripts;

• facilitating statistics and research relating to education, including surveys and data
linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and
consumer information; and
• administering VET, including program administration, regulation, monitoring and
evaluation.

You may receive a student survey which may be administered by a government

department or NCVER employee, agent or third party contractor or other authorised
agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with
the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and
protocols (including those published on NCVER's website at www.ncver.edu.au).

RTO GUARANTEE
By accepting the terms and conditions at the time of enrolment, CBD College deems this
to be a Training Agreement between the student and CBD College.
Following acceptance of the terms and conditions at enrolment, CBD College warrants
completing the training and/or assessment once a student has commenced study in
their chosen qualification so long as the student remains in their cohort or short course
and complies with all assessment requirements.

Copyright © 2018 - CBD College Pty Ltd - All rights reserved.

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