Suchit Babbar

suchit.babbar@gmail.com

9711319577
Critical Incident Manager
Delhi, India
A strategic IT Professional with 3 years of
experience in the area of IT Operations, IT linkedin.com/in/suchit-babbar-392604b0
Infrastructure, Event, Incident and Knowledge
Management.

WORK EXPERIENCE SKILLS

Associate L1 IT Operations ITIL Framework
Sapient Corporation
09/2015 – 06/2016 MS Office Teamwork
Project – MIT OCW ( Massachusetts Institute of Technology Open Course Ware)
Achievements/Tasks Critical Thinking Public Speaking
MIT Open Course Ware is a large-scale, web-based publication of MIT
course materials .
Process refinement
As part of the Event Management we made sure CI’s and I.T services
are constantly monitored using Event Handling tool named BMC
truesight operation management.
Identifying Disk, CPU and memory utilization alerts for critical servers
ACHIEVEMENTS
and performing SOPs by logging into Windows / Linux boxes using ITIL® V3 Foundation Certified
Putty. Ex – Recycling of degraded services.
Worked with different teams to Suppress over 5000 alerts which Best Planning & Collaboration Award
improved detection and response times to incidents, changes, (11/2017 – 06/2018)
exceptions. BCBSNC

System Analyst - L2 PERSONAL PROJECTS

Hcl Technologies
06/2016 – Present
MIT OCW (09/2015 – 06/2016)
Massachusetts Institute of Technology Open Course
Project - Blue Cross and Blue Shield of North Carolina
Ware
Achievements/Tasks
Currently working with Bcbsnc as a Critical Incident Manger and Shift
Lead. Dow Jones (06/2016 – 11/2017)
Dow Jones – Business & Financial News, Analysis &
Closely working and tracking major incidents ( P1 Critical, P1, P2 ) , Insight
providing regular updates to the Client, Major Business Stake Holders
and sending out internal communication to the Management.
Managing incident notes and updating the white board on IM Chat BCBSNC (11/2017 – Present)
with all the necessary details like Tasks in progress, tasks pending, Blue Cross and Blue Shield of North Carolina
completed.
Attending weekly meeting with the client and management to
highlight major challenges faced during the week and providing inputs
to mitigate the process gaps. INTERESTS
Attending daily huddle Meetings to discuss about the possible Process
Playing fantasy premier league
Gaps we face in day to day work with the management in order to
improve the process & provide more finesse.
Watching Football, Sitcoms
Working with SLM on the weekly SIP ( Service Improvement Plan )
reports in order to streamline the process.

EDUCATION
Bachelors in Technology: Computer Science
Delhi Institute of Technology and Management
05/2011 – 04/2015 CGPA - 7