CONFLICT MEDIATION

Conclusion
Conflict mediation is the process

where a third person has taken Have you ever

MEDIATION
been in a situation
the time to understand the

MEDIATION
feelings and values of others and

ensure their needs are met. where you think

that conflict
Conflict mediation  has been

mediation would

ONFLICT
around since the ancient Greek

time, where elders need to

be something you
mediate disputes among local

villagers. would have

considered and
Mediation started as being used

for legal systems. However there

why?
are pros and cons to conflict

mediation, but we can all focus on

the pros to help conflict resolution

be a smooth process.
CONFLICT MEDIATION

Definition History Strategies

AVOIDANCE
Mediation is a conflict resolution The history of mediation goes back
ACCOMMODATING
process in which a third person to Ancient Greece, where village

impartially assists two or more elders used to mediate local CONFRONTATION

parties to reach a voluntary
disputes between the villagers.
COMPROMISING
agreement.

Skills COLLABORATION
Conflict Mediation has evolved it is

now used in work places, family

1.Assertive
law, educational system and world
2.Compassionate
issues.
3.Decision making 

4.Emotional 

5.Empathy 
Pros Cons
6.Impartial 

7.Perceptive  1. You can make your own 1.No precedent created.

8.Intelligence  decisions. 2. May advantage more powerful

9. Awareness  2.It improves communication. party.

10.Active Listening  3. Creative solutions. 3.Do not guarantee to end

11.Questioning  4.Time management. disputes.

12.Clarifying  5. Maintain relationships 4. Both parties must agree to end

13.Prepared  mediate.

14.Verbal 5. It may not save time or money.