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Learning the Basic of English

Communication in Nursing
Ns. Nur Hafizhah Widyaningtyas., S.Kep., M.Kep
What Should We Do in Greeting Someone?

• Determine the situation


• Use proper salutation/ addressee
• Use proper gesture
How to Introduce Ourselves?
• Say your name clearly
• Describe your jobs
How to Report Client’s Condition?

• Introduce your name


• Tell the situation
• Describe the background
• State your assessment
• Give your recommendation
How to Make On Phone Communication?

• Introduce yourself
• Use polite form  May I speak.....??
• State your purpose clearly
• In case of transferring phone  Hold on… I’ll put you
through….
• In case you couldn’t hear properly  Pardon, I didn’t
quitely catch that… could you repeat?
• Don’t forget to write the information down..!
How to Ask Direction?
Where….is?
Could you please show me the way to….?
May I ask you how to get to…..??
How to Give Direction?
There’s no silly question.. If you’re curious
about something, please ask..!!

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