For assignments help please contact / Whatsapp

+919626956700

Communication and risk management skills

(Operations Manager under urgent situations)

Page 1 of 5
TABLE OF CONTENTS

S. No Topic Page No.

1 Acknowledgement 3
2 Introduction 4
3 Understanding of the issue raised 4
4 Your identification of the problem areas & 5
alternative solutions identified
5 How effectively this is communicated? 5
6 Reply from the client 8
7 Conclusion 9
8 References 10

Page 2 of 5
Acknowledgement

I would like to thank my parents and teachers who have been for what I am today.
Without you all I am just a zero.
You made this zero a part of valuable Billion.

Page 3 of 5
The operations manager has clearly communicated the information to the client
using the official email source. The intensity of the situation is clearly reflected
by the project manager in form of the subject “Urgent Requirement”.

A clear self-introduction has been provided by Kim the operations manager who
has to first make the client understand are they communicating with the
authorized person and if it would be valid to discuss such confidential matters as
in most of the cases of the improper communication first the sender fails to inform
the receiver who are they and what is their relation to the issue discussed. In such
cases the receivers send back asking for further details to know if they are
speaking with the right person which is again a high time taking process.
When things are not effectively communicated in one single shot this further
delays the process and increases the risk of the situation. Hence it is the role of
the leader to effectively communicate the things to gather the attention of the
purpose they intend to (Barrett, 2006).

Page 4 of 5
References:
1. Barrett DJ. Leadership communication. Boston: McGraw Hill Education;
2006.
2. Dow W, Taylor B (2008). Project Management Communications Bible.
Indiana: Wiley Publishing Inc; 2008.
3. Kliem LR (2008). Effective Communication for Project Management. New
York: Auerbach Publications Taylor & Francis Group; 2008. 217
4. Rowson P (2005). Communicating With More Confidence. Hayling Island:
Rowmark Limited; 2005. 156 p. 0 -9539856- 9 -5
5. Rajkumar S. (2010). Art of communication in project management. In:
Project Management Institute, editor. PMI Research Conference: Defining
the Future of Project Management; 11–14; Washington, DC, USA.
Newtown Square, PA: Project Management Institute. 978-1935589136
193558913X

Page 5 of 5