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  • Zha's EFN II Material

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    Hilda Nurul Fatimah
    13 views8 pages
    This document provides guidance on basic English communication skills for nurses, including how to greet people, introduce oneself, report a client's condition, make phone calls, ask for and give directions, and encourage asking questions. It outlines determining the situation and using proper salutations and gestures when greeting; clearly stating one's name and job when introducing; introducing oneself, providing background and making assessments and recommendations when reporting; and using polite forms, stating one's purpose clearly, and writing information down for phone calls.

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    This document provides guidance on basic English communication skills for nurses, including how to greet people, introduce oneself, report a client's condition, make phone calls, ask for and give directions, and encourage asking questions. It outlines determining the situation and using proper salutations and gestures when greeting; clearly stating one's name and job when introducing; introducing oneself, providing background and making assessments and recommendations when reporting; and using polite forms, stating one's purpose clearly, and writing information down for phone calls.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views8 pages

    Zha's EFN II Material

    Uploaded by

    Hilda Nurul Fatimah
    This document provides guidance on basic English communication skills for nurses, including how to greet people, introduce oneself, report a client's condition, make phone calls, ask for and give directions, and encourage asking questions. It outlines determining the situation and using proper salutations and gestures when greeting; clearly stating one's name and job when introducing; introducing oneself, providing background and making assessments and recommendations when reporting; and using polite forms, stating one's purpose clearly, and writing information down for phone calls.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    Learning the Basic of English

    Communication in Nursing
    Ns. Nur Hafizhah Widyaningtyas., S.Kep., M.Kep
    What Should We Do in Greeting Someone?

    • Determine the situation


    • Use proper salutation/ addressee
    • Use proper gesture
    How to Introduce Ourselves?
    • Say your name clearly
    • Describe your jobs
    How to Report Client’s Condition?

    • Introduce your name


    • Tell the situation
    • Describe the background
    • State your assessment
    • Give your recommendation
    How to Make On Phone Communication?

    • Introduce yourself
    • Use polite form  May I speak.....??
    • State your purpose clearly
    • In case of transferring phone  Hold on… I’ll put you
    through….
    • In case you couldn’t hear properly  Pardon, I didn’t
    quitely catch that… could you repeat?
    • Don’t forget to write the information down..!
    How to Ask Direction?
    Where….is?
    Could you please show me the way to….?
    May I ask you how to get to…..??
    How to Give Direction?
    There’s no silly question.. If you’re curious
    about something, please ask..!!

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