ORGANIZATIONAL CONFLICT

GROUP 3: BSA 1-1

Goli Cruz, Kariza Mae

Goli Cruz, Trisha
Hilario, Leah Marie
Ignacio, Jorie Mae
Mangahas, Rica Rhaya
Marcelo, Marienel Anne
Villoso, Bea
Villanueva, Audrey Louisse

October 14,2019
ORGANIZATIONAL CONFLICT

-Otherwise known as workplace conflict, is described as the state of disagreement or

misunderstanding, resulting from the actual or perceived dissents of needs, belief, resources and
relationship between the members of the organization.

-According to S.P Robins, “Conflict has been defined as referring to all kinds of opposition or
antagonistic interaction”.

-According to Follert, “Conflict has been defined as the appearance of difference, difference of
opinions and interests”.

-According to Joseph Reetz, “In an organization, conflict can be described as a break down or
disruption in normal activities in such a way that the individuals concerned experience difficulty in
working together”.

CHARACTERISTICS OF CONFLICT
 Conflict is Inevitable
 Conflict is a Normal Part of Life
 Perception
 Opposition
 Interdependence and Interaction
 Conflict is not Unidimensional
 Resolution is a Must
 A Large Number of Forms

PROCESS OF CONFLICT
 Latent Conflict
 Perceived Conflict
 Felt Conflict
 Manifest Conflict
 Conflict Aftermath

TYPES OF CONFLICT IN ORGANIZATION

I. IN THE BASIS OF DIRECTION

i. Vertical Conflict – Ex. Superior to Subordinate Conflict
ii. Horizontal Conflict
iii. Line & Staff Conflict
 II. IN THE BASIS OF LEVELS
i. Conflict at Individual Level
 Intra Individual Conflict - occurs within an individual, in the person’s mind
 Inter Individual Conflict - conflict between 2 individuals
ii. Conflict at Group Level
 Intra Group Conflict - conflict happens among individuals within a
team/organization
 Inter Group Conflict - conflict among diff. groups within organization
iii. Conflict at Organizational Level
 Intra Organizational Conflict
 Inter Organizational Conflict - conflict also occurs between organization, w/c are
dependent among each other in some way

TYPES OF INTER-ORGANIZATIONAL CONFLICT

1. Management Government
2. Inter-Management
3. Inter-Union
4. Union Government
5. Union Management

CAUSES/SOURCES OF ORGANIZATIONAL CONFLICT

1. Managerial Expectations
2. Communication Disruption
3. Misunderstanding
4. Lack of Accountability
5. Competition
6. Personal Issues
7. Personal Differences
8. Lack of Trust
9. Lack of Collaborative Environment
10. Indecisiveness
11. Limited Resources
12. Incompatible Goals & Time Horizon
13. Overlapping Authority
14. Task Independencies
15. Different Evaluation or Reward System
16. Status Inconsistencies
EFFECTS OF CONFLICT IN ORGANIZATION

POSITIVE EFFECTS
- Decision-making
- Reconciliation
- Group Unity/Cooperation
- Inspire Creativity
- Share & Respect Opinions
- Improve Future Communication, and
- Knowledge of Capacity to Face Challenges

NEGATIVE EFFECTS
- Mental Health Concerns
- A Decrease in Productivity
- Dissatisfaction
- Members Leave Organization
- Violence
- Psychological Problems

WAYS TO MANAGE CONFLICTS IN ORGANIZATION

1. Mental Health Concerns
2. A Decrease in Productivity
3. Dissatisfaction
4. Members Leave Organization
5. Violence
6. Distract Primary Purposes
7. Psychological Problems
8. Mental Health Concerns
9. A Decrease in Productivity
10. Dissatisfaction
11. Members Leave Organization
12. Violence
13. Distract Primary Purposes
14. Psychological Problems