Cherlyn H.

Akiens
650 Ridge Peaks Drive | Collierville, TN 38017 |901.484.0168 | cakiens@bmatransports.com

Education: Master of Science in Leadership & Policy Studies

Major: Student Personnel
The University of Memphis, TN
GPA: 4.0, Graduate Fall 2019
 National Association of Student Personnel Administrators (NASPA) – Fall 2018 – Present

Bachelor of Science in Education

Major: Integrative Studies with a concentration in Youth Services
Minor: English
The University of Memphis, TN
GPA: 3.9, Graduated/Summa Cum Laude: December 2016
 Dean’s List, Spring 2014 – December 2016
 International Honor Society in Education – Kappa Delta Pi, Spring 2016 – Present
o Lambda Gamma Chapter Officer – Foundation Representative & Treasurer – Fall
2016 – Fall 2017
o Treasurer & Facebook Administrator – Spring 2017 – Present
 Golden Key International Honor Society – March 2016 – Present
Southwest Community College, Memphis, TN – Transferred
 GPA: 4.0, Attended: Spring 2011 – Fall 2013
 Dean’s List Spring 2012, Fall 2012, Spring 2013, Fall 2013
 Phi Theta Kappa Honor Society, – December 2012

Experience: University of Memphis

Memphis, TN
Office of Student Accountability, Outreach & Support Intern
January 2019 – May 2019
 Developed a guide for faculty and staff of the university to gain knowledge in assisting
students in distress with the most effective use of resources.
 Collaborated with various departments in Student Affairs (e.g., Multicultural Affairs,
Residence Life, Disability Resources for Students) to help in the development of the students
in distress guide.
 Gained knowledge of various issues and concerns of students that are referred and how the
referrals and concerns are communicated to University services.
 Gained knowledge on how to address academic concerns and complaints.
 Learned about various types of outreach that is performed within the department.

University of Memphis
 Graduate Assistant - Instruction Curriculum & Leadership (ICL) – August 2018 – Present
o Assistant to Academic Services Associate
 Utilize banner to streamline the process of approved courses and the
submission of courses to the registrar’s office for faculty.
 Utilize banner to assist with issuing permits and clearing students for courses
for registration.
 Utilize banner to assist with entering contracts for part-time faculty
  Collaborate with the registrar’s office, dean, faculty, and staff of the
department to determine the courses to be offered to support student demand.
 Work with recruiting team members (recruiters, coordinators) at career or
graduate fairs in order to drive inquires resulting in enrollments and to seek
out opportunities for new partner agreements.
 Manage and communicate changes, corrections, and cancellations of courses
to the registrar’s office through ticketing system.
 Design reports of enrollment trends to the dean, faulty, and staff of the
department.
 Assist with the improvement and the overall efficiency of academic
scheduling and planning of courses for the department.
 Graduate Assistant in Instruction Curriculum & Leadership – January 2017 – August 2018
o Performed online Research for Youth Services Program Coordinator
o Assisted professor with the preparation of curricula for courses.

Volunteering/Mission
Teaching Mission Trip – Apufram International/Flores, Honduras
June 2, 2018 – June 27, 2018
June 3, 2016 – June 28, 2016
 Taught English at St. Anna Elementary/Maximillian Kolbe High Schools – Grades 3-12 (40 hours)
 Participated in Culturally Effective Instructional Practices Workshops (10 hours)
 Assisted other teachers in the classroom with prepared lessons in English.
 Participated in daily after-school enrichment activities with students in grades 3-12.

Operations Manager
BMA Transports, Inc., Memphis, TN – Co-Owner
August 2009 – Present
 Organize fiscal documents
 Manage payroll
 Oversee overall financial management, planning, systems and controls.
 Invoice to funding sources, including calculation of completed units of service.

Operations Manager
BRI Enterprises, Inc., Memphis, TN – Co-Owner
January 1998 – August 2009
 Oversaw financial management, planning, systems and controls.
 Managed agency budget in coordination with the Executive Director.
 Invoiced to funding sources, including calculation of completed units of service.
 Managed payroll management, including tabulation of accrued employee benefits.
 Oversaw disbursement of checks for agency expenses.
 Organized fiscal documents.
 Supervised and coached office manager on a weekly basis.
 Evaluated all support staff and issued disciplinary actions when necessary.

Skills: Microsoft Word, PowerPoint, Outlook, Good Communication, Interpersonal, and Adaptability
Skills.